
12
Troubleshooting guide
Type of fault Cause Remedy
SIGMA is not supplying water
to the appliance(s) a) Rainwater storage tank is empty, isolating
valve to mains water pipe is closed The dry
run protection function of Zeta 02 is active
b) The pump is sucking in air through the
suction line
c) Automatic switch Zeta 02 is not starting
the pump
d) The pump is blocked
e) The power supply is interrupted
a) Open the isolating valve, bleed the SIGMA
unit and the entire rainwater circuit, start
the pump by pressing the RESET button on
the automatic switch (Zeta 02)
b) Check that the suction line and the floating
fine suction filter (SAFF) are correctly posi-
tioned and leak-tight; correct if necessary;
bleed the system
c) Press the RESET button! Call customer
service
d) Call customer service
e) Check the electrical connection, contact
customer service if necessary
The automatic switch Zeta 02 is switching the
pump on and off continuously a) Leak in the system, valves at appliances
are not fully closed
b) Automatic switch is soiled internally/ is
defective
a) Check the valves at appliances and the
rainwater supply circuit for leaks
b) Call customer service
Frequent switching of the pump causes
pump damage – disconnect SIGMA from
the power supply
Pump is running continuously a) Water loss of more than 0.7 l/min from
the system
b) Electronic circuitry (PCB) of the Zeta 02
is defective / Zeta 02 switch is defective
a) Check the valves at appliances and the
rainwater supply circuit for leaks
b) Replace the PCB or the Zeta 02 switch
(customer service)
Pump is not producing enough pressure a) The floating fine suction filter / filter casing
of the SAFF is dirty
b) The pump is sucking in air
through the floating fine suction
filter (SAFF)
c) The pump is defective
a) Clean the floating fine suction filter (SAFF)
with a water jet or a fine brush
b) Check the position of the floating fine
suction filter in the storage tank and
correct if necessary
c) Call customer service
The residual current device has tripped a) Water or moisture on electrical
components
b) SA 06 is not operating
c) The pump or pump cable is defective
d) The float switch or float switch cable is
defective
a) Check the electric cable at the Zeta 02, the
cable between the pump and the Zeta 02
and the cable with plug to the float switch,
call customer service if necessary
b) Check the power supply and, if necessary,
the PCB / Zeta 02, customer service!
c) Call customer service
d) Call customer service
Continual top-up with mains water even when
the water level in the rainwater storage tank
is sufficient
a) Movement of the float switch in the storage
tank is hindered, i.e. it cannot float
b) The solenoid valve at the mains water
outlet is not closing
a) Inspect the float switch, remove the
blockage (customer service)
b) Perform a function test on the solenoid
valve, replace if necessary, call customer
service
Switchover from rainwater operation to
mains water operation is not working and
the automatic switch is indicating a fault
a) The float valve in the mains water top-up
tank is blocked or is not opening
b) The float switch in the storage tank is
blocked
c) The float switch is not transmitting any
signals to the solenoid valve
a) Perform a function test on the float valve,
clean it if necessary, call customer service
b) Perform a function test on the float switch
(customer service)
c) Check the float switch, replace if
necessary (customer service)
Mains water is continuously running out
through the emergency overflow of the mains
top-up tank (audible!)
The float valve in the mains top-up tank
is not closing
Check the valve; call customer service
Inadequate top-up with mains water,
the dry run protection function is active
The float valve for mains water top-up is
blocked or the dirt filter at the valve inlet is
clogged
Clean the float valve or the dirt filter, replace if
necessary, customer service
The pressure gauge (pressure indicator) is
showing a raised pressure
An external heat source (e.g. radiator) is cau-
sing a pressure rise in the SIGMA rainwater
supply circuit
a) Remove the heat source (if possible)
b) Contact customer service of your
installation company (it might be necessary
to install a pressure relief valve)
SIGMA units with level indicator:
The indicated fill level does not match the
actual fill level in the storage tank
See also section headed „SIGMA with level
indicator“
a) Basic setting error
b) Measuring lead is defective / not leak-tight
c) Level indicator is defective
a) Refer to operating instructions under
heading „SIGMA with level indicator“,
„Device setting instructions“
b) Contact customer service of your installati-
on company if necessary
c) Contact customer service of your installati-
on company
TW = Trinkwasser