Yealink SIP-T22 User manual

Vox Centrex Yealink T22/T23 User Guide
Author: Dale Ellwood
Department: Vox Telecom R&D
Date: September 2014

TABLE OF CONTENTS
Handset Description ……………………………………………
Page 2
Keypad Lock ………………………………………………………
Page 5
Directory ……………………………………………………………
Page 5
Adding an Entry ………………………………………….
Page 5
Edit or Delete an Entry …………………………………
Page 5
Black List ……………………………………………………
Page 5
Dialling from Directory ………………………………….
Page 6
Making a Call ………………………………………………………
Page 6
Placing call on Hold …………………………………………….
Page 6
Making 2nd Call ……………………………………………. Page 6
Answering a call ………………………………………………….
Page 6
Denying an Incoming Call …………………………….
Page 6
Call History …………………………………………………………. Page 7
Do Not Disturb (DND) ……………………………………………. Page 7
Call Pick Up …………………………………………………………. Page 7
Call Forwarding ……………………………………………………. Page 7
Call Waiting …………………………………………………………. Page 8
Call Transfer ………………………………………………………… Page 8
Blind Transfer (handset) ……………………………….. Page 8 Blind
Transfer (speaker/headset) …………………… Page 8 Attended
Transfer (handset) …………………………. Page 9 Attended
Transfer (speaker/headset) …………….. Page 9 3 Way
Conference ………………………………………………… Page 9
Voicemail …………………………………………………………….. Page 10
Customer Self-Care ……………………………………………….. Page 11
Created By Dale Ellwood 1Vox_Yealink_SIP-T22P_V2

Keypad
The DTMF numeric keypad
•Entry of digits only (e.g., when dialling a phone number)
•Typing in letters and digits.
The Power Indication LED
On: the phone is powered.

Off: the phone is not powered.
Line/Function soft keys
3x Line buttons for making simultaneous call.
Created By Dale Ellwood 2Vox_Yealink_SIP-T22P_V2

Navigation Keys
Use the navigation keys to navigate in the display menus and
confirm/cancel actions.
The audio device control keys can perform the following actions:
Adjust the volume of the handset, headset, speaker and ringer.
Allows for hands-free communication during calls.
Place and receive calls through an optionally connected headset.
Mute audio transmission locally during calls.
Allow users to access voicemail messages
Redial
Created By Dale Ellwood 3Vox_Yealink_SIP-T22P_V2

Icon Instruction
The IP Phone displays different kinds of icons on its LCD; you can refer to
the following for their meanings:
Flashes when the internet is disconnected
Account register failed
Account registering
Account register successful
Missed Calls
Call in
Call out
Input Method: all letters and numbers
Input Method: numbers
Input Method: letters in lower case
Input Method: letters in upper case
Call mute
Call hold
Voicemail
SMS
Call forward
Do not disturb
Auto answer
In handset mode
In headset mode
Created By Dale Ellwood 4Vox_Yealink_SIP-T22P_V2

Keypad Lock
To lock the keypad:
Long Press the #key

The icon will be displayed on the top right corner of the idle screen.

To unlock the keypad:

Press any key, enter the PIN and press OK. “Default PIN is 1122”
To change the default PIN:
Press MENU->Settings->Basic Settings->Phone Unlock Pin

Enter the current Pin. “Default = 1122”

Use the navigation key to scroll down.
Enter the new Pin
Use the navigation key to scroll down.
Confirm the new PIN.
Press OK
Directory
Adding an entry
Press the Addr soft key.

Select Contact List
Press Add soft key
Enter the Name, then scroll using the Up/Down navigation button to enter
Office, Mobile and Other numbers.

Press Save soft key to add the contact or Cancel soft key to cancel
the change.
Edit or Delete an entry
Press Addr->Contact List->OK

Use the navigation key to highlight the entry you want to edit
or delete.
Press the Option soft key.
To delete the entry select Delete and press OK.
To edit the entry, select Detail, make the desired changes
and press Save.
Press Cancel soft key to return to the Directory.
Black List
Callers added to the Black List will go straight to your voicemail.
Created By Dale Ellwood 5Vox_Yealink_SIP-T22P_V2

Dialling from the Directory
Press Directory->Contact List->OK.
Use the navigation key to highlight the entry you want dial.
Press the Send or OK button.
Making a call
To make a phone call:
Pick up the handset, icon will be showed in the idle screen.

Press the Speaker button, icon will be showed in the idle screen.

Press the Headset button if the headset is connected to the Headset
Port in advance. The icon will be showed in the idle screen.
Note: You can also dial the number first, and then choose the method you
will use to speak to the other party.
Placing a Call on Hold
While on an active call, press the Hold button.
To retrieve the held call, press the Resume button.

To active a 2nd or 3rd call:

Place the 1st call on Hold.
Select another line key.

Dial the number and press Send or OK.
Toggle between held calls by pressing the associated line button.
Answering a call
Answering an incoming call
If you are not on an active call, lift the handset, press the Speaker button/
Answer soft key to answer using the speakerphone or press the
Headset button to answer using the headset.

If you are on an active call, press the Line key to answer the 2nd call.
This will place the 1st call on Hold and you can toggle between the calls
by pressing the associated Line key.
Note: During the conversation, you can alternate between Headset, Handset and
Speakerphone by pressing the corresponding buttons or picking up the handset.
Denying an incoming call
Press Reject soft key to reject an incoming call directly and send it to
your voicemail.
Created By Dale Ellwood 6Vox_Yealink_SIP-T22P_V2

Call History
To access the handset call logs
Press the History soft key.

Use the navigation button to scroll to All Call, Dialled Calls,
Received Calls, Missed Calls or Forwarded Calls.

Use the navigation key to select an entry.
Press Send to dial the number.
Press Options to check the detail of the call, add it to the phone book
or black list or to delete the entry.
DND (Do Not Disturb)
All calls will be directed to your voicemail when DND is active.
Press DND soft key to active DND Mode and the display shows: DND.

Press DND soft key again to deactivate DND mode.
Call Pick Up
To answer a call ringing at another extension in the same pickup
group, dial *78 or use the GPickup softkey

To answer a call ringing at another extension not in the same pickup
group, dial *78 + extension number or use the DPickup softkey
Call Forwarding
This feature allows you to forward an incoming call to another phone number e.g.
another extension, a group or an external number. When call forwarding is active
the display showed the icon.
The following call forwarding events can be configured:
Cancel: Call forwarding is deactivated.

Always: All incoming calls are immediately forwarded.
Busy: Incoming calls are forwarded when the phone is busy. (Note; for
this feature to work, Call Waiting must be deactivated on the handset)

No Answer: Incoming calls are forwarded when the phone is
not answered after a specific period.

Busy/No Answer: Incoming calls are forwarded if the handset is
either busy or is not answered.
Created By Dale Ellwood 7Vox_Yealink_SIP-T22P_V2

To configure Call Forwarding
Select: Menu->Features->Forward.

Select the type of forward you want.

Enter the phone number you want to forward your calls to.
Press Save to save the changes.

When selecting No Answer forward you can enter the time, in seconds,
that the handset should ring before forwarding the call. Scroll down to
set the timer.
Note: By default all calls will divert to your voicemail if not answered after
a specific time.
Once a specific forward has been activated, it can be de-activated/ activated by
pressing the Forward button.
Call Waiting
This call feature allows your phone to accept other incoming calls to an extension
already in an active call.
To enable/disable Call Waiting:
Select Menu->Features->Call Waiting.

Use the navigation keys or Disable/Enable soft key to active/inactive
call waiting.
Press Save soft keys to save the changes.
Call Transfer
Blind Transfer (When using the handset)
Press Tran soft key during the active conversation, the call will be on hold.

Dial the extension or telephone number and press Send.

Hang up to complete the transfer.
Blind Transfer (When using the speakerphone or
headset)
Press Tran soft key during the active conversation, the call will be
on hold.

Dial the extension or telephone number and press the Send or OK button.

Press the Transfer Button.
Created By Dale Ellwood 8Vox_Yealink_SIP-T22P_V2

Attended Transfer (When using the handset)
Press Tran soft key during the active conversation, the call will be
on hold.

Dial the extension or telephone number and press send.
Wait for the 3rd party to answer and announce the call.
Hang up to complete the transfer.
Attended Transfer (When using the speakerphone or
headset)
Press Tran soft key during the active conversation, the call will be
on hold.

Dial the extension or telephone number and press send.
Wait for the 3rd party to answer and announce the call.
Press the Transfer button to complete the transfer.
3-way Conference
To establish a conference:
Press the Conf soft key during an active call.

The first call is placed on hold. Dial the number to conference in and
press the Send soft key or OK button.

When the call is answered, the conference call will include you and the
other two parties.
Hang up to disconnect all parties.
Created By Dale Ellwood 9Vox_Yealink_SIP-T22P_V2

Voicemail
Setting up your voicemail
Dial *98 or dial your extension number.
You will be directed to the Main Menu of your mailbox.
Select Option 1 to listen to your messages.

Select Option 3 for personal options.
Exit press *
Personal Options
Press 2 for admin options
oPress 1 to change your password. (Default is 777)
oPress 3 to change the prompt level.
oPress 4 to toggle date and time announcement on or off.
oPress 6 to toggle auto play on or off.
Press 3 for personal greetings.

oFor extended absence greeting press 1.
o For personal greeting press 2.
o To record your name press 3.
Retrieving Voicemail Messages
When messages are left in your mailbox, the message lamp will come
on and the display will indicate that you have a new voice message.

To access your mailbox press the Message button or the Connect
soft key.

Press 1.
While listening to voicemail messages:
Press any digit to skip to the end of the message.

To replay the message press 4
To delete the message press 7
To save the message press 9
Created By Dale Ellwood 10 Vox_Yealink_SIP-T22P_V2

Main#Menu
To#Check#
To#Hear#Account#
To#Change#
To#manage#
To#access#
voicemail#press
Balances##press
forward#settings####
additional#DID#
preferences#
press
numbers
press
1
2
3
press
4
5
Voicemail#Menu
Account#Info#Menu
To#listen#to#
To#go#to#your#
To#return#to#
To#Listen#to#
To#listen#to#
To#return#to#
new#messages#
voicemail#
the#voicemail#
your#balance#
the#last#5#calls#
the#voicemail#
press
options########
main#menu#
again########
dialled#######
main#menu#
1
press
2
press
*
press
1
press
2
press
*
Voicemail#Options#Menu
To#enable/
To#enable/
To#enable/#
To#return#to#
To#return#to#
disable#
disable#auto#
disable#date#
the#voicemail#
the#voicemail#
voicemail#
play#press
&#time#
menu#
main#menu#
press
1
2
press
3
Press
#
press
*
Listen#To#Voicemail
To#listen#to#
To#listen#to#
To#call#the#caller#
To#hear#the#
To#delete#the#
To#return#to#
To#return#to#
the#next#
the#message#
that#left#the#
date#&#time#
message#
the#voicemail#
the#voicemail#
message#
again
message
press
press
menu#
main#menu#
press
1
press
2
press
3
4
5
Press
#
press
*
Call#Forwarding#Menu
To#enable#
To#enable#
To#enable#
To#disable#
To#return#to#
followGme#
FWD#Busy#
FWD#all#
call#FWD#
the#voicemail#
mode#
mode#
mode#
press
main#menu#
press
1
press
2
press
3
4
press
*
Dial#in#the#
number#and#
press
#
To#change#the#
To#return#to#the#
To#return#to#the#
FWD#number#
call#forwarding#
voicemail#main#
press
menu#
menu#press
1
press
#
*
Preferences#Menu
To#enable/
To#enable/
To#manage#
To#change#
To#return#to#
disable#call#
disable#sending#
your#
your#mailbox#
the#voicemail#
waiting#
caller#ID#
greetings#
language#
main#menu#
press
1
press
2
press
3
press
4
press
*
Greetings#Menu
To#record#a#
To#set#the#
To#return#to#
To#return#to#
new#custom#
standard#
preferences#
the#voicemail#
greeting#
greeting#
menu#
main#menu#
press
1
press
2
press
#
press
*
Customer Self Care
Dial*99
Enter your pin and press to reach the main menu.
Note: The default Pin is “777”.
For security reasons this should be changed as
Instructed in the “Voicemail” section of this user
guide. At 1st login you will be requested to select your
language. Option 4 from the main menu is not applicable to
IP Centrex customers
Call#Follow#Me#Menu
To#listen#to#
To#delete#all#
To#add#
To#change#the#
To#return#to#the#
To#return#to#the#
your#followGme#
followGme#
followGme#
order#of#followG
call#forwarding#
voicemail#main#
numbers
numbers#
numbers#
me#numbers
menu#
menu#press
press
1
press
2
press
3
press
4
press
#
*
To#confirm#
Dial#in#the#
deletion#
number#and#
press
press
#
#
To#use#these#
To#use#these#
To#use#these#
numbers#
numbers#
numbers#in#the#
randomly#
simultaneously#
order#entered#
press
1
press
2
press
3
To#add#
To#continue#
another#
press
number#
press
1
#