Yealink CP860 SERIES Instruction manual

1Quick User Guide—CP860 HD IP Conference Phone
This guide provides information you need to begin using
your phone quickly.
Phone Views
There are three main views available:
• Menu View: For the Menu view, press the Menu
softkey.
• Calls View: The Idle view displays the current
account, the time and date, and four softkeys.
• Idle View: The Calls view shows on the screen when
your phone has a call.
Menu View
The Menu view lets you access Status, Features,
Settings, Message, History, and Directory screens.
You can use the right, left, up, and down arrow keys to
highlight the menus. Then, press the Enter softkey to
access phone functions.
Idle View
The Idle view displays the current account, the time and
date, and softkeys in the Softkey area.
Calls View
• If your phone has calls, the upper-right corner of the
screen indicates the number of calls you have.
• If the phone line has a call (active or held), the screen
shows the icon.
• If the phone has one or more held calls, the screen
shows the icon.
About Calls
The CP860 IP conference phone can handle multiple
calls at a time. However, only one active call (the call
that has audio associated with it) can be in progress at
any given time. The phone supports up to five parties
(including yourself) in a local conference call.
Placing Calls
There are two ways to place calls:
1. Press to hear a dial tone.
2. Enter the desired number using the keypad.
3. Press , , , or the Send softkey.
OR
1. Enter the desired number using the keypad.
2. Press , , , or the Send softkey.
Answering Calls
To answer a call:
Do one of the following:
• Press .
• Press the Answer softkey.
• Press .
To answer when in another call:
1. Press the Answer softkey.
The incoming call is answered, and the original call
is placed on hold.
2. Press to access the new call.
3. Press , ,or the Answer softkey.
The incoming call is answered, and the original call is
placed on hold.
Yealink CP860 HD IP Conference Phone |
Quick User Guide
Quick User Guide for Vantact
800-805-3590

2Quick User Guide—CP860 HD IP Conference Phone
Ending Calls
To end a call:
Do one of the following:
• Press the EndCall softkey.
• Press .
Holding Calls
To place a call on hold:
Press the Hold softkey during a live call.
To resume a call:
If there is only one call on hold, press the Resume
softkey.
If there is more than one call on hold:
1. Press or to select the desired call.
2. Press the Resume softkey.
Parking Calls
1. To park a live call, press the Park softkey.
2. Listen to the message which identifies the
extension the call is parked on.
3. Notify the intended recipient(s).
To pick up the parked call, the recipient dials the
extension that the call was parked on.
Transferring Calls
You can transfer a call in the following ways:
Attended Transfer (Warm Transfer)
1. Press the Tran softkey to place a call on hold.
2. Enter the number you want to transfer to, then
press , or to dial out.
3. Press the Tran softkey after second party answers.
Blind Transfer
Do one of the following:
1. Press Tran softkey to hold on a call.
2. Enter the number you want to transfer to.
3. Press the Tran softkey.
OR
1. Press the BXfer softkey during a live call.
2. Enter the extension number that you want to
transfer to.
3. Press the OK softkey.
Semi-Attended Transfer
1. Press the Tran softkey during a call.
2. Enter the number you want to transfer to, then
press , or to dial out.
3. Press the Tran softkey when you hear the
confirming ring.
Transferring Live Calls to Voicemail
1. Press the xfrVM softkey during a live call.
2. Dial the extension number, and press #.
Forwarding Calls
Placing Intercom Calls
To place an intercom call when the target phone is idle:
1. Press the Intercom softkey when the phone is idle.
2. Enter the number you wish to intercom to, and then
press the OK softkey. The called destination should
automatically answer the call in the speakerphone.
3. To end the intercom call, press the EndCall softkey.
LCR - Last Call Return
Press the LCR softkey when the phone is idle.
Placing Conference Calls
To convert a live call to a conference call:
1. Press the Conf softkey during a live call. The call is
placed on hold.
2. Enter the number of the second party, and then
press , or the Send softkey.
3. Press the Conf softkey again when the second
party answers. All parties are now joined in the
conference.
During the local conference call, you can do the
following:
• Press the Hold softkey to place the conference on
hold.
• Press the Split softkey to split the conference call
into two individual calls on hold.
Vantact recommends using call forwarding in the Virtual
Oce using the *71 command.

3Quick User Guide—CP860 HD IP Conference Phone
• Press the Manage softkey, and then press or
to select the desired party. Then:
– Press the Far Mute softkey to prevent the
party from speaking. The muted party can hear
everyone, but no one can hear the muted party.
– Press the Remove softkey to remove the party
from the conference call.
– Press the Back softkey to return to the previous
screen.
• Select an empty line from which to place a new call.
• Press to mute the conference call.
• Press the EndCall softkey to drop the conference call.
To set up or use a conference bridge:
If you are the first person who wishes to create a
conference:
1. Press the Conf softkey when the phone is idle. You
can also press first, then select Conf to place
the call.
2. Follow the IVR to create a conference. Note down
the conference ID for future use.
If you wish to join an ongoing conference:
1. Press the Conf softkey when the phone is idle. You
can also press first, then select Conf to place
the call.
2. Follow the IVR to enter the conference ID. You are
now joined in the conference.
Viewing Recent Calls
While viewing recent calls, you can manage caller and
callee entries in your call history.
1. Press the History softkey when the phone is idle.
Press or to scroll through the list.
2. Select an entry from the list. you can do the
following:
• Press the Send softkey to call the entry.
• Press the Delete softkey to delete the entry from the
list.
• If you press the Option softkey, you can:
– Select Detail to view entry details.
– Select Add to Contacts to add the entry to the
local directory.
– Select Add to Blacklist to add the entry to the
blacklist.
– Select Delete to delete the selected entry.
– Select Delete All to delete all entries from the list.
Managing the Contact Directory
To access your directory:
1. Press the Dir softkey when the phone is idle.
2. Select the desired contact group.
3. Press the Enter softkey.
To add a contact:
1. Go to your directory.
2. Press the Add softkey to add a contact.
3. Enter the contact’s information, and press the Add
softkey to accept the change.
To edit a contact:
1. Go to your directory.
2. Press or to select the desired entry.
3. Press the Option softkey.
4. Select Detail, and edit the contact information.
5. Press the Save softkey to accept the change.
To delete a contact:
1. Go to your directory.
2. Press or to select the desired entry.
3. Press the Option softkey.
4. Select Delete.
5. Press the OK softkey at the deletion prompt.
Listening to Voicemail
If you have new voice messages, a notification on the
idle screen indicates that one or more voice messages
are waiting.
To listen to voice messages:
1. Press the Connect softkey.
2. Follow the IVR to listen your voice messages.
Muting the Microphone
• Press to mute the microphone during a call.
• Press again to un-mute the call.
Using Do Not Disturb (DND)
• Press the DND softkey when the phone is idle. The
icon on the status bar indicates that DND is
enabled.

4Quick User Guide—CP860 HD IP Conference Phone
Adjusting Volume
• Press during a call to adjust the
speaker volume.
• Press when the phone is idle to
adjust the ringer volume.
Accessing Call Queues (If Enabled)
1. Press the CQueue softkey when the phone is idle.
2. Follow the IVR to log in to or out of the call queue.
Recording Calls (If Enabled)
1. Press the Rec softkey during a call. A message
announces that call recording has started.
2. Press the Rec softkey again to stop recording. A
message announces that call recording has ended.

5Quick User Guide—CP860 HD IP Conference Phone