Aastra 6721ip User manual

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TM
Aastra 6721ip
Microsoft® Lync™ Phone
Quick Start Guide
This guide is a short introduction to some of the most basic features of your new Aastra IP - phone.
For more help or questions, you can contact IT-support at [email protected] or at your closest IT-support
office.
Software clients for PCs will be rolled out on all Staff computers by the end of May 2013, extending
the functionality of your phone with presence information, instant messaging, voice and video
conferencing, desktop sharing and more.
Software clients for PC, Macs and mobile clients will also be made available for download on
www.nhh.no/IT

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Content
Aastra Model 6721ip Work Smart User Guide
Sign in using a PIN.......................................................................................................................................................3
Make a call ..................................................................................................................................................................4
View contact card .......................................................................................................................................................5
Receive a call...............................................................................................................................................................6
Use call controls..........................................................................................................................................................6
View call logs...............................................................................................................................................................7
Check voice mail .........................................................................................................................................................7
Manage multiple calls .................................................................................................................................................8
Escalate a call to a conference call............................................................................................................................10
Transfer a call............................................................................................................................................................11
Access phone settings and help................................................................................................................................13

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Sign in using a PIN
Using your PIN and telephone number or extension, you can sign in on the phone and start communicating with your
contacts.
To sign in to your phone using your PIN
1. Enter your phone number or extension, and then select Next.
2. Enter your PIN, and then select Sign In.
IP Phone UI

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Make a call
In addition to the standard way of making a phone call (by picking up the handset and dialing), you can make calls as
follows:
Notes:
•You no longer need to dial 0 for an outside line. In fact, 0 is no longer valid for selecting lines. The phone will
automatically use the public phone system when it needs to.
•When making international calls, either dial 00 and the county code og pPress and hold the 0 key to dial a +.
2. From the Contacts screen, use the up and down arrow buttons on the phone to select the contact, and then
select Call.
Call by searching for a contact using the keypad
1. Press the numbers on the phone keypad that correspond to the contact name or the phone extension. For
example, to find "Tony Smith" press 8669*76484, where "*" is the space between the first and last name.
2. When you find the contact you want to call, select Call.
Call from the Contacts screen on your phone
IP Phone UI
1.
From your phone's Home screen, select the
Contacts
icon, and then select the contact group the user is in.
IP Phone UI

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View contact card
A contact card provides details about a contact's availability and presence. Depending on the access level that a contact
grants you, you can see the contact's phone numbers, schedule information, the phone number of the most recent call,
and a personal note if the contact has written one.
To view a contact card
IP Phone UI
1.
From your phone's
Home
screen, select the
Contacts
icon.
2.
From the
Contact Groups
screen, select the group your contact is in, and then select a contact name.
3.
When you finish viewing the contact card, select
Close
.

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Receive a call
In addition to answering a call, you can also redirect the call to your voice mail. From the Incoming call screen, do one of
the following:
•To answer a call, either select Answer, or pick up the handset.
•To send the caller directly to your voice mail, select To Voice Mail.
Use call controls
Use the buttons at the bottom of phone key panel to adjust the headset volume, or mute the microphone or speaker.
Notes:
•If you adjust the loudspeaker volume during an audio session, the volume setting is retained for all subsequent calls.
You can mute everyone but yourself when you are in a conference call, from the In Call screen, select Menu, and then select
Mute Audience.
IP Phone UI

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View call logs
The Call Logs screen displays a history of incoming, outgoing, and missed calls on your phone.
Check voice mail
If your organization has enabled voice mail, you can access your voice mail to check messages or to change your
voicemail greeting.
To check your voice mail
•Select the Voice Mail icon from your phone's Home screen. If you have unheard voice-mail messages, the
Voice Mail icon displays a number indicating the number of voice-mail messages, and a red light comes on at
the upper right corner of your phone.
The Voice Mail screen displays the phone number, message date, and time of the call. For contacts listed in your
personal contacts or corporate directory, the name and contact card of the sender also displays.
To view the call logs
IP Phone UI
1.
From your phone's
Home
screen, select the
Call Logs
icon
2.
From the
All
Calls
screen, select
Menu
to sort the calls.
IP Phone UI

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Note:
You can also press and hold the 1 key on the phone to access your voice mail.
Manage multiple calls
When you are in a call, you will see several call controls that you can use to manage multiple calls.
Answer a second call
• When you are in a active call, from the Incoming call screen, select Answer. Your active call is placed on hold and
your second call is answered.
Place a call on hold
IP Phone UI
•
From the
In
Call
screen, select
Hold
.
IP Phone UI

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Switch between calls
1. Press the Home button on the phone, and then select Active Call.
2. From the In Call screen, use the up and down arrow buttons to select the call that you want to activate, and then
select Resume.
2. Enter a phone number or select a contact, and then select Call.
IP Phone UI
Make a new call, and put the active call on hold
IP Phone UI
1.
From the
In
Call
screen, select
Menu
, and then select
New Call
. Your active call is put on hold.

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End a call
•From the In Call screen, select End.
Escalate a call to a conference call
2. To add a participant, enter a phone number or select a contact, and then select Add. To add more participants repeat
these steps.
IP Phone UI
You can start a conference call during a phone call and add more participants.
IP Phone UI
1.
From the
In
Call
screen, select
Menu
, and then select
Add Others
.

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Transfer a call
You can transfer calls directly to someone else, to a Parking Lot, or to your mobile phone.
2. Enter a phone number or select a contact, and then select Call.
Consult someone before transferring a call
1. From the In Call screen, select Menu, and then select Consult then Transfer To.
2. Enter a number or select a contact, and, when the contact accepts, select Complete Transfer.
Transfer a call to someone else
IP Phone UI
1.
From the
In
Call
screen, select
Menu
, and then select
Transfer Directly To.
IP Phone UI

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Transfer a call to a parking lot
Note:
If your system is set up for it, you can park a call. This places the call on hold so that another party can retrieve it.
2. Contact the team that you want to answer the call, and give them the number from the notification.
Transfer a call to a mobile phone
•From the In Call screen, select Menu, and then select Transfer to Mobile Phone.
IP Phone UI
1.
From the
In Call
screen, select
Menu
, and then select
Transfer to Parking Lot
. The call will be placed on hold.
A notification appears, displaying a number to call in order to retrieve the call.
IP Phone UI

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Access phone settings and help
You can access Help and configure the following settings on your phone:
•Volume
•Brightness
•Logging
•Desk Phone Location
•Make Test Call
•Ring Tones
•Phone-Unlock PIN
•Time Zone
•Date Format
•Time Format
•Language
•High Contrast
•Text Telephony (TTY)
•Malicious Call Trace
Note:
Some of the settings are configurable by the support team and may not be available on your phone.
2. From the Settings screen, select the setting you want to change.
Access the Settings menu
IP Phone UI
1.
From your phone's
Home
screen, select
Menu
, and then select
Settings
.

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Access context-sensitive Help for a specific screen
• From the screen that you are in, select Menu and then select Help.
Access the general Help for the phone
IP Phone UI
•
From your phone's
Home
screen, select
Menu
, and then select
Help
.
IP Phone UI