Yealink One Talk CP960 User manual

Quick Start Guide
Intermedia Cloud PBX | Yealink CP960

Welcome to your Cloud PBX Service

What’s in the box?
Yealink C960
A. Phone
B. Power Supply and Cable
C. Ethernet Cable
A.
T42G
1
B.C.

Connect Cables
Please follow the diagram to install your phone. Once plugged in, the
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2
Alternatively, if you have a POE (Power Over Ethernet) router, you can plug in
and power the Trio directly from a PoE port.
Ethernet Cable
Ethernet
Cable
Power Supply
Ethern
et
Cabl
e
Guided Setup

Hardware Features
Yealink CP960
3
Microphone Mute Indicator
LED
Speaker
Touch Screen
Volume(+) Touch Key
Home Touch Key
Network Port
USB Port
Micro USB
Port USB Port
Security Slot
3.5mm Audio-out Port
Microphone
Mute Indicator LED
Volume(-) Touch Key
Microphone

Ref No. Feature Name Feature Description
1Time and date Display the phone’s time and date.
2
3Backlight Slider Drag the slider to adjust the screen
brightness quickly.
Wi-Fi
Bluetooth
DND
•Tap to turn Wi-Fi on or off quickly.
•Long tap to enter Wi-Fi setting screen.
Enables you to select items and navigate
menus on the touchsensitive screen.
System Features
Yealink CP960
•Tap to turn Bluetooth on or off
quickly.
•Long tap to enter the Bluetooth
setting screen.
Control Center
•Indicate the number of the connected
wireless microphones.
•Tap to enter the wireless microphone
settings screen.
Auto Answer
Mute
Silent
Tap to turn auto answer on or off quickly.
Tap to turn mute on or off quickly.
Tap to turn silent mode on or off quickly.
4Notification
Center
•Tap the desired notification message to view the details.
•Swipe left or right to delete a specific notification.
•Tap clear to delete all notifications.
CONTROL CENTER AND NOTIFICATION CENTER
Control center or notification center allows
you to access common features or view
important notifications quickly. You cannot
enter the control center and notification
center when calling, ringing or in a call.
4

Ref No. Feature Name Feature Description
1Displays the label of the current account, icons and time.
2
3Displays the primary account registered to the phone.
Displays the phone’s time and date.
Settings
Browser
Message
Tap to access phone settings and features.
Icons are displayed on the left of the status bar.
History
Recorder
Indicates idle screen you are currently viewing.
Tap to enter the dialing screen.
Wallpaper
System Features
Yealink CP960
HOME SCREEN
The home screen mainly displays the
registered account, time and date, and
system applications.
Status Bar
Icons
Current Account
Digital Clock Widget
Time
5
6
7
8
Displays the phone's time.
Shows the specified wallpaper, which can be customized.
Tap to browse the web on the device.
Tap to access voicemail.
Tap to enter the call History.
Tap to record audio.
Tap to enter the Directory to view contacts.
Tap to enter the Bluetooth settings screen.
Dial
Directory
Bluetooth
Programmable
Keys
9
System
Applications
Screen Indicator
5
4

Icon Description Icon Description
Hold
Voice Mail
Direct Pickup
Speed Dial
Record
Multicast Paging Paging List
Phone Lock
ICONS AND STATUS INDICATORS
The following table displays the icons and status indicators that display
on Polycom Trio systems:
Icon Description Icon Description
ICON INDICATOR (ASSOCIATED WITH LINE)
Icon Description Icon Description
Bluetooth Mobile Device
paired & connected
Bluetooth Mobile Device
failed to connect
Bluetooth Mobile Device
Connecting
ICON INDICATOR (ASSOCIATED WITH MOBILE DEVICE)
DND
Forward
Group Pickup
ReCall
Recording in process (Record)
Hot Desking
Directory
Registered private line Register failed
(Flashing) Registering Registered shared line
DND is enabled on this line Call forward is enabled on this line
ICON INDICATOR (ASSOCIATED WITH LINE KEY FEATURES)
6
(Flashing)

Icon Description Icon Description
ICON INDICATOR (ASSOCIATED WITH INTERCOM)
Intercom idle state Intercom ringing state
Intercom callout state Intercom talking state
Callout Talking
Intercom failed state Call forward is enabled on this line
ACCESSING THE HOME SCREEN
The home screen on the Yealink CP960 displays quick access icons for
commonly used features. You can quickly navigate back to the home
screen from any menu by pressing the home button.
ACCESSING THE DIAL SCREEN
The dial screen may be accessed from the Home Screen by pressing
the “Dial” button and provides a convenient dial pad for placing
outbound phone calls.
7

Voicemail Box Setup
RECORDING YOUR PERSONAL VOICEMAIL GREETING
1. Press the “Messages” button on the home screen.
2. Tap the option “View Voice Mail”.
3. Tap the name of your extension.
4. Enter the default PIN of 0000.
5. Select option 8 for User Options.
6. Selection option 1 to record the Unavailable greeting.
7. Follow the voice prompts to record and check your greeting.
CHANGING THE PIN FROM THE PHONE
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1. Press the “Messages” button on the home screen.
2. Tap the option “View Voice Mail”.
3. Tap the name of your extension.
4. Enter the default PIN of 0000.
5. Select option 8 for User Options.
6. Select option 3 to change the PIN.
7. Enter the new PIN when prompted.
Your new PIN:
* Must be between 6 and 10 digits and must not start with “0”.
* Must not contain sequential or repeating digits, such as “123”.
LOGGING INTO YOUR VOICEMAIL BOX VIA THE WEB
1. Go to www.intermedia.net/login/voice.
2. Enter your Phone Number and PIN/Password.
3. Click Login.

Commonly Used Features
PLACING OUTGOING CALLS
When the phone is not in use:
1. Press the “Dial” button.
2. Dial an extension or telephone number.
9
ANSWERING AN INCOMING CALL
While a call is ringing:
•Press the “Answer” button.
REJECTING AN INCOMING CALL
While a call is ringing:
•Press the “Reject” soft key to immediately send the caller to the
configured forwarding number. This goes to voicemail by default.
ENDING A CALL
While a call is ringing:
•Press the “End Call” button.
HOLD
Placing a Call On Hold:
•Press the "More" button to access the next set of buttons.
•Press the “Hold” button.
•Press the “Resume” button.
Retrieving Calls On Hold:

10
INITIATING A CONFERENCE CALL
You can initiate a conference by adding a caller during an active call and
joining the contacts into a conference call.
You may add up to four participants to a conference call.
1. During the conference call, tap the “Invite” button in the center of
the screen.
2. Dial the phone number of the party you want to add to the
conference and press the “Invite” button.
3. Upon answering, the remote party is automatically added to the
conference call.
Conversely, when on a call, and receiving a call from another party, you
may automatically add the new call to your conference:
1. When another call is ringing on the phone, press the “Join conf”
button.
2. The new call is automatically joined into the conference call.
TO END A CONFERENCE CALL
Once a conference call is ended, the other participants in the
conference call will remain together in the phone call.
TO PLACE A CONFERENCE CALL ON HOLD
By placing the call on hold, all participants are placed on hold.
TO MUTE A CONFERENCE CALL
You can mute yourself during a conference call. The participants can
hear each other, but no one can hear you.
•During a conference call, press “End Call”.
•During the conference call, press “More”, then press "Hold".
TO RESUME A CONFERENCE CALL
Once resumed, all participants will hear conference audio again.
To resume a conference call from hold:
•During the conference call, press “Resume”.
•During the conference call, press “Mute”.
To unmute the conference call:
•Press "Mute" again.

TRANSFERRING CALLS
Blind Transfers:
1. While on a call, press the “More” button followed by the “Transfer”
button.
2. Dial the phone number of the party you wish to transfer to.
3. When the remote phone begins to ring, press the “Transfer”
button.
Attended (Consultative or Warm) Transfers:
1. While on a call, press the “More” button followed by the “Transfer”
button.
2. Dial the phone number of the party you wish to transfer to.
3. When the party answers, announce the call to them.
4. When you are ready, complete the transfer by pressing the
“Transfer” button.
Your phone leaves the phone call, and both remote parties are
connected.
11
Ringer Volume:
VOLUME ADJUSTMENT
In-Call Volume:
•While on a call, press the volume down button, located to the left
of the Home button.
•While on a call, press the volume up button, located to the right
of the Home button.
To unmute the microphone on an active call:
MUTE
To mute the microphone on an active call:
•Press the “Mute” button.
•Press the “Mute” button again.

FORWARDING CALLS
1. Press the “Settings” button on the Home screen.
2. Press the “Call Forward” option. If Always Forward is currently
disabled, “Off” will be displayed.
3. Press “Always Forward”.
4. Enter a “Forward to” phone number by tapping. Use the keypad at
the bottom of the screen to enter the number.
5. Press the enable slider button in the upper right corner of the
screen to enable the feature, then press the check mark button.
Disabling “Always Forward”:
1. Press the “Settings” button on the Home screen.
2. Press the “Call Forward” option. If Always Forward is currently
enabled, “On” will be displayed.
3. Press “Always Forward”.
4. Press the enable slider button in the upper right corner of the
screen to disable the feature, then press the check mark button.
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“Busy Forward” and “No Answer Forward” can be set in a similar manner.
VOICEMAIL
1. Press the "Message" button.
2. Tap your own extension number.
3. Enter the PIN provided to you by your Administrator, followed by
the # key.

www.intermedia.net/knowledgebase/voice
voic[email protected] 1.800.379.7729
We are here to help.
YEALINKCP960-QS-001
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