Yealink T54W User manual

Flexible.
Functional.
User-friendly.
Yealink T54W & T57W Phones
Midco.com/Business/GettingStarted

Table of Contents
Getting Started.........................................................2
Place a Call.................................................................3
Answer, Hold and Resume a Call..........................4
Speed Dial...................................................................5
Three-Way Call...........................................................6
Voicemail......................................................................7
Call Forwarding..........................................................8
Transfers......................................................................9
Call Parking...............................................................10
Do Not Disturb (DND)..............................................11
Volume and Ringtones...........................................12
Call History................................................................13
Company Directory.................................................14

2
Getting Started
If your phone is plugged in and connected
to the network, it’s time to configure the
functions and features to meet your needs.
This guide will help you understand the basics.
Ready, set, call!
See the full guide at:
Midco.com/Business/GettingStarted

3
Place a Call
Using the handset:
1. Pick up the handset.
2. Dial the number, and then press Call.
Using the speakerphone:
1. With the handset on-hook, press .
2. Dial the number, and then press Call.
Using the headset:
1. With the headset connected, press
to activate the headset mode.
2. Dial the number, and then press Call.
During a call, you may alternate
between the handset, speakerphone
and headset modes. Simply press the
Headset key, the Speakerphone key
or pick up the handset. Headset mode
requires a connected headset.

4
Answer, Hold and Resume a Call
To answer a call using the handset:
Pick up the handset to answer.
To answer a call using the speakerphone:
Press to answer.
To answer a call using the headset:
With the headset connected, press
to answer.
To hold a call:
Press or Hold during an active call.
To resume a call:
– For one call on hold, press or Resume.
– For multiple calls on hold, press or
to select the desired call, and then press
or Resume.

5
Speed Dial
To configure speed dial keys:
1. Navigate to Menu > Features > Dsskey.
2. Select the desired DSS key, and then
press Enter.
3. Select Speed Dial in the Type field, select
the desired line in the Account ID field,
enter a label in the Label field and then
enter the number in the Value field.
4. Press Save.
To use speed dial:
Simply press the speed dial key to dial
the present number based on your
desired configuration.

6
Three-Way Call
To initiate a three-way call:
1. Press Conference during an active call.
The call is placed on hold.
2. Dial the number of the second party, and
then press Call.
3. Press Conference again when the second
party answers. Three parties are now
joined in the conference.
Pro Tip: You may split the conference call
into two individual calls by pressing Split.

7
Voicemail
To set up voicemail:
1. Lift the handset and press the
Voicemail button.
2. Enter your default pin, followed by the #key.
3. Follow the instructions to complete
voicemail setup.
To listen to voicemail:
1. Life the handset and press the
Voicemail button.
2. Press or the voicemail line key.
3. Follow the voice prompts.
The power indicator LED will slowly flash
red if you have one or more voicemail
messages waiting at the message center.
By default, unanswered calls will go
to voicemail.
If you forget your voicemail PIN, contact
your company’s system administrator to
have it reset.

8
Call Forwarding
To enable call forward:
1. Navigate to Menu > Features > Call Forward.
2. Select the desired forward type:
–Always Forward: Forwards all incoming
calls to a specified forward-to destination.
–Busy Forward: Forwards calls when your
line is busy.
–No Answer Forward: Forwards calls when
DND is enabled, or if you do not answer
the call in a pre-selected amount of time.
3. Dial the number you want to forward to.
For No Answer Forward, press to
select the desired ring time to wait before
forwarding from the After Ring Time field.
4. Press Save to accept the change.
Note: When configuring the No Answer
Forward, you can choose from 0-80
seconds for the ring time.

9
Transfers
Blind Transfer
To perform a blind transfer:
1. Press or Transfer during an active call.
The call is placed on hold. Dial the number
you want to transfer to.
2. Press or B Transfer.
Semi-Attended & Attended Transfer
To perform a semi-attended or attended
transfer:
1. Press or Transfer during an active call.
The call is placed on hold. Dial the number
you want to transfer to, and then press Call.
2. Press or Transfer when you hear the
ringback tone or when the second
party answers.

10
Call Parking
To park a call:
1. While on an active call, select Transfer.
2. Press Park 1 or dial *45 to park the line.
To retrieve a parked call:
1. Dial *46#.
2. When prompted, dial the parking spot
or number you were provided plus
the # (pound).
3. Your call will now be retrieved from park.
Note: Anyone at the oce can retrieve
a parked call from any phone.

11
Do Not Disturb (DND)
To send incoming calls to voicemail:
1. Press the DND softkey.
2. The DND icon on the home screen will turn
red to indicate unavailability.
To disable DND mode, press Exit DND mode
on the home screen.
Note: During DND mode, callers will
be sent to voicemail. Calls cannot be
received until you disable DND mode.

12
Volume and Ringtones
To adjust the call volume:
Press to adjust during an active call.
To adjust the ringer volume:
Press to while not on an active call.
To set a ringtone:
1. Navigate to
Menu > Basic >Sound > Ringtones.
2. Press or to select Common or
the desired account and then press Enter.
3. Press or to select the
desired ringtone.
4. Press Save to accept the change.

13
Call History
To access and manage call history:
1. Press Call Logs.
2. Press or to select an entry from
the list.
3. Do the following:
– Press Call to call the entry.
– Press Option and then Delete to remove
an entry from the list.
– Press Option to do the following:
– Select Detail to view detailed
information about the entry.
– Select Add to Contacts to add the entry
to the local directory.
– Select Add to Blacklist to block
the caller.

14
Company Directory
To add a contact:
1. Press Directory, and then Local Directory.
2. Select All Contacts. Press Add to add
a contact.
3. Enter a contact name in the Name field
and contact number(s) in the corresponding
field(s). Press Save to accept the change.
To edit a contact:
1. Press Directory, and then select All Contacts.
2. Select the desired contact, press Option
and then select Detail from the prompt list.
3. Edit the contact information. Press Save to
accept the change.
To delete a contact:
1. Press Directory, and then select All Contacts.
2. Select the desired contact, press Option
and then select Delete from the prompt list.
3. Press OK to delete the selected item.

Online
Resources
We have online resources for all-things phone:
–Phone video tutorials
–CommPortal training videos
–More quick start guides
–EXP50 Expansion Module instructions
Access it all at:
Midco.com/Business/GettingStarted
BZ11_079_01a_0822