Yeastar Technology MyPBX U300 Service manual

Sales Tel: [phone]
E-mail: [e-mail]
Support Tel:[phone]
E-mail: [e-mail]
Web: http://www.yeastar.com
Version: 12.19.0.47
Revised:March 14, 2017

Copyright
Copyright 2006-2015 Yeastar Information Technology Co., Ltd. All rights reserved.
No parts of this publication may be reproduced or transmitted in any form or by any
means, electronic or mechanical, photocopying, recording, or otherwise, for any
purpose, without the express written permission of Yeastar Information Technology
Co., Ltd. Under the law, reproducing includes translating into another language or
format.
Declaration of Conformity
Hereby, Yeastar Information Technology Co., Ltd.declares
that MyPBX U300 is in conformitywith the essential
requirements and other relevant provisions of the CE, FCC.
Warranty
The information in this document is subject to change without notice.
Yeastar Information Technology Co., Ltd.makes no warranty of any kind with regard to
this guide, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose. Yeastar Information Technology Co., Ltd.shall not be
liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance or use of this guide.
WEEE Warning
In accordance with the requirements of council directive 2002/96/EC on
Waste of Electrical and Electronic Equipment (WEEE),ensure that at
end-of-life you separate this product from otherwaste and scrap and
deliver to the WEEE collection system inyour country for recycling.

MyPBX U300 Administrator Guide
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Contents
About This Guide................................................................................................1
Overview.............................................................................................................2
Features...........................................................................................................................2
MyPBX U300 Front Panel.................................................................................................3
MyPBX U300 Rear Panel..................................................................................................3
Installation ..........................................................................................................5
MyPBX U300 Packing List................................................................................................5
Specifications and Operating Environment........................................................................5
Placement Instructions......................................................................................................6
Connecting MyPBX U300 .................................................................................................6
Connection of Ethernet Ports.........................................................................................6
Connection of E1/T1 Port..............................................................................................6
Connection of FXS Ports...............................................................................................8
Power Connection.........................................................................................................8
Connection Diagram .....................................................................................................8
Getting Started....................................................................................................9
Accessing Web GUI..........................................................................................................9
Web Configuration Panel................................................................................................10
User Management..........................................................................................................10
Making and Receiving Calls............................................................................................10
Extensions........................................................................................................12
FXS Extensions..............................................................................................................12
VoIP Extensions .............................................................................................................15
Provisioning......................................................................................................20
Provisioning Methods .....................................................................................................20
Phone Provisioning.........................................................................................................20
General Settings for Yealink ........................................................................................20
General Settings for Aastra .........................................................................................22
Phone Book................................................................................................................22
Gateway Provisioning.....................................................................................................24
Trunks...............................................................................................................25
E1/T1/J1 Trunks .............................................................................................................25
PRI.............................................................................................................................25
SS7.............................................................................................................................29
MFC/R2......................................................................................................................32

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VoIP Trunks....................................................................................................................36
VoIP Trunk..................................................................................................................36
Service Provider..........................................................................................................38
Call Routes .......................................................................................................41
Outbound Routes ...........................................................................................................41
Inbound Routes..............................................................................................................44
PIN Settings ...................................................................................................................47
Blacklist..........................................................................................................................47
IVR ....................................................................................................................48
Ring Group .......................................................................................................50
Queue................................................................................................................52
Intercom & Paging............................................................................................56
Intercom.........................................................................................................................56
Paging Group .................................................................................................................56
Conference .......................................................................................................58
Configure a Conference Room........................................................................................58
Join a Conference Room ................................................................................................58
Manage the Conference .................................................................................................59
Audio Settings..................................................................................................60
System Prompt...............................................................................................................60
Custom Prompt...............................................................................................................62
Music on Hold.................................................................................................................63
Voicemail...........................................................................................................65
Voicemail Settings..........................................................................................................65
Voicemail to Email ..........................................................................................................66
How to Check Voicemail? ...............................................................................................67
How to Change Voicemail Greetings?.............................................................................68
Call Features.....................................................................................................70
Feature Code .................................................................................................................70
Call Transfer...................................................................................................................72
Blind Transfer..............................................................................................................72
Attended Transfer .......................................................................................................72
Call Pickup.....................................................................................................................72
Group Call Pickup.......................................................................................................73
Direct Call Pick............................................................................................................73
Spy.................................................................................................................................73
Call Parking....................................................................................................................74
Speed Dialing.................................................................................................................75
PIN User.........................................................................................................................75

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Callback .........................................................................................................................77
DISA...............................................................................................................................79
DNIS ..............................................................................................................................81
PBX Basic Settings...........................................................................................82
General Preferences.......................................................................................................82
Business Hours ..............................................................................................................83
Day/Night Control........................................................................................................84
Time Groups...............................................................................................................84
Holidays......................................................................................................................85
SIP & IAX Settings ............................................................................................87
SIP Settings....................................................................................................................87
IAX Settings....................................................................................................................91
Network Settings ..............................................................................................92
LAN Settings ..................................................................................................................92
WAN Settings.................................................................................................................93
DHCP Server..................................................................................................................94
VLAN Settings................................................................................................................94
VPN Settings..................................................................................................................95
DDNS Settings...............................................................................................................96
Static Route....................................................................................................................97
MyPBX Security................................................................................................98
Security Center...............................................................................................................98
Firewall Rules.................................................................................................................99
IP Blacklist....................................................................................................................101
AMI Settings.................................................................................................................102
Database Grant............................................................................................................103
Alert Settings................................................................................................................104
Certificates ...................................................................................................................105
System Settings.............................................................................................. 106
LDAP Server ................................................................................................................106
Storage Management...................................................................................................107
USB Devices.............................................................................................................107
External Storage .......................................................................................................107
Password Settings........................................................................................................109
Date and Time..............................................................................................................109
Firmware Upgrade........................................................................................................110
Upgrade through HTTP.............................................................................................110
Upgrade through TFTP ............................................................................................. 111
Backup and Restore.....................................................................................................112
Reset and Reboot.........................................................................................................113
Hot Standby..................................................................................................................114

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Status.............................................................................................................. 117
Extension Status...........................................................................................................117
Trunk Status.................................................................................................................117
Network Status.............................................................................................................119
System Info ..................................................................................................................119
Reports ...........................................................................................................120
Call Logs......................................................................................................................120
System Logs.................................................................................................................120
Packet Capture Tool .....................................................................................................121
Add-ons .......................................................................................................... 122
Call Recording..............................................................................................................122
MyPBX Client...............................................................................................................122
Billing System...............................................................................................................123
Hotel Module................................................................................................................123

MyPBX U300 Administrator Guide
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About This Guide
Thanks for choosing Yeastar MyPBX U300. MyPBX U300 boasts an embedded
E1/T1/J1 port with up to 30 lines, 2 FXS ports, 300 users, and 50 concurrent calls in
the one compact system, providing higher density trunking for offices using E1
PRI/SS7/R2 signaling. It could be used as a gateway to legacy PBX systems in
applications.
Audience
This guide is intended for administrators who need to prepare for, install, configure
and operate MyPBX Telephone System. In this guide, we describe every detail on the
functionality and configuration of MyPBX. We begin by assuming that you are
interested in MyPBX and familiar with networking and other IT disciplines.
Safety when working with electricity
Do not open the device when the device is powered on.
Do not work on the device, connect or disconnect cables when
lighting strikes.

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Overview
This chapter provides the following sections:
Feature
MyPBX U300 Front Panel
MyPBX U300 Rear Panel
Features
● Addons, including recording/MyPBX
client/Billing/Hotel
● Follow me
● Alert
● HTTPS
● Audio In/Out
● Integrated built-in packet capture tools
● Auto-provision
● Interactive Voice Response (IVR)
● Blacklist
● Intercom/Zone Intercom
● BLF Support
● L2TP
● Blind Transfer
● LDAP
● Call Back
● Mobility Extension
● Call Detail Records(CDR)
● Multiple administrators
● Call Forward
● Music On Hold
● Call Parking
● Music On Transfer
● Call Pickup
● OpenVPN
● Call Recording
● Paging/Zone Paging
● Call Routing
● PIN Users
● Call transfer
● PPPoE
● Call Transfer
● QOS
● Call Waiting
● Queue
● Caller ID
● Ring Group
● Conference
● Route by Caller ID
● Database Grant
● Security Center
● DDNS
● Skype Integration (Skype Connect)
● Define Office Time
● Speed Dial
● Dial by Name
● Spy functions
● DIDs
● Static Route
● Direct Inward System Access (DISA)
● T.38
● Distinctive Ringtone
● Three-way Calling
● Do Not Disturb(DND)
● VLAN
● External Storage
● Voicemail
● Firewalls
● WAN

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For more info, please click: Learn more about MyPBX U300 here:
http://www.yeastar.com/Products/MyPBX-U300
MyPBX U300 Front Panel
Figure 1-1 MyPBX U300 Front Panel
MyPBX U300 Rear Panel
Figure 1-2 MyPBX U300 Rear Panel
E1/T1

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Table 1-1 MyPBX U300 LED Description
LED
LED Status
Description
POWER
On
The power is switched on.
Off
The power is switched off.
RUN
Blinking
The system is running properly.
Not Blinking/Off
The system goes wrong.
Table 1-2 MyPBX U300 Port Description
Ports
Description
RJ11 ports
FXS port (green light): For the connection of analog phones.
Console port
For debugging.
E1/T1
For the connection to E1 line or the E1 port of traditional PBX.
USB port
For the storage of call recording files.
Ethernet ports
MyPBX U300 provides two 10/100 adaptive RJ45 Ethernet ports,
marked as LAN and WAN.
LAN port: LAN port is for the connection to Local Area Network
(LAN).
WAN port: WAN port is the network port for the connection to
internet. It supports “DHCP server”, “PPPoE/dynamic DNS”, and
“static IP” for IP address assignment.
Audio In
For the connection to a music-on-hold source.
Audio Out
For the connection to a paging system.
Reset Button
Press the reset button to restore the factory defaults.
Note: please make sure that you’d like to reset because once reset, the
previous configurations would be erased automatically.
Power Inlet
For connection of power supply.

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Installation
Before getting started with MyPBX U300, you need to know how to install the device
properly. This chapter gives detailed installation instructions.
MyPBX U300 Packing List
Specifications and Operating Environment
Placement Instructions
Connecting MyPBX U300
MyPBX U300 Packing List
Upon receiving Yeastar MyPBX U300 gift box, please open the package and check if
all the items are supplied as MyPBX U300 Packing List. If there is any problem,
please contact your provider.
Table 2-1 MyPBX U300 Packing List
Item
Unit
QTY
Description
MyPBX U300
PC
1
MyPBX U300 device unit
Power cord
PC
1
For the input of 12V/5A DC power
Telephone line
PC
1
Network cable
PC
1
RS232-RJ45 cable
PC
1
Mounting ear
PC
3
Long mounting ear: 1 PC; short mounting
ear: 2PCS
Screws
PC
9
9 screws (φ3.0*6mm) for mounting ears
Grounding stud and nut
Pair
1
Warranty card
PC
1
With Serial Number printed for Repair &
Return.
Feature code card
PC
1
Specifications and Operating Environment
Table 2-2 Specifications and Operating Environment
MyPBX U300
Description
Size (L×W×H)
213mm × 160mm ×44mm
Power Supply
AC 100-240V (DC 12V 5A)

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Operating Temperature
0°C to 40°C, 32°F to 104°F
Storage Temperature
-20°C to 65°C, 4°F to 149°F
Humidity
10% to 90% (non-condensing)
Placement Instructions
To avoid unexpected accident, personal injury or device damage, please read the
following instructions before installing MyPBX.
Connecting MyPBX U300
Connection of Ethernet Ports
MyPBX U300 provides two10/100M adaptive RJ45 Ethernet ports, LAN and WAN.
Connect one end of a network cable to the LAN/WAN port of the MyPBX U300, and
the other end to any port of company’s switch/router.
Connection of E1/T1 Port
MyPBX U300 supports one E1/T1 port. Below are the connection instructions.
The E1/T1 port could be connected to the E1 line or the E1 port of traditional PBX.
Note: the E1/T1 port of MyPBXU300 is RJ45 port, and the pins are defined as below
table:
Ambient Temperature: to avoid overheating, please do not run MyPBX
in the place where the ambient temperature is above 104°F (40°C ).
Ventilation: please make sure that the device has good ventilation
around.
Anti-jamming: there may be some sources of interference that might
affect the normal running of the Gateway. It’s highly recommended that
the device
i. Should be placed away from high-power radio, radar
transmitters and high frequency, and high-current devices.
ii. Is using independent power junction box and effective anti-grid
interference measures have been taken.
Mechanical load: Please make sure that the device is placed steadily
to avoid any accident that might cause damage. If placed on the
desktop, please ensure it is horizontally placed.

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Item
Description
1
RX- Receive Data-
2
RX+ Receive Data+
3
Not used
4
TX- Transmit Data-
5
TX+ Transmit Data+
6
Not used
7
Not used
8
Not used
Note: Please follow the below steps to make RJ45 cable to connect it to the E1 port.
Step 1: Connect MyPBX U300 E1 port to the E1 line according to the line sequence of
E1 port.
From the above table, we can see that the No.1 and No.2pins of MyPBX U300 E1 port
is for receiving data (No.1 for receiving data -, No.2 for receiving data +), while No.4
and No.5 is for transmittingdata (No.4 is for transmitting data -, No.5 is for transmitting
data +).
When connected to the E1 line, RX- of E1 port should be connected to TX- of E1 line;
RX+ of E1 port should be connected to TX+ of E1 line; TX- of E1 port should be
connected to RX- of E1 line; TX+ of E1 port should be connected to RX+ of E1 line.
For example, the line sequence of the E1 line (RJ45 port) provided by the telecom
company is: No.4 for TX-, No.5 for TX+, No.7 for RX- and No.8 for RX+ which
apparently can’t correspond to that of MyPBX U300 E1 port. So you need jumper,
which could be depicted as below:
Figure 3-1 E1 cable cord sequence
Step 2: Connect the self-made RJ45 cable to E1 port.

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Connection of FXS Ports
The FXS port could be connected to an analog phone with a phone line.
Power Connection
Once users have made sure that device installation, cable connection and power type
is correct, please switch on the power. The device will start booting. In the meantime,
users would see that the “POWER”and “RUN”indicator lights turn on.
Note:please switch off the power before plugging or unplugging the cables.
Connection Diagram

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Getting Started
In this chapter, we guide you through the basic steps to start with a new MyPBX
U300:
Accessing Web GUI
Web Configuration Panel
User Management
Making and Receiving Calls
Accessing Web GUI
MyPBX U300 provides web-based configuration interface for administrator and
account user. The user can manage the device by logging in theWeb interface.Check
the factory defaultsbelow:
IP address: http://192.168.5.150
User Name: admin
Default Password: password
1. Start the browser on PC. In the address bar, enter the IP address, click
“Enter”button and then you can see the Web Configuration Panel login page.
2. Enter the Admin User Name and Password to log in.
Figure 3-1 MyPBX U300 Web Configuration Panel Login Page
Note:
It is highly recommended that you change the default password on first login.

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Web Configuration Panel
There are 5 main sections on the Web Configuration Panel for users to check the
MyPBX U300’s status and configure it.
Status: check System Status, Extension Status, Trunk Status, Network Status.
System: configure Network Settings, Security related Settings, System Date and
Time, Password, Backup and Restore, Storage Management, Recording Settings
etc.
PBX: configure extensions, PSTN trunks, Call Routing, Call Features, Audio
Settings, Voicemail Settings, SIP Settings etc.
Reports: check system logs and call logs.
Addons: activate and manage MyPBX addons, including Call Recording, MyPBX
Client, Billing System and Hotle Module.
Logout: log out MyPBX U300.
Note:
After saving the changes, remember to click the “Apply changes” button on the upper
right of the Web GUI to makethe changes take effect.
User Management
MyPBX U300supports 4 user types with different privileges.
User Privileges
Administrator has the highest privilege. The administrator can access all pages
on MyPBX U300Web and make all the configurations on the system.
Username: admin
Default Password: password
User Administrator has basic privileges; do not have the permission to create
VoIP trunks, reset, update, backup and restore MyPBX.
CDR Administrator only has the permission to manage call logs.
Extension User has the privilege to check voicemails, and one-touch recordings.
Username: Extension number (i.e.601)
Default Password: Extension number (i.e. 601)
The password is the same as “Voicemail Access PIN” and can be changed on
extension edit page.
Making and Receiving Calls
The MyPBX default settings are sufficient to make phone calls. It is not necessary to
makeany changes unless the user wants to create new extensions or trunks.

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Internal calls between extensions
Connect analog phones to FXS ports on MyPBX U300, users could make calls
between extensions just by dialing the other’s extension number.
If IP terminals have registered to MyPBX U300 successfully, users could also
make internal calls using SIP extensions.
Outbound calls
Firstly, please connect E1/T1 line to E1 port on MyPBX U300.
Then the default extensions are able to make outbound calls via the trunks by
simply dialing “9+phone number”.
Note:the dial pattern of the default outbound route is “9.”and strip 1 digit. If you
have changed it, please dial according to the outbound route settings.
Inbound calls
When the user calls the E1/T1 trunk number, MyPBX U300 would route the call to
IVR (the “welcome”prompt) by default. Then the user can operate following the
prompt.

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Extensions
This chapter explains how to create and configure extensions on MyPBX U300. It
supports VoIP extensions and FXS extensions, go to PBX→Extensions→ FXS/VoIP
Extensions page to configure the extensions.
FXS Extensions
VoIP Extensions
FXS Extensions
MyPBX U300 supports up to 2 FXS extensions.
Click to edit each FXS extension.
To change a FXS extension’s number, you have to click to delete the extension
first, then click to edit the extension’s number.
FXS Extension Configuration
The extension settings are divided into General Settings and Other Settings.
1) General Settings
Table 4-1 FXS Extension Configuration- General Settings
Items
Description
Extension
The numbered extension, which will be associated with this
particular User/Phone.
Port
Corresponding port for the FXS port, depends on which slot the
module was inserted.
Name
A character-based name for this user, e.g. “Bob Jones”.
Caller ID
The Caller ID will be used when this user calls another internal
extension.
Voicemail
Enable Voicemail
Enable voicemail for the user.
Voicemail Access PIN
The voicemail password (digits only) for the user to access
the voicemail box.
Mail Settings
EnableSendVoicemail
Once enabled, the voicemailwillbe sent to a configured
email address.
Enable Send Voicemail

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Wether to send voicemail to email or not.
Email Address
If “Voicemail to Email”is enabled, fill in the email address
where to send the voicemail.
Note: please ensure that the section “SMTP Settings for
Voicemail”(in the “Voicemail Settings”) have been properly
configured before using this feature.
Flash
Sets the amount of time, in milliseconds, that must pass since
the last hook-flash event received by MyPBX U300 before it will
recognize a second event. If a second event occurs in less time
than defined byHook Flash Detection, then MyPBX U300 will
ignore the event. The default value of Flash is 1000 ms.
Pickup Group
If this extension belongs to a pickup group, any calls that ring
this extension can be picked up by other extensions in the same
pickup group by dialing the Call Pickup feature code (the default
is *4).
Note:*4 is the default setting, it can be changed underFeature
Codes→ General → Call Pickup.
Max Call Duration
Setup the max cull duration for every call of this extension, but
it’s only valid for outbound calls. Enter “0” or leave this blank
empty, the value would be equal to the max call duration
configured in the Option Settings page.
Note:this setting will not be valid for internal calls.
2) Advanced Settings
Table 4-2 FXS Extension Configuration- Advanced Settings
Items
Description
Call Waiting
Check this option if the extension should have Call Waiting
capability. If this option is checked, the “When busy” follow me
options will not be available. The call waiting function of IP
phone has higher priority than MyPBX U300’s call waiting
function.
DND
Don’t Disturb. When DND is enabled for an extension, the
extension will not be available.
User Web Interface
Check this option to allow the user to log in to the MyPBX User
Web interface, which can be used to access voicemail and
extension recordings. Users may log in the MyPBX User Web
interface by using their extension number and voicemail PIN as
the user name and password respectively.
Ring Out
Check this option if you want to customize the ring time. Ring
tone will stop over the time defined.
Follow me
Call forwarding for an extension can be configured here. The
administrator can configure FollowMe option for this extension. If

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you want to transfer the call to an outbound number, please
follow the dial pattern of outbound route filled in the outbound
number.
For example: transferring to your mobile phone number
123456789, the dial pattern of outbound route is “9.”, you should
fill in 9123456789 here.
Volume Settings
Rxgain
The Volume sent to FXS extension.
Txgain
The Volume sent out by the FXS extension.
Mobility Extension
MyPBX allows you to use your mobile phone as an extension. If
you set your mobile phone as a mobility extension and then you
call MyPBX with this mobile phone, you will hear a dial tone.
MyPBX will recognize your call as a call from an extension. You
can dial the number of other extensions (your caller ID will be
the number of your extension) or dial out via outbound routes
just like dialing from your extension.
Note: If callback is enabled in the inbound route, the mobility
extension function of this inbound route will be disabled.
Enable Mobility Extension
Enable this feature.
Mobility Extension Number
When you dial the server with this number, the mobile
phone gets the permission of the extension. For example:
dialing the other extensions, playing the voicemail.
Ring Simultaneously
When the extension has an incoming call, it rings its mobility
extension simultaneously.
Note: MyPBX doesn’t support the PSTN line for Ring
Simultaneously.
Outbound Prefix
Fill in proper prefix of mobile number so that it can match an
outbound route to dial the mobility extension. For example,
if you set the prefix 9, it will send “9+ mobility extension
number” to the outbound route.
Caller ID Type
Normally, you choose the “default” option except for using
MyPBX U300 in Japan, in which case you should choose
“Japan”.
Spy Settings
There are 4 spy modes available:
General spy
You have the permission to use the following 3 modes.
Normal spy
You can only hear the call, but can't talk