Yealink T26 User manual

Phone user guide copyright © 2014 HKT Page 1 of 23
one communications
Phone set user guide
Yealink T26 & T28
Last update: Dec 2013
This presentation contains confidential & proprietary information from HKT and
should not be copied or distributed without HKT’s prior written permission.

Phone user guide copyright © 2014 HKT Page 2 of 23
TABLE OF CONTENTS
1. Making calls.......................................................................................................................................................3
1.1. Dialing a number.......................................................................................................... 3
1.2. Using Busy Lamp......................................................................................................... 3
1.3. Redial............................................................................................................................. 3
2. Receiving calls..................................................................................................................................................4
2.1. Answer an incoming call ............................................................................................. 4
2.2. Answer a new incoming call during a phone conversation.................................... 4
2.3. Sending an incoming call to voicemail...................................................................... 4
3. Volume adjustment..........................................................................................................................................4
3.1. Ringtone volume .......................................................................................................... 4
3.2. Voice volume ................................................................................................................ 4
4. Handling calls ...................................................................................................................................................5
4.1. Holding call.................................................................................................................... 5
4.2. Call forwarding.............................................................................................................. 5
4.3. Do-Not-Disturb (DND) ................................................................................................. 6
4.4. Transferring calls.......................................................................................................... 6
4.5. Conferencing calls (3-party conference calling is supported)............................... 7
4.6. Call Park & Call Retrieve............................................................................................. 8
4.7. Paging............................................................................................................................ 9
4.8. Call pickup..................................................................................................................... 9
4.9. Boss and Sec incoming call handling ....................................................................... 9
5. Managing calls................................................................................................................................................10
5.1. Voicemail..................................................................................................................... 10
5.2. Voicemail remote access.......................................................................................... 10
5.3. Phone book................................................................................................................. 11
5.4. Call logs....................................................................................................................... 11
6. Fixed/Mobile Convergence..........................................................................................................................11
6.1. Pick up simultaneous ring calls................................................................................ 11
6.2. Call pull........................................................................................................................ 12
6.3. Mobile extension (this feature can only be used on designated handsets
models).................................................................................................................................... 12
7. Feature access codes...................................................................................................................................22

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1. Making calls
1.1. Dialing a number
a) First, lift the handset to take the phone off-hook (if using a hands-free
speakerphone, simply press or a line button).
b) At the dial tone, enter the extension/external number you wish to call (note: You
are NOT required to dial “9” when making an external call).
c) Press the #button.
d) When you finish speaking, hang up the phone by placing the handset back on-
hook (if using hands-free speakerphone, press to hang up).
1.2. Using Busy Lamp
a) First, take the phone off-hook. Then, press the Busy Lamp button for that
extension.
b) When you finish speaking, hang up the phone by placing the handset back on-
hook.
Note: Busy Lamp light ON indicates that the user of that particular extension is on the
phone, although you can still make calls to him/her.
1.3. Redial
a) Press to display the most recent numbers dialed from the phone.
b) Use and to scroll through the list until the number you want to call is
displayed.
c) Press to redial.

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2. Receiving calls
2.1. Answer an incoming call
a) An incoming call causes the phone to ring. Lift the handset to answer (if using
hands-free speakerphone, press or the flashing line button).
2.2. Answer a new incoming call during a phone conversation
a) A new incoming call causes the line button to flash. Press the flashing line button
to answer the new call. The 1st call will be automatically placed on hold. If you
cannot answer the call, the caller will go to voicemail (providing the voicemail
feature has been configured on your extension).
b) To reconnect to the first call, press the first call’s line button.
c) When juggling between calls, the phone automatically places your current call on
hold when you press a new line button.
d) If you have more than one call on hold, you can scroll through the held call
information by pressing and then press the Resume button to reconnect
to a held call.
2.3. Sending an incoming call to voicemail
You can send an incoming call directly to voicemail without answering. To do this,
press or the Reject button, without lifting the handset.
Note: If Fixed Mobile Convergence service is switched on, you MUST also reject the
call on your mobile to have the call directed to voicemail.
3. Volume adjustment
3.1. Ringtone volume
Place the phone on-hook. Press to decrease or increase volume.
3.2. Voice volume
Take the phone off-hook. Press to decrease or increase volume.

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4. Handling calls
4.1. Holding call
a) During a phone conversation, you can press to hold the call. The line
button light will begin to flash slowly.
b) To retrieve the call, press again.
4.2. Call forwarding
4.2.1. All/busy/no answer call forwarding
a) Press the FWD button.
b) Use and to select Always Forward, Busy Forward or No
Answer Forward.
c) Press to change call-forwarding status.
d) Press and to select Enable or Disable.
e) To change the number to which calls should be forwarded, use and
to select Forward to and press the Del button to delete the original
number. Then input the new number.
f) Press to confirm and save.
To change the After Ring Times of No Answer Forward
a) Press the FWD button.
b) Use and to select No Answer Forward.
c) Press to change call-forwarding status.
d) To change the After Ring Times, use and to select After Ring
Times.
e) Press and to select 5s, 10s or 15s.
f) Press to confirm and save.
4.2.2. Remotely activate all call forwarding
You can remotely activate your call forwarding feature from any phone.

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a) Call 2205 1111 or 2562 0111 from any phone.
b) Enter your phone number, then press the #button.
c) Enter your passcode, then press the # button.
d) Now you can select from the following options:
1) Press [1] to access voicemail.
2) Press [2] to record your personal greetings.
3) Press [3] to activate your remote call-forwarding setting.
a. Press [1] to activate call forwarding.
b. Press [2] to deactivate call forwarding.
c. Press [3] to change your forwarding destination.
d. Press [4] to listen to your forwarding status.
4) Press [4] to change your passcode.
4.3. Do-Not-Disturb (DND)
You can set Do-Not-Disturb (DND) status to prevent the phone from ringing in
response to incoming calls. These calls will be forwarded to your voicemail box.
a) Enter the *01 feature access code and press the #button to activate the feature.
b) When DND status is on, the DND light will illuminate.
c) To cancel, enter the #01 feature access code and then press the # button.
4.4. Transferring calls
4.4.1. Blind transfer (transfer a call to another phone number without consulting the
person who is to receive the call).
a) During a phone conversation, press .
b) Enter the phone number to which you want to transfer the call.
c) Press again.
d) The call is transferred and you can put the handset on hook.
4.4.2. Consultation transfer (consult the person to whom you are transferring the call
before completing the transfer).
a) During a phone conversation, press .
b) Enter the phone number to which you want to transfer the call.
c) Press the #button to call the receiving party.
d) After consulting the receiving party, press .
e) The call is transferred and you can put the handset on-hook.

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4.5. Conferencing calls (3-party conference calling is supported).
a) When you begin a conference, you are recognized as the 1st party of the
conference.
b) Call 2nd party (or answer an incoming call from the 2nd party).
c) When 2nd party answers, you can consult with him/her before adding him/her to
the conference.
d) Press . A new line opens.
e) Enter the phone number of the 3rd party. Then press the # button.
f) When the 3rd party answers, you can consult with him/her before adding him/her
to the conference.
g) Press again to add the 3rd party to the conference. 1st (yourself), 2nd and
3rd parties are all connected to a single conference.
h) However, if you want to join 2 active calls in a single conference, simply press
and all 3 parties will be connected to a single conference.
i) To separate the 2nd and 3rd party from the conference, press the Split button and
both calls will be placed on hold.
j) You can scroll through the held call information by pressing and , and
press the Resume button to reconnect to a held call or press the Cancel button
to drop the call.
(Note: If the 2nd or 3rd party hangs up, the call will continue between remaining parties.
However, if the 1st party hangs up, the call will end. Hence, the 2nd and 3rd parties will
not be connected.)
To initiate a 5-party conference (VAS) :
Step 1) When you begin a conference, you are the first party in the conference (Party 1).
Step 2) Call Party 2 by dialing their number (or answer an incoming call of a party)
Step 3) Wait for Party 2 to answer. When Party 2 answers, you can consult with them
before adding them to conference.
Step 4) Press the Conference or button. A new line opens
Step 5) Enter the phone number of Party 3
Step 6) Press the Send button
Step 7) Wait for Party 3 to answer. When Party 3 answers you can consult with them
before adding them to the conference.

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Step 8) Press the Conference or button again to add Party 3 to the conference.
Party 1 (yourself), Party 2 and Party 3 are all connected to a single conference.
Sep 9) Repeat Step 5 until Party 4 added into Conference.
Step 10) To end the conference, press the button.
4.6. Call Park & Call Retrieve
During a phone call, you can park your call (Call Park) and pick it up on another phone
set within the company (Call Retrieve).
4.6.1. Call Park
a) When on a call, press a free line button and enter the *84 feature access
code and press the # button.
b) When you hear the system prompt, press the #button again.
c) Hang up.
4.6.2. Call Retrieve
a) Use any phone set within the company other than your own, enter the
#84 feature access code and press the # button.
b) When you hear the system prompt, enter your extension number,
followed by the #button.
c) The call is re-connected.

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4.7. Paging
You can form paging groups of users within your company. Once formed, group
members can turn on their speakerphones and converse with one another, or as a
group.
a) Enter the *77 feature access code, plus the <Paging Group No.> (for example, to
page paging group 12, enter *7712).
b) Press the #button.
4.8. Call pickup
4.8.1. Call pickup
You can also pick up an incoming call to anyone in your company by specifying
the extension of that person.
a) In the event of an incoming call being received by another phone set,
enter the *21 feature access code and press the # button.
b) Enter the extension number of that phone set then press the #button.
c) You will connect with the incoming call immediately.
4.8.2. Group pickup
A group of users can be formed into a “Pickup Group”, whereby users can pick
up a call from any phone set in the group.
a) An incoming call intended for a user in your “Pickup Group” can be picked
up by entering the *11 feature access code and pressing the # button.
b) You will connect with the incoming call immediately.
4.8.3 Pickup calls for others with Busy Lamp
a) When an incoming call is delivered to a user whose extension is being
monitored by your Busy Lamp key, the Busy Lamp light will flash.
b) Press the Busy Lamp key to pick up the call for that extension
accordingly.
Note : To pick up calls for others with Busy Lamp, your phone set must have
Busy Lamp keys assigned to monitor particular extensions.
4.9. Boss and Sec incoming call handling
(only applicable to users subscribing to both Boss and Secretary Plans)

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Boss and Sec enables a secretary to make and receive calls on Boss lines, as well as
to monitor Boss line status.
4.9.1. Secretary picks up an incoming call on Boss line.
For Secretary/Secretary (Lite) Plans:
a) Lift the handset or press the Answer button or press .
b) Press the Boss Line button.
4.9.2. Secretary makes an outgoing call on the Boss line.
For Secretary/Secretary (Lite) Plans:
a) Press the Boss Line button.
b) At the dial tone, enter the number you wish to call.
c) Press the # button to make a call (the phone of the other party will show the
incoming call from the boss).
d) To hand the call to the boss, press .
e) Then the boss can press the flashing line button on his/her own phone set
to connect with the call.
4.9.3. Push & Talk between Boss and Secretary:
a) Press the Push&Talk button.
b) Speak when the microphone is turned on.
5. Managing calls
5.1. Voicemail
a) Press .
b) Follow the instructions prompt to listen to your voice message or change your
voicemail box settings.
(note: Voicemail can store 20 minutes of messages, each with a maximum duration of
one minute)
5.2. Voicemail remote access
You can remotely access your voicemail box from any phone.
a) Call 2205 1111 or 2562 0111 from any phone.
b) Enter your phone number, then press the #button.
c) Enter your passcode, then press the #button.
d) Now you can select from the following options:

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1) Press [1] to access voicemail box.
a. Press [1] to listen to voicemail.
b. Press [2] to record/change your busy greeting.
c. Press [3] to record/change your no answer greeting.
2) Press [2] to record your name for voicemail.
3) Press [3] to change your remote call-forwarding setting.
4) Press [4] to change your passcode.
5.3. Phone book
a) Press the Ph Book button.
b) Use and to select Personal or Company. Then press .
c) Use and to scroll through phone book entries.
d) Press button to dial.
5.4. Call logs
a) Press the Call Log button.
b) Use and to select Missed, Incoming or Outgoing,then press .
c) Use and to scroll through the call logs.
d) Press button to dial.
6. Fixed/Mobile Convergence
This allows your mobile number to be called simultaneously when an incoming call rings
your desk phone. With this arrangement, you can pick up the call using either your desk
phone or mobile. You can also “pull” a call from your mobile to a desk phone, or vice versa,
without interrupting the call (to subscribe, please contact your PCCW account manager or
call onecommunications service hotline on 1833111).
For instructions on turning on fixed-mobile convergence – simultaneous ring, please refer to
the web portal user guide.
6.1. Pick up simultaneous ring calls
To pick up a call using your mobile phone:

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a) Make sure the simultaneous ring feature is turned on (enabled) at your web
portal.
b) When your desk phone receives an incoming call, your mobile will ring
simultaneously.
c) An announcement on your mobile will ask you to press any key to pick up the
call. This indicates that the call is actually ringing your desk phone.
d) Press any key from 0 to 9 on your mobile to pick up the call.
e) You are now connected to the call.
6.2. Call pull
To pull a call from mobile to desk phone:
a) Make sure the simultaneous ring feature is turned on (enabled) at your web
portal.
b) Make sure the call was made to your desk phone and has already been picked
up by your mobile phone.
c) Enter the *88 feature access code on your desk phone, followed by the # button.
d) The call is now connected to your desk phone.
To pull a call from desk phone to mobile:
a) Make sure the fixed simultaneous ring feature is turned on (enabled) at your web
portal.
b) Make sure the call was made to your desk phone.
c) Using your mobile phone, place a call to 2513 1111.
d) Enter the *88 feature access code, followed by the # button.
e) The call is now connected to your mobile phone.
6.3. Mobile extension (this feature can only be used on designated handsets models).
Please contact your PCCW account manager or one communications service
hotline on 1833111 for details of designated mobile handset models.
6.3.1. How to activate Mobile Extension.
To activate Mobile Extension service, please follow the steps below:
a) Insert the FMC SIM into mobile handset.
b) After connecting to network, enter *137*138# then press dial.
c) You will see “Your request is being processed. 你的指示正在處理中” while
activation is under eway.
d) Wait for 3-5 minutes, then the service is ready to go.
e) The Mobile Extension menu, as shown below, will be found on your
handset by pressing the Mobile Ext icon in your mobile menu.

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Tips:Foreasyaccesstothemenu,werecommendcreatingashortcutonthemainmenuof
yourmobiledevice.
6.3.2. Change language
Before using the service, you can change language. Default Mobile Extension
language is English.
To change language, select the Language option.

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1. English

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2. Traditional Chinese
3. Simplified Chinese

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6.3.3. Description of features
Features 功能
(繁體中文) 功能
(简体中文) Description
Simultaneous
Ringing
(Sim Ring)
來電響鈴 来电响铃 System will ring corresponding mobile
for all incoming calls to desk phone
Call
Forwarding 來電轉駁 来电转驳 Forward all incoming calls to a specific
number or voicemail
Call Transfer 通話轉接 通话转接 Transfer a call to a specific number
while on a call
Call
Conference 電話會議 电话会议 Invite third parties to join a call and hold
a conference call
Call Pull 內線到手機 内线到手机 Pull the call from desk phone to mobile
while on a call
Voicemail 留言信箱 留言信箱 Access corporate voicemail via mobile
phone
6.3.4. Access voicemail
To check corporate voicemail using the Mobile Ext menu, select the “Voice
Mail” option (note: User may be prompted to enter passcode, if required by the
desk phone voicemail system).

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6.3.5. Call Forwarding
To forward all incoming desk phone calls, select the Call Forwarding option on
the Mobile Ext menu.
6.3.5.1. Forward All to…
a) User can forward all incoming desk phone calls to another number
(whether another extension or an external number, but not an IDD
number).
b) User must wait to hear the “forwarding successful” message
before ending the call.
6.3.5.2. Forward All to VM
a) User can forward all incoming desk phone calls to the voicemail
box.
b) User must wait to hear the “forwarding successful” message
before ending the call.
6.3.5.3. Cancel Forward All
a) Remotely cancel previously-set desk phone call forwarding.
b) User must wait to hear the “forwarding successful” message
before ending the call.

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6.3.6. Call Transfer
a) Select “Call Features” option in the Mobile Ext menu, then select “Call
Transfer”.
b) Entering destination number, which could be an extension number, external
number or international call number, and press OK.
The party on hold for call transfer will be listening to music while on hold.
When the ring back tone is heard, the call transfer party can end the call and
the call will be transferred (blind transfer).

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6.3.7. Call Conference
a) Select the “Call Features” option in Mobile Ext Menu, then select “Call
Conference”.
b) Enter the conference party’s number, which could be an extension number,
external number or international call number, and press OK.
c) Select “Join Conference” to merge the 2 calls for a conference, or
d) Select “Cancel Conference” to end the second call and connect back to the
first call again.
Note:
1. IDD calling while in call transfer and call conference should be:
0060[Country Code][Area Code][Phone Number]
2. The party on hold will be listening to music while on hold

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6.3.8. Making outgoing calls (displaying desk phone number)
Two ways exist to make calls from a mobile as if it were a desk phone
displaying the desk phone extension number.
6.3.8.1. Using Mobile Ext menu
Select “Call…” in the Mobile Ext menu, and enter the [extension number] (eg
1234), [external number] (eg 23456789) or 00[IDD number] (eg
00861234567890) in the pop-up box.
6.3.8.2. Using short code
Extension dialing: Press *#[extension number], e.g. *#1234
External call: Press *#[external number], e.g. *#23456789
International call: Press *#00+[Country Code]+[Area Code]+[Phone Number],
eg *#00861234567890 (system will request the access
code for authentication)
Note:
Caller ID displayed will be the desk phone number.