Xblue Networks X16 plus Instruction Manual

Page 1 of 54 Rev. 1.1.4
X16plus & X16plus-HYBRID
Administration Manual

Page 2 of 54 Rev. 1.1.4
This product meets the applicable Innovation, Science and Economic Development Canada
technical specifications.
Le présent produit est conforme aux spécifications techniques applicables d'Innovation,
Sciences et Développement économique Canada.
The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed
to be connected to a telephone interface. The termination of an interface may consist of any
combination of devices subject only to the requirement that the sum of the RENs of all the
devices not exceed five.
L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs
qui peuvent être raccordés à une interface téléphonique. La terminaison d'une interface
peut consister en une combinaison quelconque de dispositifs, à la seule condition que la
somme des IES de tous les dispositifs n'excède pas cinq.
Warning:
1. Power cord must be connected to a 3-prong electrical outlet with ground.
2. Use only 26 AWG or larger (e.g., 24 AWG) UL listed or CSA Certified
Telecommunication Line Cord and Twisted-Pair Cabling for all telephone
connections.
3. The external music source signal power must be less than 1 Vrms (0 dBv).

Page 3 of 54 Rev. 1.1.4
Revision andAmendment Records
Revision #
Description
Date
1.0.0
1. Release the first revision
Oct. 25, 2021
1.0.1
1. RemoveATA
2. Add Auto Attendant function at 3.1
3. Change to be X16plus
Nov. 8, 2021
1.0.2
1. Add XD10/PSTN & IP Phone/Trunk Diagnostic
2. Add Mail Server Configuration
3. Add Voice Mail
4. XD10 copy add source number show in image 5.1.1
Dec. 2, 2021
1.0.3
1. Auto Provision 3.2
2. Add IP Trunk 3.15
3. Voice Mail Personal Greeting 3.17
4. Call Forward 4.2
Jan. 14 2022
1.0.4
1. Add Waring Message for Power Cord usage.
2. FXO number 741~746 and IP trunk number 751 ~758
Mar. 04, 2022
1.0.5
1. Add Waring Message for external music source signal level.
Mar. 17, 2022
1.0.6
1. Add Waring Message for cable.
Mar. 28, 2022
1.0.7
1. Modified 3.1 Auto Attendant note
2. Auto Provision 3.2 add auto number distribution.
3. 4.2 Call forward add forward number.
4. 5.4.5 answer position add destination.
5. 5.4.10 UCD setting change to Ring Group setting
Apr. 8, 2022
1.1.0
1. Add Customer Information Statement and more warning
message.
Apr. 15, 2022
1.1.1
1. Add Wall Mount Installation.
Apr. 20, 2022
1.1.2
1. Add 3.12 Dial Out Number Plan
2. Add factory default when updating software
Apr. 22, 2022
1.1.3
1. Content review and major edits
June 17, 2022
1.1.4
1. General updates
Aug 3, 2022

X16plus Administration Manual
Page 4 of 54
Table Of Contents
1. Introduction...................................................................................................................................................... 5
1.1 Interfaces................................................................................................................................................. 5
2. Getting to Know the X16plus ........................................................................................................................... 6
3. X16plus System Features................................................................................................................................ 7
3.1 Auto Attendant ........................................................................................................................................ 7
3.2 Auto Provision....................................................................................................................................... 12
3.3 Area Code.............................................................................................................................................. 14
3.4 Basic Call .............................................................................................................................................. 16
3.5 Call Abandon......................................................................................................................................... 16
3.6 Call Pickup –Group.............................................................................................................................. 16
3.7 Toll Restriction...................................................................................................................................... 16
3.8 Caller ID Detection................................................................................................................................ 17
3.9 Class Of Service (COS)......................................................................................................................... 17
3.10 16-Way Conference room .................................................................................................................... 17
3.11 Daylight Saving Time .......................................................................................................................... 18
3.12 Dial Out Number Plan.......................................................................................................................... 18
3.13 Default Set............................................................................................................................................ 19
3.14 Emergency Call.................................................................................................................................... 19
3.15 XD10/PSTN & IPPhone/Trunk Diagnostic.......................................................................................... 21
3.16 IP Trunk................................................................................................................................................ 22
3.17 Mail Server........................................................................................................................................... 25
3.18 Voice Mail............................................................................................................................................ 26
4. X16plus Extension Features.......................................................................................................................... 29
4.1 10 Programmable Keys......................................................................................................................... 29
4.2 Call Forward.......................................................................................................................................... 30
4.3 Caller ID List......................................................................................................................................... 33
4.4 Call Pickup –Individual........................................................................................................................ 34
4.5 Do Not Disturb (DND).......................................................................................................................... 34
4.6 Hold Reminder...................................................................................................................................... 34
4.7 Mute ...................................................................................................................................................... 34
4.8 Paging (All/Group) / Paging Answer..................................................................................................... 34
4.9 PagingAccept/Deny.............................................................................................................................. 34
4.10 Transfer / Recall................................................................................................................................... 34
5. Quick Installation........................................................................................................................................... 36
5.1 Connecting the X16plus Web .................................................................................................................. 36
5.2 WAN Configuration............................................................................................................................... 37
5.3 LAN Configuration ............................................................................................................................... 39
5.4 The Wizard of Quick Installation .......................................................................................................... 39
5.4.1. System Time Setting............................................................................................................ 40
5.4.2. Time Switching ................................................................................................................... 41
5.4.3. Number Plan Setting ........................................................................................................... 42
5.4.4. Attendant Setting................................................................................................................. 44
5.4.5. Answer Position .................................................................................................................. 45
5.4.6. XD10/IP Phone & CO Access Numbers ............................................................................. 46
5.4.7. IP Phone Setting.................................................................................................................. 47
5.4.8. XD10/IP Phone Setting ....................................................................................................... 48
5.4.9. CO Setting........................................................................................................................... 49
5.4.10. Ring Group Setting.............................................................................................................. 50
5.5 The Update Software............................................................................................................................. 51
6. Wall Mount Installation................................................................................................................................. 52
7. Customer Information Statement................................................................................................................ 53

X16plus Administration Manual
Page 5 of 54 Rev. 1.1.4
1. Introduction
The XBLUE X16plus business telephone system is a feature rich hybrid system delivering
BOTH standard business telephone system functions AND business VOIP system
functions. The XBLUE X16plus is capable of whatever technology best suits your needs.
X16plus delivers PBX features such as an auto-attendant, voice mail, multi-line
appearances, conference room with up to 16-parties if using one room only, intercom,
music on hold (BOTH file-based AND external source), call-forwarding and much more.
The X16plus is easy enough to configure that a fully working system can be set up in
minutes. In fact the default (factory) settings satisfy most applications without any changes.
X16plus is equipped with Plug and Play that allows XB IP9g and XB IP9g telephones to be
automatically detected and registered when they are connected. (They must be on the
same network.) The X16plus is easily managed and configured via an integrated web
server…You can program your X16plus using a PC and web browser!
1.1 Interfaces
◼WAN Interface: one 10/100 Base-T Ethernet port (for connection to your
existing network)
◼LAN Interface: one 10/100 Base-T Ethernet port (for creation of a closed
network)
◼Digital Device Interface: 16 XD10/IP Phone (8 XD10/IP Phone + 8XD10/IP
Phone)
◼CO Interface: 6 FXO (4 FXO +2 FXO) for PSTN
◼Power Fail CO backup: 1 (connects analog Line 1 to standby phone when
power fails)
◼Page Out: 1
◼MOH: 1
1.2 Capacities
◼16 Digital Extensions (8 standard, 8 optional)
◼16 IP Stations (optional VOIP Board required)
◼4 ~ 6 Analog Outside Telephone Lines (Trunks, CO Lines etc.)*
◼6 ~ 8 IP Trunk (optional VOIP Board required)**
* when the optional analog 2-Outside line expansion board is installed the
maximum SIP IP Trunks are 6
** when 8 SIP IP Trunks are used the maximum analog Outside Lines are 4.

X16plus Administration Manual
Page 6 of 54 Rev. 1.1.4
2. Getting to Know the X16plus
Connector Panel of X16plus
1.1.1. Port Definitions:
Label
Function
W
WAN Port. RJ-45 (Ethernet) connector: Connects to a cable
modem LAN port. This facilitates connection to the X16plus via
a PC and web browser connected to that same LAN segment.
Connection to your Internet modem also allows proper time
updates and updating the server software when
desired/required.
L
LAN Port. RJ-45 (Ethernet) connector: Used to create a
separate dedicated LAN for XBLUE IP Phones if desired.
Telephone
Lines L1-L4,
L5-L6
Analog Outside Lines by service provider. RJ-11 connectors,
one-outside line per port.
Note: L5-L6 are optional but included in some packaged
bundles.
Power Outage
RJ-11 Analog Telephone connector: In the event of power
failure the standard phone connected here will be able to
answer incoming calls.
XBLUE Digital
Phone Ports
(1-16)
RJ-11 XBLUE Digital connectors: use to connect XBLUE
Digital Phones XD10 ONLY. Note: Ports 1-8 are equipped in
the base configuration. Ports 9-16 are optional but included in
some packaged bundles.
Power
Connects to the supplied power adapter.
Note: replace only with XBLUE approved power adapter.
External
Paging Output
3.5mm jack: Use to connect external paging equipment.
Hold Music
3.5mm jack: Use to connect external music player.
Reset
Reset the device (push and quickly release)
Resets to default settings (push & hold for 4+ seconds).
CPU
Heartbeat LED with Blue color indicates CPU is running.

X16plus Administration Manual
Page 7 of 54
3. X16plus System Features
3.1 Auto Attendant
The X16plus Auto Attendant enhances business productivity by providing either a full-time
answering automated attendant to handle all incoming system calls or part-time
answering automated attendant to handle calls when no one is available.
• Custom Greeting
The Auto Attendant provides an incoming caller with a customized* welcome
greeting and specific prompts that will describe the options available to the caller.
(* Note: system generic prompts are included but customized prompts should be
recorded. This is done via User Admin
◼Play the welcome greeting messages depending on the system service
mode: Day, Night and Time. Set the system service mode in image 5.8.3.
◼X16plus provides 6 Auto Attendant members (890~895) to pick up an
incoming call at the same time. Press "419" to enter Auto Attendant.
• Enable Auto Attendant line
Set the Answer Position for every line in image 5.2.1. Destination set to Auto
Attendant (419). The VAA will answer the incoming line call at the time Condition.
image 5.2.1 Answer position
• Note:
◼PSTN trunk 741 incoming call, VAA will answer the incoming call at daytime.
Case 1: Outside user dials an extension number. If the extension does not
answer, when timed out (image 5.3.1 Transfer Recall Timer 30s) this call will
be transferred to the Voice mail to leave a message.
Case 2: Outside user dials a ring group. If the ring group members do not
answer, when timed out (image 5.6.1 Group Ring Timeout 30s) this call will
be transferred to the ring group failover destination.

X16plus Administration Manual
Page 8 of 54 Rev. 1.1.4
• Record Auto Attendant
Digital extension press [fx] + # + 0 LCD show:
Check
Password
P
S
W
D
:
b
k
s
p
s
h
o
w
c
h
g
Input "9999", press button under [show].
1.
Service mode
S
V
C
MOD
E
CHANGE
Range:
DAY/NIGHT/TIME
b
a
c
k
n
e
x
t
s
h
o
w
Press the button below [next] to show VAA and MOH music.
2.
Record VAA/MOH
VAA MSG & MUSIC
b
a
c
k
n
e
x
t
s
h
o
w
Press the button below [show] to show record auto attendant message or press button
under [next] to record MOH.
2.1.
Record VAA
AUTO_A MESSAGE
b
a
c
k
n
e
x
t
s
h
o
w
Press button under [record] to show record day greeting.
2.1.1
Day Greeting
.
1.DAY GREETING
ID
10001
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press button under [record] to record noon greeting.
2.1.2
Noon Greeting
2.NOON GREETING
ID
10010
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press button under [record] to record night greeting.
2.1.3
Night Greeting
3. NIGHT GREETING
ID
10011
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press button under [record] to record bye message.
2.1.4
Bye message
4. BYE MSG
ID
10104
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press button under [record] to record invalid message.
2.1.5
Invalid message
5.INVALID MSG

X16plus Administration Manual
Page 9 of 54 Rev. 1.1.4
ID
10106
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press button under [record] to record waiting message.
2.1.6
Waiting message
6. WAITING MSG
ID
10201
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press button under [record] to record busy message.
2.1.7
Waiting message
7. BUSY MSG
ID
10205
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press button under [record] to record busy message.
2.1.8
No answer message
8. NO_ANS MSG
ID
10206
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press button under [record] to record transfer to operator message.
2.1.9
Ring operator
9. TRANSFER TO OP
ID
10102
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press button under [next] to record temp message.
2.1.10
Temp message
10. TEMP MSG.
ID
10013
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press button under [next] to record temp message.
2.1.11
Morning call
11.M. CALL MSG.
ID
10014
r
e
c
o
r
d
p
l
a
y
n
e
x
t
Press "hold" to return to auto attendant message. Press button under [next] to record
MOH music.
2.2
Recorod MOH
MOH MUSIC
ID
11111
r
e
c
o
r
d
p
l
a
y
n
e
x
t
• Note ：
◼Recording MOH music needs to connect to music source with "Hold Music"
in the X16plus panel.
◼The default temp message is Null, need to record it. If enabled VAATEMP.
MODE to "Y" in image 5.8.3, trunk incoming greeting will play temp message.

X16plus Administration Manual
Page 10 of 54 Rev. 1.1.4
• Auto Attendant default voice
Name ID
Default Voice
Day Greeting (10001)
Hello, your call has been answered by the Voice
Processing System. This system can quickly get your
call to the extension that you wish. You may dial that
extension now, or press 0 (zero) for the attendant.
Noon Greeting (10010)
Hello, your call has been answered by the Voice
Processing System. This system can quickly get your
call to the extension that you wish. You may dial that
extension now, or you may press 0 (zero) for the
attendant.
Night Greeting (10011)
Hello, your call has been answered by the Voice
Processing System. At this time our offices are closed.
However, if this system can quickly get your call to the
extension that you wish. You may dial that extension
now, or press 0 (zero) for the attendant.
Bye MSG (10104)
Thank you, goodbye.
Invalid MSG (10106)
Your entry doesn’t match any of the choices, please try
again.
Waiting MSG (10201)
Please wait while we transfer your call.
BUSY MSG (10205)
That extension is busy. press star (*) to wait a moment
for automatic retry.
No Ans MSG (10206)
That extension did not answer, press star (*) to wait a
moment for automatic retry.
transfer to operator(10102)
The operation that you have requested cannot be
completed, please wait while your call is transferred to
the attendant.
TEMP MSG. (10013)
Null.
M.CALL MSG. (10014)
Null.
MOH (11111)
Music.

X16plus Administration Manual
Page 11 of 54 Rev. 1.1.4
Other Auto Attendant settings
image 5.3.1 Call Handing
• VAA and Voice mail Settings
Name
Description
Day/ Noon/ Night Mode
Normal operator:
If incoming user does not dial any digits or receive error
numbers, trunk call will transfer to operator.
Normal Disconnect:
If incoming user does not dial any digits, trunk call will
be released.
Only play Greeting:
VAA only plays greeting, after that trunk call will be
released.
Wait Dialing Digits Timer
When VAA receives dialing digits time out, system will
check the digits at the number plan.
Max Message time
Max time for Auto Attendant voice.
Max Retry Count
If received error digits at the max time, this call will be
released or transferred to the operator.
Keeping voice mail
Voice mail keep time for every extension.

X16plus Administration Manual
Page 12 of 54 Rev. 1.1.4
3.2 Auto Provision
• Auto Provision Service
◼X16plus provides Auto Provision services for IP Phones such as Xblue IP8g
and IP9g. Only connects in X16plus LAN side.
◼X16plus Auto Provision supports upload config template for IP8g or IP9g. If
update is successful, the system will restart all IP8g or IP9g phones that
were registered.
◼There are default configs for the IP8g and IP9g. If you receive an upload
error config, the user can reset it to default.
• Auto Provision Operation
4.1.1 IP Phone
◼Distribute IP phone automatically.
When the X16plus system is running, connect the IP8g / IP9g into the LAN
port and restart the IP phone. The IP phone will occupy an idle number which
is not enabled in image 4.1.1 and register to the SIP server automatically.
◼Distribute IP phone manually.
Enable IP phone in admin as shown in image 4.1.1.
Connect IP8g and IP9g in X16plus LAN side.
When received the SIP multicast packet of the X16plus will get the IP Phone

X16plus Administration Manual
Page 13 of 54 Rev. 1.1.4
information and show in image 4.1.2 as follows: (X4U means IP9G)
image 4.1.2-1 Auto Provision
X16plus can configure the IP Phone by clicking on the row of device information,
Then the IP Phone configuration settings will be shown as the following.
image 4.1.2-2 Auto Provision
Set SIP1 phone number and DSS key. When configured, click the Apply button
to save the configuration for this IP Phone.
• Note ：
◼Click Apply button at image 4.1.2-2, it will pop up a message that asks to
“Reboot the IP Phone now” or not, If YES, the X16plus will send a SIP
NOTIFY to the IP Phone to reboot immediately. If No, it will wait for the IP
Phone to do the Auto Provision next time.
◼If the Xblue IP8g or IP9g LCD screen prompts you to input a username and
password in the course of provisioning, the user can press OK directly.
◼The WAN IP phone needs to be enabled (shown in image 4.1.1). The user
can upload the default.cfg file in WAN IP phone.

X16plus Administration Manual
Page 14 of 54 Rev. 1.1.4
3.3 Area Code
The X16plus provides 1 home area code and 5 local area codes which are programmable
in image 5.7.2
image 5.7.2 Area Code
• Home and Local Area Codes
Name
Description
Home Area Code
Program Home Area Code (1~3 digits)
Local Area Code 1
Program Local Area Code 1 (1~3 digits)
Local Area Code 2
Program Local Area Code 2 (1~3 digits)
Local Area Code 3
Program LocalArea Code 3 (1~3 digits)
Local Area Code 4
Program Local Area Code 4 (1~3 digits)
Local Area Code 5
Program Local Area Code 5 (1~3 digits)
• Note ：
◼If the phone number came from your home area code (the one you
programmed), the LCD only displays the phone number (without the area
code).
◼If the phone number came from one of your local area codes (the ones you
programmed), the LCD displays the phone number with the local area code
prefixed.
◼About the other cases, please refer to the following table description.

X16plus Administration Manual
Page 15 of 54 Rev. 1.1.4
Caller Number Length
User doesn’t set
Home/Local Area Code
User has set
Home/Local Area Code
Length is 1 ~ 6, 8, and 9
No Change
No Change
Number is DDN
No Change
No Change
Length is 7
(1) Ringing mode:
Show 7-digit.
(2) Caller List Mode:
Show 7-digit, and 8-digit
for [Call Alternate]
(1) Ringing mode:
Show 7-digit.
(2) Caller List Mode:
Show 7-digit, 8, 10, and 11-
digit for [Call Alternate].
Note: Using Home Area Code
Length is equal to 10
and the area code is
different.
(1) Ringing mode:
Plus extra-[1].
(2) Caller List Mode:
Plus extra-[1]. Show 11-
digit, 7, 8, and 10-digit for
[Call Alternate]
(1) Ringing mode:
Plus extra-[1].
(2) Caller List Mode:
Plus extra-[1]. Show 11-
digit, 7, 8, and 10-digit for
[Call Alternate]
Note: Using Caller Area Code
Length is equal to 10
and it is the same as
home area code.
N.A.
(1) Ringing mode:
Show the last 7-digit
(2) Caller List Mode:
Show 7-digit, 8, 10, and 11-
digit for [Call Alternate].
Note: Using Home Area Code
Length is equal to 10
and it is the same as one
of the local area codes.
N.A.
(1) Ringing mode:
Show the last 10-digit
(2) Caller List Mode:
Show 10-digit, and 11, 7,
and 8-digit for [Call
Alternate].
Note: Using Caller Area Code
Length is over 10
No Change
No Change

X16plus Administration Manual
Page 16 of 54 Rev. 1.1.4
3.4 Basic Call
To make an intercom call, dial an extension number (XD10 or IP phone).
To make an outside call, dial a PSTN, an IP Trunk or a Trunk Group number first. After
hearing dial tone, dial the phone number.
3.5 Call Abandon
For each PSTN call, X16plus provides the ability to monitor the call status. If the remote
party hangs up, the ongoing call will be terminated.
The PSTN line monitor is accomplished through monitoring the Talk Abandon Time,
polarity reversal or busy tone. The value range of Talk Abandon Time is: "Disable"
100/200/…/ 3000 ms.
◼image 5.2.2 CO setting set Talk Abandon Time, Polarity reversal and busy
tone.
3.6 Call Pickup –Group
Each extension belongs to a Pickup Group (1~8). Direct Call Pickup allows extension
users to answer a call that is ringing at other extensions. If dialing "*", allow you to
easily access calls ringing in your group.
◼image 5.1.1 Ext Setting set extension Pickup Group.
3.7 Toll Restriction
The X16plus provides sophisticated monitoring of digits dialed on PSTN/IP Trunks. If a
digit or range of digits dialed on a Trunk line is inconsistent with the dialing extension’s
COS, the call will be denied. This calling COS criteria can be applied to local calls, long
distance calls, and specific numbers that are considered allowed in areas where other
numbers may be restricted.
◼The X16plus allows for configuration to the Toll Restriction Table. It provides
the following programming items in image 5.5.1.

X16plus Administration Manual
Page 17 of 54 Rev. 1.1.4
image 5.5.1 Toll Restriction
Name
Description
From / To
The intervals are made up of a "From" and "To" entries which
establish a numeric range.
XD10/IP Phone
COS
Day / Night
XD10/IP Phone class of service for Day and Night, allows an
extension with the COS or higher priority to dial the number(s)
specified in that range.
C.O. COS
Day / Night
C.O. class of service for Day and Night, allows a line with the
COS or higher priority to dial the number(s) specified in that
range.
• Note ：
◼An entry of “From 1700”, “To 1800” would include the following range of
numbers as the leading: 1700, 1701, 1702, …1799, 1800. Each From/To
entry can be 1 to 10 digits and may contain any digit 0 ~ 9. The “From” entry
must be less than or equal to the “To” entry. Each From/To entry can be 1 to
10 digits and may contain any digit 0 ~ 9, *, #. The “From” entry must be less
than or equal to the “To” entry.
3.8 Caller ID Detection
The X16plus provides the ability to detect the calling party identification provided by CO
via PSTN lines or by Uplink Server via IP trunks. This data when received by the
telephone carrier will be displayed on all ringing phones.
◼Digital extensions will show CID name first. Press soft key below [CID] name
change to number. Press soft key below [CID] number change to name.
3.9 Class Of Service (COS)
The X16plus provides 8 Classes of Service (COS) for assignment of outside line dialing-
privileges. Each extension may be assigned one Day-COS and one Night-COS. The
Extension COS is primarily used for restriction and control of long-distance dialing. COS
0 is the highest priority while COS 7 is the lowest one.
◼image 5.1.1 Ext Setting set extension COS
3.10 16-Way Conference room
The X16plus supports 4 conference rooms and up to 16 parties simultaneously. Each
room can support 2 ~ 16 parties to join the conference call. If one of conference rooms
already has 16 parties, the remaining 3 conference rooms will not be used.
• Note ：
◼Every participant will dial "300~303" to enter conference room 1~4。
◼The first participant in the conference room will hear music on hold.

X16plus Administration Manual
Page 18 of 54 Rev. 1.1.4
3.11 Daylight Saving Time
The Daylight Saving Time (DST) feature supports auto adjustment for daylight saving
time by Time Zone. It obeys the international standard rule.
◼image 6.1 system time set Time Zone.
3.12 Dial Out Number Plan
The X16plus allows users to change dial out digits by setting dial out table.
image 5.5.2 Dial out number plan table
Name
Description
Enable
Enable or disable this item in dial out table.
Key In Digits
% means remaining digits will be auto filled with the
corresponding Dial-Out Digits if you don’t dial a full 10 digit
number (see notes below)
Dial-out Digits
Means send digits such as 19415551212.
Length
Length of dialing out digits.
C.O. Group
1. PSTN group, 2 IP trunk group.
• Note ：
◼If user dials 9415551212, item 2 will match the key in digits and length.
System will send 19415551212 to the IP trunk group.
◼If user dials 5551212, item 1 will match the key in digits and length.
System will send 19415551212 to the IP trunk group.

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◼If user dials 9xxxxxxxxx, item 3 will match the key in digits and length.
System will send 19xxxxxxxxx to the IP trunk group.
3.13 Default Settings
Clear all settings and return the X16plus config to the factory condition.
When rebooting the X16plus to the default, Wan IP and Lan IP will not change for the user
to enter the web.
◼image 6.7 shows Reset set factory default.
3.14 Emergency Call
The X16plus allows you to configure ten Emergency Call numbers and lines with which
Emergency Calls are sent out. Any user can make an Emergency Call regardless of its
Call Routing table, Call Restriction, or when they dial a pre-configured Emergency Call
number. The numbers of Emergency Call must not collide with the numbers in
Numbering Plan.
◼image 5.2.4 shows set Emergency Call.
image 5.2.4 Emergency Call

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Name
Description
Dial Pattern
Enter emergency number.
Line Priority
Dial out emergency number with SIP trunk or PSTN first.
If the first priority lines are all busy, the X16plus will choose the
second priority line.
Mail Address
Email address for every emergency number. Sends Email
when user dials 911. Note: set mail server shown in image
5.6.2.
Notification
Destinations Apply
If Notification is set to "Y", system will send an email to the
Email address when an emergency number is dialed.
If Notification is set to "N", system will NOT send any message
to others.
XD10 / IP Phone
Position
Enter XD10 or IP Phone Position for emergency call
• Note ：
◼If PSTN line or IP trunk are all busy, system will release one line to dial out
the emergency number.
◼If XD10/IP Phone dial out emergency number and Notification are set to "Y",
system will show XD10/IP Phone position on the operator XD10/IP Phone
and send this position in IP trunk Display name.