Yealink W60 Series User manual

Yealink W60 Series
Handle Calls
This module is best viewed as ‘fit to page’ via Google Chrome or
Microsoft Edge.
Click Start to begin.
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Handle Calls
Call Options
After getting comfortable with the layout of the Yealink W60 Series device, getting to know how to handle
phone calls is the next step. Follow along in this module to learn how to place, answer, and forward calls,
as well as a few additional call options.
Use the ‘Next’ button to navigate through this interactive guide or click a section title to jump to that portion of the training.
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Handle Calls Knowledge
Check

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Placing Calls
Calls can be placed with one of the following methods:
•Press the Speakerphone key
•Select Intercom from the main menu to
display all internally registered handset names
After each method, enter the number via the keypad
and press , , or the key.
To make calls within the US, dial the 10-digit number
including the area code. It is not necessary to dial 1 or
9 prior. For international calls (from the US), dial 011,
the country code, Area code, and the number.
Next

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Placing Calls Practice
Upon entering Felipe’s extension, the call can
be placed.
Click on-screen to select one of the appropriate keys to
place the call and continue.

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Holding and Muting
While on the call with Felipe, the call duration and
destination will be displayed on the LCD screen for
the active call.
During the call, Felipe asks a question that must be
approved by a supervisor. Place the call on hold to
receive approval.
•Press the Options soft key

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Holding and Muting
•Highlight Hold using and
•Press the OK soft key

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Holding and Muting
The LCD display screen will show that Felipe’s call
has been placed on hold.
Once approval has been granted, to return to the call:
•Press the Resume soft key

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Holding and Muting
While on the call with Felipe there is background
noise in the office that may be distracting. The Yealink
device may be muted to reduce background noise.
Use the button to Mute and Unmute the device.
The LCD screen will indicate mute status.
Next

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Ending Calls
Upon completion of the call:
•Press the key

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Answering Incoming Calls
When receiving an incoming call, the caller ID will be
displayed on the LCD screen.
The call from Felipe may be answered with one of the
following methods:
•Press the key
•Press the Accept soft key
•Press the Speakerphone key
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