Yealink T53W User manual

Yealink T53W Series
Handle Calls
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Handle Calls
Call Options
After getting comfortable with the layout of the Yealink T53 Series device, getting to know how to handle
phone calls is the next step. Follow along in this module to learn how to place, answer, and forward calls,
as well as a few additional call options.
Use the ‘Next’ button to navigate through this interactive guide or click a section title to jump to that portion of the training.
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Handle Calls Knowledge
Check

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Placing Calls
Calls can be placed with one of the following methods:
•Pick up the handset
•Press the key, then press the line key
•Press the Speakerphone key
After each method, enter the number via the keypad
and press , , or the Send soft key.
To make calls within the US, dial the 10-digit number
including the area code. It is not necessary to dial 1 or
9 prior. For international calls (from the US), dial 011,
the country code, Area code, and the number.
•Lift the handset after entering the number to
initiate the call.
Next

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Placing Calls Practice
Upon picking up the handset and entering James’
extension, the call can be placed.
Click on-screen to select one of the appropriate keys to
place the call and continue.

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Holding and Muting
While on the call with James, the call duration and
destination will be displayed on the LCD screen for
the active call.
During the call, James asks a question that must be
approved by a supervisor. Place the call on hold to
receive approval.
•Press the Hold soft key

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Holding and Muting
The LCD display screen will show that James’ call
has been placed on hold.
Once approval has been granted, to return to the call:
•Press the Resume soft key

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Holding and Muting
While on the call with James there is background
noise in the office that may be distracting. The Yealink
device may be muted to reduce background noise.
Use the button to Mute and Unmute the device.
The LCD screen will indicate mute status.
Next

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Ending Calls
Upon completion of the call:
•Press the End Call soft key
OR
•Hang-up the receiver/handset

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Answering Incoming Calls
When receiving an incoming call, the LED light will fast
flash red.
The caller ID will be displayed on the LCD screen.
The call from Judy may be answered with one of the
following methods:
•Pick up the handset
•Press the flashing green line key next to the line
being called
•Press the Answer soft key
•Press the Headset key
•Press the Speakerphone key
Next

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Answering Additional Incoming Calls
While on the call with Judy, another call from
David comes through. The caller ID is displayed
on the LCD screen.
To answer David’s call and place Judy on hold,
press the Answer soft key.

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Transfer Calls Unattended
Upon answering David’s call, it is determined his call
should be transferred to a colleague. To transfer
David and return to Judy’s call without interruption:
•Press the Transfer soft key
-While performing a transfer the caller will
be placed on hold

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Transfer Calls Unattended
•Enter the number to transfer the call to
•Press the Transfer soft key to complete
the transfer
With an unattended transfer, the original caller
ID will pass through to the person receiving the
transferred call.
Next
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Transfer Calls Attended
Alternatively, to speak with the receiving line
before transferring:
•Press the Transfer soft key
- While performing a transfer the caller will
be placed on hold
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Transfer Calls Attended
•Enter the number to transfer the call to, then
press II , or
•When the receiving party answers, confirm
the transfer verbally
•Press the Transfer soft key to complete
the transfer
- Caller ID follows the call through to the person
to which the call is being transferred
•There is the option of speaking with the party to
which the call will be transferred or to transfer
after hearing the ring-back tone.
Next
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Resume Your Call
David has been successfully transferred to a co-
worker. To resume the call with Judy:
•Press the Resume soft key

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Ending Calls
After returning to the call with Judy and completing
the conversation, use the appropriate End Call soft
key to end the call.

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Forward Incoming Calls
Right before heading to lunch, an incoming call is
displayed on the LCD screen. For the caller to be
dealt with in a timely manner, their call may be
forwarded to a co-worker.
Forward allows the passing along of an incoming call
to a number or extension without answering the call.
•When the phone is ringing, press the Forward
soft key

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Forward Incoming Calls
There is a limited amount of time to enter the
forwarding number.
•Enter the number to forward the call to, then
press , , or the Send soft key
Next

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Silence Incoming Calls
Shortly after returning from lunch, another incoming
call is displayed on the LCD screen. While unable to
field the call immediately, the device may be silenced.
To silence incoming calls:
•During an incoming call, press the Silence soft
key to silence the ringer
•The phone will still display the incoming call,
allowing the call to be answered
Next

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Rejecting Incoming Calls
After a few seconds, it is realized the call will not be
able to be answered. However, any questions will be
able to be fielded shortly.
To reject an incoming call:
•Press the Reject soft key
OR
•Press the Cancel Key
Rejected calls are sent directly to voicemail and will
be displayed in History accessed from the Idle
Screen Display.
Next
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