Acer V360 User manual

V360 Smartphone
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw

II
Revision History
Please refer to the table below for the updates made on the V360 smartphone service guide.
Date Chapter Updates

III
Copyright
Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language,
in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise,
without the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or
its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

IV
Conventions
The following conventions are used in this manual:
SCREEN MESSAGES Denotes actual messages that appear on
screen.
NOTE Gives bits and pieces of additional
information related to the current topic.
WARNING Alerts you to any damage that might
result from doing or not doing specific
actions.
CAUTION Gives precautionary measures to avoid
possible hardware or software problems.
IMPORTANT Reminds you to do specific actionsm
relevant to the accomplishment of
procedures.

V
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine. These
LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact
your regional offices or the responsible personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.

VI
Table of Contents
System Specifications 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Your Acer Smartphone Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Software Upgrades 8
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Software Upgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Using the EUU (For distributor or service center) . . . . . . . . . . . . . . . . . . . . . . . . .8
SD Card Download Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Abstract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Upgrade Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Upgrade Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Machine Disassembly and Replacement 14
Disassembly Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
External Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
External Modules Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Removing the Memory Card and SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Unscrew the 6 Screws on the Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Remove the Low case assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Remove the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Remove the Antenna Sub Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Disassembly of Group Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Replacing the Antenna Sub Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Replacing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Replacing the USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Replacing the BTB Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Replacing the Upper Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Diagnostics and Troubleshooting 25
Diagnostic Tools and SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
User Manual of Service Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Enter FTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Enter FTM test items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Keys & Vibrate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Backlight Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
SIM Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
WavePlayback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
HeadSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Headset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

VII
Table of Contents
PhoneMic to Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
HeadsetMic to Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Main Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Sub Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Gsensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
ALS/PS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Wifi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
mSensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Thank you!Palette Hardware Diagnostic Tool Introduction . . . . . . . . . . . . . . . . . . . . .38
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Installation procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Test Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Quit Palette program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Serial Number Definition 45
FRU (Field Replaceable Unit) List 46
V360 Smartphone Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
V360 Smartphone Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Online Support Information 52
Index 53

Chapter 1 1
System Specifications
Features
Below is a brief summary of the smartphone’s many features:
Form Factor & Dimension
• Bar Type, 130 x 67 x 9.9 mm
OS
• Android Jelly Bean
Modes/Bands
• HSPA Dual-band 900/2100
• HSDPA up to 7.2Mbps
• HSUPA up to 5.76Mbps
• GSM Qual-band 850/900/1800/1900
• EDGE class 12/GPRS class 12
Platform
• Mediatek MT6577
Memory
• 8Gb LPDDR2 + 4GB eMMC
Display
• 4.5” qHD, Capacitive Multi-Touch (4 pts at least)
Camera
• Rear 5MP AF (with Flash) + Front VGA
Connectivity
• BT4.0, WiFi IEEE802.11 b/g/n, WAPI, FM Radio
GPS
• GPS/AGPS
Sensor
• G-sensor, P + L sensor, E-compass
I/O
• Micro-USB, 3.5mm HSJ
Chapter 1

Chapter 1 2
Keys/Switches
• Cap Touch Key for Back/Home/Menu
• Side Key: Power key, Volume up/down
Battery
• 1760mAh
Expansion Slot
• Micro SD Memory Card
Others
• DSDS, 3-color LED Indicator, SRS
Optional
•NFC
Accessory
• Headset, Adaptor, USB Cable, Battery

Chapter 1 3
System Block Diagram
5
5
4
4
3
3
2
2
1
1
D D
C C
B B
A A
Title
Size Document Number Rev
Date: Sheet of
601PA9 CB
SCHEMATIC, M/B GA-348 (Block Diagram)
A2 324
Thursday, November 29, 2012
Compal Communications, Inc.
Title
Size Document Number Rev
Date: Sheet of
601PA9 CB
SCHEMATIC, M/B GA-348 (Block Diagram)
A2 324
Thursday, November 29, 2012
Compal Communications, Inc.
Title
Size Document Number Rev
Date: Sheet of
601PA9 CB
SCHEMATIC, M/B GA-348 (Block Diagram)
A2 324
Thursday, November 29, 2012
Compal Communications, Inc.
WiFi/BT
GPS
Vol_upPowerKey
PWRKEY
LNA
(HPRP)
Headset(MCP1,MCN1)
HeadsetEarphone/MIC
(1stMIC)
IQ,BSI,BPI
(AnalogMIC)
MIC(DM_DATAR/DM_CLK)
Receiver(HSP,HSN)
HandsetEarphone/MIC
EMI,MSDC0
USB
GSensor
ALS,
PSSensor
EͲCompass
I2C0
EINT
MCUJTAG
JTAG
Fcore4JTAG
JTAG
PCM,UART3,I2S
MSDC3
Vol_Down
KCOL
KROW
SIM1
SIM1
SIM2 SIM2
SubCamera
CameraIF,I2C1
Headset(HPLP,HPRP)
CameraIF,I2C1
MainCamera
microUSB
MIPIDSI
I2C0,EINT
Capacitive
TouchPanel
microSD MSDC1
MT6577
S500
MT6620
MT6329
LCM
4GBeMMC+
8GbDDR2
Speaker(monodiff)
ClassD/ClassAB
SIM2forGSMonly
HOMEKEY
I2C2
Backlight
Driver
MT6329
FlashLED
FLASH
MT6329
Battery
Charger
FuelGuage
BJT
Antenna
BC8share
Txpath
withBC5
BC8share
Rxpath
withBC5
BC5andBC8can
onlyactiveone
inthesametime.
Band8
PA
Antenna
SKY77551/TXM
MT6162
G850/G900
G1800/1900
Band1
PA
Duplexer
Band1
UMTS
Rx
GSM
Tx
UMTS
Tx
GSM
Rx
RXSAW
filter
RXSAW
filter
G1800
G900
G1900
RXSAW
filter
Duplexer
Band8
Band2
PA
Duplexer
Band2
RXSAW
filter
G850
Power
THIS SHEET OF ENGINEERING DRAWING IS THE PROPRIETARY PROPERTY OF COMPAL COMMUNICATIONS, INC. AND CONTAINS CONFIDENTIAL
AND TRADE SECRET INFORMATION . THIS SHEET MAY NOT BE TRANSFERRED FROM THE CUSTODY OF THE COMPETENT DIVISION OF R&D
DEPARTMENT EXCEPT AS AUTHORIZED BY COMPAL COMMUNICATIONS,INC. NEITHER THIS SHEET NOR THE INFORMATION CONTAINS MAY BE
USED BY OR DISCLOSED TO ANY THIRD PARTY WITHOUT PRIOR WRITTEN CONSENT OF COMPAL COMMUNICATIONS,INC.
THIS SHEET OF ENGINEERING DRAWING IS THE PROPRIETARY PROPERTY OF COMPAL COMMUNICATIONS, INC. AND CONTAINS CONFIDENTIAL
AND TRADE SECRET INFORMATION . THIS SHEET MAY NOT BE TRANSFERRED FROM THE CUSTODY OF THE COMPETENT DIVISION OF R&D
DEPARTMENT EXCEPT AS AUTHORIZED BY COMPAL COMMUNICATIONS,INC. NEITHER THIS SHEET NOR THE INFORMATION CONTAINS MAY BE
USED BY OR DISCLOSED TO ANY THIRD PARTY WITHOUT PRIOR WRITTEN CONSENT OF COMPAL COMMUNICATIONS,INC.