Xblue Networks 45P Instruction Manual

Installation & Maintenance Manual

Record of Revision
Release Date Version Supersedes Description
May 2006 Initial Initial Release
January 2008 Issue 1 Initial Added features from new software levels, updated the voice
mail screens and corrected some typos. PAL
September 2011 Issue 2.0 V1 Issue 1 & 2 Integrated Version 2.0 features. Updated voicemail integra-
tion and screen shots, corrected typos. PAL

iii
TOC
1 Introduction.......................................................................................... 1
Notices.............................................................................................................................................1
FCC Information.......................................................................................................................................... 2
About This Manual..........................................................................................................................3
Related Documents:..................................................................................................................................... 3
Notes:...........................................................................................................................................................4
2 System Configuration........................................................................... 5
System Hardware ............................................................................................................................6
KSU.............................................................................................................................................................. 6
System Peripheral Connections................................................................................................................... 7
Configuration Options.................................................................................................................................8
Main System KSU ........................................................................................................................................ 9
Expansion Module 3 x 8............................................................................................................................... 10
Option Module.............................................................................................................................................11
Small Business Voice Processing System.....................................................................................................12
3 System Specifications ......................................................................... 13
Specifications..................................................................................................................................13
Power Requirements.................................................................................................................................... 13
Dimensions................................................................................................................................................... 13
Mounting......................................................................................................................................................13
Notes:........................................................................................................................................................... 16
4 Installation ......................................................................................... 17
Installation.......................................................................................................................................17
Basic Tools and Supplies ............................................................................................................................. 17
Product safety and safety guidelines............................................................................................................ 17
Installation Planning ................................................................................................................................... 18
Module Installation...................................................................................................................................... 19
3 x 8 Expansion Module............................................................................................................................... 19
Option Module.............................................................................................................................................19
Voice Processing System.............................................................................................................................. 21
Wiring and Connectors................................................................................................................................23
Connecting Extensions................................................................................................................................. 25
Station Message Detail Recording (SMDR) ................................................................................................26
Initialization Procedure............................................................................................................................... 27

iv
TOC
Notes: ...........................................................................................................................................................28
5 Telephone Operation ..........................................................................29
Introduction .....................................................................................................................................29
Navigation Keys ...........................................................................................................................................30
Feature Codes ..............................................................................................................................................31
Feature Code Operation...................................................................................................................34
Accessing Specific CO Lines........................................................................................................................34
Account Code ...............................................................................................................................................34
Answering Machine Emulation....................................................................................................................34
Attendant ......................................................................................................................................................35
Attendant Administration (Admin.)..............................................................................................................36
Authority Code (Traveling Class of Service)................................................................................................40
Automatic Hold ............................................................................................................................................41
Automatic Record.........................................................................................................................................42
Automatic Selection (CO/Intercom).............................................................................................................43
Auxiliary Lamp LED Status Bar...................................................................................................................43
Background Music (BGM) ...........................................................................................................................44
Barge-In (Intrusion) .....................................................................................................................................44
Busy Lamp Field (BLF) / Direct Station Select (DSS) .................................................................................45
Busy Ring Allow/Deny..................................................................................................................................45
Call Attendant (Operator)............................................................................................................................46
Call Back – Extension..................................................................................................................................46
Call Duration Timer (Incoming/Outgoing)..................................................................................................47
Call Forward Extension...............................................................................................................................48
Call Park / Call Park Answer ......................................................................................................................49
Call Pickup Group........................................................................................................................................50
Caller ID (Standard on all CO Lines)..........................................................................................................51
Caller Identification - Call Log....................................................................................................................51
Call Waiting..................................................................................................................................................52
Camp On – CO Line.....................................................................................................................................52
Conference....................................................................................................................................................53
Data Rate......................................................................................................................................................54
Day and Night Modes...................................................................................................................................54
Default Flexible Buttons...............................................................................................................................55
Default Settings ............................................................................................................................................55
Directed Call Pickup....................................................................................................................................56
Distinctive Ring............................................................................................................................................56
Do Not Disturb.............................................................................................................................................57
Do Not Disturb - Override ...........................................................................................................................57
Enhanced Lettering Scheme.........................................................................................................................58
Extension Feature Status Check...................................................................................................................59

v
TOC
Extension Groups......................................................................................................................................... 60
Extension Password / Phone Lock............................................................................................................... 61
Extension Pick Up Groups........................................................................................................................... 61
Extension Programming Copy..................................................................................................................... 62
Extension Reminder.....................................................................................................................................62
Extension Swapping..................................................................................................................................... 63
Extension User Name...................................................................................................................................64
External Music Source................................................................................................................................. 64
External Paging........................................................................................................................................... 65
FAX Detection with Automatic Transfer......................................................................................................65
Feature Key Allow ....................................................................................................................................... 66
Flash Recognition – Analog Port SLT......................................................................................................... 68
Flash – CO Line........................................................................................................................................... 69
Flash - PBX Line.......................................................................................................................................... 69
Flexible Feature Button Programming........................................................................................................70
Forced Intercom Tone Ring.......................................................................................................................... 71
Group Call Pickup....................................................................................................................................... 72
Headset Jack................................................................................................................................................ 72
Hold, System (Common) & I – Hold Indication ..........................................................................................72
“Hold” Remind Time...................................................................................................................................73
Holding Call Answer – Select...................................................................................................................... 73
Hot Key Enable / Disable ........................................................................................................................... 74
Hour Mode Selection 12/24......................................................................................................................... 75
Hunt Groups................................................................................................................................................. 75
Intercom Calling - Non Blocking - Intercom Button....................................................................................76
Intercom Call Back ...................................................................................................................................... 77
Intrusion - Extension.................................................................................................................................... 78
Intrusion Tone ............................................................................................................................................. 78
Last Number Redial..................................................................................................................................... 79
Least Cost Routing.......................................................................................................................................80
Loud Bell......................................................................................................................................................80
Messaging – Premises.................................................................................................................................. 81
Message Waiting.......................................................................................................................................... 82
Modem (“Extension 55”)............................................................................................................................. 82
Monitor - Extension ..................................................................................................................................... 83
Music-on-Hold............................................................................................................................................. 84
Mute.............................................................................................................................................................84
Mutual Mailbox Button................................................................................................................................ 85
Off Hook Voice Announce............................................................................................................................ 85
On Hook Dialing (Hot Key Pad) .................................................................................................................86
One Touch Transfer...................................................................................................................................... 87
Page.............................................................................................................................................................87
Page (Allow / Deny)..................................................................................................................................... 87
Page (Meet Me) ...........................................................................................................................................88

vi
TOC
Pause / Pause Insertion................................................................................................................................88
Phone Lock / Unlock....................................................................................................................................89
Privacy .........................................................................................................................................................90
Private To .....................................................................................................................................................90
Pulse to Tone (DTMF) Conversion ..............................................................................................................91
Recall............................................................................................................................................................92
Reminder Tones............................................................................................................................................92
Ringing Level / Muted Ringing.....................................................................................................................93
Ringing Line Priority ...................................................................................................................................93
Relay Control ...............................................................................................................................................94
Save Dialed Number (SDN) .........................................................................................................................94
Single Line Telephone - Flash......................................................................................................................95
Single Line Telephone - CO Line Flash .......................................................................................................96
Speakerphone...............................................................................................................................................97
Security Control ...........................................................................................................................................97
Speed Dial (ABBR) – Extension /System......................................................................................................98
Status Message .............................................................................................................................................99
System Reminder ..........................................................................................................................................100
Text Messages...............................................................................................................................................101
Touch Tone On/Off .......................................................................................................................................102
Transfer ........................................................................................................................................................102
Transfer Beep ...............................................................................................................................................103
Voice Announce / Hands-free Reply ............................................................................................................104
Voice Call Recorder (One Touch Record)....................................................................................................105
Voice Processing Digital (Integration).........................................................................................................106
Volume Control.............................................................................................................................................107
Warning Tone / CO Line Call Limiter..........................................................................................................108
6.0 Database Programming.................................................................109
Database Administration.................................................................................................................109
Programming Mode .....................................................................................................................................111
6.1 Extension Programming................................................................ 113
Day Class .....................................................................................................................................................114
Night Class...................................................................................................................................................114
Monitor COS ................................................................................................................................................114
Line Assignment ...........................................................................................................................................115
Receive Assignment......................................................................................................................................115
Ring Assignment...........................................................................................................................................116
Extension Group...........................................................................................................................................116

vii
TOC
Warning Tone............................................................................................................................................... 116
Outgoing Drop............................................................................................................................................. 117
Incoming Drop............................................................................................................................................. 117
Location ....................................................................................................................................................... 118
Extension Position ....................................................................................................................................... 118
Feature Key Allow ....................................................................................................................................... 118
System Abbr (Speed Bin) Check................................................................................................................... 119
ICM Mode.................................................................................................................................................... 119
Record Allow................................................................................................................................................ 119
CFW Auxi Lamp........................................................................................................................................... 120
Default Settings............................................................................................................................................120
Do Not Disturb (DND) Function Allow....................................................................................................... 120
BEEP 2 Allow ..............................................................................................................................................121
Pre-CFW...................................................................................................................................................... 121
Pre-CFW Timer............................................................................................................................................121
ECF Allow.................................................................................................................................................... 122
IVR Prompt .................................................................................................................................................. 122
Forced LCR.................................................................................................................................................. 123
Notes:........................................................................................................................................................... 124
6.2 CO Line........................................................................................ 125
Day Class..................................................................................................................................................... 125
Night Class................................................................................................................................................... 126
Hunt Group Answer.....................................................................................................................................126
Dialing [Type].............................................................................................................................................. 126
Line Type......................................................................................................................................................127
Loud Bell......................................................................................................................................................127
Line Group (CO Line Groups)..................................................................................................................... 128
Private To..................................................................................................................................................... 128
Distinct Tone (Distinctive Ring)................................................................................................................... 128
Fax XFR To..................................................................................................................................................129
Gain (RX).....................................................................................................................................................129
Gain (TX).....................................................................................................................................................130
DTMF Disable............................................................................................................................................. 130
CID Mode .................................................................................................................................................... 130
Pre-CFW...................................................................................................................................................... 130
Ring Abandon .............................................................................................................................................. 131
Privacy Rls................................................................................................................................................... 131
VM Greeting ID ........................................................................................................................................... 132
Notes:........................................................................................................................................................... 133

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TOC
6.3 Call Handling................................................................................135
Intrusion .......................................................................................................................................................135
Intrusion Tone...............................................................................................................................................135
Exclusive Hold Time.....................................................................................................................................136
PBX Flash ....................................................................................................................................................136
CO Flash ......................................................................................................................................................136
Remind Time.................................................................................................................................................137
Pause Time ...................................................................................................................................................137
PBX Code.....................................................................................................................................................137
PBX Auto Pause ...........................................................................................................................................138
Tone Time .....................................................................................................................................................138
Voice Mail Dialing Ratio (Feature No Longer Used)..................................................................................138
Warning Time ...............................................................................................................................................139
Recall Time...................................................................................................................................................140
Alternate Ring Time......................................................................................................................................140
Tone Sender..................................................................................................................................................141
Single Line Telephone –Hook-Switch Flash.................................................................................................141
Operator Code..............................................................................................................................................142
SMDR Time ..................................................................................................................................................142
SMDR Output...............................................................................................................................................142
Hunt Method.................................................................................................................................................143
BB Call Pause ..............................................................................................................................................143
VM MON TIME............................................................................................................................................144
Voice Mail Reserve Port...............................................................................................................................144
DTMF Tone ..................................................................................................................................................144
Wait CID_T (CID Feature) ..........................................................................................................................145
International Prefix (CID Feature)..............................................................................................................145
Country Code (CID Feature) .......................................................................................................................145
Long Distance Prefix (CID Feature)............................................................................................................146
Local Area Code(s) (CID Feature) ..............................................................................................................146
SYS External Call Forward..........................................................................................................................147
Talk Abandon Timer .....................................................................................................................................148
LCR Time......................................................................................................................................................148
6.4 Resource ........................................................................................149
Ring Scheme.................................................................................................................................................149
Letter Type....................................................................................................................................................149
Attendant ......................................................................................................................................................150
Alternate.......................................................................................................................................................151
Modem Number............................................................................................................................................151
System Reminder ..........................................................................................................................................151

ix
TOC
Time Switching............................................................................................................................................. 152
DB Password ...............................................................................................................................................153
User Password............................................................................................................................................. 153
User Name ................................................................................................................................................... 154
Preprogrammed Message ............................................................................................................................ 155
System ABBR No.......................................................................................................................................... 157
Line Copy..................................................................................................................................................... 158
Extension Copy ............................................................................................................................................159
System Time.................................................................................................................................................. 161
RMT X_RATE............................................................................................................................................... 161
SMDR X_RATE............................................................................................................................................162
Hour Mode................................................................................................................................................... 162
Dial Tone Detection ..................................................................................................................................... 162
Dial Tone Wait..............................................................................................................................................163
Music Source................................................................................................................................................ 163
KSU Revision............................................................................................................................................... 163
Feature Key Copy ........................................................................................................................................164
UART Type................................................................................................................................................... 164
CID Repeater Modulation ...........................................................................................................................165
Volume Limit................................................................................................................................................165
Service Mode................................................................................................................................................166
Option Port Function—SLT/Door Phone....................................................................................................166
Option Sensor Function............................................................................................................................... 168
Security Alarm Action..................................................................................................................................169
Option Relay Function................................................................................................................................. 170
Incoming Filter ............................................................................................................................................171
6.5 Restriction ..................................................................................... 173
Call Restriction................................................................................................................................173
Line Call Discrimination ............................................................................................................................. 173
Password Dial Table (Traveling COS) ........................................................................................................175
Least Cost Routing.......................................................................................................................................177
6.6 Control........................................................................................... 181
Control.............................................................................................................................................181
Data Auto Answer........................................................................................................................................ 181
Extension Hunt Group ................................................................................................................................. 182
Voice Mail.................................................................................................................................................... 184
Control Contact (Dry Contact).................................................................................................................... 185
Location to Directory................................................................................................................................... 186

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TOC
Directory to Location...................................................................................................................................188
System Warm Start........................................................................................................................................189
System Cold Start .........................................................................................................................................189
Notes: ...........................................................................................................................................................190
A Appendix A.......................................................................................191
Extension 55....................................................................................................................................191
Remote Programming Connect ....................................................................................................................191
Remote Programming Disconnect................................................................................................................193
Troubleshooting Screens ..............................................................................................................................193
7 Voice Processing System...................................................................195
Automated Attendant....................................................................................................................................196
Shutdown Procedure ....................................................................................................................................197
voice processing Call Flow..........................................................................................................................198
Administrative Programming.......................................................................................................................199
Voice Processing Programming Menu.........................................................................................................199
Main Menu Programming Flow...................................................................................................................200
1General Settings...........................................................................................................................201
1= Admin Password....................................................................................................................................202
2= Record Greetings.................................................................................................................................202
1= Select 1to record the English Greeting.............................................................................................202
3= Holiday Schedule.................................................................................................................................205
4= System Interface Code.........................................................................................................................205
The System interface codes are parameters that are used by the system to operate. Changing these parameters
may change the way the voicemail will operate...........................................................................................205
6= Operator Operations...........................................................................................................................206
7= Extension Programming......................................................................................................................207
8= Department Programming ..................................................................................................................207
9= Mailbox Settings..................................................................................................................................210
2Advanced Settings ......................................................................................................................212
1= Language.............................................................................................................................................213
2= Out Calling..........................................................................................................................................213
3= Call Record Reminder Tone.................................................................................................................214
4= Storage Length....................................................................................................................................214
5= Incorrect Input....................................................................................................................................214
6= LAN Port.............................................................................................................................................214
7= Broadcast Groups..............................................................................................................................214

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TOC
Programming Using TCP/IP ...........................................................................................................215
TCP/IP Login...............................................................................................................................................221
Main Programming Menu............................................................................................................................ 222
Extension...................................................................................................................................................... 225
DSP.............................................................................................................................................................. 226
Department .................................................................................................................................................. 227
Version ......................................................................................................................................................... 228
Email Delivery Setup ................................................................................................................................... 229
Voice Processing Programming Flow..........................................................................................................233
User’s Flow Chart........................................................................................................................................ 234

xii
TOC
NOTES:

1
1Introduction
Notices
The Contents of this manual are subject to change without notice and do not constitute a
commitment on the part of the Manufacturer or reseller. Every effort has been made to
ensure the accuracy of this document, however, due to ongoing product improvements and
revisions neither the manufacturer nor the reseller can guarantee the accuracy of printed
material after the date of publication nor can it accept the responsibility for errors or omis-
sions. This document will be updated and revise as needed.
Reproduction, publication, or duplication of this manual, or any part thereof, in any man-
ner, mechanically, electronically, or photographically, is strictly prohibited.
© Copyright All rights reserved.
Warning: This service information is designed for experienced repair technicians only and
is not designed for use by the general public. It does not contain warnings or cautions to
advise non-technical individuals of potential dangers in attempting to service a product.
Products powered by electricity should be serviced or repaired only by experienced profes-
sional technicians. Any attempt to service or repair the product or products dealt with in
this service information by anyone else could result in serious injury or death.
The information contained in this document is subject to change without notice and should
not be construed as a commitment by the manufacturer or the reseller. reserves the right,
without notice, to make changes to equipment design as advances in engineering and
manufacturing methods warrant. The software and hardware described in this document
may be used or copied only in accordance with the terms of the license pertaining to said
software or hardware. Reproduction, publication, or duplication of this manual, or any part
thereof, in any manner, mechanically, electronically, or photographically, is prohibited with-
out permission from manufacturer.

Introduction
2
1
FCC Information
This equipment generates, uses, and can radiate radio frequency energy, and if not
installed and used properly, that is, in strict accordance with the instruction manual, may
cause interference to radio and television reception. This equipment has been tested and
found to comply with the limits for a Class A computing device in Subject J of Part 15 of
FCC Rules, which are designed to provide reasonable protection against such interference.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause interference by one or more of the following measures:
1. Reorient the receiving antenna,
2. Relocate the key service unit and key telephones with respect to the receiver,
3. Move the equipment from the receiver,
4. Plug the key service unit into a different outlet so that the equipment and receiver
are on different branch circuits.
FCCInformation
Provide the Telephone Company with the following FCC information:
TABLE 1.1 FCCInformation
ITEM Specification
Type of Service The system is designed for use with standard telephone lines.
Direct connection to party lines or coin-operated phones is pro-
hibited.
FCC Registration Number D6XMF00B924
Ringer Equivalence 0.0B
Network Address Signaling Code E
Service Order Code 9.0F
Facility Interface Code 02LS2
Required Network Interface Code RJ11C

3
Introduction
Related Documents:
1
AboutThisManual
This manual provides installation instructions for the System. The following table summa-
rizes the sections in this manual:
RelatedDocuments:
TABLE 1.2 Chapters
Chapter Title Purpose
1NoticesandFCC
2 System Overview Provides an overview of the system with the model
numbers, components, and various configuration
3 Specifications Provides systems specification.
4 Installation Describes physical installations requirements, mod-
ule installation, and wiring for the system.
5 Initialization Describes the process for initializing the software for
database programming.
6 Database Administration Describes the process of programming the system
software and customizing the database to meet cus-
tomer requirements.
7 Voice Processing System Installation and Programming the Voice Processing
System.
Appendix A Remote Programming
Modem Create a remote programming terminal by “joining” two system together.
Appendix B Menu Bypass Codes Listing of all the programming codes, sorted by cate-
gory.
TABLE 1.3 Documentation
Part Number Document
45PCD Compact Disk of all Documents
45PDPAUG Digital Port Quick Reference Card
45PDPUG Digital Port User Guide (Full)
45PAPUG Analog Port User Guide
45PQSG Quick Start System Guide
45PIM Installation Manual

Introduction
4
1
Notes:
Notes:

5
2SystemConfiguration
This Hybrid Telephone System has a modular single shelf flat-pack design, which comes
configured with 3 Central Office lines by 8 Digital Extensions and 2 analog extensions and
can expand to a 9 Central Office lines by 24 Digital Extensions and 4 analog extension
ports. In addition, The system comes equipped to receive Caller ID from the telephone
company, if it is supplied, and any analog telephone with Caller ID capability will also
receive Caller ID.
Additional components include an Option module which provides 2 analog ports, BGM,
Relays (four), Security Sensors (four), External Paging Port, Loud Bell Contact and one
RS232c for SMDR/PC Programming Software. An integrated Door Phone and an Optional 8
Port Flash Voice Processing System (VPS) are available.
The following is a list of available models and their corresponding model numbers:
TABLE 2.1 Part Numbers and Descriptions
Part Number Model Description
45PKSU 3 x 8 Base KSU 3 x 8 Base Cabinet
45P308 3 x 8 Expansion module 3 x 8 Expansion module
45POPT Option module Provides 2 additional Analog ports, BGM, 4 Secure
Area Alert Relays and 4 door sensor Relays, SMDR,
Page Port and Loud Bell Contact.
45PEKT Digital Display Telephone 3-Line LCD Digital Speakerphone with Handsfree
Communications
45PDRP Door Phone Integrated Door Phone with Handsfree Response
45PFV6 Voice Mail 8 Port, 6 Hour, Integrated Flash Voice Mail with Auto
Attendant

System Configuration
6
KSU 2
SystemHardware
KSU
An external AC/DC power supply provides power for this stylish compact cabinet and the
Motherboard which is equipped to operate 3 Central Office Lines, 8 Digital Extensions, and
2 Analog ports. The additional 3 x 8 module and option module as well as the voice mail
system connects to the Motherboard via special “Mate Lock” connectors and flat ribbon
cables. Once powered up, the system will automatically identify each additional module
that is installed.
Figure 1. Illustrates how the additional modules are installed.
FIGURE 1. Installing Additional Modules
3 x 8 Digital Expansion
Module
Voice Mail System
Option Module
Motherboard

7
System Configuration
System Peripheral Connections
2
SystemPeripheralConnections
The system is equipped with many of the necessary peripheral connections required to
operate other resources in conjunction with the system.
Ethernet Connection
Voice Mail
Serial Port
SMDR/PC
MOH/BGM Power External
Power
Page (out)
Switch
Input RAM Clear
Initialization
Heartbeat LED
Input
Programming Port

System Configuration
8
Configuration Options 2
ConfigurationOptions
At default, the system comes equipped with 3 Central Office Lines with Caller ID, 8 Digital
Extensions and 2 Analog Extensions which can also receive Caller ID. Due to its modular
design, the system can be equipped with affordable modules to increase the system size to
a maximum of 9 Central Office Lines, 24 Digital Extensions and 4 Analog Extensions. In
addition, an 8 port integrated Voice Mail System can also be added.
The following table describes the building block structure of the system:
TABLE 2.2 System Configuration
• Description
3 x 8 6 x 16 9 x 24
3 x 8 KSU 1 1 1
3 x 8 Expansion
Module N/A 1 2
Power Fail Port 1 2 3
Analog Ports
Standard (2) 22 SLT Ports on the Motherboard
2 SLT Ports on the Option Module
Total of 4 SLT Ports per System
Analog Port
Expansion (2) 2
Option Module 1 1 - Option Module Per System
Door Phone 2 2 Door Phones total (Option Module)
Replaces 2 SLT Ports
Integrated Voice
Mail 1 1 8-Port Voice Mail Per System