Yealink One Talk CP960 User manual

Yealink CP960
QUICK REFERENCE GUIDE
AMicrophone
BMute Indicator LED
CSpeaker
DHome Screen
EApplications
FScreen Indicator
Swipe left or right to switch
between two idle screens.
GShortcut Keys
HVolume(-) Touch Key
IVolume(+) Touch Key
JHome Touch Key
Placing a Call
You can place a call by manually entering
a phone number, or by selecting a contact
from Directory or History. From the
Home screen (D), you have 2 options:
» Tap Dial, enter the phone number, and
then tap Send.
» Tap Directory/History, and then tap a
desired entry to dial out.
Answering a Call
Tap Answer.
Ending a Call
Tap End Call.
Call Mute and Unmute
To mute a call:
Tap Mute on the touch screen or tap
during a call. The mute key LED
illuminates solid red.
To unmute a call:
Tap Mute on the touch screen or tap
again to unmute the call. The mute key
LED illuminates solid green.
Call Hold and Resume
To hold a call:
Tap More — > Hold during a call.
To resume a call:
Tap More — > Resume or tap Resume
during a call.
Local Conference
You can host a ve-way conference with
up to four parties.
To initiate a conference:
1. Tap during a call.
2. Tap Call multiple members? Click
here>>.
3. Enter a phone number, and then tap
Add members. You can also select a
contact from Directory or History to
join into a conference.
4. Repeat the step 3 to join more
members.
5. Tap to call the added members.
The members are added to the
conference after answering.
To join two calls into conference:
Tap Merge calls on the Calls screen.
To manage the individual participant:
Tap the avatar of desired participant, do
the following:
» Tap Far Mute to mute the participant.
The muted participant can hear
everyone, but no one can hear the
muted participant.
» Tap Hold/Resume to hold/resume the
participant.
» Tap Split to split the participant from
the conference.
» Tap Remove to remove the participant
from the conference.
» Tap Detail to view the participant
information.
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Yealink CP960
QUICK REFERENCE GUIDE
AMicrophone
BMute Indicator LED
CSpeaker
DHome Screen
EApplications
FScreen Indicator
Swipe left or right to switch
between two idle screens.
GShortcut Keys
HVolume(-) Touch Key
IVolume(+) Touch Key
JHome Touch Key
Call Recording
You can record audio calls in the
phone itself or onto a USB ash drive
(if connected).
To record audio calls:
1. Tap during a call or conference.
2. If a USB ash drive is connected,
select where to save your recordings.
The record icon changes to , the
record duration and a mark ag appear
on the touch screen.
3. If you want to make a mark during the
recording, tap Mark once, then the LCD
screen will show Mark + 1, meaning
that there is one mark in this recording.
4. Tap . The recording is saved. If
you end a call or conference during
recording, the recordings will be saved
automatically when ending the call.
Call Transfer
You can transfer a call in the following
ways:
Blind Transfer
Transfer the caller to a ring group or
another agent without speaking to the
new agent rst.
1. Tap More — > Transfer during a call.
The call is placed on hold.
2. Enter the number you want to transfer
to. You can also select a contact you
want to transfer to from Directory or
History.
3. Tap Transfer.
4. Tap Transfer from the prompt box.
Semi-Attended Transfer
Transfer a call when the target phone is
ringing.
1. Tap More — > Transfer during a call.
The call is placed on hold.
2. Enter the number you want to
transfer to.
3. Tap Transfer.
4. Tap Send from the prompt box.
5. Tap Transfer when you hear the
ring-back tone.
Attended Transfer
Before actually transferring to the
destination, the call is put on hold and
another call is initiated to conrm whether
the end destination actually wants to take
the call or not.
1. Tap More — > Transfer during a call.
The call is placed on hold.
2. Enter the number you want to
transfer to.
3. Tap Transfer.
4. Tap Send from the prompt box.
5. Tap Transfer when the second party
answers.
A A
B B
C
HI
J
E
F
D
G
A