Aastra Dialog 4422 IP Office User manual

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Dialog 4422 IP Office
IP Telephone for MD Evolution
User’s Guide

EN/LZTBS 102 1953 R81A
© Aastra Telecom Sweden AB 2008. All rights reserved.

3MD Evolution – Dialog 4422 IP Office
Table of Contents
Table of Contents
Welcome .......................................................... 5
Important User Information ............................... 7
Introduction to Your Extension .......................... 8
Logging In and Logging off Your Extension ..... 17
Operations for Incoming Calls ........................ 22
Operations for Outgoing Calls ........................ 26
Operations during a Call ................................. 37
Call List .......................................................... 47
Call Forwarding Services ................................ 51
Voice Mail Services ......................................... 62
Group Services .............................................. 80
More Features of Your Extension .................... 90
Physical Programming of Your Extension ........ 96
Programming Your Extension’s Services ...... 104
Attendant-Based Services ............................ 108
Services Reserved for Attendants ................. 114
QSIG-MD Private Network Services ............. 123
Installing Your Extension ............................... 127
Your Extension’s Accessories ....................... 132
IP Declaration and Start-Up of
Your Extension ............................................. 135
Index ............................................................ 143
Quick Reference Guide ................................ 148

5MD Evolution – Dialog 4422 IP Office
Welcome
Welcome
Welcome to the User’s Guide for the Dialog 4422 IP Office used
with the MD Evolution communication system. This includes the
MD Evolution M, MD Evolution XL, MDE Mi and MDE Xli models.
The features described in this guide relate to version R8.0A or later
of the MD Evolution communication system. Certain services may
not be available in older system versions and/or may be protected
by a software key.
This guide describes services for the MD Evolution communication
system as well as the Dialog 4422 IP Office phone, with normal default
programming.
In terms of the service rights for your specific extension, there may
be some discrepancy in the manner in which your own phone will
operate. For more information, or if a problem arises, contact your
system administrator.
The latest version of this user guide can be downloaded from:
http://www.aastra.com
Notes:
The Dialog 4422 IP Office is an IP telephone that is in
compliance with standard H.323; it may only be used with
a private branch exchange and a local area network (LAN)
that are compatible with this type of telephone.
The Dialog 4422 IP Office is compatible with DHCP (Dynamic
Host Configuration Protocol) service for determining the IP
addresses for the terminals connected to a LAN.

Welcome
MD Evolution – Dialog 4422 IP Office6
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Aastra´s homepage, Aastra
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Aastra will not be liable for any damages arising
from use of an illegal modified or altered publication.
Aastra is a registered trademark of Aastra Technologies Limited. All
other trademarks mentioned herein are the property of their
respective owners.
Warranty
AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. Aastra shall not be liable for
errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten,
declares that this telephone is in conformity with the essential
requirements and other relevant provisions of the R&TTE
directive 1999/5/EC.
Details to be found at: http://www.aastra.com/sdoc.

7MD Evolution – Dialog 4422 IP Office
Important User Information
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected equipment,
the following basic safety precautions should always be
followed to reduce risk of fire, electrical shock and other
personal injury.
• Follow instructions in the equipment’s user guide or other documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone’s power cable
where it can be exposed to mechanical pressure as this may damage the
cable. If the power supply cord or plug is damaged, disconnect the product
and contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950:1-2003.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized changes
or modifications could void the user’s authority to operate the equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of the product
or auxiliary product.
• Do not disassemble the product. Contact a qualified service agency when
service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.

Introduction to Your Extension
MD Evolution – Dialog 4422 IP Office8
Introduction to Your Extension
Dialog 4422 Extension Features
1Display
Your extension features a display screen that is 128 x 25 pixels, or
2 lines high x 25 characters wide, depending on the font used. See
also the “Display Information” section.
Message 2MessageKey
When your facility uses integrated voice mail, this fixed function key
indicates when you have received a message in your mailbox.
Pressing this key enables you to directly access your facility’s voice
mail. See also the “Voice Mail Services” section.

9MD Evolution – Dialog 4422 IP Office
Introduction to Your Extension
Transfer 3 Transfer Key
This fixed function key transfers a call on your extension between
two online calling parties. See also the “Operations during a Call”
section.
Ô4LineKeys
Your extension features three (3) line keys that enable you to
process up to three (3) incoming and outgoing calls simultaneously.
The first two keys, L1 and L2, are standardised, multi-usage lines,
while L3 is reserved for outgoing calls. See also the “Operations for
Incoming Calls”, “Operations for Outgoing Calls”, and the
“Operations during a Call” sections.
Settings 5 Settings Key
This fixed function key enables you to access the physical program-
ming of your extension in order to manage its repertory keys, the
ring melody and volume, loudspeaker volume, etc. See also the
“Physical Programming of Your Extension” section.
Call-Fwd 6Call-FwdKey
This fixed function key enables you to activate variable call forwarding
that was pre-defined on your extension. It also enables you to de-
activate or cancel any type of active call forwarding on your extension,
pre-defined or defined on a case by case basis. The associated
LED indicates your extension’s call forward status. See also the
“Call Forwarding Services” section.
Call List 7CallListKey
This fixed function key enables you to access your extension’s call
list – the file that automatically saves all of your extension’s incoming
and outgoing calls. The associated LED indicates incoming calls
that have not yet been answered nor consulted. See also the “Call
List” section.
Ô8 Programmable Repertory Keys
Your extension features two (2) repertory keys that can be
customised for making specific internal or external calls, or for direct
access to certain services. See also the “Physical Programming of
Your Extension” section.
É9Mute Key
This key enables you to activate or deactivate your extension’s
handset microphone during an ongoing call. It also controls your
extension’s silent ringing function. See also the “Operations for
Incoming Calls”, and “Operations during a Call” sections.

Introduction to Your Extension
MD Evolution – Dialog 4422 IP Office10
Â10 Loudspeaker Key
This key enables you to activate or deactivate your extension’s
loudspeaker and its amplified listening feature during an ongoing
call. Moreover, you are also required to press this key to validate
any dialling or programming that takes place on your extension.
See also the “Operations for Incoming Calls”, “Operations for
Outgoing Calls”, and the “Physical Programming of Your Extension”
sections.
ì11 Volume Control Keys
During a call, these two keys control the listening volume on your
loudspeaker or handset. When an incoming call is ringing, these
keys also control the ring volume for your extension. These also
serve as navigation keys when you are programming your extension
or consulting the call log file. See also the “Operations during a
Call”, “Call List” and “Physical Programming of Your Extension”
sections.
í12 “C” Key (Clear or Erase)
This key ends an incoming or outgoing call, or a current program-
ming function. See also the “Operations for Incoming Calls”,
“Operations for Outgoing Calls”, and the “Physical Programming of
Your Extension” sections.
Í13 Headset Key
Pressing this key toggles between the handset calling mode and
headset operation. There is a headset jack on the underside of your
extension. See also the “Your Extension’s Accessories” section.
14 Location of the Loudspeaker
For dialling without lifting the handset and speakerphone modes,
your extension is equipped with a loudspeaker. See also the
“Operations for Outgoing Calls”, and “Operations during a Call”
sections
15 Handset
Your extension features a speakerphone function.

11MD Evolution – Dialog 4422 IP Office
Introduction to Your Extension
Extension LEDs
Most of your telephone’s fixed function keys, line keys and program-
mable repertory keys feature an LED.
Each LED indicates the status of a current call or the status of the
service associated with the corresponding function key.
Status Meaning
ÔOff
No call is processed on the line key,
or the service associated with the
function is inactive.
ÕÔOn
There is a call on the line key, or the
service associated with the function
is active. For the Call-fwd key, this
indicates that the extension’s pre-
defined variable call forwarding for
this key is active.
ÖÔSlowly flashing
A call is ringing on the line key. For
the Call-fwd key, it indicates that a
variable call forwarding for the
extension, programmed on a case
by case basis, is currently active.
ÖÔQuickly flashing A call is holding on the line key.

Introduction to Your Extension
MD Evolution – Dialog 4422 IP Office12
Display Information
The step-by-step instructions displayed on your extension’s screen
explain how to use your telephone.
When your extension is inactive, the first line on the screen displays
the date and time; the number for the user who is currently signed
on to the extension is displayed on the second line.
When applicable, the second line displays different information con-
cerning the activation status of certain services for your extension
(also see details to follow).
When you place an internal call, the called party’s name and
extension number are displayed on the screen’s second line.
Statuses such as free, busy, etc. are displayed on the first line.
When you place an external call, the called party’s number and
possibly name are also displayed on the second line.
In the same way, when you receive a call, the second line displays
the caller’s name and number (under the condition that it is con-
nected to an ISDN-type network for an external caller). The first line
provides information concerning the way that this incoming call
was obtained – directly or by transfer.
During a call, while the caller’s name and number remain displayed
on the second line, a new incoming call may also be presented to
you on the first line.
15:49 05 jun 2008
CS GC 405
FREE
WESSON Paul 407
TRANSF FROM WESSON P
AASTRA France 77500
MARTIN Vincent 423
WESSON Paul 407

13MD Evolution – Dialog 4422 IP Office
Introduction to Your Extension
When an internal call is placed from your extension, the screen
displays the status of the called party as one of the following:
FREE • The party you are calling is free.
RING • The party you are calling is already being rung by a third party.
WAIT • The party you are calling is busy, but your call may be placed on
camp-on (multi-line extension).
BUSY • The party you are calling is busy, and it is not possible to place
your call on camp-on (single-line extension).
CONGESTED • The line you are calling is congested, therefore it is not possible
to place your call on camp-on.
Invalid number • The number dialled is invalid.
End of call • The party you called has ended this call.
When a service is either activated or deactivated, the system’s
acceptance or refusal is also displayed on the screen:
CALL FWD …
ACCEPTED
• Your call forward programming has been accepted.
CANCEL ACCEPTED … • Your call forward cancellation has been accepted.
Accepted service • The request for service has been accepted.
Denied service • The request for service has been denied.
When the extension is idle, the screen also displays the information
relating to the activation of certain services:
C• If your extension is part of a group (main), the letter C indicates
that the group is currently closed and is not accepting any in-
coming calls.
S• If your extension is part of a group (main), the letter S indicates
that you are on stand-by with the group. Your extension will only
receive your personal calls.
GC • The GC group indicates that your extension is in general calls
acceptance mode, and serves as an auxiliary attendant extension.
Other information concerning the activation of certain services for
your extension are represented by the following icon, which
indicates the volume level when setting your extension’s ring
volume when idle, or the loudspeaker or handset listening volume
during a call.
15:49 05 jun 2008
CS GC 405

Introduction to Your Extension
MD Evolution – Dialog 4422 IP Office14
Other icons may be displayed when you process or program the
call list for your extension. Within the context of this call list:
• This icon indicates a new incoming call that has not been
answered, and that you have not yet retrieved.
• This icon indicates a new incoming call that has not been
answered, but that you have retrieved.
• This icon indicates a processed incoming call.
• This icon characterises all outgoing calls.
Within the context of programming your extension:
• This icon identifies the programming option that was validated
within a list of possible options.
• This icon characterises all other options.
A scroll bar is also displayed if the list of programming options or a
list of available information exceeds your extension’s display
capacity.
11:56 24 jun
WESSON Paul 407

15MD Evolution – Dialog 4422 IP Office
Introduction to Your Extension
Tones, Voice Announcements, and Ring
Ton e s
Over and above visual information displayed on your extension’s
screen and LEDs, there are also various tones, voice announce-
ments and ring tones that signal the status of your extension, or
certain associated services.
The tones heard are applicable under the following conditions and
with the following timing and frequency:
Normally, the following voice announcement (or voice guide) is
provided under the following condition:
Your extension also offers a selection of 10 different ring melodies
and 10 different ring volume levels. See also the “Physical
Programming of Your Extension” section.
Internal dial tone •Heard each time the handset is picked up from your extension
(excluding all activated special services).
330 Hz Continuous
Ringback tone •Heard when you call an extension that is free.
424 Hz 1,5 sec. On/3,5 sec. Off
Call on-hold or call camp-
on tone
•Heard when you call an extension that is busy and your call
has been placed on automatic camp-on, or when your call is
placed on-hold by a third party set.
424 Hz 2 consecutive beeps,
repeated every 5 seconds.
Busy tone •Heard when you call an extension that is busy, but automatic
camp-on is not possible for your call, or when a service request
on your extension is refused.
424 Hz 0,5 sec. On/0,5 sec. Off
Call waiting presentation
tone
•Heard when you receive a new call, when your extension is
already busy.
Ring signal Only 1 ring signal, not repeated
Intrusion or call offer tone •Heard when a third party – typically an attendant – intervenes
during your current call.
424 Hz 2 consecutive beeps, repeated every
1,4 seconds.
Service Acceptance tone •Heard when a request for service is accepted on your
extension.
Melody Multi-toned melody – continuous.
Appointment reminder
notification
•Heard following your response to an appointment reminder,
this announcement indicates the nature of this automatic system
call. See the “More Features of Your Extension” section.
Message: “It’s time for your appointment.”

Introduction to Your Extension
MD Evolution – Dialog 4422 IP Office16
This ring is distinctly cadenced, according to whether the incoming
call is an internal or external call. The cadence is faster for an internal
call.
Note: Your facility also usually provides integrated on-hold
music, to which every external calling party either placed on
hold or parked will be connected.

17MD Evolution – Dialog 4422 IP Office
Logging In and Logging off Your Extension
Logging In and Logging off Your
Extension
The first time your extension is connected (see the “Installing Your
Extension” section), it is initially in a logged off or locked status, and
can not be used. It is not possible to place or receive any calls,
except for an SOS emergency call.
You must first connect or log in to your extension using your
extension number – if necessary – and your user password. These
two elements comprise your user signature.
After doing so, your extension now passes to a logged in or unlocked
status, so you will obviously be able to receive and place calls, and
use all of the services assigned to your user profile.
You may choose to keep your extension in a logged in status. Or,
you may decide to log off during your absences, typically at night,
and log back on when you return, typically in the morning.
Logging off when you are going to be absent prevents any third
party from using your user profile. When you log off your extension,
all of the user profile data that is saved on your extension – most
particularly repertory key allocation – is no longer accessible by
anyone. This is also true of the call list on your extension.
You also have the advantage of being able to log on to any IP exten-
sion in your facility – either a Dialog 4425 IP Vision or a Dialog 4422
IP Office extension – as long as you have logged off your own
extension.
On this third party set, you will have access to your own user profile
that can be used just as it would if you were at your own extension
(see details to follow).

Logging In and Logging off Your Extension
MD Evolution – Dialog 4422 IP Office18
Signing or Logging on to Your Extension
When your extension (or a third party set) has a logged off status,
the following screen is displayed, indicating the extension number
for the last user who logged on.
Supposing that this was your own extension number, to log on:
ÂPress the Loudspeaker key on your extension.
The extension asks you to enter your user password.
PASSWORD zEnter your user password.
By default, your user password is “1234”, however you may have
modified it. See the “Programming Your Extension’s Services”
section.
ÂOnce again, press the Loudspeaker key on your extension.
If your password is correct, your extension now proceeds to a logged
in or unlocked status, and displays the idle screen as illustrated
below, with your name and extension number visible on the screen’s
second line.
If your password is incorrect, your log in is refused, and you must
restart the procedure.
Now, you may use your extension according to the user profile
associated with your signature.
Note: In relation to your user password, it is very important
that you modify it, to ensure the confidentiality of the data
that is saved on your extension. If you ever forget your pass-
word, you can request that it be re-initialised, either by a
facility attendant, or by the system administrator.
For SOS calls, dial 9
Log on with: 405
Enter password:
_
15:49 05 jun 2008
405

19MD Evolution – Dialog 4422 IP Office
Logging In and Logging off Your Extension
Locking or Logging off Your Extension
When your extension is idle, as in the screen illustrated above:
íPress the “Clear” or C key on your extension.
You are asked to confirm your desire to log off your extension.
ÂPress the Loudspeaker key on your extension.
Your extension is returned to the logged off or locked status, as
illustrated below. Now, only an SOS emergency call may be placed
from this extension (see details to follow).
Signing or Logging on to a Third Party Set
(Free Seating)
You can use a third party set for your calls, as long as you have
logged off from your own extension. This is also referred to as “Free
Seating”.
To take advantage of this feature, from a third party set that is
logged off:
íPress the “Clear” or C key on your extension.
The extension number for the last user who logged on to the third
party set is deleted, and the extension prompts you to enter your
own extension number.
STATION NO zDial your own extension number.
15:49 05 jun 2008
Log off?
For SOS calls, dial 9
Log on with: 405
For SOS calls, dial 9
Log on with: 437
For SOS calls, dial 9
Log on with: _

Logging In and Logging off Your Extension
MD Evolution – Dialog 4422 IP Office20
ÂPress the Loudspeaker key on the extension.
You are then prompted to enter your user password, just as if you
were logging on to your own extension (see previously mentioned
details).
If your signature – your extension number and password – is correct,
the third party set now passes to a logged on or unlocked status,
and displays the idle screen with your name and extension number
visible on the screen.
Now, you may use this extension according to the user profile
associated with your signature. Your user profile includes:
• Your extension’s repertory keys. You will find the keys pro-
grammed identically to those on your own extension, with status
LEDs for either the third party sets or the possible associated
active services.
•Alloftheservice settings that are currently either active or
inactive for your extension. In this way, you will find the status
of your extension in relation to the general call acceptance
services and stand-by mode for the various ICD groups to
which your extension belongs. You will also find your extension
settings concerning possible call forwarding and appointment
reminder services. The views associated with these services are
also displayed on the third party set screen or its Call-fwd (call
forward) key.
•Notification that you have new messages in the mailbox
associated with your extension, when applicable. This service
will be indicated on the third party set’s message key.
• All of the other services assigned to your extension number.
You will find them exactly as you would if you were using your
own extension.
Of course, you also have access to all central services available to
all of your facility’s extensions. For more details, see the rest of this
guide.
Notes:
The physical characteristics of this extension, such as the
melody, ring volume, loudspeaker volume, display contrast,
etc., remain as previously established for the third party set.
You will recover your complete user profile when you sign
on to another Dialog 4422 IP Office (as described), or on a
Dialog 4425 IP Vision.
Please note: when you sign in to a third party set, it will lose
its call list (calls log file); whenever someone signs in with an
extension number other than the one previously used, the
call log file is automatically reinitialised. In the same way, this
is also true when a third party signs in to your extension.