Yeastar Technology S-Series Service manual

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E-mail: [e-mail]
Support Tel:[phone]
E-mail: [e-mail]
Web: http://www.yeastar.com
Version: 30.0.0.32
Revised: 2016.06.27
S-Series VoIP PBX
Administrator Guide
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Copyright
Copyright 2006-2016 Yeastar Information Technology Co., Ltd. All rights reserved.
No parts of this publication may be reproduced or transmitted in any form or by any means,
electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the
express written permission of Yeastar Information Technology Co., Ltd. Under the law, reproducing
includes translating into another language or format.
Declaration of Conformity
Hereby, Yeastar Information Technology Co., Ltd. declares that Yeastar
S-Series IP PBX is in conformity with the essential requirements and other
relevant provisions of the CE, FCC.
Warranty
The information in this document is subject to change without notice.
Yeastar Information Technology Co., Ltd. makes no warranty of any kind with regard to this guide,
including, but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Yeastar Information Technology Co., Ltd. shall not be liable for errors contained herein nor
for incidental or consequential damages in connection with the furnishing, performance or use of this
guide.
WEEE Warning
In accordance with the requirements of council directive 2002/96/EC on Waste of
Electrical and Electronic Equipment (WEEE), ensure that at end-of-life you separate this
product from other waste and scrap and deliver to the WEEE collection system in your
country for recycling.
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Contents
About This Guide................................................................................................................ 1
S-Series Overview ..........................................................................................................................2
Introduction...................................................................................................................................2
Feature Highlights.........................................................................................................................2
Expansion Board...........................................................................................................................3
Expansion Board –EX08...........................................................................................................3
Expansion Board –EX30...........................................................................................................3
D30 Module...............................................................................................................................3
Hardware Overview.......................................................................................................................4
Yeastar S20...............................................................................................................................4
Yeastar S50...............................................................................................................................4
Yeastar S100.............................................................................................................................5
Yeastar S300.............................................................................................................................6
LED Indicators and Ports ..............................................................................................................6
LED Indicators...........................................................................................................................6
Port Description.........................................................................................................................7
Getting Started.................................................................................................................... 8
Accessing Web GUI......................................................................................................................8
Web Configuration Desktop...........................................................................................................9
Desktop.....................................................................................................................................9
Taskbar......................................................................................................................................9
Main Menu.................................................................................................................................9
Options....................................................................................................................................10
Save and Apply Changes.........................................................................................................11
Make Your First Call.................................................................................................................... 11
System Settings.................................................................................................................12
Network.......................................................................................................................................12
Basic Settings..........................................................................................................................12
OpenVPN ................................................................................................................................13
DDNS Settings ........................................................................................................................13
Static Route.............................................................................................................................14
Security.......................................................................................................................................15
.Firewall Rules.........................................................................................................................16
IPAuto Defense.......................................................................................................................17
Service ....................................................................................................................................17
Certificate................................................................................................................................19
Database Grant .......................................................................................................................20
User Permission..........................................................................................................................20
Add New User Permission.......................................................................................................21
User Portal...............................................................................................................................21
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Date & Time................................................................................................................................22
Email...........................................................................................................................................23
Storage .......................................................................................................................................23
Storage Devices......................................................................................................................23
Storage Locations....................................................................................................................25
Auto Cleanup...........................................................................................................................25
Extensions .........................................................................................................................27
Add New Extension.....................................................................................................................27
Add Bulk Extensions ...................................................................................................................32
Search and Edit Extension..........................................................................................................33
Extension Group .........................................................................................................................34
Trunks.................................................................................................................................35
FXO Trunk...................................................................................................................................35
BRI Trunk....................................................................................................................................37
GSM/CDMA/3G Trunk.................................................................................................................40
VoIP Trunk ..................................................................................................................................41
E1/T1/J1 Trunk............................................................................................................................44
Call Control........................................................................................................................51
Inbound Routes...........................................................................................................................51
Outbound Routes........................................................................................................................53
Auto CLIP Routes........................................................................................................................55
Time Conditions ..........................................................................................................................56
Add Time Condition.................................................................................................................56
Add a Holiday..........................................................................................................................57
Assigning Time Conditions to Inbound Routes.........................................................................57
Assigning Time Conditions to Outbound Routes......................................................................57
Call Features......................................................................................................................58
IVR..............................................................................................................................................58
Ring Group..................................................................................................................................59
Queue.........................................................................................................................................60
Conference .................................................................................................................................62
Join a Conference Room.........................................................................................................62
Manage the Conference ..........................................................................................................62
Pickup Group ..............................................................................................................................63
Speed Dial ..................................................................................................................................64
Callback......................................................................................................................................66
DISA ...........................................................................................................................................67
Blacklist/Whitelist ........................................................................................................................68
Pin List........................................................................................................................................69
Linking a PIN List to Outbound Routes/DISA...........................................................................70
Paging/Intercom..........................................................................................................................70
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SMS............................................................................................................................................71
SMS to Email...........................................................................................................................71
Email to SMS...........................................................................................................................72
Voice Prompts....................................................................................................................74
Prompt Preference......................................................................................................................74
System Prompt............................................................................................................................74
Upload System Prompts..........................................................................................................74
Download Online Prompt.........................................................................................................75
Music on Hold .............................................................................................................................75
Custom Prompt...........................................................................................................................76
General...............................................................................................................................78
Preference ..................................................................................................................................78
Feature Code..............................................................................................................................79
Voicemail.....................................................................................................................................81
Voicemail to Email Template....................................................................................................83
SIP..............................................................................................................................................83
General....................................................................................................................................83
NAT .........................................................................................................................................84
Codec......................................................................................................................................86
TLS..........................................................................................................................................87
Session Timer..........................................................................................................................87
QOS........................................................................................................................................88
T.38.........................................................................................................................................88
Advanced ................................................................................................................................89
IAX..............................................................................................................................................89
Recording...........................................................................................................................90
Event Center ......................................................................................................................91
Event Settings.............................................................................................................................91
Notification Contacts ...................................................................................................................92
Event Log....................................................................................................................................93
CDR and Recording...........................................................................................................94
PBX Monitor.......................................................................................................................95
Extension Status.........................................................................................................................95
Trunk Status................................................................................................................................96
Concurrent Call...........................................................................................................................98
Resource Monitor..............................................................................................................99
Information..................................................................................................................................99
Network.......................................................................................................................................99
Performance .............................................................................................................................100
CPU.......................................................................................................................................100
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Memory .................................................................................................................................100
LAN .......................................................................................................................................101
Storage Usage..........................................................................................................................101
Maintenance.....................................................................................................................102
Upgrade....................................................................................................................................102
Automatic Upgrade................................................................................................................102
Browsing File from Local PC to Upgrade...............................................................................103
Upgrade through HTTP..........................................................................................................103
Upgrade through TFTP..........................................................................................................103
Backup and Restore..................................................................................................................104
Reset and Reboot.....................................................................................................................105
System Log...............................................................................................................................106
Operation Log ...........................................................................................................................106
Troubleshooting.........................................................................................................................107
Ethernet Capture Tool............................................................................................................107
DAHDI Monitor Tool...............................................................................................................108
IP Ping...................................................................................................................................108
Traceroute .............................................................................................................................109
App Center .......................................................................................................................110
What App Center Offers ............................................................................................................110
PBX Center............................................................................................................................110
LDAP Server.......................................................................................................................... 110
Auto Provisioning....................................................................................................................111
Install Apps.................................................................................................................................111
Manage Apps.............................................................................................................................111
LDAP Server.....................................................................................................................113
Auto Provisioning............................................................................................................118
Provisioning Methods................................................................................................................118
Auto Provisioning Settings.........................................................................................................118
Device List.............................................................................................................................118
Upload Files...........................................................................................................................120
Phonebook ............................................................................................................................120
Firmware Upgrade.................................................................................................................121
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About This Guide
Thanks for choosing Yeastar S-Series IP PBX. This guide is intended for administrators who need to
prepare for, configure and operate S-Series IP PBX. In this guide, we describe every detail on the
functionality and configuration of the PBX. We begin by assuming that you are interested in
S-Series IP PBX and familiar with networking and other IT disciplines.
Products Covered
This guide explains how to configure the following products:
Yeastar S20 IP PBX
Yeastar S50 IP PBX
Yeastar S100 IP PBX
Yeastar S300 IP PBX
Related Documents
The following related documents are available on Yeastar website: http://www.yeastar.com.
Document
Description
Yeastar S-Series Datasheet
Datasheet for the Yeastar S-Series.
Yeastar S20 Installation Guide
Yeastar S50 Installation Guide
Yeastar S100 Installation Guide
Yeastar S300 Installation Guide
Installation guide for the Yeastar Series IP PBX.
Yeastar S-Series Extension User Guide
Users could refer to the manual for instructions on
how to login the user portal, and how to configure their
accounts, listen to call recordings, check voicemail
messages, etc.
Safety when working with electricity
Do not use a 3rd party power adaptor.
Do not power on the device during the installation.
Do not work on the device, connect or disconnect cables when lightning strikes.
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S-Series Overview
This chapter provides the following sections:
Introduction
Feature Highlights
Expansion Board
Hardware Overview
Introduction
Designed with the small and medium sized enterprises in mind, supporting up to 500 users and built
using the very latest technology, the Yeastar S-Series delivers exceptional cost savings, productivity
and efficiency improvements, delivering power, performance, quality and peace of mind.
The all new S-Series is engineered for the communications needs of today and tomorrow, and with
the Yeastar unique modular design future proofs your investment choice.
Feature Highlights
Appreciate the Easy-to-use Solution
Intuitive and graphical UI brings point-and-click configuration.
Convenient Phone Provisioning feature saves you tremendous time.
Everything can be managed from anywhere with Internet access.
Your Choice of Technologies and Features
Embedded VoIP capability and analog phone connections.
Rich external lines options include SIP, PSTN, ISDN BRI, E1/T1/PRI, and cellular networks.
Concurrent calls and maximum users are expandable with modules.
App Center integrates features that you can add when you need them.
Telephone System without Risk
Meanwell power supply featuring MTBF>560Kh.
High-quality Freescale CPU processor and industry leading TI DSP voice processor.
Connectors from TE Connectivity with a gold plating layer as thick as 15 μ.
Lightening protection on analog ports complying with ITU-T K.20/45/21 8/20 μs and GR-1089
standard.
Play Safe and Expect Reliability
TLS, SRTP, and HTTPS standards for better security.
Defend against malicious attack with built-in Firewall.
Monitor system status and behavior and be notified when abnormalities occur.
Learn more about Yeastar S-Series here:
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Expansion Board
Yeastar S100 and S300 are expandable.
S100 supports up to 2 EX08/EX30 Expansion Spans; supports 1 D30 Module.
S300 supports up to 3 EX08/EX30 Expansion Spans; supports up to 2 D30 Modules.
Expansion Board –EX08
EX08 board supports up to 4 modules (8 ports).
Expansion Board –EX30
EX30 board supports 1 E1/T1 port.
D30 Module
D30 is a DSP module, used to expand the capacity of PBX. With per D30 module added, the
extensions increase 100 and concurrent calls increase 30 in additional.
Optional Module
O2 Module
S2 Module
B2 Module
GSM Module
3G Module
CDMA Module
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Hardware Overview
Yeastar S20
Yeastar S50
Front Panel
Power Indicator
System Status RJ11 Port Status
WAN Status
LAN Status
Rear Panel
Power
RJ11 Port WAN LAN Reset
Antenna Socket
TF Slot
Front Panel
System Indicator
Power Indicator RJ11 Port Reset
WAN
LAN RJ11 Port Status
SD Slot
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Yeastar S100
Rear Panel
Power Switch
Antenna Socket Power Inlet
Protective Earth
Front Panel (1*EX30 + 1*EX08)
E1/T1 Port
RJ11 Port
RJ11 Port Status
Rear Panel
Antenna Socket
SD Slot Console Power Switch
Power LAN Power Inlet
System WAN Protective Earth
Reset USB Slot
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Yeastar S300
LED Indicators and Ports
LED Indicators
LED
Indication
Status
Description
POWER
Power status
On
The power is switched on
Off
The power is switched off
System
System status
Blinking
The system is running properly
Static/Off
The system goes wrong
WAN
WAN status
Blinking
Stable WAN port connection.
Off
No WAN port connection.
LAN
LAN status
Blinking
Stable LAN port connection.
Off
No LAN port connection.
RJ11 Port
Status
FXS
Green light
Static: The port is idle.
Blinking: There is an ongoing call on the port.
GSM/CDMA/3G
Red light
Static: the trunk is idle.
Blinking slowly: there is no SIM card inserted.
Front Panel (1*EX30 + 2*EX08)
E1/T1 Port
RJ11 Port RJ11 Port
RJ11 Port Status RJ11 Port Status
Rear Panel
Antenna Socket
SD Slot Console Power Switch
Power LAN Power Inlet
System WAN Protective Earth
Reset USB Slot
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Blinking rapidly: the trunk is in use.
BRI
Orange light
Blinking slowly: the BRI line is
disconnected.
Static: the BRI line is connected or in use.
FXO
Red light
Blinking slowly: no PSTN line is
connected
to the port.
Static: the PSTN line is idle.
Blinking rapidly: the PSTN line is busy.
Port Description
Ports
Description
RJ11 Port
FXO port (red light): for the connection of PSTN lines or FXS ports of traditional
PBX.
FXS port (green light): for the connection of analog phones.
BRI port (orange light): for the connection of ISDN BRI lines.
Note: the sequence number of the ports corresponds to that of the Indicator
lights in the front panel. (I.e. the LED lights in the front indicate the connection
status of the corresponding ports at the front panel.)
ANT
Connect to GSM/CDMA/3G Antenna.
E1/T1
Connect to E1 line or the E1 port of traditional PBX.
Console
Connect to the RS-232 Cable to debug to system.
TF Slot
Insert TF card.
SD Slot
Insert SD card.
USB Slot
Connect to USB external disk.
Ethernet Port
Yeastar S20 provides two 10/100M adaptive RJ45 Ethernet ports, S50/100/300
supports two 10/100/1000M Ethernet ports.
LAN port: LAN port is for the connection to Local Area Network (LAN).
WAN port: WAN port is the network port for the connection to internet. It
supports „DHCP server‟, „PPPoE/dynamic DNS‟, and “static IP” for IP
address assignment.
Reset Button
Press and hold for 10 seconds to restore the factory defaults
Power Inlet
Connect the supplied power supply to the port.
Power Switch
Press this button to switch on/off the device.
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Getting Started
This chapter explains how to log in Yeastar S-Series Web GUI, use the taskbar and widgets, and
open applications with the Main Menu.
Accessing Web GUI
Web Configuration Desktop
Make Your First Call
Accessing Web GUI
Yeastar S-Series provides web-based configuration interface for administrator and extension users.
The administrator can manage the device by logging in the Web interface. Check the factory defaults
below:
IP address: https://192.168.5.150:8088
User Name: admin
Default Password: password
To log in S-Series:
1 Make sure your computer is connected to the same network as the IP PBX.
2 Start a web browser on your PC, enter the IP address, press Enter on your keyboard.
3 Enter your user name and password, click Login.
Figure 2-1 S-Series Web Configuration Panel Login Page
Note: To ensure your connection to the S-Series Web GUI runs smoothly, please use the following
browsers:
Chrome
Firefox
Internet Explorer: 11.0 or later
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Web Configuration Desktop
When you log in Yeastar S-Series Web GUI, you will see the desktop. From here, you can manage
settings, install applications, or view system resource information.
Desktop
The desktop is where your application windows are displayed.
Figure 2-2 Desktop
Taskbar
The taskbar at the top of the desktop includes the following items:
Figure 2-3 Taskbar
1 Main Menu: view and open applications installed on your S-Series system.
2 Open Application
Click the icon of an application to show or hide its window on the desktop.
Right-click the icon and choose from the shortcut menu to manage the application window
(Maximize, Minimize, Restore, Close).
3 Options: logout, change Web language or modify personal account options.
Main Menu
Click the Main Menu at the top-left of the desktop, you can find all the installed applications on
your S-Series system.
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Figure 2-4 Main Menu
Options
Click the options icon to logout, change Web language or modify your account settings.
Figure 2-5 Options
Language
Select Language to change web language.
My Settings
Click My Settings to modify your account settings. Here you can change the login password and
bind your email address with the account.
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Figure 2-6 My Settings
Logout
Click Logout to log out the Web GUI.
Save and Apply Changes
Click on Save button after your configurations on the S-Series system, do not forget to click Apply
button on the upper right of the desktop to submit all the changes. If the change requires reboot to
take effect, the system will prompt you with a pop-up window.
Make Your First Call
Connect your IP phone and S-Series device to the same network. Then register an extension to the
IP phone and make your first call through S-Series system.
1 Log in your S-Series Web GUI, go to Settings > PBX > Extensions.
2 Click Add to create a new extension, set the type as “SIP”. You will need the Registration Name
and Registration Password to register the extension later.
3 Register the extension on your phone with the Registration Name and Registration Password,
the SIP server address is your S-Series IP address.
4 When the extensions is registered to S-Series, you can dial *2 to access your voicemail box. The
default password to enter the voicemail box is your extension number.
5 Once entering the voicemail box, you are connected to the S-Series system!
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System Settings
This chapter explains system settings on S-Series. Go to Settings > System to check the system
settings.
Network
Security
User Permission
Date & Time
Email
Storage
Network
After successfully logging in the S-Series Web GUI for the first time with the factory IP address, users
could go to Settings > System > Network to configure the network for S-Series.
Yeastar S-Series supports two Ethernet modes: Dual and Bridge.
Basic Settings
Please check the basic network settings below.
Table 3-1 Network Basic Settings Description
Basic Settings
Hostname
Set the hostname for the system.
Mode
Select the Ethernet mode. The default mode is Dual.
Bridge: LAN port interface will be used for uplink connection. WAN
port interface will be used as bridge for PC connection.
Dual: the two Ethernet interfaces will use different IP addresses.
Assign two IP addresses in this mode.
Default Interface
In Dual mode, you need to choose the default interface.
LAN/WAN Settings (DHCP Mode)
If you choose this mode, the system will act as DHCP client to get an available IP address from
your local network.
LAN/WAN Settings (Static IP Address)
IP Address
Enter the IP address (xxx.xxx.xxx.xxx).
Subnet Mask
Enter the subnet mask (xxx.xxx.xxx.xxx). For example, 255.255.255.0
Gateway
Enter the gateway address (xxx.xxx.xxx.xxx).
Preferred DNS Server
Enter the IP address of the preferred DNS server (xxx.xxx.xxx.xxx).
Alternate DNS Server
Enter the IP address of the alternative DNS server (xxx.xxx.xxx.xxx).
LAN/WAN Settings (PPPoE)
Username
Enter the PPPoE username.
Password
Enter the PPPoE password.
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VLAN
Enable VLAN
Check this option to enable VLAN.
VLAN ID
Enter the VLAN ID.
VLAN Priority
Set the VLAN priority. The default is 0.
OpenVPN
S-Series supports OpenVPN. The system provides detailed VPN configurations on the Web GUI and
you can also upload the VPN configuration package to the system to make it work.
Before using OpenVPN feature, please Enable OpenVPN first, then choose the Type to configure
OpenVPN:
Manual Configuration
Upload OpenVPN Package
Check the VPN configurations parameters below.
Table 3-2 OpenVPN Manual Configuration Parameters Description
OpenVPN Configuration
Server Address
Enter the server address of OpenVPN.
Server Port
Enter the server port of OpenVPN. The default is 1194.
Protocol
Select the protocol type. The server and client must use the same protocol.
Device
Select the network device. The client and server must use the same setting.
TUN: a TUN device is a virtual point-to-point IP link.
TAP: a TAP device is a virtual Ethernet adapter.
Username
Specify the username.
Password
Specify the password.
Encryption
Select the encryption method. The server and client must use the same
setting.
Compression
Enable or disable compression for data stream. The server and client must
use the same setting.
Proxy Server
Specify the proxy server.
Proxy Port
Specify the proxy port.
CA Cert
Upload a CA certificate.
Cert
Upload a Client certificate.
Key
Upload a Client key.
TLS Authentication
Enable or disable TLS authentication. If enabled, please upload a TA key
via Settings > System> Security>Certificate.
DDNS Settings
Dynamic DNS or DDNS is a method of updating, in real time, a Domain Name System (DNS) to
point to a changing IP address on the Internet. This is used to provide a persistent domain name
for a resource that may change location on the network. DDNS is usually configured on router. If
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your router cannot support DDNS, we can set up DDNS on Yeastar system.
Yeastar S-Series supports the following DDNS servers:
dyndns.org
freedns.afraid.org
www.no-ip.com
www.zoneedit.com
www.oray.com
3322.org
Check the DDNS configuration parameters below.
Table 3-3 DDNS Configuration Parameters Description
DDNS
DDNS Status
This shows the current DDNS status of the device.
Enable DDNS
Check this box to enable DDNS.
Server
Choose a DDNS provider from the list.
Username
Enter the username of your DDNS account.
Password
Enter the password of you DDNS account.
Hash
Enter your string of Hash as provided by freedns.afraid.org.
Domain
Enter the domain name.
Static Route
In computer networking, a routing table is a data table stored in a router or a networked device that
lists the routes to particular network destinations, and in some cases, metrics (distances) associated
with those routes. Static routes are entries made in a routing table by non-automatic means and
which are fixed rather than being the result of some network topology “discovery” procedure.
Static route on the system is used to configure to route the connection, packets to particular network
destinations, usually a specific gateway.
Routing Table
All the static routes are displayed on the Routing Table.
Figure 3-1 Routing Table
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