Yealink One Talk CP960 User manual

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Table of Contents
1
Table of Contents
Table of Contents 1
Before You Begin 8
Related Documentation 8
Getting Started 9
Hardware Overview 9
CP960 Hardware 9
Mute Touch Key LED Indicators 11
Screen and Icons 11
Control Center and Notification Center 11
Idle Screen 13
The Home Screen 13
The DSS Key Screen 14
Calls Screen 15
Icons in the Status Bar 15
CP960 Line Key Icons 16
Navigating Menus and Fields 17
Entering Information 17
Using the Onscreen Keyboard 18
English (UK) Input Method 18
Google Pinyin Input Method 20
Using the Dial Pad 21
Call Features 22
Placing Calls 22
Placing a Call from the Dialer 22
Placing Multiple Calls 23
Placing a Call with a Speed Dial Key 23
Placing a Call Back to the Last Incoming Number 23
Redialing a Number 24
Dialing a Hotline Number 24
Placing a Call from the Call History 24
Placing a Call from the Directory 24
Placing an Anonymous Call 25
Answering Calls 26
Answering a Call 26
Answering a Call When in a Call 26
Answering a Call Automatically 27
Disabling Call Waiting 27
Silencing or Rejecting Incoming Calls 28
Silencing a Call 28
Rejecting a Call Manually 28

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Rejecting Anonymous Calls 28
Rejecting Calls with Do Not Disturb (DND) 28
Enabling DND 29
Disabling DND 29
Ending Calls 29
Redialing a Call Automatically 30
Call Muting and Unmuting 30
Keep Mute 31
Holding and Resuming Calls 31
Holding a Call 31
Resuming a Held Call 32
Redirecting Incoming Calls 32
Forwarding All Incoming Calls to a Contact 32
Forwarding an Incoming Call Manually 32
Forwarding Incoming Calls with a Forward Key 33
Diverting Calls to a Contact 33
Transferring Calls 33
Performing a Blind Transfer 34
Performing a Blind Transfer 34
Performing a Semi-Attended/Attended Transfer 34
Conference Calls 35
Local Conference 35
Initiating a Conference by Dialing Multiple Numbers 36
Initiating a Conference by Inviting Participants 36
Merging Multiple Calls into a Conference Call 37
Creating a Hybrid UC Conference 38
Holding/Resuming a Conference Call 39
Muting/Unmuting a Conference Call 39
Splitting a Conference Call 39
Managing the Conference Participants 39
Enabling/Disabling the DND Mode for a Conference Call 40
Managing the Conference Participants 40
Network Conference 40
Setting Up a Network Conference 40
Call Recording 41
Recording a Call 41
Recording a Conference 42
Setting a Mark When Recording a Call 42
Stopping a Recording 42
Checking Storage Space 42
Multicast Paging 43
Sending Multicast Paging 43
Setting a Multicast Paging Key 44
Sending a Paging by a Multicast Paging Key 44

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Setting a Paging List Key 45
Setting a Paging Group 45
Sending Pages by a Paging List Key 46
Deleting a Paging Group 46
Receiving Multicast Paging 46
Managing a Paging Call 46
Advanced Call Features 48
Using Call Completion 48
Call Pickup 48
Picking up a Call Directly 49
Picking up a Group Call Directly 49
Picking up a Call with a Directed Pickup Key 50
Picking up a Call with a Group Pickup Key 50
Call Park 51
Configuring a Call Park Key 51
Using Call Park Feature 51
Busy Lamp Field (BLF) 52
State Indicator of Remote Line by BLF Key 52
Visual Alert for BLF Pickup 52
Setting a BLF Key 53
Picking up a Remote Call by BLF Key 53
Transferring a Call by BLF Key 54
Performing a Blind Transfer 54
Performing a Semi-attended/Attended Transfer 54
BLF List 54
State Indicator of Remote Line by BLF List Key 55
Visual Alert for BLF Pickup 55
Visual Alert for BLF Parked Call Monitor 55
Picking up a Remote Call by BLF List Key 56
Transferring a Call by BLF List Key 56
Performing a Blind Transfer 56
Performing a Semi-attended/Attended Transfer 57
Retrieving a Call by a BLF List Key 57
Barging in an Active Call by BLF List Key 57
Shared Line 57
State Indicator of Shared Line 58
Placing Calls on a Shared Line 58
Answering Calls on a Shared Line 58
Placing a Call on Public Hold 58
Placing a Call on Private Hold 59
Retrieving a Held Call on a Shared line 59
Barging in an Active Call on a Shared line 59
Pulling a Shared Call on a Shared line 60
Intercom 61

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State Indicator of the Intercom key 61
Placing an Intercom Call 61
Picking up an Incoming Call of the Target Extension 61
Answering an Intercom Call 62
Voice Mail 63
Setting the Voice Mail Code 63
Leaving Voice Mails 63
Listening to Voice Mails 63
Using the Hot Desking 64
Directory 65
Local Directory 65
Managing the Local Directory Groups 65
Adding Contact Groups 65
Editing Contact Groups 65
Deleting Contact Groups 66
Managing the Local Directory Contacts 66
Adding Contacts 66
Viewing Contacts 66
Editing Contacts 66
Deleting a Contact 67
Deleting All Contacts 67
Moving a Local Directory Contact to Blacklist 67
Searching for Contacts 68
Blacklist 68
Adding a Blacklist Contact 68
Viewing Blacklist Contacts 69
Editing a Blacklist Contact 69
Deleting Blacklist Contacts 69
Deleting a Blacklist Contact 69
Deleting All Blacklist Contacts 69
Moving a Blacklist Contact to the Local Directory 70
Remote Phone Book 70
Searching for Remote Phone Book Contacts 70
Viewing Remote Phone Book Contacts 70
Saving a Remote Phone Book Contact to the Local Directory 71
Saving a Remote Phone Book Contact to the Blacklist 71
Call History 72
Call History Icons 72
Viewing History Records 72
Saving a History Record to Local Directory 72
Saving a History Record to Blacklist 72
Deleting History Records 73
Deleting a Call Record 73

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Deleting All Call Records 73
Disabling History Record 73
System Applications 74
Recorder 74
Recording Audio 74
Playing a Recorded Call 75
Pause/Resuming a Playback 75
Fast Forwarding/Rewinding a Playback 75
Stopping a Playback 75
Copying Recorded Audio to USB Flash Drive 76
Copying All Recorded Audio to USB Flash Drive 76
Renaming the Recording 76
Deleting a Recording 76
Deleting All Recordings 77
Checking Storage Space 77
Browser 77
Browsing a Web Page 78
Managing Bookmarks 78
Adding a Web Page to the Bookmarks Library 78
Accessing a Web Page from the Bookmarks Library 79
Editing a Bookmark 80
Deleting a Bookmark 80
Setting a Home Page 80
Clearing the Navigation History 81
Modifying the Browser Settings 81
Clock 81
Customizing Your Phone 83
Changing the Administrator Password 83
Wallpaper 83
Changing Wallpaper on Idle Screen 83
Screen Saver 84
Changing the Waiting Time for Screen Saver 84
Setting the Screen Saver Type 84
Changing the Screen Backlight and Time 84
Changing the Language 86
Changing the Input Method 86
Time & Date 86
Setting the Time and Date Manually 87
Changing the Time and Date Format 87
Phone Lock 87
Setting the Phone Lock 87
Setting a Phone Lock Key 88
Locking Your Phone Manually 88

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Unlocking Your Phone 88
Changing Your Phone Unlock PIN 88
Line Keys 89
Assigning Functionality to a Line Key 89
Changing the Locations of the Line Keys 90
Deleting a Line Key 90
Audio Settings 92
Adjusting the Volume 92
Setting the Ring Tone 92
Setting a Ring Tone for the Phone 92
Setting a Ring Tone for an Account 92
Setting a Ring Tone for a Group 93
Setting a Ring Tone for a Contact 93
Disabling the Key Tone 93
Enabling Touch Tone 93
Configuring Notification Sound 94
Enabling Silent Mode 94
Using Your Phone with PC 95
Connecting the PC to the Phone 95
Setting the Phone as PC Audio Device 96
Setting the Phone as PC Audio Device via Softphone 96
Setting the Phone as PC Audio Device via PC 97
Holding/Resuming the PC Audio 97
Muting or Unmuting the Microphone 97
Using the CP Wireless Expansion Mic CPW90 98
Placing the CPW90 98
Turning the CPW90 On or Off 98
Registering the CPW90 99
Registering the CPW90 with another Phone 100
Unregistering the CPW90 100
Muting or Unmuting the CPW90 100
Idle Mode 101
Viewing CPW90 Information 101
Finding the CPW90 101
Charging the CPW90 101
CPW90 LED Instructions 102
CPW90 Working Frequency 103
Using CP960 Star Connection Feature 105
State Indicator of CP960 Star Connection 105
Configuring the Master Phone 105
Setting Up a Star Connection Group 105
Sending Broadcast from Master Phone 106

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Removing a Slave Phone 106
Dissolving a Star Connection Group 106
Finding a Slave Phone 106
Stop Finding a Slave Phone 107
Configuring the Slave Phone 107
Joining a Star Connection Group 107
Quitting a Star Connection Group 108
Finding a Master Phone 108
Stop Finding a Master Phone 108
Connecting a Mobile Phone Using Bluetooth 109
Activating the Bluetooth Mode 109
Pairing and Connecting the Bluetooth-enabled Mobile Phone 110
Configuring the Phone Audio Feature 111
Configuring the Media Audio Feature 111
Handling a Mobile Phone Call on the Phone 112
Renaming the Paired Bluetooth-enabled Mobile Phone 112
Disabling Bluetooth Device Discovery 112
Changing Your Phone's Bluetooth Name 113
Unpairing the Mobile Phone 113
Disconnecting the Bluetooth-enabled Mobile Phone 113
Deactivating the Bluetooth Mode 114
Wireless Network 115
Activating the Wi-Fi Mode 115
Connecting to the Wireless Network 115
Connecting to an Available Wireless Network Manually 115
Connecting to the Wireless Network Using Wi-Fi Protected Setup 116
Adding a Wireless Network Manually 116
Viewing the Wireless Network Information 117
Disconnect from a Wireless Network 117
Deactivating the Wi-Fi Mode 117
Maintaining Your Phone 119
Investigating Warnings 119
Clearing Warning Icon 119
Diagnosing the Network 120
Rebooting Your Phone 120
Resetting to Factory Settings 120
Updating the Phone Configuration 121
Clearing User's Personalized Configuration Settings 121
Appendix - Menu Structure 122

Before You Begin
8
Before You Begin
This guide provides information you need to quickly use your new phone.
Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read
the Quick Start Guide which can be found in your phone package before you set up and use the phone. As you read
this guide, keep in mind that some features are only configurable by your system administrator or determined by your
phone environment. As a result, some features may not be enabled or may be operated differently on your phone. Addi-
tionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your
phone screen.
Related Documentation
You can view more types of documents to make the phone to perform more functions.
The following types of related documents are available on each support page on Yealink support page:
lRelease Notes, which details bug fixes and feature enhancements when an update is released.
lQuick Start Guide, which describes how to assemble your phone and configure the basic phone features.
lAdministrator Guide, which provides the detailed information on how to configure phone features for system admin-
istrator.
lRegulatory Notice, which provides information about all regulatory and safety guidance.
You can also view other user documents which provide descriptions and examples for phone settings and features on
Yealink support page.

Getting Started
9
Getting Started
Before you use your phone, take some time to get familiar with its features and user interface.
Topics
Hardware Overview
Screen and Icons
Navigating Menus and Fields
Entering Information
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features.
Topics
CP960 Hardware
Mute Touch Key LED Indicators
CP960 Hardware

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No. Item Description
1Three Internal Micro-
phones Provide 20-feet and 360-degree coverage to transmit sound to other phones.
2Mute Touch Keys • Indicate phone statuses.
• Toggle mute feature.
3Speaker Provides ringer and speakerphone audio output.
4Touch Screen
Allows you to select items and navigate menus on the touch-sensitive screen. Tap to
select items and navigate menus.
Shows information about your phone, such as calls, messages, time and date.
5Volume Touch Keys Adjust the volume of the speaker, ringer or media.
6HOME Touch Key Returns to the idle screen.
7Security Slot Allows you to connect a universal security cable lock to your phone so you can secure it
to a desktop.
83.5mm Audio-out
Port Allows you to connect an optional external speaker.
9Network Port Allows you to connect the phone to the wired network.
10 USB Ports Allow you to connect an optional USB flash drive or CPW90 charging cradle.
11 Micro USB Port Allows you to connect a PC and turn CP960 into an external speaker and microphone for
your PC.

Getting Started
11
Mute Touch Key LED Indicators
The Mute touch key LED indicators indicate the call and phone status.
LED Status Description
Solid red The phone is initializing.
The phone is muted.
Flashing red The phone is ringing.
Solid green The phone is placing a call.
There is an active call on the phone.
Off The phone is powered off.
The phone is idle.
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information of the phone's
status.
Topics
Control Center and Notification Center
Idle Screen
Calls Screen
Icons in the Status Bar
CP960 Line Key Icons
Control Center and Notification Center
Control center or notification center allows you to access common features or view important notifications quickly.
You cannot enter the control center and notification center when calling, ringing or in a call.
Procedure
1. Swipe down from the top of the screen.

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No. Name Description
1 Time and date Display the phone’s time and date.
2• Indicate the number of the connected wireless microphones.
• Tap to enter the wireless microphone settings screen.
3 Control Center
Backlight Slider Drag the slider to adjust the screen brightness quickly.
Wi-Fi
lTap to turn Wi-Fi on or off quickly.
lLong tap to enter Wi-Fi setting screen.
Bluetooth
lTap to turn Bluetooth on or off quickly.
lLong tap to enter the Bluetooth setting screen.
DND Tap to turn DND on or off quickly.
Auto Answer Tap to turn auto answer on or off quickly.
Mute Tap to turn mute on or off quickly.
Silent Tap to turn silent mode on or off quickly.

Getting Started
13
No. Name Description
4 Notification Center
lTap the desired notification message to view the details.
lSwipe left or right to delete a specific notification.
lTap clear to delete all notifications.
Swipe up from the bottom of the screen or tap the Home touch key to exit this screen.
Idle Screen
Your phone supports two idle screens by default. You can swipe left or right to switch between two idle screens.
Note
A third idle screen will appear if your system administrator customizes shortcut keys for you.
Topics
The Home Screen
The DSS Key Screen
The Home Screen
The home screen mainly displays the registered account, time and date, and system applications.
No. Name Description
1 Status Bar Displays the label of the current account, icons and time.
2 Icons Icons are displayed on the left of the status bar.
3 Current Account
If there is no account registered on the phone, No Service appears.
If the phone is registered and there is a Bluetooth-enabled mobile phone con-
nected with the phone, Multiple account appears.

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No. Name Description
4 Time Displays the phone's time.
5 Digital Clock Widget Displays the phone’s time and date.
6 Wallpaper Shows the specified wallpaper, which can be customized.
7System Applic-
ations
Settings Tap to access phone settings and features.
Browser Tap to present and explore content on the World Wide Web.
Message Tap to access the voice mails or leave voice mails for someone.
History Tap to enter the History screen and view call history.
Recorder Tap to record audio.
8 Screen Indicator Indicates idle screen you are currently viewing.
9Programmable
Keys
Dial Tap to enter the dialing screen.
Directory Tap to enter the Directory screen and view contacts.
Bluetooth Tap to enter the Bluetooth settings screen.
The DSS Key Screen
The DSS key screen displays phone’s line keys.
No. Application Description
1 Tap to add a line key.
2 Line Key List Shows the line key labels. You can customize the line keys.
3 Page Keys Tap to turn to the corresponding page.
Related Topic

Getting Started
15
Line Keys
Calls Screen
All of your active and held calls are displayed on the calls screen.
When there is an active call and a held call, the calls screen is shown as below:
Icons in the Status Bar
The icons in the status bar help you easily get the current phone status, such as call and message status.
Icons Description Icons Description
Unavailable wired network Missed Calls
Voice Mail Bluetooth enabled
Auto Answer Bluetooth-enabled mobile phone
paired and connected
Do Not Disturb Wi-Fi enabled
Call Forward Wi-Fi signal strength from weak to
strong after connecting successfully
Silent mode USB flash drive detected
Keep Mute Phone Warning
Phone Lock

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CP960 Line Key Icons
By viewing the line key icons, you can easily get the function of the line key.
Icon indicator (associated with line key features):
Icons Description Icons Description
Hold DND
Voice Mail Forward
Direct Pickup Group Pickup
Speed Dial ReCall
Record Recording in process (Record)
Multicast Paging
Paging List Hot Desking
Phone Lock Directory
Icon indicator (associated with line)
Icons Description Icons Description
Registered private line Register failed
(Flashing)
Registering Registered shared line
DND is enabled on this line Call forward is enabled on this line
Icon indicator (associated with the mobile account)
Icons Description Icons Description
Mobile Account (Bluetooth-enabled
mobile phone is both paired and con-
nected)
Mobile Account (Bluetooth-
enabled mobile phone fails to con-
nect)
(Flashing)
Mobile Account (Bluetooth-enabled
mobile phone is connecting)
Icon indicator (associated with Intercom)
Icons Description Icons Description
Intercom idle state Intercom ringing state
Intercom callout state Intercom talking state