ZKTeco ProMA Series User manual

Product Name and Model Number User Manual
P a g e |1Copyright©2020 ZKTECO CO., LTD. All rights reserved.
Thank you for choosing our product. Please read the instructions carefully
before operation. Follow these instructions to ensure that the product is
functioning properly. The images shown in this manual are for illustrative
purposes only.
For further details, please visit our Company’s website
www.zkteco.com.

ProMA Series User Manual
P a g e |1Copyright©2022 ZKTECO CO., LTD. All rights reserved.
Copyright © 2022 ZKTECO CO., LTD. All rights reserved.
Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any
way or form. All parts of this manual belong to ZKTeco and its subsidiaries (hereinafter the "Company" or
"ZKTeco").
Trademark
is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by
their respective owners.
Disclaimer
This manual contains information on the operation and maintenance of the ZKTeco equipment. The
copyright in all the documents, drawings, etc. in relation to the ZKTeco supplied equipment vests in and is
the property of ZKTeco. The contents hereof should not be used or shared by the receiver with any third
party without express written permission of ZKTeco.
The contents of this manual must be read as a whole before starting the operation and maintenance of the
supplied equipment. If any of the content(s) of the manual seems unclear or incomplete, please contact
ZKTeco before starting the operation and maintenance of the said equipment.
It is an essential pre-requisite for the satisfactory operation and maintenance that the operating and
maintenance personnel are fully familiar with the design and that the said personnel have received
thorough training in operating and maintaining the machine/unit/equipment. It is further essential for the
safe operation of the machine/unit/equipment that personnel has read, understood and followed the
safety instructions contained in the manual.
In case of any conflict between terms and conditions of this manual and the contract specifications,
drawings, instruction sheets or any other contract-related documents, the contract conditions/documents
shall prevail. The contract specific conditions/documents shall apply in priority.
ZKTeco offers no warranty, guarantee or representation regarding the completeness of any information
contained in this manual or any of the amendments made thereto. ZKTeco does not extend the warranty
of any kind, including, without limitation, any warranty of design, merchantability or fitness for a particular
purpose.
ZKTeco does not assume responsibility for any errors or omissions in the information or documents which
are referenced by or linked to this manual. The entire risk as to the results and performance obtained from
using the information is assumed by the user.
ZKTeco in no event shall be liable to the user or any third party for any incidental, consequential, indirect,
special, or exemplary damages, including, without limitation, loss of business, loss of profits, business
interruption, loss of business information or any pecuniary loss, arising out of, in connection with, or

ProMA Series User Manual
P a g e |2Copyright©2022 ZKTECO CO., LTD. All rights reserved.
relating to the use of the information contained in or referenced by this manual, even if ZKTeco has been
advised of the possibility of such damages.
This manual and the information contained therein may include technical, other inaccuracies or
typographical errors. ZKTeco periodically changes the information herein which will be incorporated into
new additions/amendments to the manual. ZKTeco reserves the right to add, delete, amend or modify the
information contained in the manual from time to time in the form of circulars, letters, notes, etc. for better
operation and safety of the machine/unit/equipment. The said additions or amendments are meant for
improvement /better operations of the machine/unit/equipment and such amendments shall not give any
right to claim any compensation or damages under any circumstances.
ZKTeco shall in no way be responsible (i) in case the machine/unit/equipment malfunctions due to any
non-compliance of the instructions contained in this manual (ii) in case of operation of the
machine/unit/equipment beyond the rate limits (iii) in case of operation of the machine and equipment in
conditions different from the prescribed conditions of the manual.
The product will be updated from time to time without prior notice. The latest operation procedures and
relevant documents are available on http://www.zkteco.com
If there is any issue related to the product, please contact us.
ZKTeco Headquarters
Address ZKTeco Industrial Park, No. 32, Industrial Road,
Tangxia Town, Dongguan, China.
Phone +86 769 - 82109991
Fax +86 755 - 89602394
For business related queries, please write to us at: [email protected].
To know more about our global branches, visit www.zkteco.com.

ProMA Series User Manual
P a g e |3Copyright©2022 ZKTECO CO., LTD. All rights reserved.
About the Company
ZKTeco is one of the world’s largest manufacturer of RFID and Biometric (Fingerprint, Facial, Finger-vein)
readers. Product offerings include Access Control readers and panels, Near & Far-range Facial Recognition
Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and
Consumer products including battery-operated fingerprint and face-reader Door Locks. Our security
solutions are multi-lingual and localized in over 18 different languages. At the ZKTeco state-of-the-art
700,000 square foot ISO9001-certified manufacturing facility, we control manufacturing, product design,
component assembly, and logistics/shipping, all under one roof.
The founders of ZKTeco have been determined for independent research and development of biometric
verification procedures and the productization of biometric verification SDK, which was initially widely
applied in PC security and identity authentication fields. With the continuous enhancement of the
development and plenty of market applications, the team has gradually constructed an identity
authentication ecosystem and smart security ecosystem, which are based on biometric verification
techniques. With years of experience in the industrialization of biometric verifications, ZKTeco was
officially established in 2007 and now has been one of the globally leading enterprises in the biometric
verification industry owning various patents and being selected as the National High-tech Enterprise for 6
consecutive years. Its products are protected by intellectual property rights.
About the Manual
This manual introduces the operations of the ProMA Series.
All figures displayed are for illustration purposes only. Figures in this manual may not be exactly consistent
with the actual products.
Features and parameters with ★are not available in all devices.

ProMA Series User Manual
P a g e |4Copyright©2022 ZKTECO CO., LTD. All rights reserved.
Document Conventions
Conventions used in this manual are listed below:
GUI Conventions
For Software
Convention
Description
Bold font
Used to identify software interface names e.g. OK,Confirm,Cancel.
>
Multi-level menus are separated by these brackets. For example, File > Create >
Folder.
For Device
Convention
Description
< >
Button or key names for devices. For example, press <OK>.
[ ]
Window names, menu items, data table, and field names are inside square
brackets. For example, pop up the [New User] window.
/
Multi-level menus are separated by forwarding slashes. For example,
[File/Create/Folder].
Symbols
Convention
Description
This implies about the notice or pays attention to, in the manual.
The general information which helps in performing the operations faster.
The information which is significant.
Care taken to avoid danger or mistakes.
The statement or event that warns of something or that serves as a cautionary
example.

ProMA Series User Manual
P a g e |5Copyright©2022 ZKTECO CO., LTD. All rights reserved.
Table of Contents
1 INSTRUCTION FOR USE...................................................................................................................................7
1.1 HOW TO SCAN THE QR CODE?............................................................................................................................................7
1.2 STANDING POSITION, POSTURE AND FACIAL EXPRESSION....................................................................................................... 7
1.3 FACE REGISTRATION..........................................................................................................................................................8
1.4 FINGER PLACEMENT.......................................................................................................................................................... 9
2 APPEARANCE................................................................................................................................................. 10
2.1 PROMA-QR.................................................................................................................................................................. 10
2.2 PROMA........................................................................................................................................................................ 11
2.3 PROMA-RF................................................................................................................................................................... 12
2.4 TERMINAL AND WIRING DESCRIPTION................................................................................................................................13
2.4.1 TERMINAL DESCRIPTION.........................................................................................................................................................13
2.5 WIRING DESCRIPTION......................................................................................................................................................15
2.5.1 POWER CONNECTION............................................................................................................................................................. 15
2.5.2 LOCK RELAY CONNECTION..................................................................................................................................................... 15
2.5.3 DOOR SENSOR, EXIT BUTTON, ALARM AND AUXILIARY CONNECTION................................................................................ 16
2.5.4 WIEGAND CONNECTION......................................................................................................................................................... 16
2.5.5 RS485 CONNECTION............................................................................................................................................................... 17
2.5.6 ETHERNET CONNECTION........................................................................................................................................................ 17
3 INSTALLATION...............................................................................................................................................18
3.1 INSTALLATION ENVIRONMENT...........................................................................................................................................18
3.2 DEVICE INSTALLATION..................................................................................................................................................... 18
4 STANDBY INTERFACE................................................................................................................................... 20
5 VERIFICATION MODE....................................................................................................................................21
5.1 QR CODE VERIFICATION★.............................................................................................................................................. 21
5.2 FACIAL VERIFICATION...................................................................................................................................................... 21
5.3 CARD VERIFICATION........................................................................................................................................................ 22
5.4 FINGERPRINT VERIFICATION★.......................................................................................................................................... 22
6 LOGIN WEBSERVER....................................................................................................................................... 23
7 FORGOT PASSWORD.................................................................................................................................... 25
8 USER MANAGEMENT.................................................................................................................................... 28
8.1 USER REGISTRATION........................................................................................................................................................28
8.1.1 BASIC INFORMATION.............................................................................................................................................................. 28
8.1.2 ONLINE REGISTRATION........................................................................................................................................................... 29
8.2 SEARCH FOR USERS.........................................................................................................................................................32
8.3 EDIT USER..................................................................................................................................................................... 32
8.4 DELETE USER................................................................................................................................................................. 33
9 ADVANCED SETTINGS.................................................................................................................................. 34

ProMA Series User Manual
P a g e |6Copyright©2022 ZKTECO CO., LTD. All rights reserved.
9.1 COMMUNICATION SETTINGS.............................................................................................................................................34
9.2 CLOUD SERVER SETTING.................................................................................................................................................. 35
9.3 DATE SETUP...................................................................................................................................................................36
9.4 SYSTEM SETTINGS........................................................................................................................................................... 37
9.5 SERIAL COMM................................................................................................................................................................ 38
9.6 FACE PARAMETERS..........................................................................................................................................................39
9.7 AUTOTEST..................................................................................................................................................................... 42
9.7.1 TEST FACE................................................................................................................................................................................ 42
9.7.2 TEST FINGERPRINT SENSOR.................................................................................................................................................... 43
9.8 WIEGAND SETUP............................................................................................................................................................ 43
10 DEVICE MANAGEMENT.............................................................................................................................. 45
10.1 DEVICE MANAGEMENT.................................................................................................................................................. 45
10.2 UPDATA FIRMWARE...................................................................................................................................................... 46
10.3 CHANGE PASSWORD..................................................................................................................................................... 47
10.4 OPERATION LOG...........................................................................................................................................................48
10.5 DOWNLOAD FIRMWARE LOGS........................................................................................................................................ 49
11 ....................................................................................................................................................................... 49
11 SYSTEM INFORMATION..............................................................................................................................50
12 CONNECT TO ZKBIO CVSECURITY SOFTWARE........................................................................................52
12.1 SET THE COMMUNICATION ADDRESS...............................................................................................................................52
12.2 ADD DEVICE ON THE SOFTWARE.....................................................................................................................................53
12.3 MOBILE CREDENTIAL ★................................................................................................................................................ 54
APPENDIX 1.......................................................................................................................................................58
REQUIREMENTS OF LIVE COLLECTION AND REGISTRATION OF VISIBLE LIGHT FACE IMAGES..............................................................58
REQUIREMENTS FOR VISIBLE LIGHT DIGITAL FACE IMAGE DATA...................................................................................................59
APPENDIX 2.......................................................................................................................................................60
PRIVACY POLICY...................................................................................................................................................................60
ECO-FRIENDLY OPERATION.................................................................................................................................................... 62

ProMA Series User Manual
P a g e |7Copyright©2022 ZKTECO CO., LTD. All rights reserved.
1Instruction for Use
Before getting into the Device features and its functions, it is recommended to be familiar to the below
fundamentals.
1.1 How to scan the QR code?
Open the Mobile Credential of ZKBioSecurity App and parallel the phone screen to the device QR code
scanner.
Note: Place your phone within 15 to 50cm of the device (distance depends on the size of the phone
screen), do not block the device QR code scanner and QR code in the phone screen.
1.2 Standing Position, Posture and Facial Expression
The recommended distance
The distance between the device and a user whose height is
in a range of 1.55m to 1.85m is recommended to be 0.3 to
2.5m. Users may slightly move forward or backward to
improve the quality of facial images captured.

ProMA Series User Manual
P a g e |8Copyright©2022 ZKTECO CO., LTD. All rights reserved.
Recommended Standing Posture and Facial Expression
Standing Posture Facial Expression
Note: Please keep your facial expression and standing posture natural while enrolment or verification.
1.3 Face Registration
Try to keep the face in the centre of the screen during registration. Please face towards the camera and
stay still during face registration. The screen should look like this:

ProMA Series User Manual
P a g e |9Copyright©2022 ZKTECO CO., LTD. All rights reserved.
Correct face registration and authentication method
Recommendation for registering a face
When registering a face, maintain a distance of 40cm to 80cm between the device and the
face.
Be careful not to change your facial expression. (Smiling face, drawn face, wink, etc.)
If you do not follow the instructions on the screen, the face registration may take longer or
may fail.
Be careful not to cover the eyes or eyebrows.
Do not wear hats, masks, sunglasses, or eyeglasses.
Be careful not to display two faces on the screen. Register one person at a time.
It is recommended for a user wearing glasses to register both faces with and without glasses.
Recommendation for authenticating a face
Ensure that the face appears inside the guideline displayed on the screen of the device.
If the glasses have been changed, authentication may fail. If the face without glasses has
been registered, authenticate the face without glasses further. If the face with glasses has
been registered, authenticate the face with the previously worn glasses.
If a part of the face is covered with a hat, a mask, an eye patch, or sunglasses, authentication
may fail. Do not cover the face, allow the device to recognize both the eyebrows and the
face.
1.4 Finger Placement
Recommended fingers: Index, middle, or ring fingers.
Avoid using the thumb or pinky, as they are difficult to accurately tap onto the fingerprint reader.
Note: Please use the correct method when pressing your fingers onto the fingerprint reader for
registration and identification.

ProMA Series User Manual
P a g e |10 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
2Appearance
2.1 ProMA-QR
No.
Description
1
Microphone
2
Camera
3
2" Display Screen
4
Card Reading Area
5
Doorbell Button
6
Flash
7
QR Code Scanner
8
Speaker
9
Reset

ProMA Series User Manual
P a g e |11 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
2.2 ProMA
No.
Description
1
Microphone
2
Camera
3
2" Display Screen
4
Card Reading Area
5
Doorbell Button
6
Flash
7
Fingerprint Sensor
8
Speaker
9
Reset

ProMA Series User Manual
P a g e |12 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
2.3 ProMA-RF
No.
Description
1
Microphone
2
Camera
3
2" Display Screen
4
Card Reading Area
5
Doorbell Button
6
Flash
7
Speaker
8
Reset

ProMA Series User Manual
P a g e |13 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
2.4 Terminal and Wiring Description
2.4.1 Terminal Description
Interface
Description
12V
12V Power In
GND
GND
NO1
Lock
COM1
NC1

ProMA Series User Manual
P a g e |14 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
AUX1
Auxiliary Input
SEN1
Sensor
BUT1
Exit Button
AL-
Alarm
AL+
BELL-
Bell
BELL+
12V-OUT
Power Out
GND
WD1-OUT
Wiegand Out
WD0-OUT
485B
RS485
485A
IWD1
Wiegand In
IWD0
GND
TX+
Network Interface
TX-
RX+
RX-

ProMA Series User Manual
P a g e |15 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
2.5 Wiring Description
2.5.1 Power Connection
Recommended power supply
Rating of 12V and 3A
To share the device’s power with other devices, use a power supply with higher current ratings.
2.5.2 Lock Relay Connection
The system supports both Normally Opened Lock and Normally Closed Lock. The NO Lock (normally
opened when powered) is connected with ‘NO1’ and ‘COM1’ terminals, and the NC Lock (normally closed
when powered) is connected with ‘NC1’ and ‘COM1’ terminals. The power can be shared with the lock or
can be used separately for the lock, as shown in the example with NC Lock below:

ProMA Series User Manual
P a g e |16 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
2.5.3 Door Sensor, Exit Button, Alarm and Auxiliary Connection
2.5.4 Wiegand Connection
The Wiegand card reader connects to the top 4 pins of the Wiegand terminal and the last two pins are
used by the Access Controller, as shown in the following figure. It sends the credentials to the device via
Wiegand communication.

ProMA Series User Manual
P a g e |17 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
2.5.5 RS485 Connection
The RS485 lets users connect to multiple readers to the device. RS485 can be connected to the terminal, as
shown in the figure below.
2.5.6 Ethernet Connection
Connect the device and computer software over an Ethernet cable. An example is shown below:
Note: In LAN, the IP addresses of the server (PC) and the device must be in the same network segment
when connecting to WebServer.

ProMA Series User Manual
P a g e |18 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
3Installation
3.1 Installation Environment
Please refer to the following recommendations for installation.
3.2 Device Installation
ProMA series installations are the same, the following is an example of ProMA.
1. Attach the mounting template sticker to the wall, and drill holes according to the mounting paper.
2. Fix the backplate on the wall using wall mounting screws.
3. Attach the device to the backplate.
4. Fasten the device to the backplate with a security screw.

ProMA Series User Manual
P a g e |19 Copyright©2022 ZKTECO CO., LTD. All rights reserved.