Yealink T53W User manual

Yealink T53W Series
Handle Calls
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Microsoft Edge.
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Handle Calls
Call Options
After getting comfortable with the layout of the Yealink T53 Series device, getting to know how to handle
phone calls is the next step. Follow along in this module to learn how to place, answer, and forward calls,
as well as a few additional call options.
Use the ‘Next’ button to navigate through this interactive guide or click a section title to jump to that portion of the training.
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Handle Calls Knowledge
Check

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Placing Calls
Calls can be placed with one of the following methods:
•Pick up the handset
•Press the key, then press the line key
•Press the Speakerphone key
After each method, enter the number via the keypad
and press , , or the Send soft key.
To make calls within the US, dial the 10-digit number
including the area code. It is not necessary to dial 1 or
9 prior. For international calls (from the US), dial 011,
the country code, Area code, and the number.
•Lift the handset after entering the number to
initiate the call.
Next

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Placing Calls Practice
Upon picking up the handset and entering James’
extension, the call can be placed.
Click on-screen to select one of the appropriate keys to
place the call and continue.

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Holding and Muting
While on the call with James, the call duration and
destination will be displayed on the LCD screen for
the active call.
During the call, James asks a question that must be
approved by a supervisor. Place the call on hold to
receive approval.
•Press the Hold soft key

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Holding and Muting
The LCD display screen will show that James’ call
has been placed on hold.
Once approval has been granted, to return to the call:
•Press the Resume soft key

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Holding and Muting
While on the call with James there is background
noise in the office that may be distracting. The Yealink
device may be muted to reduce background noise.
Use the button to Mute and Unmute the device.
The LCD screen will indicate mute status.
Next

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Ending Calls
Upon completion of the call:
•Press the End Call soft key
OR
•Hang-up the receiver/handset

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Answering Incoming Calls
When receiving an incoming call, the LED light will fast
flash red.
The caller ID will be displayed on the LCD screen.
The call from Judy may be answered with one of the
following methods:
•Pick up the handset
•Press the flashing green line key next to the line
being called
•Press the Answer soft key
•Press the Headset key
•Press the Speakerphone key
Next

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Answering Additional Incoming Calls
While on the call with Judy, another call from
David comes through. The caller ID is displayed
on the LCD screen.
To answer David’s call and place Judy on hold,
press the Answer soft key.