Well SIP-T28P User manual

JOYCE ČR, s.r.o., Venhudova 6, 614 00 Brno, ČR, IČ: 25317571, DIČ: CZ25317571, Tel.: [phone]
Fax: [phone], E-mail: [email protected]z, Web: www.joyce.cz, www.joyce-energie.cz
Released for firmware versions V61
WELL SIP-T28P User manual

Released for firmware versions V61
About This Guide
Thank you for choosing this Enterprise IP Phone which is especially designed for
power users in the office environment. It features fashionable and sleek design,
abundant telephony applications, broad interoperability with the popular 3rd party
VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone.
Be sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this
guide before you set up and use the phone.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the
essential requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health
as a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin
symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.

Contents
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Getting Started ..................................................... 1
Packing List................................................................................................1
Assembling the Phone .................................................................................3
Configuration and Registration .....................................................................5
Configuring via Web Page.......................................................................5
Configuring via keypad ..........................................................................6
Overview .............................................................. 7
Keypad Instruction......................................................................................7
LED Instruction ..........................................................................................9
Icon Instruction........................................................................................10
User Interface .......................................................................................... 11
Customizing Your Phone..................................... 14
General Settings.......................................................................................14
Phone Status ...................................................................................... 14
Language ........................................................................................... 14
Time and Date .................................................................................... 15
Keypad Lock .......................................................................................17
Audio Settings.......................................................................................... 19
Volume .............................................................................................. 19
Ring Tones ......................................................................................... 20
Codec Selection ..................................................................................21
Contact Management ................................................................................22
Edit/Add/Delete Contact....................................................................... 22
Import/Export Contact list.................................................................... 27
BlackList ............................................................................................27
Remote Phone Book ............................................................................28
Broadsoft ........................................................................................... 30
LDAP .................................................................................................31
Other Settings.......................................................................................... 32
Key as Send .......................................................................................32
Hot Line.............................................................................................32
Headset Prior......................................................................................33
Dual Headset......................................................................................34
Anonymous call .................................................................................. 34
Auto Redial.........................................................................................35
Auto Answer.......................................................................................36

Missed call log ....................................................................................38
Broadsoft Call Log ...............................................................................38
Logo Customization ............................................................................. 39
Programmable Key ..............................................................................40
Softkey Layout.................................................................................... 41
Live Dialpad ....................................................................................... 42
Replace Rule.......................................................................................43
Dial Now ............................................................................................44
Area Code ..........................................................................................45
Block Out ...........................................................................................46
Feature Synchronisation.......................................................................47
Push XML ...........................................................................................47
WatchDog ..........................................................................................49
Basic Call Functions............................................ 50
Making a call............................................................................................50
Call Devices........................................................................................50
Call Methods....................................................................................... 50
Password dial .....................................................................................52
Call Completion...................................................................................53
Answering a call .......................................................................................54
Answering an incoming call ..................................................................54
Denying an incoming call .....................................................................54
DND ..................................................................................................54
Intercom............................................................................................54
Call Forward .......................................................................................55
Active Call ............................................................................................... 57
Mute..................................................................................................57
Call Hold ............................................................................................57
Call Waiting ........................................................................................57
Call Transfer ....................................................................................... 58
3-way Conference ............................................................................... 59
Network Conference ............................................................................60
HuaWei ATS Conference ....................................................................... 61
Message ..................................................................................................62
Voicemail ........................................................................................... 62
SMS ..................................................................................................64
Advanced Phone Functions ................................. 67
Account Settings ......................................................................................67
TLS ...................................................................................................68
DNS-SRV ...........................................................................................69
Network Setting .......................................................................................70
PC Port Setting ...................................................................................70

VLAN Setting ......................................................................................72
LLDP.................................................................................................. 73
HTTPS ............................................................................................... 74
Maintenance Tasks ....................................................................................76
Administrator Mode ............................................................................. 76
Administrator/User Password ................................................................76
Reboot...............................................................................................77
Reset to Factory..................................................................................77
Firmware Update.................................................................................79
Zero-sp-touch.....................................................................................82
System Log Export .............................................................................. 83
PCAP Trace Export...............................................................................83
802.1X ..............................................................................................84
DSS key Configuration ..............................................................................84
Line................................................................................................... 85
Speed Dial ......................................................................................... 85
BLF ...................................................................................................86
BLF List..............................................................................................86
Voice Mail...........................................................................................86
Pick Up ..............................................................................................87
Group Pick up ..................................................................................... 87
Call Park ............................................................................................ 87
Intercom............................................................................................88
DTMF.................................................................................................88
Prefix................................................................................................. 88
Local Group........................................................................................ 89
XML Group .........................................................................................89
XML Browser ...................................................................................... 89
LDAP .................................................................................................89
Broadsoft Group.................................................................................. 90
Conference.........................................................................................90
Forward ............................................................................................. 90
Transfer .............................................................................................90
Hold .................................................................................................. 91
DND ..................................................................................................91
Redial ................................................................................................91
Call Return ......................................................................................... 91
SMS ..................................................................................................91
Record ............................................................................................... 92
URL Record ........................................................................................ 92
Multicast Paging..................................................................................92
Group Listening .................................................................................. 94
Public Hold .........................................................................................94
Private Hold........................................................................................ 94

Shared Line........................................................................................ 94
Hot Desking .......................................................................................95
Automatic Call Distribution (ACD).......................................................... 95
Zero-sp-touch.....................................................................................97
URL ...................................................................................................97
SNMP ......................................................................................................97
Action URL............................................................................................... 99
Action URI ............................................................................................. 100
Music on Hold......................................................................................... 100
SIP Diversion Display .............................................................................. 101
Suppress DTMF Display ........................................................................... 102
Tone Settings ......................................................................................... 102
Voice..................................................................................................... 103
Ring...................................................................................................... 104
Trouble Shooting .............................................. 106

Enterprise IP Phone Getting Started
1
Getting Started
Packing List
The following components are included in your package:
Enterprise IP Phone
Phone Stand
Power Adapter

Enterprise IP Phone Getting Started
2
Handset & Handset Cord
Ethernet Cable
Quick Installation Guide & Quick Reference
CD Content
Check this list before installation to ensure that you have received each item. If you
are missing any items, contact your IP phone reseller.

Enterprise IP Phone Getting Started
3
Assembling the Phone
This section introduces how to assemble the phone with the components in the
packing list：
Attach the stand;
Connect Handset and Headset;
Connect Network and Power.
1) Attach the Stand, as shown below:
2) Connect Handset and Headset, as shown below:

Enterprise IP Phone Getting Started
4
Note:
Headset is not provided in the packing list. Please contact your distributor for more
information.
3) Connect Network and Power
There are two ways for network and power source connections. You can either
connect the phone to the AC Power directly using the power adapter or to a PoE
compliant switch or hub. Your system administrator will advise you on which one to
use.
Note:
1. If inline power is provided, do not install AC adapter. Make sure the Ethernet
cable and switch/hub is PoE compliant.
2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet
devices.
The phone can also share the network connection with other network devices such as
PC. Connect the phone’s PC port and computer’s Network Port together using an
Ethernet cable, shown as below: