Acer AT350 F2 Series User manual

AT350 F2 Series
Service Guide

Model Number :
Serial Number:
Purchase Date:
Place of Purchase:
© 2012. All Rights Reserved.
Acer AT350 F2 Series
Service Guide
Acer AT350 F2

iii
Information for your safety and comfort
Safety instructions
Read these instructions carefully. Keep this document for future reference. Follow all
warnings and instructions marked on the product.
Turning the product off before cleaning
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners
or aerosol cleaners. Use a damp cloth for cleaning.
CAUTION for plug as disconnecting device
Observe the following guidelines when connecting and disconnecting power to the
power supply unit:
• Install the power supply unit before connecting the power cord to the AC power
outlet.
• Unplug the power cord before removing the power supply unit from the
computer.
• If the system has multiple sources of power, disconnect power from the system
by unplugging all power cords from the power supplies.
CAUTION for accessibility
Be sure that the power outlet you plug the power cord into is easily accessible and
located as close to the equipment operator as possible. When you need to
disconnect power to the equipment, be sure to unplug the power cord from the
electrical outlet.
Warnings
• Do not use this product near water.
• Do not place this product on an unstable cart, stand or table. If the product falls,
it could be seriously damaged.
• Slots and openings are provided for ventilation to ensure reliable operation of
the product and to protect it from overheating. These openings must not be
blocked or covered. The openings should never be blocked by placing the
product on a bed, sofa, rug or other similar surface. This product should never
be placed near or over a radiator or heat register, or in a built-in installation
unless proper ventilation is provided.
• Never push objects of any kind into this product through cabinet slots as they
may touch dangerous voltage points or short-out parts that could result in a fire
or electric shock. Never spill liquid of any kind onto or into the product.

iv
• To avoid damage of internal components and to prevent battery leakage, do not
place the product on a vibrating surface.
• Never use it under sporting, exercising, or any vibrating environment which will
probably cause unexpected short current or damage rotor devices, HDD,
Optical drive, and even exposure risk from lithium battery pack.
• This product is not suitable for use with visual display workplace devices
according to B2 of the German Ordinance for Work with Visual Display Units.
Using electrical power
• This product should be operated from the type of power indicated on the
marking label. If you are not sure of the type of power available, consult your
dealer or local power company.
• Do not allow anything to rest on the power cord. Do not locate this product
where people will walk on the cord.
• If an extension cord is used with this product, make sure that the total ampere
rating of the equipment plugged into the extension cord does not exceed the
extension cord ampere rating. Also, make sure that the total rating of all
products plugged into the wall outlet does not exceed the fuse rating.
• Do not overload a power outlet, strip or receptacle by plugging in too many
devices. The overall system load must not exceed 80% of the branch circuit
rating. If power strips are used, the load should not exceed 80% of the power
strip's input rating.
• This product's power supply is equipped with a three-wire grounded plug. The
plug only fits in a grounded power outlet. Make sure the power outlet is properly
grounded before inserting the power supply plug. Do not insert the plug into a
non-grounded power outlet. Contact your electrician for details.
Warning! The grounding pin is a safety feature. Using a power outlet that is not
properly grounded may result in electric shock and/or injury.
Note: The grounding pin also provides good protection from unexpected noise
produced by other nearby electrical devices that may interfere with the
performance of this product.
• Use the product only with the supplied power supply cord set. If you need to
replace the power cord set, make sure that the new power cord meets the
following requirements: detachable type, UL listed/CSA certified, VDE
approved or its equivalent, 4.6 meters (15 feet) maximum length.

v
Product servicing
Do not attempt to service this product yourself, as opening or removing covers may
expose you to dangerous voltage points or other risks. Refer all servicing to qualified
service personnel.
Unplug this product from the wall outlet and refer servicing to qualified service
personnel when:
• the power cord or plug is damaged, cut or frayed
• liquid was spilled into the product
• the product was exposed to rain or water
• the product has been dropped or the case has been damaged
• the product exhibits a distinct change in performance, indicating a need for
service
• the product does not operate normally after following the operating instructions
Note: Adjust only those controls that are covered by the operating instructions,
since improper adjustment of other controls may result in damage and will often
require extensive work by a qualified technician to restore the product to normal
condition.
Disposal instructions
Do not throw this electronic device into the trash when discarding. To
minimize pollution and ensure utmost protection of the global
environment, please recycle. For more information on the Waste from
Electrical and Electronics Equipment (WEEE) regulations, visit
www.acer-group.com/public/Sustainability/sustainability01.htm.

vi
Regulations and safety notices
FCC notice
This device has been tested and found to comply with the limits for a Class A digital
device pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to
radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this device does cause harmful interference to radio or television
reception, which can be determined by turning the device off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device and receiver.
• Connect the device into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Notice: Shielded cables
All connections to other computing devices must be made using shielded cables to
maintain compliance with FCC regulations. In compliance with FCC regulations, use
shielded cables to connect to other computing devices. A dual-link cable is
recommended for DVI output.
Notice: Peripheral devices
Only peripherals (input/output devices, terminals, printers, etc.) certified to comply
with the Class A limits may be attached to this equipment. Operation with non-
certified peripherals is likely to result in interference to radio and TV reception.
Caution
Changes or modifications not expressly approved by the manufacturer could void
the user's authority, which is granted by the Federal Communications Commission,
to operate this computer.

vii
Operation conditions
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
Notice: Canadian users
This Class A digital apparatus complies with Canadian ICES-003.
Remarque à l'intention des utilisateurs canadiens
Cet appareil numérique de la classe B est conforme a la norme NMB-003 du
Canada.
Compliant with Russian regulatory certification
Notice: BSMI
Laser compliance statement
The CD or DVD drive used with this computer is a laser product.
The CD or DVD drive's classification label (shown below) is located on the drive.
CLASS 1 LASER PRODUCT
CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE
TO BEAM.
Appareil à laser de classe 1
Attention: Radiation laser visible et invisible en cas d’ouverture. Éviter toute
exposition aux rayons.
Laserprodukt der Klasse 1
Achtung: Beim Öffnen werden unsichtbare Laserstrahlen freigelegt. Setzen Sie sich
diesen Strahlen nicht aus.

viii
Prodotto laser di classe 1
Attenzione: Radiazioni laser invisibili in caso d’apertura. Evitare l’esposizione ai
raggi.
Producto láser de Clase 1
Precaución: Cuando está abierta, hay radiación láser. Evite una exposición al haz
de luz.
Produto Laser de Classe 1
Precaução: Radiação laser invisível quando aberto. Evite exposição ao feixe.
Laserproduct klasse 1
Voorzichtig: Onzichtbare laserstraling indien geopend. Voorkom blootstelling aan
straal.
Declaration of Conformity for EU countries
Hereby, Acer, declares that this system is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
List of applicable countries
This device must be used in strict accordance with the regulations and constraints in
the country of use. For further information, please contact local office in the country
of use. Please see http://ec.europa.eu/enterprise/rtte/implem.htm for the latest
country list.

Contents
Information for your safety and comfort iii
Regulations and safety notices vi
1 System tour 1
System notes 2
External and internal structure 3
Front panel 3
Rear panel 7
Internal components 9
Mainboard Layout 10
Mainboard jumper settings 14
2 System setup 17
Setting up the system 18
Pre-installation requirements 18
Connecting peripherals 19
Front connections 19
Rear connections 20
Turning on the system 21
Power-on problems 22
Configuring the system OS 23
Turning off the system 24
3 System upgrades 25
Installation precautions 26
ESD precautions 26
Pre-installation instructions 26
Post-installation instructions 27
Opening the server 28
Removing and installing the side panel 28
Configuring the hard disk drive 30
Accessing the drive bays 30
Hard disk drive configuration guidelines 31
Determining the drive status 32
Installing additional hard disk drives with carriers
in the optional bay cage 38
Configuring a 5.25-inch storage device 41
Installing an optional 5.25-inch storage device 41
Removing a 5.25-inch storage device 44
Replacing the processor and heatsink fan assembly 45
Removing and installing the heatsink fan assembly 45

x
Removing and installing the processor 48
Upgrading the system memory 53
System memory interface 53
Installing an expansion card 65
Installing a SAS card 66
4 System BIOS 69
BIOS overview 70
Entering BIOS Setup 71
BIOS setup primary menus 71
BIOS setup navigation keys 72
Main menu 73
Advanced menu 74
Processor Configuration 75
Memory Configuration 77
Chipset Configuration 79
ACPI Configuration 80
SATA Configuration 81
SCU (Storage Control Unit) Configuration 81
PCI Configuration 82
USB Configuration 84
Super IO Configuration 85
Power Configuration 86
Console Redirection 87
Security Settings 90
Server Management 92
System Information 93
Boot Options 96
Set Boot Priority 96
UEFI Boot Drive BBS Priority 97
Hard Disk Drive BBS Priority 97
Optical Disk Drive BBS Priority 97
Removable Device BBS Priority 97
Network Device BBS Priority 97
Boot Manager 99
Exit Options 100
5 System
troubleshooting 103
Resetting the system 104
Initial system startup problems 105
Initial troubleshooting checklist 106
Hardware diagnostic testing 107

xi
Checking the boot-up status 107
Verifying the condition of the storage devices 108
Confirming loading of the operating system 108
Specific problems and corrective actions 109
BIOS Error Beep Codes 113
Appendix A
Server management tools 115
Server management overview 116
RAID configuration utilities 117
Enabling Intel Onboard SAS RAID
(EFI Mode or Legacy Mode) 117
MEGARAID 9240-4I/ MEGARAID 9260-8I/
MEGARAID 9260-16I RAID CONFIGURATION 118
Appendix B
Rack mount configuration 121
Rack installation information 122
System rack installation 124
Vertical mounting hole pattern 125
Installing the system into the rack 126
Appendix C Acer Smart Console 133
Using Acer Smart Console 134
Software requirements 134
Acer Smart Console Features 135
Introduction to the IPMI Platform 136
Configuring the Acer Smart Console Settings 137
Configuring BIOS 137
Connecting to the Remote Server 140
Accessing the Remote Server via Acer Smart Console 141
Acer Smart Console Main Screen 142
System Status 143
Server Health 145
Sensor Readings 146
Event Log 148
Configuration 149
Configuring the Alerts Settings 151
To Setup an Alert 152
Configuring Date and Time Settings 154
Configuring the Light-Weight Directory
Access Protocol (LDAP) Settings 155

xii
Active Directory Settings 156
Configuring the Active Directory Settings 157
Configuring the Radius Settings 158
Configuring the Mouse Mode Setting 159
Configuring Network Settings 160
Configuring Dynamic DNS
(Domain Name System) Settings 162
Configuring the Remote Session Settings 163
Configuring the SMTP Settings 164
Configuring the SSL
(Secure Sockets Layer) Certification 165
Configuring Users Settings 166
Configuring Port Settings 168
IP Access Control 169
Modifying IP Access Rules 170
Configuring Fan Settings 171
Remote Control 172
Launching Console Redirection 173
Console Redirection - Virtual Device 174
Virtual Keyboard 175
Console Redirection - Recording 176
Console Redirection - Recording 177
Console Redirection - Macro 178
Console Redirection - Options 180
Console Redirection - Options: Hotkey Settings 181
Console Redirection - Options: Preference (Display) 182
Console Redirection - Options: Preference (Input) 184
Console Redirection - Options:
Preference (Language Settings) 186
Console Redirection - Options: Preference (Window) 188
Console Redirection - Options:
Preference (Video Stream Control) 189
Console Redirection - Options: Full Screen Mode 191
Console Redirection - Options: OSD UI Style 192
Console Redirection - Keyboard/Mouse Hotplug 194
Console Redirection - User List 195
Console Redirection - Capture 196
Console Redirection - Exit 197
Remote Control - Server Power Control 198
Remote Control-Launch SOL 199
Virtual Media 201
Configuring USB Floppy & Flash Device Settings 202
Configuring CD ROM Image File Settings 203
Maintenance 205

xiii
Maintenance - Firmware Update 206
Maintenance - Unit Reset 208
Maintenance - Factory Default 210
Maintenance - IPMI Configuration 211
Maintenance – SDR Replacement 212
Maintenance – Console Event Log 213
Miscellaneous 214
Index 215

xiv

1 System tour

1 System tour
2
System notes
The AT350 F2 is an outstanding 4U dual socket rack-mountable tower
server that supports up to two new generations of Intel E5-2600 Series
(Socket R) processors that offer QPI (Intel QuickPath Interface)
Technology (V.1.1), providing point-to-point connection with a transfer
speed of up to 8.0 TG/s. With the C606/C602 chipset built in, the AT350 F2
provides support for Intel®Manageability Engine (ME), Rapid Storage
Technology, Digital Media Interface (DMI), PCI-E Gen. 3.0, and 1600 MHz
DDR3 memory, greatly enhancing system performance for high end server
platforms.
The AT350 F2 targets small and medium businesses that require server
solution combined with performance, reliability and expandability.
AT350 F2 is a flexible and high reliability tower server that satisfies growing
businesses and customers’ needs.
System features and support
• Supports up to eight 3.5-inch or sixteen 2.5-inch SAS/SATA hard disk
drives.
• Six USB ports (four on the rear panel and two on the front panel).
• Supports dual Intel®E5-2600 series processors.
• Twenty four DIMM slots that support a maximum of 768 GB load reduced
or 512 GB registered or 128 GB unbuffered DIMM.

3
External and internal structure
Front panel
With 3.5-inch HDD bays

1 System tour
4
With 2.5-inch HDD bays
No. Icon Component Description
1 Hard disk drive
bays
Drive bays for 2.5-inch or 3.5-inch hard
disk drives.
2 5.25-inch drive bays Drive bays for 5.25-inch devices (i.e.
ODD, tape drives, etc.)
3 Optical drive Disk drive for reading CD, VCD, and
DVD contents.
4 Power button Press to turn the server on/off, or to put
it in standby mode
5 Power indicator Indicates the system power status.

5
6 HDD activity
indicator
Indicates the status of a system hard
disk drive.
7 System status/fault
indicator
Indicates the status of the system
operations.
8 LAN port 1 activity
indicator
Indicates the system network 1
connection status.
9 LAN port 2 activity
indicator
Indicates the system network 2
connection status.
10 System ID switch/
indicator
Indicates if the system ID button is
pressed or activated through IPMI.
11 USB 2.0 ports Connect to USB devices.
12 Bezel door Unlock and open the bezel door to
power on the server and access the
server’s hard drives and USB ports.
13 Security keylock Secures the bezel door to protect the
server unit from unauthorized access.
No. Icon Component Description

1 System tour
6
Front panel LED indicator status
LED
indicator
LED
color LED state Status
Power state
indicator
Green On S0: Power On
Green Blink (1 Hz with at
50% duty cycle)
S1: Sleep
N/A Off S4
N/A Off S5
HDD activity
indicator
Amber Blink HDD access
N/A Off No access and
No HDD fault
System
status
Red On CPU overheat
Red Fast blink (once per
second)
Fan failure
Red Slow blink (once
every 4 seconds)
Power failure
N/A Off Normal
LAN activity
indicators
LAN1
LAN2
Green On LAN link/No access
Green Blink LAN access
N/A Off Disconnect/Idle
System ID
indicator
N/A Off Normal
Blue On System ID button pressed
Blue Blinking IPMI-activated system ID