Westpac Presto Smart e355 User manual

Presto Smart
e355
User Guide.

Get in touch
Merchant Helpdesk
1800 029 749
(available 24 hours a day, 7 days a week)

Contents
1.0 Introduction ........................................................................................................................ 5
1.1 Merchant Responsibility for Equipment and MaterialsProvided. ...................................5
1.2 Damaged, Lost or Stolen Equipment. ...........................................................................................5
1.3 Merchant Receipts. ................................................................................................................................. 6
2.0 Getting Started .................................................................................................................. 6
2.1 Keyboard Layout. .....................................................................................................................................7
2.2 Keyboard Mapping. .................................................................................................................................7
2.3 Terminal Display. ........................................................................................................................................8
2.4 Charging your Terminal. ....................................................................................................................... 9
2.5 Manual Start and Shutdown. ............................................................................................................10
3.0 Procedures ........................................................................................................................ 10
3.1 Main Menu. .................................................................................................................................................10
3.2 Contactless Transactions. .................................................................................................................... 11
3.3 Chip Card Transactions. ........................................................................................................................ 11
3.4 Magnetic Stripe Transactions. .......................................................................................................... 12
3.5 Cancelling a transaction. ..................................................................................................................... 12
4.0 Pairing to the Point of Sale ............................................................................................13
5.0 Disconnecting from the Point of Sale .........................................................................16
6.0 Transaction Procedures ..................................................................................................18
6.1 How to process a Purchase Only Transaction. ........................................................................18
6.2 How to process a Purchase with Cash Out Transaction. ...................................................21
6.3 How to process a Cash Out Only Transaction. .......................................................................23
6.4 Refund. ........................................................................................................................................................26
6.5 How to process a Purchase with Tip Transaction. ................................................................29
6.6 MOTO. ..........................................................................................................................................................32
6.7 Pre-Authorisation. ..................................................................................................................................34
6.8 Pre-Authorisation Completion. .......................................................................................................36
6.9 Pre-Authorisation Cancellation. .....................................................................................................38
6.11 Pre-Authorisation Top-Up. ................................................................................................................42
6.12 Pre-Authorisation Extend. ................................................................................................................ 44
6.13 Pre-Authorisation Partial Cancellation. ..................................................................................... 46
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7.0 Surcharging via the Terminal .......................................................................................49
8.0 Settlement ........................................................................................................................50
9.0 Network Configuration ..................................................................................................50
9.1 Wi-Fi Setup. ............................................................................................................................................. 50
10.0 Glossary ............................................................................................................................. 57
11.0 Troubleshooting ...............................................................................................................58
11.1 Terminal Response Codes. ................................................................................................................58
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1.0 Introduction
The Presto Smart e355 terminal lets you process online transactions for Debit
Cards (savings and cheque accounts), Credit Cards (Visa, Mastercard and
UnionPay) and Charge Cards (American Express, Diners Club and JCB). To accept
Charge Card transactions please contact the relevant Charge Card Provider.
Presto Smart e355 enables you to process:
• Purchases
• Purchases with Cash Out for eftpos Debit Cards (if enabled)
• Refunds
• Mail/telephone order (MOTO) and eCommerce transactions
(subject to Westpac approval)
• Cash Out transactions for eftpos Debit Cards
• Purchase with Tip
• Pre-Authorisation functions, including Completion, Extension and Cancellation
(subject to Westpac approval).
Note: The above functionality may vary depending on your chosen POS provider.
1.1 Merchant Responsibility for Equipment and
MaterialsProvided.
Terminals and equipment (where supplied by us), plus any unused stationery
and promotional material remain the property of the Bank.
• You must not sell, assign or in any way encumber them.
• You will not permit a third party to have possession of or access
to any equipment, or other materials.
• You must ensure that the terminals are covered by your business
or contents insurance.
Terminals must not be relocated without prior authorisation.
Terminals must be located where customers can use the PIN pad without the risk
of other people seeing them key in their PIN (Personal identification number).
1.2 Damaged, Lost or Stolen Equipment.
If equipment is damaged, lost or stolen, you will be charged for its replacement.
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1.3 Merchant Receipts.
You need to retain all merchant receipts printed in a secure manner for reconciliation
and in case of terminal failure. Refer to Section 16.0 Records in the Merchant Business
Solutions Card Acceptance by Business Terms and Conditions.
You must provide customers with a receipt unless they request otherwise.
Note: The Presto Smart e355 terminal does not have print functionality and all
merchant receipts must be printed from the POS.
2.0 Getting Started
The Presto Smart e355 terminal is a complete unit that includes:
• Presto Smart e355 terminal
• Micro USB Cable
• Power adaptor
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2.1 Keyboard Layout.
Key Title Symbol Key Purpose
Enter This button on the terminal keypad is used to accept
data entry or proceed with a function. This button is
also used to power on the terminal when held down
for 10 seconds.
Clear/Back This button on the terminal keypad is used for
clearing entered data or moving back to the previous
screen.
Cancel This button on the terminal keypad is used to cancel
the current function and return to the home screen.
2.2 Keyboard Mapping.
The Presto Smart e355 keypad uses a mobile phone style for character set
navigation. To type the preferred character, press the destined key a number of times
to toggle through different values (e.g., 1, Q, Z, q, z, . )
Keys Characters displayed on each press of the key
1 Q Z q z .
2 A B C a b c
3 D E F d e f
4 G H I g h i
5 J K L j k l
6 M N O m n o
7 P R S p r s
8 T U V t u v
9 W X Y w x y
0 – [space]
* , ‘ “
# @ $ & ?
! % ^ (
] { } \
+ &
) [
/
7

2.3 Terminal Display.
Number of bars indicates strength
of the Wi-Fi signal.
Wi-Fi configured but not connected.
Internal battery power level displayed
when terminal is not connected to
mainspower.
Battery symbol turn red when
the terminal is low on charge.
Key Title Symbol Key Purpose
Battery low
Battery charging
Wi-Fi
No Wi-Fi
Battery
Battery symbol turn green when the
terminal is plugged into mains power and
charging.
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2.4 Charging your Terminal.
There are two options available to charge your terminal, either through connecting
the power source directly to a computer or via the power adaptor.
1. Connecting the terminal to a computer:
i) Insert the micro-USB connector to the micro-USB port found
on the side of the terminal.
ii) Plug the USB end of the connector to a USB port on a computer
2. Connecting terminal to power
i) Insert the micro-USB connector to the micro-USB port found on the side
of the terminal.
ii) Plug the AC power cord into a wall outlet or power surge protector.
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2.5 Manual Start and Shutdown.
i. Terminal Start-up:
When connected to power, the Presto Smart e355 terminal will automatically
turn on. To turn on the terminal manually, hold the key down for 10 seconds
until the start-up screen is displayed on the terminal.
ii. Terminal Shutdown:
Hold the key down for 10 seconds until the terminal displays the shutdown
verification screen. Keep holding the key until the Presto Smart e355 terminal
shuts down (the terminal must be unplugged from the power supply or
removed from the base before attempting a manual shut down).
3.0 Procedures
3.1 Main Menu.
The terminal idle screen displays information such as the battery strength, connection
strength, network name, IP address and the button to initiate Pairing with POS.
The payment application main menu/idle screen can be accessed via the key combo
‘ENTER+3’.
Please pair this
device with your
Point of Sale
(POS).
Network: wework_guest
IP address: 192.168.1.69
Pair #
Open for Business
Connected to
SALSAPOS
SPI VAA screen Payment application screen
To choose a main menu item:
1. Select the menu item using up (8) or down (0) keys and press the key.
2. Enter the number of the menu item using the keypad.
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