Yealink W52 User manual

Yealink W52 Quick Start Guide
Open Transfer
(Transfer a call with announcing)
1. Answer the call using the
green button .
2. Press the ‘Options’ soft key.
3. Select ‘Transfer’.
4. Dial the extension you wish to
transfer to or select from ‘Directory’.
5. Press either the key or the
green button .
6. Wait for colleague to answer.
7. Press the ‘Transfer’ soft key to send
the call to your colleague.
8. If your colleague is unavailable
you can bring the call back to your
handset by pressing the ‘End’
soft key.
Transferring Calls
Blind Transfer
(Transfer a call without announcing)
1. Answer the call.
2. Press the ‘Option’ soft key.
3. Select ‘Transfer’.
4. Dial the extension number you
wish to transfer the call to or select
from ‘Directory’.
5. Press the ‘Transfer’ soft key.
On Hold
1. Answer the call.
2. Press the ‘Option’ soft key.
3. Select ‘Hold’.
4. To bring the call back press the
‘Resume’ soft key.
DND (Do Not Disturb)
1. Press the button.
2. Using the arrow buttons
scroll to ‘Call Features’ .
3. Select ‘Do Not Disturb’.
4. Select your user.
5. Using the arrow keys scroll
left or right to enable or
disable ‘Do Not Disturb’.
6. ‘Do Not Disturb’ enabled
will be indicated by a
symbol at the top of
the screen.
*Please note placing your phone on ‘Do Not Disturb’
will send all calls that come to you straight to your
voicemail. If a call comes in to a group that you are
a part of and everyone in that group is on DND, this
will send the call to the group voicemail.
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Dialling Numbers
There is no need to dial ‘9’ for an outside line if you previously had to.
Dial the number (including area code) on the handset then
press the key or the green button .
To end the call, press the red hang up button .

Call History
1. Press the ‘History’ soft key.
2. Using the arrow keys you can scroll up
and down through the following:
• All Calls
• Outgoing Calls
• Missed Calls
• Accepted Calls
Voicemail
From Your Extension
1. Press the button, or dial ‘555’ followed by
the key, then select the voicemail box under
your user.
2. When prompted enter the password
(Default is 0000)followed by the #key.
3. Listen to options.
From Another Extension
1. Dial ‘556’ followed by the key or green button .
2. Enter the mailbox number you want to check
followed by the #key (usually the same as
extension number).
3. When prompted enter the password
(Default is 0000) followed by the #key.
4. Listen to options.
*Please note that this method can also be used to access group voicemail.
Recording Voicemail Greetings
1. Follow the steps above to either record a personal or group voicemail.
2. At the options menu select the option ‘0’ and the follow the prompts.
Pick Up Groups
Group Pick Up
Press *8 followed by the
key to pick up a call that is in
your group.
Direct Pick Up
Press 8* plus the extension
number you wish to pick up
followed by the key.
For example: *8201 would
pick up the extension 201 if it
was ringing.
Address Book
1. Press the key.
2. Using the arrow keys,
scroll to ‘Directory’ .
3. You can either scroll
through using the up
and down arrows or use
the key pad to start
typing the name of
contact you wish to select.
4. Pressing the call
button will call the
selected contact.
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02392 60 30 55
connect.aerial-direct.co.uk
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