Widex mind 330 Sereis User manual

User’s instructions
The mindTM330 / mindTM330Z
Series
m3-CIC / m3Z-CIC
Completely-in-canal

2 3
The hearing aid and accessories shown in these
instructions may not look the same as the ones
you have. We furthermore reserve the right to
make any changes considered necessary.
Hearing aids, their accessories and batter-
ies should not be disposed of with normal
household waste. Please consult your na-
tional Widex distributor for advice on how
to dispose of these items.
Contents
Thank you... ...............................................4
The hearing aid............................................5
Function signals ...........................................6
Right/left identification ....................................6
The battery................................................7
Inserting the battery.......................................7
Low battery indication ....................................9
Turning the hearing aid on and off. . . . . . . . . . . . . . . . . . . . . . . . 10
Placing the hearing aid................................... 11
Removing the hearing aid................................ 12
Possible start-up settings ................................ 12
Automatic volume adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Fine tuning volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Remote control ......................................... 14
Listening programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Zen program.............................................17
Benefits .................................................17
Indications for use........................................17
Directions for use ........................................18
Precautions ..............................................19
Warnings ................................................19
Risks ....................................................20
Switching between the listening programs. . . . . . . . . . . . . . . .21
Cleaning ................................................ 22
The hearing aid ..........................................23
The sound outlet.........................................25
The vent .................................................26
The microphone opening.................................27
Widex wax guard ........................................ 28
Changing the wax guard .................................29
Caring for your hearing aid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Good advice............................................. 34
In case of malfunction.................................... 36
Your hearing aid......................................... 39

4 5
Thank you...
...for choosing a Widex hearing aid.
Your hearing aid is a sophisticated instrument that can
be adjusted to your requirements in consultation with
your hearing care professional.
All illustrations in this booklet
show a right-ear hearing aid.
Unless otherwise stated, the
same principles apply to the left
ear.
We hope you will be pleased with your new Widex
hearing aid.
The hearing aid
1. Microphone opening, where the sound enters the
hearing aid.
2. Battery drawer
3. Nail grip on the battery drawer for easy opening
4. On/off function, which is built into the battery
drawer
5. Sound outlet
6. Widex wax guard
7. Extraction cord
8/9. vent
At the back of this booklet your hearing care profes-
sional can indicate the type of vent used in your hear-
ing aid, if any.
Important
Please read this booklet carefully before you start using
your hearing aid.
1.
2. / 4.
5.
9.
3.
7.
8. / 9.
6.

6 7
Function signals
Your hearing aid may be set to produce a signal to indi-
cate the use of certain functions. The signal can be a
spoken message or tones adjusted by the hearing care
professional in consultation with you. The signal can
also be deactivated.
Right/left identification
If you are wearing hearing aids in
both ears, it is easy to tell them
apart. Most models will be
marked with a red Widex logo for
the right ear and a blue logo for
the left ear. The arrow shows the
position of the logo.
The battery
We recommend Zinc Air batteries. Use a size 10 bat-
tery for your hearing aid.
To obtain replacement batteries, please consult your
hearing care professional. It is important to take note of
the expiration date and the recommendations regard-
ing disposal of used batteries on the battery pack. The
battery life will depend on a number of factors, such as
the setting of your hearing aid, how many hours you
use it daily and the listening environments in which
you use it.
Inserting the battery
Before inserting a new battery in the
hearing aid, remember to remove
the adhesive tab on the battery.
Once the tab has been removed, the
battery will start functioning after a
few seconds. Do not use batteries on
which there is a sticky residue from
the tab or other unwanted sub-
stance.

8 9
1. Use the nail grip to open the battery drawer. Do not
press the battery drawer beyond the open position.
2. Place the battery in the drawer so that the small
plus (+) sign on the battery is visible when you hold
the hearing aid as shown.
3. You can use the provided battery magnet to steer
the battery into place.
If the battery drawer does not close easily, the battery
is incorrectly inserted.
Important
Be sure to place the battery in the curved battery draw-
er as illustrated and not in the open space inside the
hearing aid.
1. 2. 3.
Low battery indication
In the standard setting, the hearing aid will produce a
spoken message when the battery is nearly exhausted
(see page 6). If a setting with tone indication has been
chosen, four beep-tones will be produced. Once the
battery is totally exhausted, the hearing aid will be
completely silent. Exactly how long the hearing aid will
function after the low battery indication varies from
one case to another. We recommend that you always
have a spare battery with you.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, damaging the hearing
aid. When changing battery, it is a good idea to hold
the hearing aid over a table.

10 11
Turning the hearing aid on and off
The battery drawer also functions as the on/off switch.
1. Close the battery drawer to turn on the hearing aid.
If you have just turned off the hearing aid, wait at
least three seconds before turning it on again.
2. Open the battery drawer to turn off the hearing aid.
In the standard setting, a spoken message will indicate
that the hearing aid has been switched on (see page
6).
Please remember to switch the hearing aid off when it
is not in use. Remove the battery if the hearing aid will
not be used for several days.
1. 2.
Placing the hearing aid
1. Close the battery drawer completely.
2. Hold your hearing aid by the extraction cord with
your thumb and forefinger. Slowly guide the hear-
ing aid into your ear canal until you feel resistance.
3. Let go of the extraction cord and use the tip of your
forefinger to gently push the hearing aid into your
ear until it rests comfortably in your canal.
4. To help position the hearing aid properly you could
pull the outer ear backwards and upwards with the
opposite hand.
2.
1.
3. 4.

12 13
Removing the hearing aid
Gently pull the extraction cord with
your thumb and forefinger.
If it is difficult, you can try to move
the hearing aid carefully from side to
side while pulling the extraction
cord. It may also help to pull the out-
er ear backwards and upwards with
the opposite hand.
Possible start-up settings
The hearing aid can be set to start up in two different
ways:
• In the standard start-up setting, the hearing aid min-
imizes whistling while it is being placed in the ear.
• The alternative is a setting where the hearing aid
whistles slightly while you place it in the ear.
Together with your hearing care professional you can
choose the start-up setting that suits your needs best.
Automatic volume adjustment
The hearing aid volume is adjusted automatically in ac-
cordance with your sound environment.
Fine tuning volume
Ordinarily, you cannot fine tune the volume in your
hearing aid.
However, if you choose to have a remote control for
your hearing aid, the option of fine tuning the volume
becomes available. If your hearing aid has a remote
control, please refer to the user’s instructions for the re-
mote control.
Important
If the volume in your hearing aid is generally too loud
or too weak, or if the reproduced sounds are distorted,
or you would like any further information, consult your
hearing care professional.

14 15
Remote control
– an alternative way of operating the hearing aid.
A remote control is an accessory for
your hearing aid. It gives you a number
of additional options, such as adjusting
the volume or changing the listening
program.
For help to determine whether you
could benefit from a remote control,
please consult your hearing care profes-
sional.
Listening programs
Ordinarily, your hearing aid has one listening program
(Master).
However, if you have chosen to have a remote control
for your hearing aid, you can have up to four listening
programs intended for specific listening situations. At
the back of this booklet your hearing care professional
can list which of the following listening programs are
available in your hearing aid. If your needs change over
time, the combination of those listening programs can
be changed.
Master: Standard program
Acclimatization: Has the same features as the Master
program, but provides slightly less amplification.
Music: For listening to music.
TV: For listening to the TV.
Comfort: Attenuates background noise.
Audibility Extender: Makes high-frequency sounds
audible.

16 17
Zen: Makes fractal tones. The generated sounds are ad-
justed according to your hearing loss.
The Zen program may be used with amplification so
both the surrounding sounds and the fractal tones are
heard together. Or, it may be used alone (without am-
plification) in quiet when you are not required to hear
surrounding sounds.
If your hearing aid is provided with this program op-
tion, up to two listening programs with one Zen style
each can be programmed. Furthermore, a special Zen
program can be made available. This is called Zen+ and
can contain up to three Zen styles.
NOTE: The Zen listening program is only available in
mind440, mind330Z and mind220Z series models.
Zen+ is only available in the mind440 series.
Important
Use of the different Zen programs may interfere with
hearing surrounding sounds including speech. The pro-
grams should not be used when hearing such sounds is
important. Switch the hearing aid to a non-Zen pro-
gram in those situations.
Zen program
Your hearing aid may be provided with a unique op-
tional listening program called Zen. It makes musical
tones (and sometimes a rushing noise) in the back-
ground using the latest in Fractal technology. These
sounds are shaped according to your hearing loss so
you can listen to them at any time and at any place with
a simple push of the program button. The Zen program
may be used alone (without amplification) in quiet
when you are not required to hear surrounding sounds.
Or, it may be used with the Master program so both the
surrounding sounds and the generated sounds (fractal
tones and noise) are heard together.
Benefits
The Zen program provides a relaxing listening back-
ground for some people. When the Zen program is
used in a tinnitus management program, its wearer
may experience some relief from tinnitus.
Indications for use
The Zen program is intended to provide a relaxing
sound background (i.e., music/noise source) for adults
who desire to listen to such a background in quiet. It
may be used as a sound therapy tool in a tinnitus treat-
ment program that is prescribed by a hearing health-
care professional (audiologists, hearing aid specialists,
otolaryngologists) who is trained in tinnitus manage-
ment.

18 19
Directions for use
The Zen program can be activated with a simple push
of the program button on the hearing aid (or on the re-
mote control). Depending on how your Hearing Health-
care Professional has set up the program, you can ac-
cess the Zen program by a “short-press” of the program
button or a “long-press” of the program button.
• “Short-Press” option – the program button is pressed
for less than a second. At most two listening pro-
grams can be programmed for Zen.
• “Long-Press” option – the program button is pressed
and held for more than 1 second. Up to three Zen
styles are available. A “short-press” of the program
button in the long-press mode will allow you to cycle
through the available Zen styles. You can exit the
“long-press” mode by pressing and holding the pro-
gram button for more than a second.
Because of the unique ways in which Zen is pro-
grammed in your hearing aid, please follow the recom-
mendations of your hearing healthcare professionals
as to how to use the program, when to use the pro-
gram and/or how long to use the program.
Precautions
To ensure the safety and effectiveness of the Zen pro-
gram when used as a sound therapy tool for tinnitus,
the tinnitus management program must be designed
and conducted by Hearing Healthcare Professionals
who are trained in tinnitus management. A tinnitus
management program should include a complete au-
diological evaluation, tinnitus diagnosis, counseling,
use of proper amplification and/or sound therapy tools.
Prior to any tinnitus management program, it is advis-
able that you seek medical attention to exhaust any
medical or surgical treatment options.
Use your hearing aid and the Zen program according
to the directions and schedule recommended by your
hearing healthcare professionals.
Warnings
Use of the Zen program may interfere with hearing ev-
eryday sounds including speech. It should not be used
when hearing such sounds is important. Switch the
hearing aid to a non-Zen program in those situations.

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Risks
There are no known risks or side effects associated
with the use of the Zen program. However, consistent
with our recommendations on the use of conventional
hearing aids, stop using the hearing aids (and the Zen
program) and seek attention from your hearing health-
care professional if any of the following symptoms are
noted:
• Skin irritation
• Perceived decrease in loudness, tolerance of sounds,
speech not as clear, or worsening tinnitus
Switching between the listening programs
If you have access to several programs via a remote
control, a spoken message will indicate your program
choice each time you switch to another program (see
page 6).
If you have chosen the tone indication setting instead
of a spoken message, beep-tones tell you which pro-
gram you have chosen:
• Program 1: One brief beep
• Program 2: Two brief beeps
• Program 3: Three brief beeps
• Program 4: One long and one brief beep
• Zen+: Tone

22 23
Cleaning
The following clearing accessories are available for
cleaning the hearing aid. Ask your hearing care profes-
sional which accessories you need for your hearing aid.
1. Small brush
2. Soft cloth
3. Wax removing tool with a short and a long end
4. Long wax removing tool
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.
Widex
1.
4.
2.
3.
The hearing aid
The hearing aid is a completely-in-canal model.
It is very important for the hearing aid’s performance
that it is kept free from earwax and dirt.
1. Clean your hearing aid daily with the soft cloth to
keep it dry and clean of earwax and dirt. Never
clean the hearing aid with water or cleaning solu-
tions.
2. When the hearing aid is not in use, the battery
drawer should be left open, so as to ventilate the
hearing aid and allow it to dry.
We recommend that every time you take the hearing
aid out of your ear, you inspect the sound outlet, the
microphone opening in the battery drawer and the re-
lief vent opening to ensure that no wax or dirt has gath-
ered there.
1. 2.

24 25
Below is an example of how the sound outlet, vent and
microphone opening can be positioned in a hearing
aid provided with a vent. The positioning can be slight-
ly different on your hearing aid.
1. Sound outlet
2a. Relief vent (full length, outlet)
2b. Relief vent (full length, inlet)
3. Microphone opening
1.
2a.
2b.
3.
The sound outlet
It is important that the sound outlet is not blocked by
earwax. If it is blocked, do as follows:
Remove any visible earwax from
around the sound outlet with
the small brush or cloth.
If the sound outlet is still
blocked, you should change the
wax guard (see page 29).
Important
If you cannot clean the sound outlet completely, you
should contact your hearing care professional. Do not
insert anything into the sound outlet as this could dam-
age the hearing aid.

26 27
The vent
If earwax has accumulated in and/or around the vent
opening, do as follows:
Clean any earwax from the vent by passing the long
wax removing tool (no. 4) all the way through the
vent.
Important
It is important for the performance of the hearing aid
that the relief vent is never blocked. Make it a habit to
clean the relief vent every day! In rare cases so much
earwax can accumulate in the relief vent that the hear-
ing aid sound is affected. In that case you should see
your hearing care professional.
The microphone opening
If dirt or earwax has gathered around the microphone
opening on the hearing aid front, do as follows:
Open the battery drawer and remove the battery.
Turn the hearing aid so the open battery drawer is fac-
ing downwards.
Guide the short end of wax re-
moving tool no. 3 through the
microphone opening on the
battery drawer from the inside
as illustrated.
Important
If you suspect that earwax or dirt has migrated through
the microphone opening and into the actual micro-
phone inside the hearing aid, contact your hearing care
professional. Do not insert anything into the actual mi-
crophone.

28 29
Widex wax guard
The wax guard helps protect the hearing aid against
earwax. Always use Widex wax guards with your hear-
ing aid. Otherwise the warranty for your hearing aid
will be void.
A Widex wax guard system consists of the following
parts:
1. Holder
2. Removal hook
3. Wax guard
Wax guards come in a carrying
case. The wax guard is mounted
on one end of the holder.
Changing the wax guard
Insert the removal hook into the used wax guard
placed in the sound outlet. Pull the wax guard straight
out.
1. Vent opening
2. Sound outlet
3. Used wax guard

30 31
1. Turn the holder around so that the new wax guard
is in position to be inserted.
2. Insert the holder into the opening of the sound
outlet and gently press the wax guard into the
opening.
3. Then pull the holder straight out.
The new wax guard will automatically dismount from
the holder and remain in the sound outlet when the
holder is pulled out.
1. 2.
3.
4. After inserting the new wax guard, discard the
holder with the used wax guard attached to the
removal hook. Never reuse a wax guard.
The frequency with which wax guards should be
changed varies from one individual to another depend-
ing on, for example, the type and amount of earwax
produced.
If you have any questions regarding your wax guard,
please contact your hearing care professional.
4.
Important
If the wax guard fits loosely, discard it and insert anoth-
er. If the wax guard becomes dislodged from the hear-
ing aid while in the ear canal, please contact your phy-
sician. Do not try to remove the wax guard from your
ear canal yourself.

32 33
Caring for your hearing aid
With proper care, your hearing aid will give you consis-
tent reliable service. Here are some things you can do
to prolong the life of your hearing aid:
• Switch your hearing aid off when it is not in use.
Should you not use it for several days, take out the
battery.
• Treat the hearing aid as the valuable object it is: with
care. When the hearing aid is not in use, keep it in its
case in a cool, dry location where it cannot be
reached by children or pets.
• When not in use, do not expose the hearing aid to ex-
treme heat or high humidity. Use care to dry the hear-
ing aid thoroughly after heavy perspiration e.g. such
as that which may occur with intense activity level in
certain sports.
• In environments with high humidity, a drying kit may
be used daily to reduce the amount of moisture in-
side the hearing aid. See the instructions enclosed
with the drying kit.
• Do not wear your hearing aid in the shower or swim-
ming, or when using a hair dryer, perfume or other
sprays. Use care when applying topical lotions such
as suntanning oils, lotions or sunscreens.
• Never try to open or repair the hearing aid yourself.
• Do not wear your hearing aid during x-ray, MRI scans,
CT scans, short-wave diathermy, or similar radiation
treatments and never place your hearing aid in a mi-
crowave oven. These are some of the types of radia-
tion that can damage your hearing aid. Radiation
from, for example, room surveillance equipment,
burglar alarms and cellular telephones is weaker and
will not damage your hearing aid; however, you may
hear interference noise.
• Widex hearing aids are not certified for use in mines
or other areas with explosive gases.

34 35
Good advice
• You may notice increased accumulation of earwax
with hearing aid usage. Contact your physician/ENT
doctor if you suspect that a plug of earwax has accu-
mulated in your ear. Earwax may not only reduce
your own hearing but also the effect of the hearing
aid considerably. It is a good idea to ask your physi-
cian to clean your ears a couple of times a year.
• Please be sure to keep the hearing aid and its acces-
sories out of the reach of children, who might place
them in their mouths. Also keep batteries out of chil-
dren’s reach and discard used batteries carefully. Do
not change batteries in front of children and do not
let them see where you keep your supply.
• Batteries are very small and can easily be mistaken
for pills or the like. Never put a battery or hearing aid
in your mouth for any reason as you may risk swal-
lowing it. In case of ingestion, contact your physician
immediately and the 24 Hour National Button Bat-
tery Ingestion Hotline at [phone].
• The hearing aid will not restore normal hearing but
can help you make best possible use of your remain-
ing hearing ability. However, you should be aware
that it takes time to get used to a new hearing aid
and new sounds.
• The hearing aid is made of modern non-allergenic
materials. Still, in rare cases skin irritation can occur. If
you notice skin irritation in or around your ear or ear
canal, contact your hearing care professional.
• Please be aware that the use of any type of hearing
aid may involve a slightly increased risk of infection
in the ear canal. An infection can arise as a result of
inadequate ventilation of the ear. Therefore, we rec-
ommend that you remove the hearing aid from your
ear at night to allow the ear canal to be ventilated.
Make sure that you clean and inspect your hearing
aid as required. If an infection occurs, you should
seek medical attention and contact your hearing
care professional for advice on how to disinfect the
hearing aid. Do not under any circumstances use al-
cohol, chlorine or similar substances.

36 37
In case of malfunction
The following pages include some quick advice in case
you experience problems with your hearing aid. Please
follow the advice below before contacting your hear-
ing care professional.
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the battery
is placed correctly and the battery drawer is closed
correctly.
• The battery is dead or does not work. Insert a new bat-
tery in the battery drawer of the hearing aid.
• The sound outlet is blocked. Clean the area around the
sound outlet of the hearing aid with the provided
small brush (see page 25). If the sound outlet is still
blocked, you should change the wax guard. If you
cannot clean the sound outlet completely, you should
contact your hearing care professional. Do not insert
anything into the sound outlet as this could damage
the hearing aid.
• The microphone opening is blocked. Clean the micro-
phone opening as described on page 27. If you sus-
pect that earwax or dirt has migrated through the
microphone opening and into the actual micro-
phone inside the hearing aid, contact your hearing
care professional. Do not insert anything into the ac-
tual microphone.
If the hearing aid volume is not powerful enough, it
could be because:
• The sound outlet is blocked. Clean the area around the
sound outlet of the hearing aid with the provided
small brush (see page 25). If the sound outlet is still
blocked, you should change the wax guard. If you
cannot clean the sound outlet completely, you should
contact your hearing care professional. Do not insert
anything into the sound outlet as this could damage
the hearing aid
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
If the hearing aid whistles continuously, it could be
because:
• The hearing aid is not placed correctly in your ear canal.
Take the hearing aid out and reinsert it.
• Your ear is blocked by earwax. Contact your physician/
ENT doctor.
• The hearing aid fits loosely in your ear canal. Contact
your hearing care professional.

38 39
If the hearing aid is uncomfortable to wear, it could
be because:
• The hearing aid is not placed correctly in your ear canal.
Consult your hearing care professional on how to
place the hearing aid correctly in your ear canal.
• The hearing aid does not fit your ear properly. Contact
your hearing care professional.
• Your outer ear or ear canal is sore. It is important that
first-time users only wear the hearing aid for short
periods of time at the beginning. The skin in the ear
canal is very thin and may swell a bit because of the
pressure from the hearing aid. Take 2-3 weeks to
gradually get used to the hearing aid. If the soreness
continues, contact your hearing care professional.
Your hearing aid
(To be filled out by the hearing care professional)
Date: _____________________________
Battery size: _______________________
Vent:
 Vent:
 None
Listening programs Chosen program position
Master
Acclimatization
Music
TV
Comfort
Audibility Extender
Zen