Widex REAL Series User manual

User’s instructions
The REAL™ Series
RE-9
Behind-the-ear

2 3
The hearing aid, ear-set and accessories shown in these
instructions may not look the same as the ones you
have. We furthermore reserve the right to make any
changes considered necessary.
Hearing aids, their accessories and batter-
ies should not be disposed of with normal
household waste. Please consult your na-
tional Widex distributor for advice on how
to dispose of these items.

4 5
Contents
Thank you... ...........................................6
Ear-set solutions.......................................7
The hearing aid........................................8
Right/left identification ............................... 9
The battery..........................................10
Inserting the battery .............................11
Low battery indication . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Turning the hearing aid on and off . . . . . . . . . . . . . . . . . . . 13
Possible start-up settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Automatic volume adjustment . . . . . . . . . . . . . . . . . . . . . . . 14
Fine tuning volume..................................15
Listening programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switching between the listening programs . . . . . . . 19
Using a telephone ...................................20
Hearing aid with an earmould . . . . . . . . . . . . . . . . . . . . . . . . . 21
Placing the hearing aid and earmould . . . . . . . . . . . . . . . 22
Removing the hearing aid and earmould . . . . . . . . . . . . . 23
Cleaning ............................................24
The hearing aid ..................................25
The earmould....................................26
Changing the tubing.................................27
In case of malfunction ...............................28
Hearing aid with an instant ear-tip . . . . . . . . . . . . . . . . . . . . 30
Right/left identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Placing the hearing aid and ear-tip . . . . . . . . . . . . . . . . . . . 32
Removing the hearing aid and ear-tip . . . . . . . . . . . . . . . . 33
Cleaning ............................................34
The hearing aid ..................................35
The ear-set.......................................36
Changing the ear-set ................................38
Assembling a new ear-set . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Tubing and ear-tip size...............................40
Trimming the anchor ................................41
In case of malfunction ...............................44
Hearing aid with a custom ear-tip . . . . . . . . . . . . . . . . . . . . . 46
Right/left identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Placing the hearing aid and custom ear-tip . . . . . . . . . . . 48
Removing the hearing aid and custom ear-tip . . . . . . . . 49
Cleaning ............................................50
The hearing aid ..................................51
The ear-set.......................................52
Changing the tubing.................................54
Assembling a new ear-set . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Tubing size ..........................................56
Trimming the anchor ................................57
In case of malfunction ...............................58
Caring for your hearing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Good advice..........................................62
Accessories...........................................64
Audio input .........................................64
FM systems..........................................66
Your hearing aid ......................................67

6 7
General
Thank you...
...for choosing a Widex hearing aid.
Your hearing aid is a sophisticated instrument that can
be adjusted to your requirements in consultation with
your hearing care professional.
All illustrations in this booklet
show a right-ear hearing aid.
Unless otherwise stated, the
same principles apply to the left
ear.
We hope you will be pleased with your new Widex
hearing aid.
Ear-set solutions
Several ear-set solutions are available for your hearing
aid. Below, your hearing care professional can tick off
the solution chosen for you.
❑ Earmould ❑ Instant
ear-tip
❑ Custom
ear-tip
Important
Unless otherwise indicated, the information provid-
ed in this booklet applies to all three ear-set types. In
addition to the general instructions, please be sure
to read the sections that apply to your specific ear-
set solution.

8 9
General
The hearing aid
The illustration below shows the hearing aid without
the ear-set.
1. Microphone openings, where the sound enters the
hearing aid
2. Volume control for fine tuning of loudness is
available on some models
3. Program button
4. On/off switch
5. Battery drawer with nail grip for easy opening
1
2
3
4
5
Right/left identification
If you wear hearing aids on both ears, the hearing aids
can be provided with coloured marks (red mark = right
and blue mark = left).
The arrow shows the position of
the identification mark.

10 11
General
The battery
We recommend Zinc Air batteries. Use a size 13 bat-
tery for your hearing aid.
To obtain replacement batteries, please consult your
hearing care professional. It is important to take note of
the expiry date and the recommendations regarding dis-
posal of used batteries on the battery pack. The battery
life will depend on a number of factors, such as the set-
ting of your hearing aid, how many hours you use it daily
and the listening environments in which you use it.
Inserting the battery
Before inserting a new battery in the
hearing aid, remember to remove
the adhesive tab. Once the tab has
been removed, the battery will start
functioning after a few seconds. Do not use batteries
on which there is a sticky residue from the tab or other
unwanted substance.
1. Use the nail grip to swing open the battery drawer.
2. Place the battery so that the plus (+) sign of the
battery faces upwards.
3. You can use the provided battery magnet to steer
the battery into place.
If the battery drawer does not close easily, the battery
is incorrectly inserted.
1. 2. 3.

12 13
General
Low battery indication
If you hear four rapid beep-tones while wearing your
hearing aid, it is an indication that the battery is nearly
exhausted. Once the battery is totally exhausted, the
hearing aid will be completely silent. Exactly how long
the hearing aid will function after the low battery indi-
cation varies from one case to another. We recommend
that you always have a spare battery with you.
If you wish to have the beep-tone function disabled,
please consult your hearing care professional.
Never leave an exhausted battery in the hearing aid.
Exhausted batteries may leak, damaging the hearing
aid. When changing battery, it is a good idea to hold
the hearing aid over a table.
The hearing aid may be provided with a special battery
drawer, helping to secure the battery in the drawer.
This type of drawer can be a good choice if the hearing
aid is worn by a child.
Turning the hearing aid on and off
The battery drawer is placed at the bottom of the hear-
ing aid. The battery drawer also functions as the on/off
switch.
1. Push the switch upwards to turn the hearing aid on.
If you have just turned off the hearing aid, wait at
least three seconds before turning it on again.
2. Push the switch downwards to turn the hearing aid
off.
3. The word “OFF” is clearly visible on the switch when
the hearing aid is turned off.
The hearing aid can be set to produce a beep-tone
when turned on.
Please remember to switch the hearing aid off when it
is not in use. Remove the battery if the hearing aid will
not be used for several days.
1. 2. 3.

14 15
General
Possible start-up settings
The hearing aid can be set to start up in two different
ways:
• In the standard start-up setting, the hearing aid
minimises whistling while it is being placed on the
ear.
• The alternative is a setting where the hearing aid
whistles slightly while you place it on the ear.
Together with your hearing care professional you can
choose the start-up setting that suits your needs best.
Automatic volume adjustment
The hearing aid volume is adjusted automatically in ac-
cordance with your sound environment.
Important
If the volume in your hearing aid is generally too
loud or too weak, or the reproduced sounds are dis-
torted, or you would like any further information,
consult your hearing care professional.
Fine tuning volume
Your hearing aid may be provided
with a volume control, shaped like
a small lever.
Push the lever upwards to gradually
raise the automatically set volume.
Push the lever downwards to grad-
ually lower the volume.
Each time you operate the volume control, you will
hear a beep-tone – unless you have chosen to have the
tone indication deactivated. When you raise the vol-
ume, you will hear a higher beep-tone for each step the
volume is raised. When you lower the volume, you will
hear a deeper beep-tone for each step the volume is
lowered. When the maximum or minimum adjustment
level is reached, a steady tone will sound.

16 17
General
To turn off the sound completely:
• Keep pressing the volume control lever downwards
after the steady tone has sounded.
To turn the sound on again:
• Press the lever upwards or
• Change listening program or
• Turn the hearing aid off, wait 3 seconds and turn it
on again.
Any adjustment of the volume setting will be cancelled
when your hearing aid is turned off.
If you wish to have the volume control disabled, please
consult your hearing care professional.
Listening programs
Your hearing aid may be provided with up to three lis-
tening programs intended for specific listening situa-
tions.
At the back of this booklet your hearing care profes-
sional can list the listening programs that are available
in your hearing aid. If your needs change over time, the
combination of listening programs can be changed.
You can choose from the following programs:
Master: Standard program
Acclimatisation: Has the same features as the Master
program, but provides slightly less amplification.
Music: For listening to music.
TV: For listening to the TV.

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General
T: In this program you listen via the telecoil (T) and not
via the hearing aid microphone (M). The telecoil is used
where a loop system is installed. If you activate the tel-
ecoil program, you listen to a specific sound source and
shut out surrounding sounds.
M + T: In this program you listen via the hearing aid mi-
crophone (M) and the telecoil (T).
Switching between the listening
programs
You can switch between the pro-
grams by using the program button
on the back of the hearing aid. Each
time you use the program button,
a click is produced unless this func-
tion has been disabled. Beep-tones
indicate which program you have
chosen:
• Program 1: One brief beep
• Program 2: Two brief beeps
• Program 3: Three brief beeps
If you wish to have the program button disabled, please
consult your hearing care professional.

20 21
Hearing aid with an earmould
Using a telephone
When using a telephone, we rec-
ommend that you hold the tel-
ephone against your head at an an-
gle above your ear, and not directly
against the ear. If the sound is not
optimal, try to move the telephone
loudspeaker to a slightly different
position. If the telephone is provided with a telecoil
and you have the telecoil program in your hearing aid,
you can choose this program to obtain the best possi-
ble sound. You may also have to move the telephone a
little upwards or downwards to find the best position.
Hearing aid with an earmould
The ear-set consists of the following parts:
1. Earhook
2. Tubing
3. Earmould
3a. Sound bore
3b. Vent
2
1
3
3a
3b

22 23
Hearing aid with an earmould
Placing the hearing aid and earmould
1. Insert the earmould in the ear canal while holding
the lower part of the tubing.
2. It may help to pull the outer ear backwards and
upwards with the opposite hand.
3. Place the hearing aid behind the ear, so that the
earhook rests comfortably on the ear, close to your
head.
1. 2.
3.
Removing the hearing aid and earmould
1. Remove the hearing aid from its position behind
the ear.
2. Carefully pull the earmould out of the ear canal,
while holding the lower part of the tubing.
If it is difficult, you can try to move the earmould care-
fully from side to side while pulling it out. It may also
help to pull the outer ear backwards and upwards with
the opposite hand.
1. 2.

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Hearing aid with an earmould
Cleaning
The following cleaning accessories are available for the
hearing aid and ear-set.
1. Soft cloth
2. Wax removing tool
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.
12
The hearing aid
Clean the hearing aid with
the soft cloth after use.
Never use water or cleaning
solutions to clean the hear-
ing aid.
When the hearing aid is not in use,
the battery drawer should be left
open, so as to ventilate the hearing
aid and allow it to dry.

26 27
Hearing aid with an earmould
The earmould
Make sure that your earmould is clean and free of ear-
wax and moisture. Never use alcohol or other cleaning
solutions to clean the earmould.
Cleaning the earmould:
1. Disconnect the earmould from the tubing.
2. Clean the vent with the wax removing tool.
3. Clean the sound bore with the wax removing tool.
1. 2.
3.
4. At least once a week disconnect the earmould from
the tubing and rinse the earmould thoroughly in
lukewarm water. Allow it to dry overnight.
5. If there is still moisture in the earmould, use a
blower or similar to blow it dry before attaching the
earmould to the tubing.
Changing the tubing
If your ear-set tubing becomes slack, stiff, yellow or
cracked, replace the tubing.
For further supplies of tubing or if the earmould no
longer fits your ear, contact your hearing care profes-
sional.
4. 5.

28 29
Hearing aid with an earmould
In case of malfunction
If the hearing aid is dead, it could be because:
• The hearing aid is not turned on. Make sure the bat-
tery drawer is pushed all the way upwards and that
the word “OFF” is not visible on the switch.
• The battery is dead or does not work. Insert a new
battery in the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 26.
If the hearing aid volume is not powerful enough, it
could be because:
• The battery is nearly exhausted. Insert a new battery
in the hearing aid.
• The sound bore of the earmould is blocked. Clean the
blocked sound bore as described on page 26.
• Your ear is blocked by earwax. Contact your physi-
cian/ENT doctor.
• Your hearing may have changed. Contact your hear-
ing care professional.
If the hearing aid whistles continuously, it could be
because:
• Your ear is blocked by earwax. Contact your physi-
cian/ENT doctor.
• The tubing is broken. Replace the tubing.
• The tubing is yellow and stiff. Replace the tubing.
• The tubing often comes off the earmould or hearing
aid hook. Replace the tubing.
• The hook is cracked. Contact your hearing care pro-
fessional.
• The earmould is not correctly placed in your ear canal.
Take the earmould out and reinsert it.
• The earmould fits loosely in your ear canal. Contact
your hearing care professional.
If the hearing aid functions intermittently, it could
be because:
• The on/off switch is dirty. Push the switch back and
forth a couple of times (also see page 13).

30 31
Hearing aid with an instant ear-tip
Hearing aid with an instant ear-tip
The ear-set consists of the following parts:
1. Tubing with
1a. hook
1b. trimmed anchor
2. Instant ear-tip
1a
1
1b
2
Right/left identification
The ear-set tubing is available in
different lengths for the right and
left ear, respectively. The individ-
ual size is printed on the tubing.
Red print indicates that it is for the
right ear and blue print that it is for
the left ear.

32 33
Hearing aid with an instant ear-tip
Placing the hearing aid and ear-tip
1. Place the hearing aid behind the ear, so that the
hook and tubing rest comfortably on the ear, close
to your head.
2. Insert the ear-tip in the ear canal while holding the
lower part of the tubing.
Make sure that the anchor is positioned correctly, se-
curing the position of the ear-set.
Check at regular intervals that the hearing aid and ear-
set are positioned correctly.
1. 2.
Removing the hearing aid and ear-tip
1. Remove the hearing aid from its position behind
the ear.
2. Carefully pull the ear-tip out of the ear canal, while
holding the lower part of the tubing.
1. 2.

34 35
Hearing aid with an instant ear-tip
Cleaning
The following cleaning accessories are available for the
hearing aid and ear-set.
1. Soft cloth
2. Cleaning thread
Contact your hearing care professional if you need ad-
ditional supplies of cleaning accessories.
1
2
The hearing aid
Clean the hearing aid with
the soft cloth after use.
Never use water or cleaning
solutions to clean the hear-
ing aid.
When the hearing aid is not in use,
the battery drawer should be left
open, so as to ventilate the hearing
aid and allow it to dry.

36 37
Hearing aid with an instant ear-tip
The ear-set
Make sure that the ear-set is clean and free of earwax,
moisture or the like. Otherwise the ear-tip may come
off.
Wipe the ear-set with the soft cloth at regular intervals.
Never use alcohol or other cleaning solutions to clean
the ear-set.
Cleaning a blocked tubing:
1. Lift the ear-set off the hearing aid in a slanting,
backward movement, as shown.
2. Pull the ear-tip off the tubing.
3. Pass the cleaning thread through the tubing.
Pull the thread out at the other end.
2. 3.
1.
If necessary, the ear-tip can be
rinsed:
Pull the ear-tip off the tubing.
Rinse the ear-tip thoroughly
in lukewarm water. Allow it to
dry overnight.

38 39
Hearing aid with an instant ear-tip
Changing the ear-set
The ear-set should be changed on a regular basis.
The life of the ear-set is individual and depends on a
number of factors, such as how much the hearing aid is
used and the type of earwax.
If one of the ear-set elements becomes slack, stiff, yel-
low or cracked, replace the ear-set.
For further supplies of ear-sets or if the ear-tip size no
longer fits your ear, contact your hearing care profes-
sional.
Assembling a new ear-set
Push the ear-tip onto the tubing. Make sure the ear-tip
is firmly secured.
Click the ear-set onto the
top of the hearing aid as il-
lustrated.