Acer V360 User manual

V360 Smartphone
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw

II
Revision History
Please refer to the table below for the updates made on the V360 smartphone service guide.
Date Chapter Updates

III
Copyright
Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language,
in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise,
without the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or
its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

IV
Conventions
The following conventions are used in this manual:
SCREEN MESSAGES Denotes actual messages that appear on
screen.
NOTE Gives bits and pieces of additional
information related to the current topic.
WARNING Alerts you to any damage that might
result from doing or not doing specific
actions.
CAUTION Gives precautionary measures to avoid
possible hardware or software problems.
IMPORTANT Reminds you to do specific actionsm
relevant to the accomplishment of
procedures.

V
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine. These
LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact
your regional offices or the responsible personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.

VI
Table of Contents
System Specifications 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Your Acer Smartphone Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Software Upgrades 8
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Software Upgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Using the EUU (For distributor or service center) . . . . . . . . . . . . . . . . . . . . . . . . .8
SD Card Download Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Abstract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Upgrade Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Upgrade Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Machine Disassembly and Replacement 14
Disassembly Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
External Module Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
External Modules Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Removing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Removing the Memory Card and SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Unscrew the 6 Screws on the Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Remove the Low case assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Remove the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Remove the Antenna Sub Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Disassembly of Group Photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Replacing the Antenna Sub Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Replacing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Replacing the USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Replacing the BTB Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Replacing the Upper Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Replacing the Battery Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Diagnostics and Troubleshooting 25
Diagnostic Tools and SOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
User Manual of Service Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Enter FTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Enter FTM test items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Keys & Vibrate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Backlight Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
SIM Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
WavePlayback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
HeadSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Headset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

VII
Table of Contents
PhoneMic to Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
HeadsetMic to Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Main Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Sub Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Gsensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
ALS/PS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Wifi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
mSensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Thank you!Palette Hardware Diagnostic Tool Introduction . . . . . . . . . . . . . . . . . . . . .38
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Installation procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Test Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Quit Palette program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Serial Number Definition 45
FRU (Field Replaceable Unit) List 46
V360 Smartphone Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
V360 Smartphone Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Online Support Information 52
Index 53

Chapter 1 1
System Specifications
Features
Below is a brief summary of the smartphone’s many features:
Form Factor & Dimension
• Bar Type, 130 x 67 x 9.9 mm
OS
• Android Jelly Bean
Modes/Bands
• HSPA Dual-band 900/2100
• HSDPA up to 7.2Mbps
• HSUPA up to 5.76Mbps
• GSM Qual-band 850/900/1800/1900
• EDGE class 12/GPRS class 12
Platform
• Mediatek MT6577
Memory
• 8Gb LPDDR2 + 4GB eMMC
Display
• 4.5” qHD, Capacitive Multi-Touch (4 pts at least)
Camera
• Rear 5MP AF (with Flash) + Front VGA
Connectivity
• BT4.0, WiFi IEEE802.11 b/g/n, WAPI, FM Radio
GPS
• GPS/AGPS
Sensor
• G-sensor, P + L sensor, E-compass
I/O
• Micro-USB, 3.5mm HSJ
Chapter 1

Chapter 1 2
Keys/Switches
• Cap Touch Key for Back/Home/Menu
• Side Key: Power key, Volume up/down
Battery
• 1760mAh
Expansion Slot
• Micro SD Memory Card
Others
• DSDS, 3-color LED Indicator, SRS
Optional
•NFC
Accessory
• Headset, Adaptor, USB Cable, Battery

Chapter 1 3
System Block Diagram
5
5
4
4
3
3
2
2
1
1
D D
C C
B B
A A
Title
Size Document Number Rev
Date: Sheet of
601PA9 CB
SCHEMATIC, M/B GA-348 (Block Diagram)
A2 324
Thursday, November 29, 2012
Compal Communications, Inc.
Title
Size Document Number Rev
Date: Sheet of
601PA9 CB
SCHEMATIC, M/B GA-348 (Block Diagram)
A2 324
Thursday, November 29, 2012
Compal Communications, Inc.
Title
Size Document Number Rev
Date: Sheet of
601PA9 CB
SCHEMATIC, M/B GA-348 (Block Diagram)
A2 324
Thursday, November 29, 2012
Compal Communications, Inc.
WiFi/BT
GPS
Vol_upPowerKey
PWRKEY
LNA
(HPRP)
Headset(MCP1,MCN1)
HeadsetEarphone/MIC
(1stMIC)
IQ,BSI,BPI
(AnalogMIC)
MIC(DM_DATAR/DM_CLK)
Receiver(HSP,HSN)
HandsetEarphone/MIC
EMI,MSDC0
USB
GSensor
ALS,
PSSensor
EͲCompass
I2C0
EINT
MCUJTAG
JTAG
Fcore4JTAG
JTAG
PCM,UART3,I2S
MSDC3
Vol_Down
KCOL
KROW
SIM1
SIM1
SIM2 SIM2
SubCamera
CameraIF,I2C1
Headset(HPLP,HPRP)
CameraIF,I2C1
MainCamera
microUSB
MIPIDSI
I2C0,EINT
Capacitive
TouchPanel
microSD MSDC1
MT6577
S500
MT6620
MT6329
LCM
4GBeMMC+
8GbDDR2
Speaker(monodiff)
ClassD/ClassAB
SIM2forGSMonly
HOMEKEY
I2C2
Backlight
Driver
MT6329
FlashLED
FLASH
MT6329
Battery
Charger
FuelGuage
BJT
Antenna
BC8share
Txpath
withBC5
BC8share
Rxpath
withBC5
BC5andBC8can
onlyactiveone
inthesametime.
Band8
PA
Antenna
SKY77551/TXM
MT6162
G850/G900
G1800/1900
Band1
PA
Duplexer
Band1
UMTS
Rx
GSM
Tx
UMTS
Tx
GSM
Rx
RXSAW
filter
RXSAW
filter
G1800
G900
G1900
RXSAW
filter
Duplexer
Band8
Band2
PA
Duplexer
Band2
RXSAW
filter
G850
Power
THIS SHEET OF ENGINEERING DRAWING IS THE PROPRIETARY PROPERTY OF COMPAL COMMUNICATIONS, INC. AND CONTAINS CONFIDENTIAL
AND TRADE SECRET INFORMATION . THIS SHEET MAY NOT BE TRANSFERRED FROM THE CUSTODY OF THE COMPETENT DIVISION OF R&D
DEPARTMENT EXCEPT AS AUTHORIZED BY COMPAL COMMUNICATIONS,INC. NEITHER THIS SHEET NOR THE INFORMATION CONTAINS MAY BE
USED BY OR DISCLOSED TO ANY THIRD PARTY WITHOUT PRIOR WRITTEN CONSENT OF COMPAL COMMUNICATIONS,INC.
THIS SHEET OF ENGINEERING DRAWING IS THE PROPRIETARY PROPERTY OF COMPAL COMMUNICATIONS, INC. AND CONTAINS CONFIDENTIAL
AND TRADE SECRET INFORMATION . THIS SHEET MAY NOT BE TRANSFERRED FROM THE CUSTODY OF THE COMPETENT DIVISION OF R&D
DEPARTMENT EXCEPT AS AUTHORIZED BY COMPAL COMMUNICATIONS,INC. NEITHER THIS SHEET NOR THE INFORMATION CONTAINS MAY BE
USED BY OR DISCLOSED TO ANY THIRD PARTY WITHOUT PRIOR WRITTEN CONSENT OF COMPAL COMMUNICATIONS,INC.

Chapter 1 4
Your Acer Smartphone Tour
After examining your smartphone features, let us show you around your new smartphone.
Views
No. Item Description
1 Bezel Plastic/Painting/Soft touch Black
2 Power key Plastic/Painting/Matte Red
3 Receiver mesh Plastic mesh,d0.3/p0.45
Painting/Matte Red
4 TP frame Plastic/PC
Glossy Black
5 TP / glass / back print White (same as the Battery cover color)
Transparent area
Mirror ink
Smoky black
Sensor opening refer to criteria
6 Receiver mesh Plastic mesh,d0.3/p0.45
Painting/Matte Red
7 Pattern area
8 Vol.key Plastic/NCVM
黑鉻色
9 Speaker mesh Stainless/etching
10 Circle brush/PVD Meet Black
7. Pattern area
6. Receiver mesh
Plastic mesh,d0.3/p0.45
Painting/Matte Red
5. TP / glass / back print
White (same as the
Battery cover color)
Transparent area
Mirror ink
Smoky black
Sensor opening
refer to criteria
8. Vol.key
Plastic/NCVM
黑鉻色
4. TP frame
Plastic/PC
Glossy Black
3. Receiver mesh
Plastic mesh,d0.3/p0.45
Painting/Matte Red
1. Bezel
Plastic/Painting/Soft touch Black
2. Power key
Plastic/Painting/Matte Red
9. Speaker mesh
Stainless/etching
10. Circle brush/PVD
Meet Black
11. Camera ring
Aluminium
Diamond cut/陽極髮絲紋
12. Flash lens
Transparent plastic
13. Camera lens
Glass/back printing
transparent area
14. Nameplate/metal
Refer to Acer-C6
15. Battery cover
Plastic/Painting/soft touch Black
3D pattern/recess0.1mm
16. dts logo/Painting
Cool gray 7C

Chapter 1 5
11 Camera ring Aluminium
Diamond cut/ 陽極髮絲紋
12 Flash lens Transparent plastic
13 Camera lens Glass/back printing
transparent area
14 Nameplate/metal Refer to Acer-C6
15 Battery cover Plastic/Painting/soft touch Black
3D pattern/recess0.1mm
16 dts logo/Painting Cool gray 7C
No. Item Description

Chapter 1 6
Hardware Specifications and Configurations
HW Specifications
Processor
4.5” a-Si TFT-LCD
Battery
Item Specification
Band Dual-Band (Band 1 & Band 8) WCDMA ; Quad-band EDGE/ GPRS/
GSM
Application/ Modem Processor MT6577
Power Management MT6329A
RF Transceiver MT6162
Memory 8Gb LPDDR2 + 4GB eMMC MCP memory
Expansion Flash Card Slot Micro SD
Connectivity Bluetooth 3.0 with EDR, WiFi b/g, FM radio, 3.5mm Audio jack,
microUSB2.0 HS
GPS standalone and assisted
Camera 5M AF camera, with flash light; VGA camera
LCM 4.5” qHD (540 x 960) 16.7M colors TFT
Touch Panel Capacitive touch
Sensors G-Sensor, E-Compass, P&L Sensor
Indication LED Yes
Keypad Hardware keys: power/standby key, volume up/ down
Battery 176mAH, Removable battery
Dual SIM Optional Dual standby Single Talk HW reserved (one for 3G & one for
GSM voice)
Item Specification
CPU 1 GHz dual-core Cortex-A9 MCU core for applications/MMI
520 MHz ARM1176 + 260 MHz DSP modem cores
CPU Package 537 balls
Core Logic Cortex-A9
Modem ARM1176
UART 4 x UART to 3Mbps (EDR) for GPS, BT, FM-RDS, modem and
debugging interfaces
SDIO 4 x SDIO interfaces (SD/MMC/MS & MSPro, eMMC v4.4)
Audio/video decoders MPEG4, H.264, H.263, VP8 Codecs, MP3, AAC, AAC+, eAAC+,
AMR, WB-AMR, MIDI, Ogg Vorbis, PCM
USIM Dual SIM (Single Talk), Built-in support for dual-voltage USIM
Item Specification
Display resolution (pixels) 960(V)x540(H)
Supported Colors 16.7M
Type Transmissive
Item Specification
Vendor APACK
Rating 3.75V

Chapter 1 7
Camera
System Memory
Maximum Charging Voltage 4.35V
Pack capacity 1300 mAh
Talk time Talk time 3G: 4 hours dependent on usage / 2G: 5 hours dependent
on usage
Standby 300 hours (WDCDMA) dependent on network, 300 hours (GSM)
dependent on network.
Item Specification
Type • Built-in 5 megapixel Auto-Focus camera, up to 2592 x 1944 resolution
Item Specification
Memory embedded 8Gb LPDDR2 + 4GB eMMC MCP memory
Memory expansion Micro SD Card slot
Item Specification

Chapter 2 8
Software Upgrades
System Requirements
•Microsoft
®Windows XP or above
• P4, 2.8G and Ram 1G DDR or above
• Latest version of EUU (End-user Upgrade Utility / EUU_xxx.msi)
• Tool: USB Cable
NOTE: Please make sure mobile battery power is over 50% before execute EUU.
NOTE: Please disable Anti-Virus software if EUU is blocked by it.
NOTE: The minimum requirement of the OS disk is 1 GB space
Software Upgrade Procedure
Using the EUU (For distributor or service center)
1. Boot up the device to Android and connect the device with PC via USB cable.
Chapter 2

Chapter 2 9
2. Execute EUU_xxx.msi
The Welcome screen displays.
3. Click Next to check the device status.

Chapter 2 10
4. Click Continue to update the new image.

Chapter 2 11
5. When EUU is installed, the device will reset.
6. Completed screen displays, then click "Finish".

Chapter 2 12
SD Card Download Process
Abstract
This document describes how to use SD download to upgrade Acer K5 images.
Upgrade Preparation
a. Get new image file “image.zip” from vender.
b. Unzip the image.zip will get a folder named as “image”, and there should be 14 files in the folder.
c. Copy the “image” folder into your SD card root directory.
d. Insert SD card to phone device.
Upgrade Process
There are two ways to trigger SD download mode: Physical hot key and SW Hot key.
Physical hot key
a. Remove the battery.
b. Load the battery.
c. “Press Volume +, Volume - and Power key together for one second, then keep pressing Volume - key and
release both keys immediately. Now system enter modem download mode.” If successful, you will see the
indicating LED lighting on and blinking.
d. In this phase, SD download is proceeding until download completed.
SW Hot key
a. Remove the battery.
b. Load the battery.
c. Press the “Power key” to power on the phone device into Android system.
d. Run the dial application and enter the number ##3131#.
e. Click send button.
f. System will reboot and enter SD download mode.
g. In this phase, SD download is proceeding until download completed.

Chapter 2 13
SD download flow chart
Start
Get image.zip file from vender.
Unzip the image.zip and get a folder named as
"image", copy the folder into SD card root directory.
Insert SD card into phone device.
Remove and load the battery
Physical or SW
hot key method
Press "Power key" to power
on the phone
Run dial application
and enter ##3131#
Click send button to
reboot system.
Press "Power", "Vol up" and
"Vol down" keys
LED on
Release "Vol up", "Power" Key,
and keep holding "Vol down"
key (~0.5sec)
LED blink
SD download is proceeding until
download completed
SW Phy
Yes
No
No
Yes