Wyse Winterm 3200LE Service manual

Winterm™3000 Series Windows®-based Terminal
Administrators Guide

Winterm 3000 Series
Windows®-based Terminal
Administrators Guide
883628-02 Rev. A
May 2000
Wyse Technology Inc.
3471 North First Street
San Jose, CA 95134-1803

iii
Copyright Notice
© 2000 Wyse Technology Inc. All rights reserved.
This manual and the software and firmware described in it are copyrighted. You
may not reproduce, transmit, transcribe, store in a retrieval system, or translate into
any language or computer language, in any form or by any means, electronic,
mechanical, magnetic, optical, chemical, manual or otherwise, any part of this
publication without express written permission.
Trademarks
WYSE is a registered trademark and Winterm is a trademark of Wyse Technology
Inc.
ICA 3 is a registered trademark and MetaFrame is a trademark of Citrix Systems
Inc.
Microsoft, Windows, Windows CE, Windows NT, and Windows Terminal Server are
registered trademarks of Microsoft Corporation.
All other products are trademarks and/or registered trademarks of their respective
companies.
The Energy Star emblem does not represent endorsement of any product or
service.
Specifications subject to change without notice.
Patents
The Wyse product(s) described herein is(are) covered by U.S. Patent No.
5,918,039 and other patents pending.
Restricted Rights Legend
Use, duplication, or disclosure by the Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013.

iv
Ordering Information
For availability, pricing, and ordering information in the United States and Canada,
call 1-800-GET-WYSE (1-800-438-9973). In all other countries, contact your sales
representative.
Wyse Technology Inc.
3471 North First Street
San Jose, CA 95134-1803 U.S.A.

v
EULA for Microsoft® Windows®CE Operating System for
Windows-based Terminal Devices
IMPORTANT—READ CAREFULLY
This End User License Agreement (EULA) is a legal agreement between you
(either an individual or a single entity) and the manufacturer
(MANUFACTURER) of the special purpose computing device (SYSTEM) you
acquired which includes certain Microsoft software product(s) installed on
the SYSTEM and/or included in the SYSTEM package (SOFTWARE). The
SOFTWARE includes computer software, the associated media, any printed
materials, and any online or electronic documentation. By installing, copying
or otherwise using the SOFTWARE, you agree to be bound by the terms of
this EULA. If you do not agree to the terms of this EULA, MANUFACTURER
and Microsoft Licensing, Inc. (MS) are unwilling to license the SOFTWARE to
you. In such event, you may not use or copy the SOFTWARE, and you should
promptly contact MANUFACTURER for instructions on return of the unused
product(s) for a refund.
Software License
The SOFTWARE is protected by copyright laws and international copyright
treaties, as well as other intellectual property laws and treaties. The SOFTWARE is
licensed, not sold.
1. Grant of License
SOFTWARE includes software already installed on the SYSTEM (SYSTEM
SOFTWARE) and, if included in the SYSTEM package, software contained on the
CD-ROM disk and/or floppy disk(s) labeled “Desktop Software for Microsoft
Windows CE”(DESKTOP SOFTWARE). This EULA grants you the following rights
to the SOFTWARE:
•SYSTEM SOFTWARE
You may use the SYSTEM SOFTWARE only as installed in the SYSTEM.
•DESKTOP SOFTWARE
DESKTOP SOFTWARE might not be included with your SYSTEM. If DESKTOP
SOFTWARE is included with your SYSTEM, you may install and use the
component(s) of the DESKTOP SOFTWARE in accordance with the terms of
the end user license agreement provided with such component(s). In the
absence of a separate end user license agreement for particular component(s)
of the DESKTOP SOFTWARE, you may install and use only one (1) copy of
such component(s) on a single computer with which you use the SYSTEM.

vi
•Use of Windows CE Operating System for Windows-based Terminal
Devices with Microsoft Windows NT Server, Terminal Server Edition
If the SOFTWARE is Windows CE operating system for Windows-based
Terminal devices, the following special provisions apply. In order to use the
SYSTEM in connection with Windows NT Server, Terminal Server Edition, you
must possess (1) a Client Access License for Windows NT Server, Terminal
Server Edition and (2) an end user license for Windows NT Workstation or an
end user license agreement for Windows NT Workstation for Windows-based
Terminal Devices (please refer to the end user license agreement for Windows
NT Server, Terminal Server Edition for additional information).
MANUFACTURER may have included a Certificate of Authenticity for Windows
NT Workstation for Windows-based Terminal Devices with the SYSTEM. In that
case, this EULA constitutes an end user license for the version of Windows NT
Workstation for Windows-based Terminal Devices indicated on such Certificate
of Authenticity.
•Back-up Copy
If MANUFACTURER has not included a back-up copy of the SYSTEM
SOFTWARE with the SYSTEM, you may make a single back-up copy of the
SYSTEM SOFTWARE. You may use the back-up copy solely for archival
purposes.
2. Description of Other Rights and Limitations
•Speech/Handwriting Recognition
If the SYSTEM SOFTWARE includes speech and/or handwriting recognition
component(s), you should understand that speech and handwriting recognition
are inherently statistical processes; that recognition errors are inherent in the
processes; that it is your responsibility to provide for handling such errors and to
monitor the recognition processes and correct any errors. Neither
MANUFACTURER nor its suppliers shall be liable for any damages arising out
of errors in the speech and handwriting recognition processes.
•Limitations on Reverse Engineering, Decompilation and Disassembly
You may not reverse engineer, decompile, or disassemble the SYSTEM
SOFTWARE, except and only to the extent that such activity is expressly
permitted by applicable law notwithstanding this limitation.
•Single SYSTEM
The SYSTEM SOFTWARE is licensed with the SYSTEM as a single integrated
product. The SYSTEM SOFTWARE installed in Read Only Memory (ROM) of
the SYSTEM may only be used as part of the SYSTEM.

vii
•Single EULA
The package for the SYSTEM SOFTWARE may contain multiple versions of
this EULA, such as multiple translations and/or multiple media versions (e.g., in
the user documentation and in the software). Even if you receive multiple
versions of the EULA, you are licensed to use only one (1) copy of the SYSTEM
SOFTWARE.
•Rental
You may not rent or lease the SOFTWARE.
•Software Transfer
You may permanently transfer all of your rights under this EULA only as part of
a sale or transfer of the SYSTEM, provided you retain no copies, you transfer all
of the SOFTWARE (including all component parts, the media, any upgrades or
backup copies, this EULA and, if applicable, the Certificate(s) of Authenticity),
and the recipient agrees to the terms of this EULA. If the SOFTWARE is an
upgrade, any transfer must include all prior versions of the SOFTWARE.
•Termination
Without prejudice to any other rights, MANUFACTURER or MS may terminate
this EULA if you fail to comply with the terms and conditions of this EULA. In
such event, you must destroy all copies of the SOFTWARE and all of its
component parts.
3. Upgrades
If the SYSTEM SOFTWARE and this EULA are provided separate from the
SYSTEM by MANUFACTURER and the SYSTEM SOFTWARE is on a ROM chip,
CD ROM disk(s) or floppy disk(s), and labeled “For ROM Upgrade Purposes Only”
(“ROM Upgrade”), you may install one copy of the ROM Upgrade onto the
SYSTEM as a replacement copy for the SYSTEM SOFTWARE originally installed
on the SYSTEM and use it in accordance with Section 1 of this EULA.
4. Copyright
All title and copyrights in and to the SOFTWARE (including but not limited to any
images, photographs, animations, video, audio, music, text and “applets,”
incorporated into the SOFTWARE), the accompanying printed materials, and any
copies of the SOFTWARE, are owned by MS or its suppliers (including Microsoft
Corporation). You may not copy the printed materials accompanying the
SOFTWARE. All rights not specifically granted under this EULA are reserved by
MS and its suppliers (including Microsoft Corporation).

viii
5. Product Support
Product support for the SOFTWARE is not provided by MS, its parent corporation,
Microsoft Corporation, or their affiliates or subsidiaries. For product support, please
refer to MANUFACTURER’s support number provided in the documentation for the
SYSTEM. Should you have any questions concerning this EULA, or if you desire to
contact MANUFACTURER for any other reason, please refer to the address
provided in the documentation for the SYSTEM.
6. Export Restrictions
You agree that you will not export or re-export the SOFTWARE to any country,
person, or entity subject to U.S. export restrictions. You specifically agree not to
export or re-export the SOFTWARE: (i) to any country to which the U.S. has
embargoed or restricted the export of goods or services, which as of March 1998
include, but are not necessarily limited to Cuba, Iran, Iraq, Libya, North Korea,
Sudan and Syria, or to any national of any such country, wherever located, who
intends to transmit or transport the products back to such country; (ii) to any person
or entity who you know or have reason to know will utilize the SOFTWARE or
portion thereof in the design, development or production of nuclear, chemical or
biological weapons; or (iii) to any person or entity who has been prohibited from
participating in U.S. export transactions by any federal agency of the U.S.
government.
If the SOFTWARE is labeled “North America Only Version”above, on the Product
Identification Card, or on the SOFTWARE packaging or other written materials,
then the following applies: The SOFTWARE is intended for distribution only in the
United States, its territories and possessions (including Puerto Rico, Guam, and
U.S. Virgin Islands) and Canada. Export of the SOFTWARE from the United States
is regulated under “EI controls”of the Export Administration Regulations (EAR, 15
CFR 730-744) of the U.S. Commerce Department, Bureau of Export Administration
(BXA). A license is required to export the SOFTWARE outside the United States or
Canada. You agree that you will not directly or indirectly, export or re-export the
SOFTWARE (or portions thereof) to any country, other than Canada, or to any
person or entity subject to U.S. export restrictions without first obtaining a
Commerce Department export license. You warrant and represent that neither the
BXA nor any other U.S. federal agency has suspended, revoked or denied your
export privileges.
7. Note on Java Support
The SYSTEM SOFTWARE may contain support for programs written in Java. Java
technology is not fault tolerant and is not designed, manufactured, or intended for
use or resale as on-line control equipment in hazardous environments requiring
fail-safe performance, such as in the operation of nuclear facilities, aircraft
navigation or communication systems, air traffic control, direct life support
machines, or weapons systems, in which the failure of Java technology could lead
directly to death, personal injury, or severe physical or environmental damage.

ix
8. Limited Warranty
•Limited Warranty
MANUFACTURER warrants that the SOFTWARE will perform substantially in
accordance with the accompanying written materials for a period of ninety (90)
days from the date of receipt. Any implied warranties on the SOFTWARE are
limited to ninety (90) days. Some states/jurisdictions do not allow limitations on
duration of an implied warranty, so the above limitation may not apply to you.
•Customer Remedies
MANUFACTURER’S and its suppliers’entire liability and your exclusive remedy
shall be, at MANUFACTURER’S option, either (a) return of the price paid, or (b)
repair or replacement of the SOFTWARE that does not meet the above Limited
Warranty and which is returned to MANUFACTURER with a copy of your
receipt. This Limited Warranty is void if failure of the SOFTWARE has resulted
from accident, abuse, or misapplication. Any replacement SOFTWARE will be
warranted for the remainder of the original warranty period or thirty (30) days,
whichever is longer.
•No Other Warranties
EXCEPT AS EXPRESSLY PROVIDED IN THE LIMITED WARRANTY
SECTION ABOVE, THE SOFTWARE IS PROVIDED TO THE END USER “AS
IS”WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF NON-
INFRINGEMENT, MERCHANTABILITY, AND/OR FITNESS FOR A
PARTICULAR PURPOSE. THE ENTIRE RISK OF THE QUALITY AND
PERFORMANCE OF THE SOFTWARE IS WITH YOU.
•No Liability for Consequential Damages
MANUFACTURER OR MANUFACTURER’S SUPPLIERS, INCLUDING MS
AND ITS SUPPLIERS, SHALL NOT BE HELD TO ANY LIABILITY FOR ANY
DAMAGES SUFFERED OR INCURRED BY THE END USER (INCLUDING,
BUT NOT LIMITED TO, GENERAL, SPECIAL, CONSEQUENTIAL OR
INCIDENTAL DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS
PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION AND THE LIKE), ARISING FROM OR IN CONNECTION
WITH THE DELIVERY, USE OR PERFORMANCE OF THE SOFTWARE.
If you acquired this EULA in the United States, this EULA is governed by the laws
of the State of Washington.
If you acquired this EULA in Canada, this EULA is governed by the laws of the
Province of Ontario, Canada. Each of the parties hereto irrevocably attorns to the
jurisdiction of the courts of the Province of Ontario and further agrees to commence
any litigation which may arise hereunder in the courts located in the Judicial District
of York, Province of Ontario.

x
If this EULA was acquired outside the United States, then local law may apply.
Should you have any questions concerning this EULA, please contact the
MANUFACTURER of your SYSTEM.
U.S. GOVERNMENT RESTRICTED RIGHTS
The SOFTWARE and documentation are provided with RESTRICTED RIGHTS.
Use, duplication, or disclosure by the Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the
Commercial Computer Software—Restricted Rights at 48 CFR 52.227- 19, as
applicable. MANUFACTURER is Microsoft Corporation/One Microsoft Way/
Redmond, WA 98052-6399.

xi
FCC Statement
This equipment has been tested and found to comply with the limits for either Class
A or Class B digital devices (refer to “Terminal Requirements Compliance”),
pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and the receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Caution
Changes or modifications not covered in this manual
must be approved in writing by the manufacturer’s
Regulatory Engineering department. Changes or
modifications made without written approval may void
the user’s authority to operate the equipment.
Terminal Requirements Compliance
FCC Compliance
Models 3200LE, 3320SE, 3350SE, 3360SE, and 3720SE terminals meet Class B
requirements.
IEC/EN Compliance
Models 3320SE, 3350SE, 3360SE, and 3720SE terminals meet Class B
requirements.
Model 3200LE terminal meets Class B requirements.

xii
Canadian DOC Notices
Refer to the previous section, “Terminal Requirements Compliance,”to find out
what model terminal each of the statements below refers to.
Class A
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the
Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
Réglement sur le brouillage radioélectrique édictépar le Ministère des
Communications du Canada.
Class B
This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the
Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe B prescrites dans le
Réglement sur le brouillage radioélectrique édictépar le Ministère des
Communications du Canada.
IEC/EN Notice
This product conforms to the requirements of IEC950 and EN60950.
This product conforms to requirements of EN55022 for Class A equipment or
EN55022 for Class B equipment (refer to “Terminal Requirements Compliance”).
Cable Notice
The use of shielded I/O cables is required when connecting this equipment to any
and all optional peripheral or host devices. Failure to do so may cause interference
and violate FCC and international regulations for electromagnetic interference.

xiii
Control No. 075B
License Agreement
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND
CONDITIONS BEFORE USING THIS SOFTWARE (TOGETHER WITH ANY
SUPPLIED DOCUMENTATION, HEREAFTER "SOFTWARE"), WHICH IS OWNED
BY WYSE TECHNOLOGY INC.OR ITS LICENSORS. USING THIS SOFTWARE
INDICATES YOUR ACCEPTANCE OF THE FOLLOWING TERMS AND
CONDITIONS. WYSE LICENSORS ARE INTENDED THIRD PARTY
BENEFICIARIES UNDER THIS AGREEMENT.
Grant
You may use the Software in or in conjunction with Your Wyse manufactured
hardware (Terminal). You have the right to use this Software by loading it onto a
computer containing the capability of transferring the Software (in whole or in part)
to the Wyse manufactured hardware. You may use the Software in this fashion as
many times as necessary, so long as such use is always in conjunction with the
Wyse Terminal . You may transfer ownership of the Terminal and equipment,
including the right to use the Software to another party so long as that party agrees
to accept these terms and conditions.
YOU MAY NOT USE, COPY, MODIFY, TRANSLATE OR TRANSFER THE
SOFTWARE, OR MODIFICATION THEREOF, IN WHOLE OR IN PART, EXCEPT
AS EXPRESSLY PROVIDED FOR IN THIS LICENSE. YOU MAY NOT
DECOMPILE, REVERSE ENGINEER OR OTHERWISE DECODE OR ALTER
THE SOFTWARE.
Disclaimer of Warranty
This Software is provided, "AS IS", and is delivered with no warranties, either
express or implied.
WYSE MAKES AND YOU RECEIVE NO WARRANTIES ON THE FIRMWARE,
EXPRESS, IMPLIED, OR STATUTORY, OR IN ANY OTHER PROVISION OF
THIS AGREEMENT OR COMMUNICATION WITH YOU, AND WYSE DISCLAIMS
ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT
AND FITNESS FOR ANY PARTICULAR PURPOSE. WYSE DOES NOT
WARRANT THAT THE FUNCTIONS CONTAINED IN THE PRODUCT WILL
MEET YOUR REQUIREMENTS OR THAT THE OPERATION WILL BE
UNINTERRUPTED OR ERROR FREE.

xiv
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Limit of Liability
UNDER NO CIRCUMSTANCES SHALL WYSE BE LIABLE FOR LOSS OF DATA,
COST OF COVER, OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES,
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THESE
LIMITATIONS SHALL APPLY EVEN IF WYSE OR ITS RESELLER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND
NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY
LIMITED REMEDY PROVIDED HEREIN.
YOU AGREE THAT THESE ARE THE ONLY APPLICABLE TERMS OF
AGREEMENT BETWEEN US COVERING SOFTWARE AND THAT THEY
SUPERSEDE ANY OTHER COMMUNICATIONS (ORAL OR WRITTEN)
BETWEEN US RELATING TO THE SOFTWARE.
Export Restrictions
You agree You will not export or transmit the Software to any country to which
export is restricted by applicable US law or regulation without the written approval
of the appropriate US Government organization.
U.S. Government Restricted Rights
The Software is provided with RESTRICTED RIGHTS. Use, duplication or
disclosure by the Government is subject to restrictions as set forth in subparagraph
(c)(1)(ii) of the Rights in Technological Data and computer software clause at
DFARS 252.227-7013 or in subparagraphs (c)(1) and (2) of the Commercial
Computer Software-Restricted Rights at 8 C.F.R. 52-227-19 as applicable.
Contractor/Licensor is WYSE Technology Inc.

Contents
About the Administrators Guide
Guide Overview xxvii
Guide Conventions xxviii
TextFormatxxviii
User Interface Menu Control xxix
Terminal Installation
1 Model 3200LE Terminal Installation
Locating the Terminal 3
Connecting the Terminal 3
Turning On the Terminal 5
2 Model 3320SE Terminal Installation
Locating the Terminal 7
Connecting the Terminal 7
Mounting the Terminal 10
Freestanding Desktop Mounting 10
Wall Mounting 11
Optional Cable Retaining Clip and Shroud Installation 13
Turning On the Terminal 16

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3 Model 3350SE Terminal Installation
Locating the Terminal 17
Connecting the Terminal 17
Mounting the Terminal 20
Freestanding Desktop Mounting 21
Permanent Desktop Mounting 21
Wall Mounting 21
Shroud Attachment 23
Turning On the Terminal 24
4 Model 3360SE Terminal Installation
Locating the Terminal 25
Connecting the Terminal 25
Mounting the Terminal 28
Freestanding Desktop Mounting 28
Wall Mounting 29
Optional Cable Retaining Clip and Shroud Installation 31
Turning On the Terminal 34
5 Model 3720SE Terminal Installation
Locating the Terminal 35
Connecting the Terminal 35
Turning On the Terminal 37
Display Adjustments 38
Advanced User Interface
6 Initial Terminal Setup
Using the Setup Wizard 45
7 Changing Terminal Properties
Using the Terminal Properties Dialog Box 61
Resetting to Factory Defaults 62
Terminal Settings Change Dialog Box 63
8 Network Configuration
Using the Network Properties Sheet 65
9 Additional Terminal Applications
Using the Apps Properties Sheet for SE Model Terminals 69
Using the Apps Properties Sheet for Model 3200LE Terminals 73

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10 ICA Client Settings
Using the Global ICA Client Settings Dialog Box 76
Setting the Default Hotkeys 76
Setting Terminal Preferences 78
Setting the Server Location 80
Setting Up a SOCKS Firewall 82
Connection Configuration
11 Creating New Connections
Using the New Connection Dialog Box 87
Choosing a Connection Protocol 88
Using the Startup Function 88
12 ICA Connections
Using the ICA Connections Wizard 91
Network Connections 92
Dial-In Connection 98
13 Dial-Up Connections
Using the Dial-Up Configuration Wizard 101
14 Dial-Up Dialing Properties and Configuration
Using the Dialing Properties Dialog Box 105
Using the Device Properties Dialog Box 108
Port Settings 109
Call Options 110
15 Dial-Up TCP/IP Settings and Security
Using the TCP/IP Settings Dialog Box 111
Using the Security Settings Dialog Box 113
16 Dial-Up Scripts
Using the Dial-Up Scripts Dialog Boxes 115
17 RDP Connections
Using the WTS Connection Wizard 119
18 Terminal Emulation Connections
Using the TE Client Connection Wizard 125

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19 TCP/IP Telnet Configuration
Using the TCP/IP Telnet Configuration Dialog Box 133
Using the Modem Settings Dialog Box 137
Using the Configuration of Serial Cable on Com1 Dialog Box 138
20 Editing ICA Connections
Using the Edit Connection Details Dialog Box 141
Using the Server Properties Sheet 142
Using the Applications Properties Sheet 144
Using the Logon Properties Sheet 145
Using the Window Properties Sheet 146
Using the Options Properties Sheet 147
Using the Title Properties Sheet 148
Using the Firewall Settings Properties Sheet 149
21 Editing RDP, Dial-Up, and Terminal Emulation Connections
Dial-Up and Terminal Emulation Connections 151
RDP Connections 151
Using the Edit Connection Dialog Box 152
Using the Net Connections Properties Sheet 153
Using the Application Properties Sheet 154
External Devices
22 Devices Properties
Devices Properties Sheet for SE Model Terminals 160
Devices Properties Sheet for LE Model Terminals 162
23 Managing Network Adapters
Using the Adapters Configuration Dialog Box 166
IP Address Properties Sheet 167
Name Server Properties Sheet 168
24 PC Card Adapters for Modems
ISDN Settings 172