Aastra 9000i Series Service manual

Aastra Models 6700i and 9000i
Series IP SIP Phones
Administrator Guide
Release 3.2.2
41-001343-01 REV02 – 11.2011

41-001343-01 Rev 02, Release 3.2.2 ii
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide,
non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in
object form solely with the Equipment for which the Software was intended. This Product may
integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of
this agreement. These programs are confidential and proprietary, and are protected as such by
copyright law as unpublished works and by international treaties to the fullest extent under the
applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary
programs are works conforming to the requirements of Section 401 of title 17 of the United States
Code. Customer shall not disclose to any third party such confidential and proprietary programs
and information and shall not export licensed Software to any country except in accordance with
United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in
object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or
reduce to electronic medium or machine readable form or language, derive source code without
the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the
Software to third parties. All Software furnished hereunder (whether or not part of firmware),
including all copies thereof, are and shall remain the property of Seller and its Suppliers and are
subject to the terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the
terms and conditions contained herein. Removal or modification of trademarks, copyright notices,
logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any
other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or
return to Seller all licensed software and other confidential or proprietary information of Seller. In
no event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including
without limitation, damages for loss of business profits, business interruption, loss of business
information, other pecuniary loss, or consequential damages) arising out of the use of or inability
to use the software, even if Seller has been advised of the possibility of such damages.

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Contents
Software License Agreement
Preface
Introduction ........................................................................................................................................ xiii.
Audience ............................................................................................................................................ xiii.
Documentation ................................................................................................................................... xiv.
Chapters and appendixes in this guide ............................................................................................... xv.
Chapter 1
Overview.
IP Phone Models ......................................................................................................................................1-2.
Description ........................................................................................................................................ 1-2.
Model 6730i IP Phone ....................................................................................................................... 1-5.
Model 6731i IP Phone ....................................................................................................................... 1-8.
Model 6735i IP Phone ..........................................................................................................1-11.
Model 6737i IP Phone ......................................................................................................... 1-14.
Model 6739i IP Phone ..................................................................................................................... 1-17.
Model 6753i IP Phone ..................................................................................................................... 1-20.
Model 6755i IP Phone ..................................................................................................................... 1-23.
Model 6757i and 6757i CT IP Phones ............................................................................................ 1-26.
Model 9143i IP Phone ..................................................................................................................... 1-31.
Model 9480i and 9480i CT IP Phones ............................................................................................ 1-34.
Firmware Installation Information ...........................................................................................................1-39.
Description ...................................................................................................................................... 1-39.
Installation Considerations .............................................................................................................. 1-39.
Installation Requirements ................................................................................................................ 1-40.
Configuration Server Requirement .................................................................................................. 1-41.
Firmware and Configuration Files ...............................................................................................1-42.
Description ...................................................................................................................................... 1-42.
Configuration File Precedence ........................................................................................................ 1-43.
Installing the Firmware/Configuration Files ..................................................................................... 1-43.
Multiple Configuration Server Support ............................................................................................ 1-45.
Chapter 2
Configuration Interface Methods.
Configuration Methods .............................................................................................................................2-2.
Description ........................................................................................................................................ 2-2.
IP Phone UI ....................................................................................................................................... 2-2.

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Aastra Web UI ................................................................................................................................... 2-6.
Configuration Files (Administrator Only) ......................................................................................... 2-16.
Chapter 3
Administrator Options.
Administrator Level Options .....................................................................................................................3-3.
Description ........................................................................................................................................ 3-3.
IP Phone UI Options ......................................................................................................................... 3-3.
Aastra Web UI Options ..................................................................................................................... 3-7.
Configuration File Options ................................................................................................................. 3-9.
Phone Status ................................................................................................................................... 3-10.
Restarting Your Phone .................................................................................................................... 3-14.
Set Phone to Factory Defaults/Erase Local Configuration .............................................................. 3-16.
Basic Settings ................................................................................................................................. 3-20.
Account Configuration ..................................................................................................................... 3-34.
Network Settings ............................................................................................................................. 3-35.
Line Settings ................................................................................................................................... 3-60.
Softkeys, Programmable Keys, Expansion Module Keys ............................................................... 3-61.
Action URI ....................................................................................................................................... 3-62.
Configuration Server Settings ......................................................................................................... 3-64.
Firmware Update Features ............................................................................................................. 3-69.
TLS Support .................................................................................................................................... 3-70.
802.1x Support ................................................................................................................................ 3-73.
Troubleshooting .............................................................................................................................. 3-75.
Chapter 4
Configuring Network and
Session Initiation Protocol (SIP) Features.
Overview ...................................................................................................................................................4-2.
Network Settings ......................................................................................................................................4-3.
Basic Network Settings ..................................................................................................................... 4-3.
Advanced Network Settings ............................................................................................................ 4-30.
Global SIP Settings ................................................................................................................................4-65.
Description ...................................................................................................................................... 4-65.
Basic SIP Settings ........................................................................................................................... 4-66.
Advanced SIP Settings (optional) ................................................................................................... 4-83.
Real-time Transport Protocol (RTP) Settings .................................................................................. 4-90.
RTCP Summary Reports .............................................................................................................. 4-100.
Autodial Settings ........................................................................................................................... 4-101.
Configuration Server Protocol ..............................................................................................................4-104.
Configuring the Configuration Server Protocol .............................................................................. 4-104.

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Chapter 5
Configuring Operational Features.
Operational Features ................................................................................................................................5-5.
Description ........................................................................................................................................ 5-5.
User Passwords ................................................................................................................................ 5-5.
Administrator Passwords .................................................................................................................. 5-8.
Locking/Unlocking the Phone ............................................................................................................ 5-9.
Defining an Emergency Dial Plan ................................................................................................... 5-15.
User Dial Plan Setting ..................................................................................................................... 5-18.
Time and Date ................................................................................................................................. 5-20.
Backlight Mode (6735i, 6737i, 6755i, 6757i, and 6757i CT only) .................................................... 5-32.
Display (6739i only) ............................................................................................................. 5-34.
Background Image on Idle Screen (6739i only) ................................................................... 5-38.
Picture ID Feature ............................................................................................................... 5-39.
Audio DHSG Headset (6735i, 6737i, 6739i, 6753i, 6755i, 6757i, 6757i CT) .................................. 5-40.
Audio Hi-Q on G.722 Calls .............................................................................................................. 5-41.
Live Dial Pad* .................................................................................................................................. 5-42.
Language ........................................................................................................................................ 5-43.
Minimum Ringer Volume ................................................................................................................. 5-58.
Locking IP Phone Keys ................................................................................................................... 5-59.
Locking/Unlocking the SAVE and DELETE keys (6753i) ................................................................ 5-60.
Local Dial Plan ................................................................................................................................ 5-62.
Suppressing DTMF Playback .......................................................................................................... 5-66.
Display DTMF Digits ....................................................................................................................... 5-68.
Filter Out Incoming DTMF Events ....................................................................................... 5-70.
Call Waiting ..................................................................................................................................... 5-71.
Stuttered Dial Tone .......................................................................................................................... 5-76.
XML Beep Support .......................................................................................................................... 5-77.
Status Scroll Delay .......................................................................................................................... 5-78.
Incoming Call Interrupts Dialing ...................................................................................................... 5-79.
Switch Focus to Ringing Line .......................................................................................................... 5-82.
Call Hold Reminder During Active Calls .......................................................................................... 5-84.
Call Hold Reminder (on single hold) ............................................................................................... 5-86.
Call Hold Reminder Timer & Frequency ......................................................................................... 5-88.
Preferred Line and Preferred Line Timeout ..................................................................................... 5-89.
Goodbye Key Cancels Incoming Call ..............................................................................................5-92.
Message Waiting Indicator Line ...................................................................................................... 5-95.
Customizable Message Waiting Indicator (MWI) Request URI ....................................................... 5-96.
DND Key Mode ............................................................................................................................... 5-97.
Call Forward Mode .......................................................................................................................... 5-99.
Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) and
Emergency Location Identification Number (ELIN) ............................................................ 5-102.

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Incoming/Outgoing Intercom with Auto-Answer and Barge In ...................................................... 5-106.
Group Paging RTP Settings ...........................................................................................................5-110.
speeddialKey Mapping ...................................................................................................................5-114.
Send DTMF for Remapping Conference or Redial Key ......................................................5-116.
Ring Tones and Tone Sets .............................................................................................................5-117.
Priority Alerting .............................................................................................................................. 5-121.
Directed Call Pickup (BLF or XML Call Interception) .................................................................... 5-127.
Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys ............................. 5-135.
Customizing the Key Type List in the Aastra Web UI .................................................................... 5-152.
speeddial Prefixes ......................................................................................................................... 5-154.
Enabling/Disabling Ability to Add or Edit a speeddial Key ............................................................ 5-155.
Busy Lamp Field (BLF) ................................................................................................................. 5-156.
BLF Subscription Period ............................................................................................................... 5-161.
BLF/Xfer and speeddial/Xfer Keys ................................................................................................ 5-163.
speeddial/Conference Key ............................................................................................................ 5-168.
Automatic Call Distribution (ACD) (for Sylantro Servers) .............................................................. 5-171.
ACD Subscription Period .............................................................................................................. 5-179.
BLA Subscription Period ............................................................................................................... 5-181.
Directed Call Pickup/Group Call Pickup (for Sylantro Servers) ..................................................... 5-183.
Do Not Disturb (DND) ................................................................................................................... 5-188.
Bridged Line Appearance (BLA) ................................................................................................... 5-201.
BLA Support for Third Party Registration ...................................................................................... 5-206.
P-Preferred Identity Header for BLA Accounts ............................................................................. 5-207.
BLA Support for Message Waiting Indicator (MWI) ...................................................................... 5-207.
Shared Call Appearance (SCA) Call Bridging ............................................................................... 5-209.
Park/Pick Up Softkey ......................................................................................................... 5-213.
Last Call Return (lcr) (Sylantro Servers) ....................................................................................... 5-219.
Call Forwarding ............................................................................................................................. 5-223.
SIP Phone Diversion Display ........................................................................................................ 5-261.
Displaying Call Destination for Incoming Calls .............................................................................. 5-263.
Callers List .................................................................................................................................... 5-266.
Customizable Callers List and Services Keys ............................................................................... 5-271.
Missed Calls Indicator ................................................................................................................... 5-272.
Directory List ...................................................................................................................... 5-274.
Voicemail ...................................................................................................................................... 5-287.
XML Customized Services ............................................................................................................ 5-289.
XML Override for a Locked Phone ................................................................................................5-327.
Audio Transmit and Receive Gain Adjustments ............................................................................ 5-328.
Configurable Indication of Terminated Calls .................................................................................. 5-330.
Centralized Conferencing (for Sylantro and Broadsoft Servers) ................................................... 5-333.
Custom Ad-Hoc Conference .............................................................................................. 5-336.
“SIP Join” Feature for 3-Way Conference ..................................................................................... 5-336.

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Conference Ends and Transfers Remaining Parties ..................................................................... 5-337.
Transferring Two Existing Calls ..................................................................................................... 5-338.
Authentication Support for HTTP/HTTPS Download Methods, used with
Broadsoft Client Management System (CMS) .............................................................................. 5-339.
Customizing the Display Columns on the M675i Expansion Module ............................................ 5-342.
Chapter 6
Configuring Advanced
Operational Features.
Advanced Operational Features ...............................................................................................................6-3.
Description ........................................................................................................................................ 6-3.
TR-069 Support ................................................................................................................................. 6-5.
MAC Address/Line Number in REGISTER Messages ...................................................................... 6-5.
SIP Message Sequence for Blind Transfer ....................................................................................... 6-7.
SIP Message Sequence for Semi-Attended Transfer ....................................................................... 6-7.
Update Caller ID During a Call .......................................................................................................... 6-8.
Boot Sequence Recovery Mode ....................................................................................................... 6-9.
Auto-discovery Using mDNS ........................................................................................................... 6-10.
Single Call Restriction (6757i CT and 9480i CT only) ......................................................................6-11.
Missed Call Summary Subscription ................................................................................................ 6-13.
As-Feature-Event Subscription ....................................................................................................... 6-16.
Blacklist Duration ............................................................................................................................ 6-22.
Whitelist Proxy ................................................................................................................................ 6-24.
Transport Layer Security (TLS) ........................................................................................... 6-26.
802.1x Support ................................................................................................................................ 6-30.
Symmetric UDP Signaling ............................................................................................................... 6-38.
Removing UserAgent and Server SIP Headers .............................................................................. 6-39.
GRUU and sip.instance Support ..................................................................................................... 6-40.
Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) .................................... 6-41.
Configurable DNS Queries .................................................................................................. 6-43.
Ignore Out of Sequence Errors ....................................................................................................... 6-46.
“Early-Only” Parameter in Replaces Header RFC3891 .................................................................. 6-47.
Switching Between Early Media and Local Ringing ........................................................................ 6-47.
Enable Microphone During Early Media .......................................................................................... 6-47.
“Call-Info” Header to 200ok Responses for Shared Call Appearance (SCA) Lines ........................ 6-47.
Reason Header Field in SIP Message ............................................................................................ 6-48.
Configurable “Allow” and “Allow-Event” Optional Headers ............................................................. 6-48.
Configurable SIP P-Asserted Identity (PAI) .....................................................................................6-49.
Configurable Route Header in SIP Packet ...................................................................................... 6-49.
Configurable Compact SIP Header ................................................................................................. 6-50.
Reject INV or BYE when Unsupported Value in REQUIRE Header ............................................... 6-51.
XML URI for Key Press Simulation ................................................................................................. 6-52.
Domain Name Server (DNS) Pre-caching Support ......................................................................... 6-55.

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Chapter 7
Encrypted Files on the IP Phone.
Encrypted Files on the IP Phone ..............................................................................................................7-2.
Configuration File Encryption Method ............................................................................................... 7-2.
Procedure to Encrypt Configuration Files ......................................................................................... 7-3.
Vendor Configuration File Encryption ................................................................................................ 7-5.
Chapter 8
Upgrading the Firmware.
Upgrading the Firmware ...........................................................................................................................8-2.
Using the “Firmware Update” Page in the Aastra Web UI ................................................................ 8-2.
Using the Restart Feature ................................................................................................................. 8-5.
Using the Auto-Resync Feature ........................................................................................................ 8-7.
Chapter 9
Troubleshooting.
Troubleshooting ........................................................................................................................................9-2.
Log Settings ...................................................................................................................................... 9-2.
Module/Debug Level Settings ........................................................................................................... 9-3.
Support Information ........................................................................................................................... 9-5.
WatchDog Task Feature .................................................................................................................... 9-9.
Error Messages Display ...................................................................................................................9-11.
Configuration and Crash File Retreival ........................................................................................... 9-15.
Troubleshooting Solutions ......................................................................................................................9-19.
Description ...................................................................................................................................... 9-19.
Why does my phone display “Application missing”? ....................................................................... 9-19.
Why does my phone display the “No Service” message? ............................................................... 9-20.
Why does my phone display "Bad Encrypted Config"? ................................................................... 9-20.
Why is my phone not receiving the TFTP IP address from the DHCP Server? .............................. 9-21.
How do I restart the IP phone? ....................................................................................................... 9-22.
How do I set the IP phone to factory default? ................................................................................. 9-23.
How do I erase the phone’s local configuration? ............................................................................ 9-24.
How to reset a user’s password? .................................................................................................... 9-25.
How do I lock and unlock the phone? ............................................................................................. 9-27.
Appendix A
Configuration Parameters.
Setting Parameters in Configuration Files ............................................................................................... A-6.
Operational, Basic, and Advanced Parameters ....................................................................................... A-7.
Simplified IP Phone UI Options Menu ............................................................................................... A-7.
Network Settings ............................................................................................................................... A-8.
DHCP Option Settings .................................................................................................................... A-13.
Password Settings .......................................................................................................................... A-15.
Emergency Dial Plan Settings ......................................................................................................... A-16.
User Dial Plan Setting ..................................................................................................................... A-17.

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Aastra Web UI Settings ................................................................................................................... A-18.
Configuration Server Settings ......................................................................................................... A-19.
Multiple Configuration Server Settings ............................................................................................ A-30.
Network Address Translation (NAT) Settings .................................................................................. A-31.
Rport Setting ................................................................................................................................... A-32.
Local SIP UDP/TCP Port Setting .................................................................................................... A-33.
Local SIP TLS Port .......................................................................................................................... A-33.
SIP STUN Parameters .................................................................................................................... A-34.
SIP TURN Parameters .................................................................................................................... A-35.
SIP Keep Alive Support .................................................................................................................. A-36.
HTTPS Client and Server Settings .................................................................................................. A-37.
HTTPS Server Certificate Validation Settings ................................................................................. A-38.
Virtual Local Area Network (VLAN) Settings ................................................................................... A-41.
RTCP Summary Reports ................................................................................................................ A-44.
Type of Service (ToS)/DSCP Settings ............................................................................................. A-47.
Time and Date Settings ................................................................................................................... A-48.
Time Server Settings ....................................................................................................................... A-55.
Custom Time Zone and DST Settings ............................................................................................ A-57.
Backlight Mode Settings (6735i, 6737i, 6755i, 6757i, 6757i CT) .................................................... A-65.
Brightness Level Settings (6739i) ................................................................................................... A-66.
Background Image on Idle Screen (6739i) .......................................................................... A-67.
Picture ID Feature (6739i) ................................................................................................... A-67.
DHSG Settings (6735i, 6737i, 6753i, 6755i, 6757i, 6757i CT) ........................................................ A-68.
Live Dialpad Settings ...................................................................................................................... A-68.
SIP Local Dial Plan Settings ........................................................................................................... A-69.
SIP Outbound Support .................................................................................................................... A-71.
Contact Header Matching ............................................................................................................... A-72.
SIP Basic, Global Settings .............................................................................................................. A-73.
Backup Outbound Proxy (Global Settings) ..................................................................................... A-82.
SIP Basic, Per-Line Settings ........................................................................................................... A-83.
Backup Outbound Proxy (Per-line Settings) ................................................................................... A-93.
BLA Support for MWI ...................................................................................................................... A-94.
Shared Call Appearance (SCA) Call Bridging ................................................................................. A-95.
Centralized Conferencing Settings .................................................................................................. A-96.
Custom Ad-Hoc Conference ................................................................................................ A-97.
SIP Join Feature for 3-Way Conference ......................................................................................... A-98.
HTTP/HTTPS Authentication Support for Broadsoft CMS .............................................................. A-99.
Advanced SIP Settings ................................................................................................................. A-100.
Missed Call Summary Subscription Settings ................................................................................ A-107.
As-Feature-Event Subscription Settings ....................................................................................... A-109.
Transport Layer Security (TLS) Settings ........................................................................... A-110.
802.1x Support Settings ................................................................................................................ A-117.