Yealink CP860 SERIES User manual

Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
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CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
We are striving to improve our documentation quality and we appreciate your feedback. Email
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Yealink CP860 IP conference phone firmware contains third-party software under the GNU General Public
License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact
terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
Thank you for choosing the CP860 IP conference phone, a Yealink’s first IP conference
phone which is exquisitely designed for small and medium-sized conference room,
meeting for 10 people below. Users can also benefit from optional expansion
microphones for wider reception. This conference phone provides business telephony
features, such as Call Hold, Call Transfer, Call and Conference Recording, Multicast
Paging and 5-way Conference over an IP network.
This guide provides everything you need to quickly use your new phone and expansion
microphone. First, verify with your system administrator that the IP network is ready for
phone configuration. Also be sure to read the Packaging Contents and Regulatory
Notices sections in this guide before you set up and use the CP860 IP conference phone.
Note
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
Major updates have occurred to the following sections:
Icon Instructions on page 3
Setup Wizard on page 16
Network Directory and Network Call Log features are hidden for IP phones in the neutral
firmware, which are designed for the BroadWorks environment. Please contact your
system administrator for more information.

User Guide for the CP860 HD IP Conference Phone
vi
The following sections are new:
Logo Customization on page 46
Call Completion on page 67
Shared Call Appearance (SCA) on page 99
Bridged Line Appearance (BLA) on page 105
Short Message Service (SMS) on page 109
Major updates have occurred to the following sections:
Backlight on page 22
Time & Date on page 23
Phone Lock on page 26
Ring Tones on page 29
Directory on page 30
Remote Phone Book on page 42
Programable Keys on page 47
Account Registration on page 52
Auto Answer on page 65
Do Not Disturb (DND) on page 70
Call Forward on page 72
Intercom on page 90
Multicast Paging on page 92
Appendix A - Time Zones on page 131
Major updates have occurred to the following section:
Connecting the Optional Expansion Microphone CPE80 on page 12
Major updates have occurred to the following sections:
Local Directory on page 32
Programable Keys on page 46
Dial Plan on page 53

About This Guide
vii
Conference on page 77
Intercom on page 90
Troubleshooting on page 119

User Guide for the CP860 HD IP Conference Phone
viii

Table of Contents
ix
About This Guide ...................................................................... v
In This Guide ......................................................................................................................... v
Summary of Changes.......................................................................................................... v
Changes for Release 80, Guide Version 80.10 .............................................................. v
Changes for Release 80, Guide Version 80.5 ............................................................... vi
Changes for Release 72, Guide Version 72.8 ............................................................... vi
Changes for Release 72, Guide Version 72.3 ............................................................... vi
Table of Contents..................................................................... ix
Overview .................................................................................. 1
Hardware Component Instructions.................................................................................... 1
Icon Instructions.................................................................................................................... 3
LED Instructions..................................................................................................................... 5
User Interfaces ..................................................................................................................... 5
Phone User Interface ........................................................................................................ 5
Web User Interface........................................................................................................... 6
Documentations ................................................................................................................... 8
Getting Started......................................................................... 9
Packaging Contents............................................................................................................. 9
Optional Accessories ..................................................................................................... 10
Phone Installation............................................................................................................... 10
Connecting the Network and Power ............................................................................ 11
Connecting the Optional Expansion Microphone CPE80 .......................................... 12
Connecting the Optional USB Flash Drive................................................................... 15
Connecting the Optional PC or Mobile Device........................................................... 16
Setup Wizard ...................................................................................................................... 16
Phone Status ....................................................................................................................... 17
Basic Network Settings...................................................................................................... 18
Registration ......................................................................................................................... 20
Idle Screen.......................................................................................................................... 20
Customizing Your Phone ......................................................... 21
General Settings ................................................................................................................ 21

User Guide for the CP860 HD IP Conference Phone
x
Contrast............................................................................................................................ 21
Backlight .......................................................................................................................... 22
Language......................................................................................................................... 22
Time & Date ..................................................................................................................... 23
Administrator Password ................................................................................................. 25
Key as Send..................................................................................................................... 25
Phone Lock....................................................................................................................... 26
Audio Settings .................................................................................................................... 28
Volume ............................................................................................................................. 28
Ring Tones ........................................................................................................................ 29
Contact Management....................................................................................................... 30
Directory........................................................................................................................... 30
Local Directory ................................................................................................................ 32
Blacklist ............................................................................................................................ 41
Remote Phone Book........................................................................................................ 42
Call History Management ................................................................................................ 45
System Customizations...................................................................................................... 46
Logo Customization ........................................................................................................ 46
Programable Keys .......................................................................................................... 47
Account Registration....................................................................................................... 52
Dial Plan ........................................................................................................................... 53
Emergency Number........................................................................................................ 59
Live Dialpad .................................................................................................................... 59
Hotline .............................................................................................................................. 60
Basic Call Features................................................................. 61
Placing Calls ....................................................................................................................... 62
Answering Calls ................................................................................................................. 63
Ending Calls........................................................................................................................ 64
Redialing Numbers ............................................................................................................ 64
Recent Call In Dialing ........................................................................................................ 64
Auto Answer ....................................................................................................................... 65
Auto Redial.......................................................................................................................... 66
Call Completion ................................................................................................................. 67
ReCall .................................................................................................................................. 68
Call Mute............................................................................................................................. 69
Call Hold/Resume............................................................................................................... 69
Do Not Disturb (DND) ........................................................................................................ 70
Call Forward ....................................................................................................................... 72
Call Transfer ........................................................................................................................ 75
Call Waiting ........................................................................................................................ 76
Conference ......................................................................................................................... 77
Local Conference............................................................................................................ 77
Network Conference ...................................................................................................... 78

Table of Contents
xi
Call Pickup .......................................................................................................................... 80
Anonymous Call ................................................................................................................. 83
Anonymous Call Rejection ................................................................................................ 84
Advanced Phone Features..................................................... 85
Call and Conference Recording....................................................................................... 85
Call Recording................................................................................................................. 86
Conference Recording ................................................................................................... 88
Recorded Calls Playback .................................................................................................. 88
Intercom .............................................................................................................................. 90
Outgoing Intercom Calls................................................................................................ 90
Incoming Intercom Calls ................................................................................................ 91
Using Intercom ................................................................................................................ 92
Multicast Paging................................................................................................................. 92
Sending RTP Stream ....................................................................................................... 93
Receiving RTP Stream..................................................................................................... 95
Using Multicast Paging................................................................................................... 97
Music on Hold..................................................................................................................... 98
Shared Call Appearance (SCA) ...................................................................................... 99
Configuring SCA Feature on the IP Phone ................................................................... 99
Using SCA Feature on the IP Phone............................................................................ 102
Bridged Line Appearance (BLA).................................................................................... 105
Configuring BLA Feature on the IP Phone .................................................................. 106
Using BLA Feature on the IP Phone............................................................................. 108
Messages.......................................................................................................................... 109
Short Message Service (SMS) .................................................................................... 109
Voice Mail ...................................................................................................................... 112
Message Waiting Indicator (MWI) ............................................................................. 113
Using PC or Mobile Device with the Conference Phone ............................................. 115
Connecting the PC or Mobile Device to the Conference Phone ............................. 115
Placing the PC or Mobile Audio on Hold ................................................................... 116
Muting or Un-muting the PC or Mobile Audio ........................................................... 117
Creating Conference Calls with the PC or Mobile Audio ........................................ 117
Adjusting the Volume of the PC or Mobile Audio...................................................... 118
Removing the PC or Mobile Audio.............................................................................. 118
Troubleshooting .....................................................................119
Regulatory Notices ................................................................127
Service Agreements ........................................................................................................ 127
Limitations of Liability ...................................................................................................... 127
Safety Instructions ............................................................................................................ 127

User Guide for the CP860 HD IP Conference Phone
xii
Appendix A - Time Zones......................................................131
Index ......................................................................................133

Overview
1
This chapter provides the overview of the CP860 IP conference phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The following figure shows the primary hardware component of CP860 IP conference
phone:

User Guide for the CP860 HD IP Conference Phone
2
Hardware component instructions of the CP860 IP conference phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
②
Soft Keys
Label automatically to identity their context-sensitive
features.
③
Off-hook Key
Enters the pre-dialing screen, places a call or answers a
call.
④
On-hook Key
Ends a call or returns to the idle screen.
⑤
• Scrolls through the displayed information upwards.
• Views call history list when the phone is idle.
⑥
Confirms actions or answers incoming calls.
⑦
• Scrolls through the displayed information downwards.
• Views the directory list when the phone is idle.
⑧
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑨
Redial Key
Redials a previously dialed number.
⑩
Mute Key
Toggles mute feature.
⑪
Volume Key
Adjusts the volume of the speaker and ringer.
⑫
Three Internal
Microphones
Provide 10-feet (3-meters) and 360-degree coverage to
transmit sound to other phones.
⑬
LED indicators
Indicate phone and call statuses.
⑭
Speaker
Provides hands-free (speakerphone) audio output.
⑮
Two MIC Ports
Allow you to connect two expansion microphones to
your phone (optional).
⑯
USB Port
Allows you to connect an USB (optional) flash drive to
your phone so you can record and play back calls.
⑰
PC/Mobile Port
Allows you to connect an optional PC or Mobile Device
to your phone so you can connect the PC or mobile
device audio to your phone.
⑱
Security Slot
Allows you to connect a universal security cable to your
phone so you can lock down your phone. The phone will
not be removed after locked.

Overview
3
The following figure shows the primary hardware component of CPE80 expansion
microphone (optional):
Hardware component instructions of the CPE80 expansion microphone are:
Item
Description
①
Mute Indicator LED
Toggles and indicates mute feature.
②
Microphone
Transmits sound to other phones.
③
MIC Connector
Allows you to connect to the MIC port on the phone.
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
Registered successfully
Register failed
Registering
Hands-free speakerphone mode
Voice Mail
Text Message
Auto Answer

User Guide for the CP860 HD IP Conference Phone
4
Icon
Description
Do Not Disturb
Call Hold
Call Mute
Ringer volume is 0
Keypad Lock
Alphanumeric input mode
Numeric input mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Multi-lingual uppercase and lowercase letters
input mode
Call Forward/Forwarded Calls
Missed Calls
Received Calls
Placed Calls
Call and Conference Recording
USB flash drive is detected
USB flash drive is detecting
High Definition Voice

Overview
5
LED indicators on the CP860 IP conference phone and mute indicator LED on the CPE80
expansion microphone (optional).
LED Status
Description
Solid red
The phone is initializing.
The call is muted.
Flashing red
The phone is ringing.
Solid green
The phone places a call.
There is an active call on the phone.
Flashing green
The call is placed on hold or is held.
Off
The phone is powered off.
The phone is idle.
Two ways to customize configurations of your CP860 IP conference phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, it is possible to use either the phone
user interface and/or the web user interface interchangeably. However, in some cases,
it is only possible to use one or the other interface to operate the phone and change
settings.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the
default administrator password is “admin”(case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 21.

User Guide for the CP860 HD IP Conference Phone
6
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone when the
phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the
address bar of a web browser on your PC. The default administrator user name and
password are both “admin”(case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4 Address
--MAC
--Firmware
--Network
--Phone
--Account
Basic Phone Settings
√
--Contrast
√
--Backlight
√
--Language
√
--Time & Date
√
--Administrator Password
√
--Key as Send
√
--Phone Lock
√
--Ring Tones
√
--Contact Management
--Directory
x
--Local Directory
√
--Blacklist
√
--Remote Phone Book
x
--Call History Management
√
--Logo Customization
x
--Programable Keys
x
--Account Registration
√
--Dial Plan
x
--Emergency Number
x
--Live Dialpad
x
--Hotline
√
Basic Call Features
√

Overview
7
Options
Phone User Interface
Web User Interface
--Recent Call In Dialing
x
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--Call Return
x
--Do Not Disturb (DND)
√
--Call Forward
√
--Call Waiting
√
--Conference
x
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
Advanced Phone Features
√
--Call and Conference Recording
√
--Intercom
√
--Multicast Paging
x
--Music on Hold
x
--SCA (Share Call Appearance)
x
--BLA (Bridge Line Appearance)
x
--Messages
√
SIP Account
√
--User Options
--Account Status
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--Server Option
--SIP Server 1/2
√
--Register Port
x
--Outbound Status
√
--Outbound Proxy1/2
√
--Proxy Fallback Interval
√
--NAT Status
√
Note
The table above lists most of the feature options. Please refer to the relevant sections for
more information.

User Guide for the CP860 HD IP Conference Phone
8
The following table shows documentations available for the CP860 IP conference
phone.
Name
Contents
Where found
Language
Quick Start Guide
Basic call features
and phone
customizations
In the package
English
On the website
Chinese/English
User Guide
Phone/Web user
interface settings
Basic call features
and advanced
phone features
On the website
Chinese/English
Note
You can also download the latest documentations online:
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=34.