Westpac EFTPOS 1i User manual

EFTPOS 1i
Terminal
User Guide
Learn how to use your new terminal with this
easy-to-follow guide.

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Contents
1.0 Introducing the EFTPOS 1i Terminal.......................................................................................................... 1
What this guide will cover...........................................................................................................................................1
A brief overview of what your terminal can do ..............................................................................................1
1.2 Cancellation of facility ......................................................................................................................................................... 2
1.3 Damaged, lost or stolen equipment........................................................................................................................... 2
1.4 Merchant receipts.................................................................................................................................................................. 2
1.5 EFTPOS stationery................................................................................................................................................................. 2
Ordering stationery online........................................................................................................................................ 2
Ordering stationery by phone................................................................................................................................. 2
2.0 Setup and coniguration ............................................................................................................................... 3
2.1 Using the Touch Screen...................................................................................................................................................... 3
2.2 Using the Keypad ................................................................................................................................................................... 3
2.3 Powering up............................................................................................................................................................................... 4
Connecting base station to power........................................................................................................................4
Manual Start-up...............................................................................................................................................................4
Manual Shutdown..........................................................................................................................................................4
2.4 Loading paper .......................................................................................................................................................................... 4
2.5 Getting started ........................................................................................................................................................................4
Communication type.................................................................................................................................................... 5
2.6 Terminal setup and coniguration ............................................................................................................................... 5
2.7 Terminal pairing with base (Bluetooth).................................................................................................................... 5
2.8 Terminal coniguration.......................................................................................................................................................6
3.0 Procedures.......................................................................................................................................................... 7
3.1 Conducting Contactless Transactions...................................................................................................................... 7
3.2 Inserting a Chip Card............................................................................................................................................................ 7
3.3 Swiping a Magnetic Stripe Card .................................................................................................................................... 7
3.4 CCV Security Codes ..............................................................................................................................................................8
What is CCV? .....................................................................................................................................................................8
Where can I ind the CCV Security Code?..........................................................................................................8
Should I save CCV Security Codes?......................................................................................................................8
4.0 Everyday Functions......................................................................................................................................... 9
4.1 Purchase/Sale...........................................................................................................................................................................9
How to process a Purchase transaction.............................................................................................................9
How to process a Purchase with Cash-Out transaction. .......................................................................... 11
4.2 Cash Out......................................................................................................................................................................................13
How to process a Cash Out only transaction ................................................................................................ 13
4.3 Refund ..........................................................................................................................................................................................15
How to process a Refund transaction............................................................................................................... 15
4.4 Void a transaction .................................................................................................................................................................17
How to Void a transaction.........................................................................................................................................17
4.5 Tip Adjustment....................................................................................................................................................................... 18
How to process a Tip Adjustment ....................................................................................................................... 18
4.6 How to Process a Mail/Telephone Order/e-Commerce Transaction .................................................20
4.7 How to Process a Pre-Authorisation.........................................................................................................................22
Get in touch
• Merchant Help Desk
Service, Sales and Support
Terminal Diiculties
Stationery Orders
1300 603 266
(24 hours a day, 7 days a week.)
• Cardholder Behaving Suspiciously
132 415 Extension 500
• PCEFTPOS Support
PCEFTPOS provides the software that allows communication between your terminal and
your point of sale software.
www.pceftpos.com
02 9998 9800
Monday to Friday: 8:30am – 10:00pm (Sydney time)
Saturday: 10:00am – 5:00pm (Sydney time)
Sunday : 10:00am – 3:00pm (Sydney time)
Please have your merchant and terminal numbers ready.
Being aware of error messages you are experiencing will come in handy to ensure your issues
are resolved.

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4.8 How to Process a Completion ..................................................................................................................................... 24
Using the ROC number............................................................................................................................................. 24
Using the Authorisation number........................................................................................................................ 26
5.0 End of Day Functions ....................................................................................................................................28
5.1 Settlement................................................................................................................................................................................ 28
To enable an Automatic Settlement:................................................................................................................. 28
To process a Manual Settlement:........................................................................................................................ 28
5.2 How to print a Pre-Settlement report..................................................................................................................... 29
5.3 How to Reprint Last Settlement................................................................................................................................. 29
6.0 Standalone-Lite Mode................................................................................................................................. 30
Switching between Standalone-Lite Mode and Integrated Mode ....................................................30
6.1 Terminal Logon using Standalone-Lite Mode...................................................................................................30
6.2 Purchase using Standalone-Lite Mode....................................................................................................................31
6.3 Standalone-Lite Cash Out low....................................................................................................................................33
6.4 Standalone-Lite Refund low........................................................................................................................................ 34
6.5 Standalone-Lite Settlement low............................................................................................................................... 36
6.6 Standalone-Lite Pre-Settlement Report ................................................................................................................37
6.7 Standalone-Lite Last Settlement Report...............................................................................................................37
6.8 Standalone-Lite Duplicate/Reprint Receipt low............................................................................................. 38
6.9 Standalone-Lite Shift Totals low............................................................................................................................... 38
7.0 Glossary..............................................................................................................................................................39
8.0 Trouble shooting. ..........................................................................................................................................40
8.1 Hardware Faults ...................................................................................................................................................................40
8.2 Response Codes.................................................................................................................................................................... 41
. Introducing the EFTPOS i Terminal
What this guide will cover
This user guide will tell you all you need to know about the EFTPOS 1i terminal. As you read
you’ll become familiar with the terminal and feel comfortable operating it using this as a guide.
This guide will cover all transaction types as well as additional processes to ensure a smooth
transition to your new terminal.
A brief overview of what your terminal can do
Your new terminal enables online transactions to be processed for Debit Cards (Savings and
Cheque accounts), Credit Cards (Visa®and MasterCard®) and Charge Cards (American Express®,
Diners Club and JCB).
Your EFTPOS 1i terminal can process:
• Purchases
• Purchases with Cash Out for Debit Cards
• Refunds
• Voids
• Mail Order/Telephone Order transactions (MOTO) and eCommerce
• Cash Out transactions for Debit Cards
• Pre-Authorisation and Completion transactions (approved merchants only)
• Purchase with Tips
• Tip Addition
*American Express®is a registered trademark of American Express Company.* MasterCard®and the MasterCard Brand Mark
are registered trademarks of MasterCard International Incorporated.* Visa®is a registered trademark of Visa Worldwide
Pte Limited.
. Merchant responsibility for equipment and materials provided
Any hardware or equipment and any unused stationery and promotional materials supplied by
the Bank, remain the property of the Bank.
Additionally:
• You must not sell, assign or in any way encumber them.
• You cannot give them to a third party or give access to a third party.
• You must ensure that the terminals are covered by your business or contents insurance.
It’s also important to note that your terminal must not be relocated without prior
authorisation. It must be located where customers can use the pinpad without the risk of
other people seeing them key in their PIN.

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. Setup and conguration
. Using the Touch Screen
The EFTPOS 1i terminal has a colour touch screen. To navigate using the touch screen, follow the
prompts and press the option on the screen to make a selection.
. Using the Keypad
Key Title Symbol Key Purpose
Enter This button on the terminal keypad is used to accept data entry or
proceed with a function and is the same as using the SELECT or OK
buttons displayed on the touch screen. This button is also used to
power on the terminal when held down for 10 seconds.
Clear/Back This button on the terminal keypad is used for clearing entered data
or moving back to the previous screen and is the same as using the
CLEAR or BACK buttons displayed on the touch screen.
Cancel This button on the terminal keypad is used to cancel the current
function and return to the home screen and is the same as using the
CANCEL or NO buttons displayed on the touch screen. This button is
also used to power o the terminal when held down for 10 seconds.
. Cancellation of facility
If your merchant facility is cancelled for any reason, the equipment and materials must be returned
to us. To make arrangements for return call the Merchant Help Desk on 1300 603 266.
You must ensure that all equipment and materials are available to be returned within ive
business days of our request.
Fees and charges will continue to be incurred until the equipment is returned to the bank
as instructed.
. Damaged, lost or stolen equipment
You are responsible for your equipment. If equipment is damaged, lost or stolen, you will be
charged for its replacement.
. Merchant receipts
It’s vital that you retain all merchant receipts printed, in a secure manner for reconciliation and in
case of terminal failure.
You must provide the customer with a receipt unless he or she requests otherwise.
. EFTPOS stationery
Stationary can be ordered by the phone or online on the internet.
Please place your orders before running your stocks too low. Orders will be delivered to you
within ive business days.
Ordering stationery online
Log on to http://www.bankofmelbourne.com.au/business/payment-solutions to order stationery
online. Select stationary ordering system, which will direct you to the stationery order page on
the Bank of Melbourne website and enter the following details:
• Merchant Number (MID)
• Trading Address Postcode then:
– Select your stationery items and quantities and follow the prompts.
Ordering stationery by phone
Call the Merchant Help Desk on 1300 603 266 (available 24/7). Follow the prompts and use your
phone keypad to enter the following details:
• Select your stationery items and quantities then:
– Merchant Number (MID)
– Trading Address Postcode

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. Powering up
Connecting base station to power
1. Insert the power cable into the power port
on the terminal base.
2. Plug the AC power cord into a wall outlet or a
power surge.
3. Place terminal on charger to begin charging
the terminal.
Manual Start-up
Hold the green (Enter) key down for about 10 seconds until terminal displays the start-up screen.
Manual Shutdown
Hold the red (Cancel) key down for about 10 seconds until the terminal displays the shutdown
veriication screen. Keep holding the red key until the terminal shuts down. (Must be unplugged
from power supply before attempting manual shut down)
. Loading paper
1. On top of your terminal, lift and open the black paper compartment latch.
2. Position the paper roll with the end of the roll protruding from underneath the roll towards
the terminal screen.
3. Pull paper out slightly and close the cover.
. Getting started
Your EFTPOS 1i terminal arrives as a complete unit. Included in your delivery is:
• quick reference guide
• terminal
• terminal base
• paper rolls
• power supply
• cables (RS232 serial, USB and dial cables).
For any PCEFTPOS software queries, please contact the PCEFTPOS Help Desk on
02 9998 9800.
Communication type
The terminal supports PCEFTPOS IP Gateway via the POS.
In the event that your main communication method is down, the terminal will automatically
failover to 3G/GPRS backup communications.
. Terminal setup and conguration
To begin setting up your new EFTPOS 1i terminal:
1. Ensure the terminal base is connected to power.
2. Ensure the terminal base is connected to your Point of Sale (POS) via a supported
communications method.
3. Ensure the terminal is fully charged, or is sitting on the terminal base for power.
4. Ensure that your POS software is running on your Point of Sale. Please contact your Point of
Sale provider or refer to your POS Guide if further information is required.
5. Hold down the green “Enter” key found at bottom right corner of the terminal keypad, until an
audible beep is heard and/or the terminal screen powers on.
6. Follow the instructions for Bluetooth pairing below.
Your terminal should display “Ready” on-screen, at which point you can begin transacting via
your POS software.
. Terminal pairing with base (Bluetooth)
Your terminal uses Bluetooth communications between the Keypad and the Base, with security
measures in place for all communications.
If the base does not display a solid blue light (indicating that it is currently paired with the
terminal), follow these instructions to pair the terminal with the base:
• Press the button on the front of the base and wait for the blue light to begin blinking.
• On the Keypad, select the correct base by identifying the 9-digit serial number printed on the
underside of the base.
• Wait for the pairing to complete, which will be indicated by a solid blue light displayed on the
base.
The terminal will display the following message if Bluetooth pairing has not occurred or is
unsuccessful:
TERMINAL SCREEN
READY
NOT PAIRED
Common issues in the initial pairing process include power and communications issues which
are often resolved by checking the connections between device and power outlets. Please
contact the Merchant Helpdesk for further assistance.

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. Terminal conguration
Once the EFTPOS 1i terminal is connected, the Merchant ID and Terminal ID will need to be
entered into the PCEFTPOS EFT Client.
This is done via the Control Panel Your POS Vendor or PC EFTPOS support desk may be able to
assist you if required.
You can use the function on the keypad from the terminal idle screen to conigure the primary
communications method. To do this, press the # key at the idle screen and enter 998 to proceed
to communications selection.
The following coniguration options will be displayed:
1. Bluetooth Base: View the details of the connected Bluetooth base hardware, and press “1”
to unpair from the base so that your terminal can be paired with another base.
2. Bluetooth Base Version: View the irmware version of the connected Bluetooth base, and
press “2” to update the base irmware if required.
3. POS Details: View details on the POS interface methodology (such as RS232).
4. SIM: Press “4” to verify the SIM details (if installed).
5. PSTN Details: Press “5” to verify the PSTN phone number (if in use).
6. Power o timer: Press “6” to conigure the power-o timer duration.
7. (not in use).
8. Internal Modem: Press “8” to conigure which communications method should be used
to communicate with the bank in the event that POS Communications are down. The
available options are GPRS, PSTN, and None.
Note that these communications method conigurations are for the handset communicating
directly with the host (via GPRS or PSTN) in the event that the POS-to-Bank link is down.
The host communications (GPRS or PSTN) will only be used in the event that the POS
communications to the bank are (and/or the terminal is in standalone lite mode), and this process
should be seamless during a transaction.
. Procedures
. Conducting Contactless Transactions
The EFTPOS 1i terminal supports contactless transactions.
Instructions:
1. Your customer should position the contactless enabled card
above the terminal screen.
2. Await the conirmation beeps before removing the card. The
screen status LEDs will also indicate the progress of the read.
. Inserting a Chip Card
The EFTPOS 1i terminal supports credit or debit card
transactions.
The chip card reader is located at the bottom of the terminal
below the keypad.
Instructions:
1. Position the chip card with the chip facing upward and
toward the terminal.
2. Insert the chip card into the chip card reader slot as far as
it will go in a smooth, continual motion.
3. The card should remain inserted in the terminal until
the transaction is complete and the terminal prompts to
remove it.
4. If there is an error with reading the chip on the card the terminal may prompt you to swipe the
card.
. Swiping a Magnetic Stripe Card
The EFTPOS 1i terminal supports credit or debit card
transactions.
The magnetic stripe reader is located on the right hand side of
the terminal.
Instructions:
1. Position a magnetic stripe card in the card reader with the
stripe facing inward, towards the keypad.
2. To ensure a proper read of the magnetic stripe card, the
merchant should insert the magnetic stripe card from the
top of the unit.
3. Swipe the card smoothly through the magnetic card reader.
4. If there is no response from the terminal, or CARD ERROR message is displayed, swipe the
card again. You may be required to swipe faster or slower.
5. If you swipe a chip card the terminal will prompt you to insert the card.

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. CCV Security Codes
What is CCV?
The CCV is a three or four digit value printed on a
payment card (usually on the signature panel), used to
verify card-not-present transactions.
CCV security codes are a way to lessen the risk of fraud
and chargeback when the cardholder is not physically
present, or when a card cannot be inserted/swiped
successfully. In these cases you can key in the card
number.
A CCV security code is printed on the card but does not appear on receipts. When you key in the
CCV code, a check is made that the code matches the card number. This gives greater assurance
that the customer is in possession of the card.
Note:
• Some cards do not have a CCV code.
• CCV (Card Check Value) is also known as CVV and CVC.
Where can I nd the CCV Security Code?
Some cards, for example MasterCard and Visa, have a three-digit CCV printed on the signature
panel on the reverse side of the card. Other numbers may precede the CCV. The last three digits
on the signature panel are the CCV.
Other cards, for example American Express, have a four-digit CCV on the front of the card, above
the account number.
Some cards do not have a CCV.
Should I save CCV Security Codes?
No. It is prohibited to store the CCV codes. They must remain secret. You must not write them
down or save them electronically. Doing so might lead to heavy penalties.
. Everyday Functions
. Purchase/Sale
How to process a Purchase transaction
Terminal Screen Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface.
▮▯▯▯
PURCHASE $X.XX
PRESENT CARD
Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting
or tapping it.
PURCHASE $X.XX
MASTERCARD
SELECT ACCOUNT
CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
CREDIT OR PRESS 3
For magnetic stripe and chip cards, have the customer select an
account on the touch screen or keypad.
Note: The terminal will only display the available accounts for the
card entered
PURCHASE $X.XX
MASTERCARD CR
Key PIN and ENTER
XXXX
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed*).
    
AUTHORISED SIGNATURE
NOT VALID UNLESS SIGNED
CCV

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Terminal Screen Next Step
PURCHASE $X.XX
MASTERCARD CR
Processing
Please Wait
Wait for the “Processing” message to complete.
PURCHASE $X.XX
APPROVED
This inal screen will show you whether the transaction has
successfully processed. A successful transaction will display the
word APPROVED on-screen, while a failed transaction will display
DECLINED.
VERIFY SIGNATURE*
CORRECT?
If signature is required, check that the customer’s signature is
correct and conirm this via the POS.
REMOVE
CARD
If prompted, remove the customer’s card from the terminal.
*Note: Signature will still be required for some cards (for example signature-only cards, payment
cards that do not have a chip and some international cards). Your terminal will be able to process
these cards as normal.
How to process a Purchase with Cash-Out transaction.
If ‘Cash Out’ is enabled on the terminal, customers can be given cash out. Cash is available from
cheque and savings accounts only.
Terminal Screen Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including
entry of the cash-out amount.
PURCH/CASH $X.XX
Swipe or
Insert Card
Bring the card into contact with the terminal by swiping or
inserting it.
PURCHASE $X.XX
MASTERCARD
SELECT ACCOUNT
CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for the
card entered.
PURCHASE $X.XX
MASTERCARD SAV
Key PIN
XXXX
Ask the customer to enter their PIN on the terminal and press
ENTER.

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Terminal Screen Next Step
PURCHASE $X.XX
MASTERCARD SAV
Processing
Please Wait
Wait for the “Processing” message to complete.
REMOVE
CARD
If prompted, remove the customer’s card from the terminal.
PURCHASE $X.XX
MASTERCARD SAV
APPROVED
PURCHASE $X.XX
MASTERCARD SAV
DECLINED
This inal screen will show you whether the transaction has
successfully processed. A successful transaction will display the
word APPROVED on-screen, while a failed transaction will display
DECLINED.
. Cash Out
How to process a Cash Out only transaction
If ‘Cash Out’ is enabled on the terminal, customers can be given cash out. Cash is available from
cheque and savings accounts only.
Terminal Screen Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including
entry of the cash-out amount.
PURCHASE $X.XX
Swipe or
Insert Card
Bring the card into contact with the terminal by swiping or
inserting it.
PURCHASE $X.XX
MASTERCARD
SELECT ACCOUNT
CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for the
card entered. Credit is not an option.
PURCHASE $X.XX
MASTERCARD
Key PIN
XXXX
Ask the customer to enter their PIN on the terminal and press
ENTER.

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Terminal Screen Next Step
PURCHASE $X.XX
MASTERCARD SAV
Processing
Please Wait
Wait for the “Processing” message to complete.
REMOVE
CARD
If prompted, remove the customer’s card from the terminal.
PURCH $X.XX
MASTERCARD SAV
APPROVED
This inal screen will show you whether the transaction has
successfully processed. A successful transaction will display the
word APPROVED on-screen, while a failed transaction will display
DECLINED.
. Refund
How to process a Refund transaction
Refunds may only be processed where there was an initial valid transaction on the same card. If a
customer returns a purchase, or if an incorrect amount was charged, process a refund as follows:
Terminal Screen Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface. Keep in
mind that this transaction type may be password protected for
risk/security purposes.
▮▯▯▯
REFUND $X.XX
PRESENT CARD
Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting
or tapping it.
REFUND $X.XX
MASTERCARD
SELECT ACCOUNT
CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
CREDIT OR PRESS 3
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for the
card entered.
REFUND $X.XX
MASTERCARD SAV
Key PIN
XXXX
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed*).

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Terminal Screen Next Step
REFUND $X.XX
MASTERCARD SAV
Processing
Please Wait
Wait for the “Processing” message to complete.
REMOVE
CARD
If prompted, remove the customer’s card from the terminal.
REFUND $X.XX
MASTERCARD REFUND
Approved
This inal screen will show you whether the transaction has
successfully processed. A successful transaction will display the
word APPROVED on-screen, while a failed transaction will display
DECLINED.
VERIFY SIGNATURE*
CORRECT?
Check that the customer’s signature is correct and conirm this via
the POS.
*Note: Signature will still be required for some cards (for example signature-only cards, payment
cards that do not have a chip and some international cards). Your terminal will be able to process
these cards as normal.
. Void a transaction
How to Void a transaction
The Void function can be carried out on credit or charge cards to reverse a transaction that has
not yet settled (where available). You should also know that debit card and
pre-authorisation transactions cannot be voided.
Terminal Screen Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including
optional entry of the ROC that is to be voided.
ENTER ROC NO
ON POS
If not done previously, enter the ROC number to the POS.
VOID
SCANNING BATCH
PLEASE WAIT
Now wait for the “Scanning Batch” message to complete. This
will occur when the ROC lookup completes. If the ROC cannot be
found, the terminal will prompt for the ROC to be re-entered into
the terminal.
VOID
VERIFY VOID
CORRECT?
If the lookup is successful then the matching original transaction
details will be shown (last four card number digits, amount,
approval code).
You then need to conirm, via the POS, whether the transaction
details shown are correct.
If YES is selected, the Void will continue as expected.
If NO is selected, the terminal will prompt for ROC re-entry (only if
the previous ROC was entered via the terminal).

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Terminal Screen Next Step
VOID
VERIFY SIGNATURE
CORRECT?
Check that the customer’s signature is correct and conirm this via
the POS.
VOID
VOID
APPROVED
If the Void is approved then you’ll see this screen will be shown for
about 5 seconds.
. Tip Adjustment
How to process a Tip Adjustment
A Tip Adjustment is performed after the original transaction has been processed. The customer
veriies the base amount of the sale, oers a Tip and signs the receipt. The adjustment
transaction is then processed.
A few things to consider:
• Tip Addition applies to credit and charge cards only.
• The original purchase must not yet have been settled.
• When tip addition is enabled, a signature must be obtained if the receipt reads ‘Approved with
Signature’ or if the cardholder writes a Tip Addition on the receipt. This applies even if the
original purchase is approved with PIN. A signature does not need to be obtained if the receipt
shows the original purchase as ‘Approved’, and no Tip is added.
Terminal Screen Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including
entry of the Tip amount that is to be added to the original amount.
ENTER ROC NO
ON POS
Now enter the ROC number for completion into the POS. To force
ROC entry via the terminal just leave it blank and press ENTER.
SCANNING BATCH
PLEASE WAIT
Wait for the “Scanning Batch” message to complete. This will occur
when the ROC lookup is inished.
VERIFY TIP
CORRECT?
If the lookup is successful the original transaction details will
be shown (last four card number digits, amount, authorisation
number).
You then need to conirm, via the POS, whether the authorisation
details shown are correct.
If YES is selected, the completion will continue as expected.
If NO is selected, the terminal will prompt for ROC re-entry (only if
the previous ROC was entered via the terminal).
TIP
APPROVED
This inal screen/step will show you whether the response has
been successful or not. A successful response will display the
word APPROVED on-screen, while a failed response will display
DECLINED SIGNATURE ERROR.

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. How to Process a Mail/Telephone Order/e-Commerce Transaction
Transactions initiated by mail or telephone are known as MOTO (Mail Order or Telephone Order)
transactions. ECOM (Electronic Commerce) transactions are those initiated over the Internet.
MOTO and ECOM transactions can be processed on credit and charge cards only, as the
cardholder is not present.
For information on how to register as a MOTO or ECOM merchant, contact the Merchant Help
Desk on 1300 603 266.
Note:
• Until registered as a MOTO/ECOM merchant you must not process MOTO or ECOM
transactions.
• An authorisation of a MOTO or ECOM transaction only establishes that the funds are available
in the cardholder’s account and that the card has not been reported lost or stolen. It does not
guarantee that the person whose name appears on the card is making the purchase or that
the purchase will not be subject to a chargeback.
• You will be liable for all chargebacks on MOTO/ECOM transactions.
• You must retain all merchant receipts for at least eighteen months from the
transaction date.
Terminal Screen Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface. Do not
enter the card number on the POS. It will be entered into the
terminal shortly.
Enter Card Number
XXXX XXXX XXXX XXXX
Enter the card number into the terminal. Once entered, press
ENTER to proceed.
Enter Expiry Date
XX XX
Enter the card Expiry Date in MMYY format. Once you’ve done that
press ENTER to proceed.
Terminal Screen Next Step
Enter CCV
On POS
Enter the 3 or 4 digit CCV value (found on the customer card) into
the POS. You don’t need to do this if the CCV was already entered
at the same time as the card number. This ield can be left blank if
required.
SALE $X.XX
Press ENTER
If prompted, press ENTER on the terminal to proceed.
SALE $X.XX
Processing
Please Wait
Wait for the “Processing” message to complete.
SALE $X.XX
APPROVED
This inal screen/step will show you whether the transaction has
successfully processed. A successful transaction will display the
word APPROVED on-screen, while a failed transaction will display
DECLINED.

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. How to Process a Pre-Authorisation
This function is used to reserve funds for a sale to be processed at a later time. Car rentals and
hotels/motels most commonly use this function.
Note:
• Pre-authorisation transactions can only be performed on credit cards and charge cards and
only where you have been authorised to do so. Be sure to retain the receipt as it might be
required to process the completion transaction.
• The terminal retains pre-authorisations for seven calender days only.
• The length of time funds are help on a customer’s card varies depending on the rules set by
the cardholder’s card issuer.
• Once obtained, a pre-authorisation cannot be cancelled except by the card issuer, or until the
authorisation expires.
Terminal Screen Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface.
Swipe or
Insert Card
Physically present the card to the terminal by swiping or inserting.
Manual entry of card number via the terminal is also allowed.
PREAUTH $X.XX
MASTERCARD CR
Press ENTER
To Conirm
If prompted, press ENTER on the terminal to proceed.
Terminal Screen Next Step
PREAUTH $X.XX
Processing
Please Wait
Wait for the POS “Processing” message to complete.
REMOVE
CARD
If prompted, remove the customer’s card from the terminal.
PREAUTH $X.XX
VERIFY SIGNATURE
CORRECT?*
If signature is required, check that the customer signature is
correct and conirm via the POS.
PREAUTH $X.XX
APPROVED
Take note of the response message. A successful response will
display “APPROVED”, while an unsuccessful response will display
“DECLINED SIGNATURE ERROR”.
*Note: Signature will still be required for some cards (for example signature-only cards, payment
cards that do not have a chip and some international cards). Your terminal will be able to process
these cards as normal.

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. How to Process a Completion
A completion is used to complete an earlier Pre-Authorisation and charges the cardholder.
A completion may also be known as a checkout.
You can process a completion in one of two ways:
1. Using the ROC number from the pre-authorised transaction.
2. Using the authorisation number of the pre-authorised transaction.
Note: The terminal retains pre-authorisations for seven calender days only.
Using the ROC number
Terminal Screen Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including
entry of the ROC which is to be completed.
PREAUTH
Scanning Batch
Please Wait
Wait for the POS “Scanning Batch” message to complete. This will
occur when the ROC lookup completes.
If the ROC cannot be found, the terminal will prompt for the ROC
to be re-entered into the terminal. If this secondary ROC entry is
not successful then the lookup can be performed using the Auth
Number.
PREAUTH
Verify Checkout
Correct?
If the lookup is successful then the pre-authorised details will
be shown (last four card number digits, amount, authorisation
number).
Conirm via the POS whether the authorisation details shown are
correct.
PREAUTH
Verify Checkout
Correct?
Wait for the POS “Scanning Batch” message to complete. This will
occur when the ROC lookup completes.
If the ROC cannot be found, the terminal will prompt for the ROC
to be re-entered into the terminal. If this secondary ROC entry is
not successful then the lookup can be performed using the Auth
Number.
Terminal Screen Next Step
Swipe or
Insert Card
If the lookup is successful then the pre-authorised details will
be shown (last four card number digits, amount, authorisation
number).
Conirm via the POS whether the authorisation details shown are
correct.
PREAUTH $X.XX
Processing
Please Wait
Wait for the POS “Processing” message to complete.
PREAUTH
VERIFY SIGNATURE
CORRECT?*
If signature is required, check that the customer signature is
correct and conirm via the POS.
CHECKOUT Approved
If the completion is approved then this approval notiication
screen will be shown for a short amount of time (approximately 5
seconds).
*Note: Signature will still be required for some cards (for example signature-only cards, payment
cards that do not have a chip and some international cards). Your terminal will be able to process
these cards as normal.

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Using the Authorisation number
Terminal Screen Next Step
READY
14:35 29/10/13
Start by initiating the transaction via the POS interface, including
entry of the ROC which is to be completed.
PREAUTH
Enter ROC NO.
On POS
Enter the ROC number for completion into the POS. Enter six zero’s
(000000) to force ROC entry via the terminal on the following
screen.
PREAUTH
Enter AUTH NO.
On POS
This screen is shown if an unknown (or blank) ROC number was
supplied by the POS.
If NO is selected, the next step will be to present a card.
If YES is selected, the entered Authorisation number will be
accepted and the following step will be chosen.
PREAUTH
Verify Checkout
Correct?
If the lookup is successful then the pre-authorised details will
be shown (last four card number digits, amount, authorisation
number).
Conirm via the POS whether the authorisation details shown are
correct.
If NO is selected, the terminal will prompt for ROC re-entry (if the
ROC was entered into the terminal) or return to the idle screen (if
the ROC was supplied by the POS)
If YES is selected, the completion will continue as expected.
CHECK OUT $X.XX
Swipe or
Insert Card
If prompted, physically present the card to the terminal by swiping
or inserting.
Terminal Screen Next Step
CHECK OUT $X.XX
Press ENTER
Press ENTER on the terminal to proceed.
CHECK OUT $X.XX
VERIFY SIGNATURE
CORRECT?*
If signature is required, check that the customer signature is
correct and conirm via the POS.
CHECK OUT Approved
Take note of the response message. A successful response will
display “Approved”, while an unsuccessful response will display
“Declined Signature Error”.
*Note: Signature will still be required for some cards (for example signature-only cards, payment
cards that do not have a chip and some international cards). Your terminal will be able to process
these cards as normal.

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. End of Day Functions
. Settlement
Settlement for the terminal can occur via a programmed terminal settlement (automatic-
Settlement) either by the bank or by the PCEFTPOS software or by a manual settlement. Failure
to perform a Settlement may result in split deposits for Settlements.
The terminal and POS must be powered on for settlement to occur at the programmed time.
Note: A settlement can only be performed once in a 24-hour period.
You cannot settle between 9:30PM and 11:00PM (AEST).
To enable an Automatic Settlement:
The terminal will have a default Automatic Settlement time (unless nominated by you at the time
of application), which can vary by business. You (as the authorised signatory) may contact the
Merchant Help Desk to change the default Automatic Settlement time.
Alternatively, a scheduled task can be setup via the PCEFTPOS EMS client, to schedule an
Automatic Settlement time. Refer to your POS vendor or PCEFTPOS for assistance.
To process a Manual Settlement:
Terminal Screen Next Step
Start by initiating the transaction via the POS interface.
SETTLEMENT
Please Wait
Wait for the Settlement processing screen to complete.
SETTLEMENT
APPROVED
A successful message will display when the settlement is approved.
. How to print a Pre-Settlement report
This function will print a report of all transactions performed since the last settlement, without
resetting the totals.
Terminal Screen Next Step
Start by initiating the transaction via the POS interface.
PRESETTLEMENT
APPROVED
An “APPROVED” message will display when the pre-settlement
report is successful.
. How to Reprint Last Settlement
This function will reprint the last settlement which has occurred.
Terminal Screen Next Step
Start by initiating the transaction via the POS interface.
LAST SETTLEMENT
Please Wait
Then, wait for the processing screen to complete.
LAST SETTLEMENT
APPROVED
An “APPROVED” message will display when the last settlement
report is successful.

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. Standalone-Lite Mode
The Standalone-Lite mode on your terminal allows it to transact on it’s own in the event of a POS
outage. without the need for the POS.
It’s important to know that the Standalone-Lite mode doesn’t oer the full range of functionality
outlined earlier in this document. However, it does allow limited transaction types to be
performed without a connection to a POS system.
Communication options available in Stand-alone Light mode are Dial and 3G/GPRS.
Refer to the table below to see what you’re able to do in Standalone-Lite mode.
Category Capability
Transaction Types • Purchase
• Cashout
• Refund (password protected)
Settlement &
Reporting
• Pre-Settlement
• Settlement
• Last Settlement
• Shift Totals
• Duplicate Receipt
Switching between Standalone-Lite Mode and Integrated Mode
To switch the Standalone-Lite Mode on/o (i.e. between Standalone-Lite and Integrated modes)
use the following function commands (triggered on the idle screen using the “#” key):
• Switch from Integrated to Standalone-Lite mode: Function 11112223.
• Switch from Standalone-Lite to Integrated mode: Function 11112222.
. Terminal Logon using Standalone-Lite Mode
Terminal Screen Next Step
LOGON
REPRINT
SHIFT TOTALS
PREV NEXT
Select Bank Logon on the terminal. This option is on page 3 of the
idle screen.
BANK LOGON
PLEASE WAIT
The Logon will be performed and will then return you to the
Standalone-Lite idle screen.
. Purchase using Standalone-Lite Mode
Terminal Screen Next Step
PURCHASE
CASHOUT
REFUND
PREV NEXT
Select Purchase transaction on the terminal (press ENTER on
terminal if screen is not visible to display menu)
ENTER AMOUNT
$X.XX
Enter the transaction amount into the terminal and press ENTER.
PURCHASE $X.XX
ENTER CASH OUT
$0.00
Enter the Cash Out amount into the terminal and press ENTER.
PURCHASE $X.XX
TOTAL AMOUNT
$X.XX
Press Enter to conirm the total purchase + Cash Out amount.
▮▯▯▯
PURCHASE $X.XX
PRESENT CARD
Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting
or tapping it.

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Terminal Screen Next Step
PURCHASE $X.XX
MASTERCARD CREDIT
SELECT ACCOUNT
CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
CREDIT OR PRESS 3
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for the
card entered.
PURCHASE $X.XX
MASTERCARD CR
Key PIN or ENTER
XXXX
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed*).
PURCHASE $X.XX
MASTERCARD CR
Processing
Please Wait
Wait for the “Processing” message to complete.
PURCHASE $X.XX
APPROVED
Take note of the response message. A successful response will
display “APPROVED”, while an unsuccessful response will display
“DECLINED”.
. Standalone-Lite Cash Out ow
Terminal Screen Next Step
PURCHASE
CASHOUT
REFUND
PREV NEXT
Select Cash Out transaction on the terminal.
CASH OUT $X.XX
ENTER CASH OUT
$0.00
Enter the Cash Out amount into the terminal and press ENTER.
CASH OUT $X.XX
TOTAL AMOUNT
$X.XX
Press ENTER to conirm the total Cash Out amount.
▮▯▯▯
CASH OUT $X.XX
PRESENT CARD
Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting
or tapping it.
CASH OUT $X.XX
MASTERCARD DEBIT
SELECT ACCOUNT
CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for the
card entered.

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Terminal Screen Next Step
CASH OUT $X.XX
MASTERCARD DEBIT
Key PIN or ENTER
XXXX
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed).
CASH OUT $X.XX
MASTERCARD DEBIT
Processing
Please Wait
Wait for the “Processing” message to complete.
CASH OUT $X.XX
APPROVED
Take note of the response message. A successful response will
display “APPROVEd”, while an unsuccessful response will display
“DECLINED”.
Before completing the transaction, check that the transaction was approved before handing the
customer their copy of the transaction record and their card. If the transaction is declined, the
terminal will display an error message giving the reason.
. Standalone-Lite Refund ow
Terminal Screen Next Step
PURCHASE
CASHOUT
REFUND
MORE
Select Refund transaction on the terminal.
Terminal Screen Next Step
REFUND $X.XX
ENTER REFUND AMT
$0.00
Enter the Refund amount into the terminal and press ENTER.
REFUND $X.XX
TOTAL AMOUNT
$X.XX
Press ENTER to conirm the total refund amount.
▮▯▯▯
REFUND $X.XX
PRESENT CARD
Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting
or tapping it.
REFUND $X.XX
MASTERCARD CREDIT
SELECT ACCOUNT
CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
Have the customer select an account on the terminal screen.
Note: The terminal will only display the available accounts for the
card entered.
REFUND $X.XX
MASTERCARD REFUND
Key PIN or ENTER
XXXX
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed).