ZKTeco ProFace X Series User manual

ProFace X Series User Manual
Page | 1 Copyright©2020 ZKTECO CO., LTD. All rights reserved.
Thank you for choosing our product. Please read the instructions carefully
before operation. Follow these instructions to ensure that the product is
functioning properly. The images shown in this manual are for illustrative
purposes only.
For further details, please visit our Company’s website
www.zkteco.com.
User Manual
ProFace X Series
Date: May 2022
Doc Version: 1.0
English

ProFace X Series User Manual
Page | 1 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
Copyright © 2022 ZKTECO CO., LTD. All rights reserved.
Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any
way or form. All parts of this manual belong to ZKTeco and its subsidiaries (hereinafter the "Company" or
"ZKTeco").
Trademark
is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by
their respective owners.
Disclaimer
This manual contains information on the operation and maintenance of the ZKTeco equipment. The
copyright in all the documents, drawings, etc. in relation to the ZKTeco supplied equipment vests in and
is the property of ZKTeco. The contents hereof should not be used or shared by the receiver with any
third party without express written permission of ZKTeco.
The contents of this manual must be read as a whole before starting the operation and maintenance of
the supplied equipment. If any of the content(s) of the manual seems unclear or incomplete, please
contact ZKTeco before starting the operation and maintenance of the said equipment.
It is an essential pre-requisite for the satisfactory operation and maintenance that the operating and
maintenance personnel are fully familiar with the design and that the said personnel have received
thorough training in operating and maintaining the machine/unit/equipment. It is further essential for
the safe operation of the machine/unit/equipment that personnel has read, understood and followed the
safety instructions contained in the manual.
In case of any conflict between terms and conditions of this manual and the contract specifications,
drawings, instruction sheets or any other contract-related documents, the contract
conditions/documents shall prevail. The contract specific conditions/documents shall apply in priority.
ZKTeco offers no warranty, guarantee or representation regarding the completeness of any information
contained in this manual or any of the amendments made thereto. ZKTeco does not extend the warranty
of any kind, including, without limitation, any warranty of design, merchantability or fitness for a
particular purpose.
ZKTeco does not assume responsibility for any errors or omissions in the information or documents
which are referenced by or linked to this manual. The entire risk as to the results and performance
obtained from using the information is assumed by the user.
ZKTeco in no event shall be liable to the user or any third party for any incidental, consequential, indirect,
special, or exemplary damages, including, without limitation, loss of business, loss of profits, business
interruption, loss of business information or any pecuniary loss, arising out of, in connection with, or
relating to the use of the information contained in or referenced by this manual, even if ZKTeco has been
advised of the possibility of such damages.
This manual and the information contained therein may include technical, other inaccuracies or
typographical errors. ZKTeco periodically changes the information herein which will be incorporated into

ProFace X Series User Manual
Page | 2 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
new additions/amendments to the manual. ZKTeco reserves the right to add, delete, amend or modify
the information contained in the manual from time to time in the form of circulars, letters, notes, etc. for
better operation and safety of the machine/unit/equipment. The said additions or amendments are
meant for improvement /better operations of the machine/unit/equipment and such amendments shall
not give any right to claim any compensation or damages under any circumstances.
ZKTeco shall in no way be responsible (i) in case the machine/unit/equipment malfunctions due to any
non-compliance of the instructions contained in this manual (ii) in case of operation of the
machine/unit/equipment beyond the rate limits (iii) in case of operation of the machine and equipment
in conditions different from the prescribed conditions of the manual.
The product will be updated from time to time without prior notice. The latest operation procedures and
relevant documents are available on http://www.zkteco.com.
If there is any issue related to the product, please contact us.
ZKTeco Headquarters
Address ZKTeco Industrial Park, No. 32, Industrial Road,
Tangxia Town, Dongguan, China.
Phone +86 769 - 82109991
Fax +86 755 - 89602394
For business related queries, please write to us at: [e-mail].
To know more about our global branches, visit www.zkteco.com.

ProFace X Series User Manual
Page | 3 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
About the Company
ZKTeco is one of the world’s largest manufacturer of RFID and Biometric (Fingerprint, Facial, Finger-vein)
readers. Product offerings include Access Control readers and panels, Near & Far-range Facial Recognition
Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and
Consumer products including battery-operated fingerprint and face-reader Door Locks. Our security
solutions are multi-lingual and localized in over 18 different languages. At the ZKTeco state-of-the-art
700,000 square foot ISO9001-certified manufacturing facility, we control manufacturing, product design,
component assembly, and logistics/shipping, all under one roof.
The founders of ZKTeco have been determined for independent research and development of biometric
verification procedures and the productization of biometric verification SDK, which was initially widely
applied in PC security and identity authentication fields. With the continuous enhancement of the
development and plenty of market applications, the team has gradually constructed an identity
authentication ecosystem and smart security ecosystem, which are based on biometric verification
techniques. With years of experience in the industrialization of biometric verifications, ZKTeco was
officially established in 2007 and now has been one of the globally leading enterprises in the biometric
verification industry owning various patents and being selected as the National High-tech Enterprise for 6
consecutive years. Its products are protected by intellectual property rights.
About the Manual
This manual introduces the operations of ProFace X / ProFace X [TI] / ProFace X [TD].
All figures displayed are for illustration purposes only. Figures in this manual may not be exactly
consistent with the actual products.
Features and parameters with ★are not available in all devices.

ProFace X Series User Manual
Page | 4 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
Document Conventions
Conventions used in this manual are listed below:
GUI Conventions
For Software
Convention Description
Bold font Used to identify software interface names e.g. OK, Confirm, Cancel.
> Multi-
level menus are separated by these brackets. For example, File > Create >
Folder.
For Device
Convention Description
< > Button or key names for devices. For example, press <OK>.
[ ] Window names, menu items, data table, and field names are inside square brackets.
For example, pop up the [New User] window.
/ Multi-
level menus are separated by forwarding slashes. For example,
File/Create/Folder.
Symbols
Convention Description
This represents a note that needs to pay more attention to.
The general information which helps in performing the operations faster.
The information which is significant.
Care taken to avoid danger or mistakes.
The statement or event that warns of something or that serves as a cautionary
example.

ProFace X Series User Manual
Page | 5 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
Table of Contents
DATA SECURITY STATEMENT ................................................................................................................... 7
SAFETY MEASURES ................................................................................................................................... 7
1OVERVIEW........................................................................................................................................ 10
2INSTRUCTIONS TO USE ................................................................................................................... 10
STANDING POSITION,FACIAL EXPRESSION AND STANDING POSTURE.................................................................................................. 10
PALM REGISTRATION................................................................................................................................................................................. 11
FACE REGISTRATION.................................................................................................................................................................................. 11
STANDBY INTERFACE ................................................................................................................................................................................. 12
VIRTUAL KEYBOARD .................................................................................................................................................................................. 13
VERIFICATION MODE ................................................................................................................................................................................. 14
2.6.1 PALM VERIFICATION................................................................................................................................................................................. 14
2.6.2 PASSWORD VERIFICATION ..................................................................................................................................................................... 16
2.6.3 FACIAL VERIFICATION.............................................................................................................................................................................. 18
2.6.4 COMBINED VERIFICATION ...................................................................................................................................................................... 23
3MAIN MENU ..................................................................................................................................... 24
4USER MANAGEMENT....................................................................................................................... 26
ADDING USERS .......................................................................................................................................................................................... 26
SEARCH FOR USERS ................................................................................................................................................................................... 30
EDIT USERS................................................................................................................................................................................................. 31
DELETING USERS........................................................................................................................................................................................ 31
5USER ROLE ....................................................................................................................................... 32
6COMMUNICATION SETTINGS.......................................................................................................... 34
NETWORK SETTINGS.................................................................................................................................................................................. 34
PC CONNECTION ....................................................................................................................................................................................... 35
WIRELESS NETWORK ................................................................................................................................................................................. 36
CLOUD SERVER SETTING ........................................................................................................................................................................... 38
WIEGAND SETUP........................................................................................................................................................................................ 39
6.5.1 WIEGAND INPUT........................................................................................................................................................................................ 39
6.5.2 WIEGAND OUTPUT ................................................................................................................................................................................... 41
7SYSTEM SETTINGS........................................................................................................................... 42
DATE AND TIME ......................................................................................................................................................................................... 42
ACCESS LOGS SETTING.............................................................................................................................................................................. 43
FACE PARAMETERS.................................................................................................................................................................................... 45
PALM PARAMETERS................................................................................................................................................................................... 47
MONITORING SETTINGS★........................................................................................................................................................................ 48
SECURITY SETTING ..................................................................................................................................................................................... 49
FACTORY RESET ......................................................................................................................................................................................... 50
TEMPERATURE MANAGEMENT.................................................................................................................................................................. 51
DETECTION MANAGEMENT★................................................................................................................................................................... 51
8PERSONALIZE SETTINGS................................................................................................................. 54

ProFace X Series User Manual
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INTERFACE SETTINGS ................................................................................................................................................................................. 54
VOICE SETTINGS......................................................................................................................................................................................... 55
BELL SCHEDULES ....................................................................................................................................................................................... 56
PUNCH STATES OPTIONS .......................................................................................................................................................................... 57
SHORTCUT KEYS MAPPINGS ..................................................................................................................................................................... 58
9DATA MANAGEMENT ...................................................................................................................... 59
DELETE DATA............................................................................................................................................................................................. 59
10 ACCESS CONTROL........................................................................................................................ 61
ACCESS CONTROL OPTIONS ..................................................................................................................................................................... 62
TIME RULE SETTING.................................................................................................................................................................................... 63
HOLIDAY SETTINGS.................................................................................................................................................................................... 65
COMBINED VERIFICATION SETTINGS ........................................................................................................................................................ 66
ANTI-PASSBACK SETUP............................................................................................................................................................................. 67
DURESS OPTIONS SETTINGS ..................................................................................................................................................................... 68
11 ATTENDANCE SEARCH ................................................................................................................ 69
12 AUTOTEST .................................................................................................................................... 71
13 SYSTEM INFORMATION............................................................................................................... 72
14 CONNECTING TO ZKBIOSECURITY MTD SOFTWARE★.............................................................. 73
SET THE COMMUNICATION ADDRESS ...................................................................................................................................................... 73
ADD DEVICE ON THE SOFTWARE.............................................................................................................................................................. 74
ADD PERSONNEL ON THE SOFTWARE ...................................................................................................................................................... 75
REAL-TIME MONITORING ON THE SOFTWARE .......................................................................................................................................... 75
15 LAN VIDEO INTERCOM FUNCTION SETTINGS★......................................................................... 77
INSTALLING ZKBIO VMS PLUGIN IN THE ZKBIOSECURITY SOFTWARE ................................................................................................ 77
CONFIGURATION PARAMETERS ................................................................................................................................................................ 78
VIDEO PREVIEW ON THE ZKBIOSECURITY SOFTWARE............................................................................................................................ 81
MAKE A CALL ON THE DEVICE .................................................................................................................................................................. 82
16 CONNECTING TO ZKBIO TALK SOFTWARE★.............................................................................. 84
17 CONNECTING TO ZSMART APP★................................................................................................ 87
ADDING DEVICE ON THE ZSMART APP................................................................................................................................................... 87
VIDEO PHONE CONNECTION .................................................................................................................................................................... 89
18 CONNECTING TO SIP★................................................................................................................ 90
LOCAL AREA NETWORK USE..................................................................................................................................................................... 90
SIP SERVER................................................................................................................................................................................................. 96
APPENDIX 1 ............................................................................................................................................. 98
REQUIREMENTS FOR LIVE COLLECTION AND REGISTRATION OF VISIBLE LIGHT FACE IMAGES ........................................................................ 98
REQUIREMENTS FOR VISIBLE LIGHT DIGITAL FACE IMAGE DATA....................................................................................................................... 99
APPENDIX 2 ........................................................................................................................................... 100
PRIVACY POLICY ..................................................................................................................................................................................................100
ECO-FRIENDLY USE..............................................................................................................................................................................................102

ProFace X Series User Manual
Page | 7 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
Data Security Statement
ZKTeco, as a smart product supplier, may also need to know and collect some of your personal
information in order to better assist you in using ZKTeco's goods and services, and will treat your privacy
carefully by developing a Privacy Policy.
Please read and understand completely all the privacy protection policy regulations and key points that
appear on the device before using ZKTeco products.
As a product user, you must comply with applicable laws and regulations related to personal data
protection when collecting, storing, and using personal data, including but not limited to taking
protective measures for personal data, such as performing reasonable rights management for devices,
strengthening the physical security of device application scenarios, and so on.
Safety Measures
The below instructions intend to ensure that the user can use the product correctly to avoid danger or
property loss. The following precautions are to keep users safe and prevent any damage. Please read
carefully before installation.
Noncompliance with instructions could lead to product damage or physical injury (may even cause
death).
1. Read, follow, and retain instructions - All safety and operational instructions must be properly
read and followed before bringing the device into service.
2. Do not ignore warnings - Adhere to all warnings on the unit and in the operating instructions.
3. Accessories - Use only manufacturer-recommended or product-sold accessories. Please do not
use any other components other than manufacturer suggested materials.
4. Precautions for the installation – Do not place this device on an unstable stand or frame. It may
fall and cause serious injury to persons and damage to the device.
5. Service - Do not try to service this unit yourself. Opening or removing covers may expose you to
hazardous voltages or other hazards.
6. Damage requiring service - Disconnect the system from the Mains AC or DC power source and
refer service personnel under the following conditions:
When cord or connection control is affected.
When the liquid spilled or an item dropped into the system.
If exposed to water or due to inclement weather (rain, snow, and more).
And if the system is not operating normally, under operating instructions.
Just change controls defined in operating instructions. Improper adjustment of the controls may
result in damage and involve a qualified technician to return the device to normal operation.
And do not connect multiple devices to one power adapter as adapter overload can cause over-
heat or fire hazard.

ProFace X Series User Manual
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7. Replacement parts - When replacement parts are needed, service technicians must only use
replacement parts provided by the supplier. Unauthorized substitutes can result in a burn, shock,
or other hazards.
8. Safety check - On completion of service or repair work on the unit, ask the service technician to
perform safety checks to ensure proper operation of the device.
9. Power sources - Operate the system only from the label's power source form. If the sort of power
supply to use is unclear, call your dealer.
10. Lightning - Can install external lightning conductors to protect against electrical storms. It stops
power-ups from destroying the system.
Recommended installing the devices in areas with limited access.
Electrical Safety
Before connecting an external cable to the device, complete grounding properly, and set up
surge protection; otherwise, static electricity will damage the mainboard.
Please make sure that the power has been disconnected before you wire, install, or dismantle the
device.
Ensure that the signal connected to the device is a weak-current (switch) signal; otherwise,
components of the device will get damaged.
Ensure that the standard voltage applicable in your country or region is applied. If you are not
sure about the endorsed standard voltage, please consult your local electric power company.
Power mismatch may cause a short circuit or device damage.
In the case of power supply damage, return the device to the professional technical personnel or
your dealer for handling.
To avoid interference, keep the device far from high electromagnetic radiation devices, such as
generators (including electric generators), radios, televisions, (especially CRT) monitors, or
speakers.
Operation Safety
If smoke, odour, or noise rise from the device, turn off the power at once and unplug the power
cable, and then please contact the service centre.
Transportation and other unpredictable causes may damage the device hardware. Check
whether the device has any intense damage before installation.
If the device has major defects that you cannot solve, contact your dealer as soon as possible.
Dust, moisture, and abrupt temperature changes can affect the device's service life. You are
advised not to keep the device under such conditions.
Do not keep the device in a place that vibrates. Handle the device with care. Do not place heavy
objects on top of the device.

ProFace X Series User Manual
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Do not apply rosin, alcohol, benzene, pesticides, and other volatile substances that may damage
the device enclosure. Clean the device accessories with a piece of soft cloth or a small amount of
cleaning agent.
If you have any technical questions regarding usage, contact certified or experienced technical
personnel.
Note
Make sure whether the positive polarity and negative polarity of the DC 12V power supply is
connected correctly. A reverse connection may damage the device. It is not advisable to connect
the AC 24V power supply to the DC 12V input port.
Make sure to connect the wires following the positive polarity and negative polarity shown on
the device's nameplate.
The warranty service does not cover accidental damage, damage caused by mis-operation, and
damage due to independent installation or repair of the product by the user.

ProFace X Series User Manual
Page | 10 Copyright©2022 ZKTECO CO., LTD. All rights reserved.
1Overview
This document describes the operating procedure of ProFace X Series device. The operating modules of
the device include User management, User role assignment, Device communication, Temperature
detection, Access control, and so on. The device supports hassle-free access of users into the premises
without compromising any security aspect thus ensuring protection.
2Instructions to Use
Standing Position, Facial Expression and Standing Posture
Recommended Distance
Facial Expression and Standing Posture
Note: During enrollment and verification, please keep natural facial expression and standing posture.
Facial Expression
The distance between the device and a user whose height is
within 1.55m to 1.85m is recommended to be 0.3 to 2.5m.
Users may slightly move forwards and backwards to improve
the quality of the facial images captured.
Standing Posture

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Palm Registration
Place your palm in the palm collection area, such that the palm is placed parallel to the device.
Make sure to keep space between your fingers.
Face Registration
Try to keep your face in the center of the screen during registration. Please face the camera and stay still
during face registration. The page looks like shown below:

ProFace X Series User Manual
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Face Registration and Authentication Methods
Instructions to register a face:
When registering a face, maintain a distance of 40cm to 80cm between the device and the face.
Be careful not to change the facial expression. (smiling face, drawn face, wink, etc.)
If you do not follow the instructions on the screen, the face registration may take a longer time or
may fail.
Be careful to not cover the eyes or eyebrows.
Do not wear hats, masks, sunglasses, or eyeglasses.
Be careful to not show two faces on the screen. Register one person at a time.
It is recommended for a user wearing glasses to register both the faces with and without glasses.
Instructions to authenticate a face:
Ensure that the face appears inside the detection area displayed on the device screen.
If eyeglasses have been changed, authentication may fail. If the face without glasses has been
registered, authenticate the face without glasses. If only the face with glasses has been registered,
authenticate the face with the previously worn glasses again.
If a part of the face is covered with a hat, a mask, an eye patch, or sunglasses authentication may fail.
Do not cover the face, allow the device to recognize both the eyebrows and the face.
Standby Interface
After connecting the power supply, the home screen appears as shown below:

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Note:
Click to open the interface to enter the User ID.
When there is no Super Administrator set in the device, click to enter the menu. After setting
the Super Administrator, it requires the Super Administrator’s verification before entering the menu
operation. For ensured security of the device, it is recommended to register a Super Administrator
the first time you use the device.
Virtual Keyboard
Note: The device supports the input of Chinese and English characters, numbers, and symbols. Click En
to switch to the English keyboard. Press 123 to switch to the numeric and special character keyboard,
and click ABC to return to the alphabetic keyboard. Click the input box, and virtual keyboard appears.
Click ESC to delete the entered characters.

ProFace X Series User Manual
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Verification Mode
2.6.1 Palm Verification
1:N (One to Many) Palm Verification Mode
This verification mode compares the palm image collected by the palm module with all the palm data
template in the device.
The device will automatically distinguish between the palm and face verification mode. Place the palm in
the area that can be collected by the palm module, so that the device will automatically switch to palm
verification mode.
1:1 (One to One) Palm Verification Mode
Click the button on the main screen to open the 1:1 (One to One) palm verification mode.

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1. Input the user ID and press OK.
2. If the user has registered the face and password in addition to palm, and the verification method is
set to palm/ face/ password, the following screen will appear. Select the palm icon to enter
palm verification mode.

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2.6.2 Password Verification
The Password Verification mode compares the entered password with the registered User ID and
Password.
Click the button on the main screen to open the 1:1 (One to One) password verification mode.
1. Input the user ID and press OK.

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2. If an employee registers palm and face in addition to password, the following screen will appear.
Select the icon to enter the password verification mode.
3. Input the password and press OK.
Successful Verification:

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Failed Verification:
2.6.3 Facial Verification
1:N (One to Many) Facial Verification Mode
1. Conventional verification
The conventional method compares the acquired facial images with all the face data templates
registered in the device. The following is the pop-up prompt box of comparison result.

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2. Temperature screening with infrared
When the user enabled temperature screening with infrared function, during user verification, in
addition to the conventional verification method, the user's face must be aligned with the
temperature detection area to detect the body temperature before the conventional verification is
conducted. The following is the verification interface.