Aastra 9480i Series User manual

User Guide
9480i CT IP Phone9480i CT IP Phone
41-001181-03
Rev 00
Release 2.5

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or
unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors
or omissions contained within this documentation. The information contained in this documentation is subject to change without
notice.
Copyright 2008 Aastra Telecom. www.aastratelecom.com
All Rights Reserved.

iii
Software License Agreement
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal,
worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license
to use Software in object form solely with the Equipment for which the Software was
intended. This Product may integrate programs, licensed to Aastra by third party
Suppliers, for distribution under the terms of this agreement. These programs are
confidential and proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are
works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs
and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software
furnished in object code form. Customer shall not modify, copy, reproduce, distribute,
transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its
Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies thereof, are
and shall remain the property of Seller and its Suppliers and are subject to the terms and
conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide
by the terms and conditions contained herein. Removal or modification of trademarks,
copyright notices, logos, etc., or the use of Software on any Equipment other than that for
which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall
immediately discontinue use and destroy or return to Seller all licensed software and other
confidential or proprietary information of Seller. In no event shall Seller or its suppliers or
licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other
pecuniary loss, or consequential damages) arising out of the use of or inability to use the
software, even if Seller has been advised of the possibility of such damages.

v
Table of Contents
Software License Agreement ......................................................................................................iii
Table of Contents ..........................................................................................................................v
About this Guide ...........................................................................................................................1
Documentation ..........................................................................................................................1
Introduction ...................................................................................................................................2
Phone Features ..........................................................................................................................2
Requirements ............................................................................................................................3
Installation and Setup ................................................................................................................3
Getting Started ..............................................................................................................................4
Plugging in and Starting the Phone ...........................................................................................4
Network Connected/Network Disconnected ............................................................................7
Idle Screen ................................................................................................................................8
IP Phone Keys and Key Descriptions ........................................................................................12
Key Descriptions .....................................................................................................................12
Methods for Customizing Your Phone ......................................................................................15
Phone Options via the IP Phone UI ........................................................................................15
Phone Options via the Aastra Web UI ....................................................................................18
Phone Status ................................................................................................................................22
Phone Status via IP Phone UI .................................................................................................22
Finding Your Phone’s IP Address ...........................................................................................23
Phone Status via the Aastra Web UI .......................................................................................24
Customizing Your Phone ............................................................................................................27
Ring Tones and Tone Sets .......................................................................................................27
Contrast Level .........................................................................................................................30
Backlight .................................................................................................................................31
Live Dialpad* .........................................................................................................................33
Set Audio ................................................................................................................................34
Time and Date .........................................................................................................................37
Language .................................................................................................................................44
User Password .........................................................................................................................52
Resetting a User Password ......................................................................................................54
Restarting Your Phone ............................................................................................................55
Phone Lock .............................................................................................................................56
Defining an Emergency Dial Plan ..........................................................................................58
Table of Contents

vi
Table of Contents
Table of Contents
Line Keys and Softkeys ..............................................................................................................60
Multiple Line and Call Appearances ......................................................................................60
Softkeys ..................................................................................................................................61
State-Based Softkey ................................................................................................................63
Line Key .................................................................................................................................66
Creating a Speeddial Key .......................................................................................................69
Editing Speeddial Keys ...........................................................................................................76
"Do not Disturb" (DND) Key .................................................................................................80
Busy Lamp Field (BLF) Key ..................................................................................................82
BLF List Key ..........................................................................................................................84
Automatic Call Distribution (ACD) Key (for Sylantro Servers) ............................................86
Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) ...................................91
XML Key ................................................................................................................................95
Flash Key ..............................................................................................................................100
Sprecode Key ........................................................................................................................101
Park/Pickup Keys ..................................................................................................................102
Last Call Return (lcr) Key (Sylantro Servers only) ..............................................................109
Call Forward Key ..................................................................................................................111
BLF/Xfer ...............................................................................................................................112
Speeddial/Xfer ......................................................................................................................114
Speeddial/Conf ......................................................................................................................116
Services Key .........................................................................................................................118
Directory Key .......................................................................................................................120
Callers List Key ....................................................................................................................122
Intercom Key ........................................................................................................................124
Phone Lock Key ....................................................................................................................126
Paging Key (Sends the RTP Stream) ....................................................................................128
None Key ..............................................................................................................................131
Empty Key ............................................................................................................................132
Deleting a Key .....................................................................................................................133
Making Calls .............................................................................................................................134
Dialing a Number ..................................................................................................................134
Pre-dialing a Number ............................................................................................................135
Using Handsfree Speakerphone ............................................................................................135

vii
Table of Contents
Table of Contents
Using a Headset ....................................................................................................................136
Using Intercom .....................................................................................................................137
Redial ....................................................................................................................................139
Mute ......................................................................................................................................140
Receiving Calls ..........................................................................................................................141
Answering an Incoming Call ................................................................................................141
Sending an Incoming Call to Voicemail ...............................................................................142
Handling Calls ...........................................................................................................................143
Placing a Call on Hold ..........................................................................................................143
Transferring Calls .................................................................................................................145
Conferencing Calls ...............................................................................................................147
Ending Calls ..........................................................................................................................153
Managing Calls .........................................................................................................................154
Directory List ........................................................................................................................154
Callers List ............................................................................................................................165
Account Configuration (DND and Call Forwarding) ...........................................................170
Missed Calls Indicator ..........................................................................................................192
Voicemail ..............................................................................................................................193
Cordless Handset ......................................................................................................................194
Handset Keys ........................................................................................................................194
Handset Key Descriptions ....................................................................................................195
Accessing Options on the Cordless Handset ...........................................................................197
Intercom ................................................................................................................................197
Language ...............................................................................................................................198
Ring Tone ..............................................................................................................................198
Custom Name .......................................................................................................................199
Call timer ..............................................................................................................................199
Vibrate ...................................................................................................................................199
Handset Pairing/Unpairing ...................................................................................................200
Key Lock On or Off ..............................................................................................................200
Backlight ...............................................................................................................................200
Silent Alert ............................................................................................................................201
Finding the Phones’s IP Address using the Handset .............................................................201
Feature Keys on the Handset ................................................................................................202

viii
Table of Contents
Table of Contents
Idle Mode ..............................................................................................................................205
Handset Icons and Status Messages ......................................................................................205
Multifunction Handset LED Indicator ..................................................................................206
Using Handset Keys ..............................................................................................................206
Battery Charging ...................................................................................................................208
Volume Control ....................................................................................................................209
Directory – Cordless Handset ...............................................................................................209
Callers List - Cordless Handset ............................................................................................212
Making Calls from Cordless Handset .....................................................................................215
Pre-dialing a Number ............................................................................................................215
Using a Headset ....................................................................................................................215
Receiving Calls .....................................................................................................................215
Call Privacy ...........................................................................................................................215
Ending Calls ..........................................................................................................................217
Pairing and Unpairing Cordless Handset to Base .................................................................218
Pairing/Unpairing the Handset ..............................................................................................218
Additional Features ..................................................................................................................225
Star Codes .............................................................................................................................225
Suppress DTMF Playback ....................................................................................................225
Display DTMF Digits ...........................................................................................................227
Enable/Disable Call Waiting .................................................................................................229
Play Call Waiting Tone .........................................................................................................231
Stuttered Dial Tone ...............................................................................................................232
XML Beep Support ...............................................................................................................233
Status Scroll Delay ................................................................................................................234
Incoming Call Interrupts Dialing ..........................................................................................235
Switch UI Focus to Ringing Line .........................................................................................237
Preferred Line and Preferred Line Timeout ..........................................................................238
Goodbye Key Cancels Incoming Calls .................................................................................240
UPnP Mapping Lines (for remote phones) ...........................................................................242
Message Waiting Indicator ...................................................................................................244
Incoming Intercom Call Features .........................................................................................245
Using Redial Key for “Last Number Redial” .......................................................................248
Group RTP Paging (receives RTP streams) ..........................................................................249

ix
Table of Contents
Table of Contents
Use LLDP ELIN ...................................................................................................................251
Shared Call Appearance (SCA) Call Bridging .....................................................................252
Available Features Enabled by Administrators .....................................................................255
Outgoing Intercom Calls .......................................................................................................255
Missed Call Summary Subscription .....................................................................................255
Customizable Callers List Key and Services Key ................................................................256
Autodial (Hotline and Warmline) .........................................................................................256
Centralized Conferencing .....................................................................................................256
Answer and Ignore Softkeys for XML Applications ............................................................257
XML Softkey for Special Characters in XML Applications ................................................257
Playing a WAV File On Your Phone .....................................................................................258
Using the Keypad During Active XML Applications ..........................................................258
Key Redirection ....................................................................................................................259
XML Applications and Off-Hook Interaction ......................................................................260
XML Override for a Locked Phone ......................................................................................260
RTP Recording and Simultaneous Playing ...........................................................................260
“Hold” Feature Enhancement (for Broadsoft Servers) .........................................................261
Authentication Support for HTTP/HTTPS Download Methods
Used with Broadsoft Client Management System (CMS) ....................................................261
Diverting Calls from Your Phone .........................................................................................262
Display of Call Destination Information ..............................................................................263
Troubleshooting Solutions ........................................................................................................264
Limited Warranty .....................................................................................................................269
Appendix A - Time Zone Codes .............................................................................................. A-1
Index ................................................................................................................................... Index-1

Model 9480i CT IP Phone User Guide 1
About this Guide
About this Guide
This guide explains how to use the basic features of your new 9480i CT phone. Not all features
listed are available by default. Contact your system or network administrator to find out which
features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For
information on more advanced settings and configurations, administrators should refer to the
Aastra SIP IP Phone Administrator Guide.
Documentation
•Aastra 9480i CT SIP IP Phone Installation Guide – Installation and set-up instructions,
general features and functions, and basic options list customization. This Installation Guide is
included with the telephone.
•Aastra 9480i CT SIP IP Phone User Guide – Describes the most commonly used features and
functions for an end user.
•Aastra SIP IP Phone Administrator Guide – Describes how to set the 9480i CT phone up on
the network and contains advanced configuration instructions for the 9480i CT. This guide has
instructions that are at a user level.

2 Model 9480i CT IP Phone User Guide
Introduction
Introduction
This 9480i CT IP telephone has all the features of a regular business phone, allowing you to
make and receive calls, transfer, conference and more. The 9480i CT IP telephone provides
communications over an IP Network using the SIP IP telephony protocol.
Phone Features
• 5 line graphical LCD screen (3.5" x 2.25" backlit display)
• 6 multi-functional, state-based softkeys (up to 20 programmable functions)
• Press-and-hold speeddial key configuration feature
• 4 call appearance lines with LEDs
• Supports up to 9 call lines
• Full-duplex speakerphone for handsfree calls
• Headset mode support (via handset jack)
• Built-in-two-port, 10/100 Ethernet switch - lets you share a connection with your computer.
• Inline power support (based on 802.3af standard) which eliminates power adapters.
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
* Availability of feature dependant on your phone system or service provider.
Cordless Handset Features
• 5 line backlit display screen
• 2 multi-functional softkeys
• Programmable function key supports up to 14 functions
• Vibration Alerter
• Headset Jack
• Desk charging stand

Model 9480i CT IP Phone User Guide 3
Introduction
Requirements
The 9480i CT IP Phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for the
9480i CT phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext
Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer
(SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mb)
• Category 5/5e straight through cabling
•Powersource
— For Ethernet networks that supply in-line power to the phone (IEEE 802.3af):
— For power, use the Ethernet cable (supplied) to connect from the phone directly to the
network for power. (No 48v AC power adapter required.)
— For Ethernet networks that DO NOT supply power to the phone:
— For power, use the 48V AC Power Adapter (included) to connect from the DC power
port on the phone to a power source.
or
— (optional) - For power, use a Power over Ethernet (PoE) power injector or a PoE
switch. A PoE power injector is available as an optional accessory from Aastra
Telecom. Contact your Administrator for more information.
Installation and Setup
If your System Administrator has not already setup your 9480i CT phone, please refer to the
Aastra 9480i CT Installation Guide for basic installation and physical setup information. For more
advanced administration and configuration information, System Administrators should refer to the
Aastra SIP IP Phone Administrator Guide.

4 Model 9480i CT IP Phone User Guide
Getting Started
Getting Started
The 9480i CT must be set up and be configured prior to its first use. This section describes
phone behavior and start up screens you may see when the phone is first plugged in, or when it is
restarted.
Plugging in and Starting the Phone
The 9480i CT automatically begins the start up sequence as soon as it is connected. The phone
goes through this process the first time you plug in your phone and every time you restart your
phone.
The phone displays the following startup screens.
Conf
Servi ces
Xfer
Icom
Hold
Redial
Goodbye
Options
9480i
Checking for
Firmware.....

Model 9480i CT IP Phone User Guide 5
Getting Started
The 9480i CT phone then checks settings and looks for new configuration and firmware updates
for the phone from a server. If a new update is found, the phone displays the message “Updating
Configuration”. This may take a few moments while the phone downloads the latest updates.
Note: New updates to your phone can be automatically scheduled from the server.
This is set up on the phone system by your System Administrator and should be
scheduled during non-business hours or slow call periods.
Important! Do not unplug or remove power to the phone while it is checking or
installing firmware and configuration information.
DHCP: waiting
for IP...
Updating
configuration.....
Checking for firmware...
Do not unplug the phone!

6 Model 9480i CT IP Phone User Guide
Getting Started
If language packs were loaded to your phone by your System Administrator, the following
screen displays during startup.
When the configuration update is complete, the phone displays the following screens and then
displays the Idle screen.
Downloading
Language Packs
Network
DSP
SIP
Done
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Idle Screen

Model 9480i CT IP Phone User Guide 7
Getting Started
Network Connected/Network Disconnected
If your phone is successful when connecting to the network the following screen displays before
changing to the Idle screen.
If your phone did not successfully connect to the network, the "Network Disconnected" prompt
appears on the display and the telephone status light turns on.
Check that the cables are tightly connected to the phone and to the wall jack. The phone should
automatically detect when it is reconnected and displays the "Network Connected" prompt for a
few seconds. However, if changes have been made to your phone’s network settings, you may
need to restart your phone.
For more information about connecting your phone, see the Aastra 9480i CT IP Phone
Installation Guide, the section “Connecting to the Network and to Power.”
Check with your system or network administrator for assistance.
Note: If the phone displays "No Service" you can still use the phone but it is not
registered with the Registrar. For more information about registering your phone, see
your System Administrator.
L1 John Smith
Sat Jan 1 12:18am
Network Connected
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Network Disconnected
Services
Dir
Callers
Icom

8 Model 9480i CT IP Phone User Guide
Getting Started
Idle Screen
When the phone has successfully updated the configuration and connected to the network, the
phone displays the Idle State screen. The idle screen is shown whenever your phone is not in
use.
The Idle State screen lists your name (SIP screen name) and day, date, and time. In the above
screen, the "L1" indicates John Smith is configured on Line 1.
By default, the softkeys 1 through 4 are configured for Services, Directory, Callers List, and
Intercom, respectively. You can also press the Services and Intercom hard keys to access those
functions. You can configure the 6 softkeys with up to 20 functions as required.
Note: Your System Administrator sets up your SIP screen name, line number, and
any other administrative features required. If your name does not display on the
screen, contact your System Administrator.
Services
Dir
Callers
Icom
L1 John Smith
Sat Jan 1 12:18am
Services
Intercom
9480i
Conf Services
Xfer Icom
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
1
4
3
6
2
5
798
0
*#
Goodbye
Options
Hold Redial
L1 L2 L3 L4
Softkeys
hard key
hard key

Model 9480i CT IP Phone User Guide 9
Getting Started
Reference
For more information about configuring the softkeys, see “Softkeys” on page 61.
For more information about using the Services, Directory, Callers List, Intercom, Dial,
Conference, and Transfer keys, see the following sections:
•“Making Calls” on page 134.
•“Handling Calls” on page 143.
•“Managing Calls” on page 154.
Idle Screen With Softkeys Configured
If you or your administrator have configured softkey functions on your phone, the labels for those
functions display on the screen. For example, in the following illustration, "Home" was configured
as a speeddial key on the first softkey and "Do Not Disturb" (DND) was configured on the fifth
softkey..
If you have additional functions configured on the softkeys that do not display on the main idle
screen, a "More" displays on the screen. Pressing the More softkey toggles between the first
screen and a second screen of softkeys configured on your phone.
L1 John Smith
Sat Jan 1 12:18am
Home DND
More
Speeddial Softkey "Do Not Disturb"
Softkey
Idle Screen (First Screen)
More Softkey
Additional
More Screen (Second screen)
L1 John Smith
Sat Jan 1 12:18am
HR
Support
More
Speeddial Softkeys

10 Model 9480i CT IP Phone User Guide
Getting Started
Idle Screen with Voicemail Messages
The envelope icon displays on the Idle State screen only if you have new messages waiting.
The number next to the envelope indicates how many new messages you have.
To access your voicemail messages, use the star codes for your system if a voicemail softkey has
not been configured on your phone. For more information on your system’s star codes, please
refer to the documentation for the voicemail system you are using.
Screen Display After Picking Up the Handset
When you pickup the handset, the screen displays as follows:
This screen displays the following keys located on the bottom left of the screen:
•Dial
• Conf (Conference)
• Xfer (Transfer)
A More softkey also displays at the bottom right of the screen if you have configured softkeys
other than the default softkeys.
Voicemail Icon
Idle Screen
L1 John Smith
Sat Jan 1 12:18am
1
Services
Dir
Callers
Icom
L1 John Smith
Dial
Conf
Xfer More
>