ACN IRIS X User manual

acnpacific.com.au

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Contents
Features ........................................................................................................................................4
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Apps ............................................................................................................................................13
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Widgets .......................................................................................................................................25
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System Settings ..........................................................................................................................27
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Advanced Features .....................................................................................................................35
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Troubleshooting ..........................................................................................................................36
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Appendix .....................................................................................................................................39
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Features
Main Screen and Navigation
The IRIS X has intuitive, powerful touch screen navigation with four desktop screens. To change from
screen to screen, swipe the main screen to the left or right; or press the screen switcher icon.
The Home button, located on the bottom center of the phone allows you to easily jump to the Home screen
from any screen. If you press home while running an app, the app will remain open. You can go back to
the app by pressing the app indicator on the status bar. Pressing the Home button to return to the Home
screen and then holding for 10 seconds will cause the screen calibration to display.
The status bar provides a quick view of your phone’s status. If you press the status bar, a number of
options become available: Volume, Wi-Fi off/on, Network off/on (Ethernet), Do Not Disturb (DND) and
Camera off/on. Use the slider switch to turn on or off these features. In addition Settings and Date/Time
are available as shortcuts. For an explanation of icons, refer to the appendix.
The ACN IRIS X supports up to 3 inbound or outbound concurrent calls. When the phone is off-hook, users
can press Hold then select Line1/Line2/Line3 to place additional concurrent calls.
Handset, Speaker and Headset Mode
The ACN IRIS X allows users to switch from handset to speaker by pressing the corresponding icon in the
Dial Pad. If a headset is plugged in, the headset icon will be available to select. Standard three-conductor
3.5mm wired headsets are supported.
Making a Call
1. By Phone in idle screen
•On the home screen, select the Phone icon in the bottom menu.
•The dial pad will show up with dial tone.
•Dial the number and press Audio Call or Video Call to dial out. Or press Redial for the last
dialed number.
2. By taking handset off hook
Users will be able to make a call when the phone is idle or running other applications such as weather and
games by taking the handset off hook.
•Take the handset off hook then the dial pad will appear.
•Select Line.
•Dial the number and press Audio Call or Video Call to dial the number or press Redial for the last
dialed number.
3. By Call History
•Access the Phone Menu by pressing the MENU icon in idle screen, and then select Call History.
•The screen will display All, Received, Dialed and Missed. Select the call history that you wish to
view.
•Press to dial the selected number.

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Dial by Call History
4. By Contacts
•Access the Phone Menu by pressing the MENU icon in idle screen. Then select Contacts or choose
the Contacts icon in the dial pad to access the contact list.
•The screen monitor will display the contact list. Scroll to the contact to be dialed.
•Press to call the select contact. The default will be the primary contact number of the contact.
Dial by Contact List
If selecting the contact for full contact information, there will be four numbers available to dial: Work, Home,
Mobile and Fax. Press to dial the corresponding number.

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Dial by Contact List –more contact information
5. By Contact Favorite in idle screen
In the idle screen, press and select to open the Contacts widget. Users can add a contact to the
favorite list. Select the contact and press to dial out.
Answering Calls
1. Incoming Video Call: When the phone rings, select Accept Audio, Accept Video or Reject. Users can
toggle among handset/speaker/headset to answer the call and adjust the call volume by pressing the
speaker icon.
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2. Incoming Audio Call: When an audio only call is coming in, select Accept Audio or Reject.
Answer incoming audio call
3. Missed Call: If the call is unanswered, a missed call message will show up on the Home screen.
Users can press this message to access the detail of the missed call or view missed calls via the Call
History option.
Answer incoming audio call
Call Function Options
A number of options are available during a call. These include features such as Call Hold, Mute, Volume, and Video
Off (Video Privacy). These are accessible through the Call Functions Options menu.
During a video call you may have to touch the screen to display the Call functions Options menu. To open the menu
press . The functions below are available though the Call Function Options menu.
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Use Call Options during a video call
ACN IRIS X CALL FUNCTIONS
OPTION MENU
FUNCTION
DESCRIPTION
Dial Pad
Select to enter in touch tone responses or to dial another
number
Hold
Press to hold the call. To take the call off hold, press Unhold
Mute/Unmute
Press to mute or unmute the call
Video off/on
Press to switch between Video off and Video on.
Conference
Once you have placed another call using another line, press
Conference to establish a 3-way conference call
Speaker/Handset/Headphone
Select the icon for Speakerphone, Handset or
Headphone operation
Volume
Press to increase or decrease volume
PIP
Press to switch the video view between the callers and display
full screen. See note below
Snapshot
Press to take a snapshot of the current video. The snapshot will
be automatically saved to folder screenshot in Tools->File
Manager
Note: The PIP button can be pressed to change the video display during a call. Pressing the PIP icon during a call
will change the display to one of five different views: ¾screen called party view, full screen called party view, full
screen called party view with self view in the top right corner, ¾screen self view and full screen self view.
Call Hold (Call Options Menu)
Places the incoming call on hold
1. Call Hold: During a call, press the Hold button to place the call on hold. The line icon will become yellow
after call hold. The following will be displayed on the screen.

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2. Call Resume: Press the Unhold button to resume to the call.
3. Multiple Calls: After a call is placedon hold, users can select another line to make a call.If there is
another incoming call, the user will be able to select Accept or Reject in the right hand side of the screen.
Accepting the new incoming call will put the previous call on hold.
3-Way Conference Calling (Call Options Menu)
3-Way Video Conferencing is not available at this time.
To initiate a 3-Way audio conference call, follow the steps below:
1. The conferencer initiates a call with the first party.
2. While on this call, the conference expands the Options menu on the IRIS X by touching the middle button of
the options icon .
3. The conferencer presses the HOLD button.
4. The conferencer presses the LINE 2 tab at the top of the screen.
5. The conferencer dials the second party they wish to conference.
6. While on this call, the conferencer again expands the options menu on the IRIS X by touching the middle
button of the Options icon .
7. The conferencer presses the CONF (Conference) button.
8. The conferencer presses YES to confirm the conference.
9. All three calls are now in a three way conference call.

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•To cancel the Conference: If after pressing the “Conference” button, a user decides not to conference anyone,
press “Cancel” to cancel the conference.
•To end the Conference: There are two ways to end a conference: The first way is to press “END” in the
conference call. The second way to end a conference is to simply hang up and terminate the call.
Note:
•If the call to the first party is a video call, the conferencer will see the first party. The first and second
parties will see the conferencer. All 3 parties will hear each other.
•If the call to the first party is audio only, all 3 parties will hear each other without video.
•No more than 3 parties can be conferenced together at the same time.
•During the three way conference, if the initiator of the conference hangs up, the conference will end.
Mute (Call Options Menu)
During a call this feature turns off the phone’s microphone so that the other calling party does not hear
any audio
1. During a call, the screen will display Mute in the Options tool bar on the right hand side of the
screen. Press the right hand side of the screen to restore the Options tool bar if it has auto hidden.
Select the button to mute the call.
2. After the Mute button is pressed, the screen will display Unmute. When this button is pressed, the
mute feature is cancelled.
PIP Picture-In-Picture (Call Options Menu)
The PIP button can be pressed to change the video display during a call. Pressing the PIP button during a
call will change the display to one of five different views: ¾screen called party view, full screen called
party view, full screen called party view with self view in the top right corner, ¾screen self view and full
screen self view.
Snap Shot
Users can utilise the built-in camera in the ACN IRIS X to take snapshots from calls in progress.
To take a photo, press “Snapshot” and then the photo will be saved to folder “Snapshot” in File Manager.
Do Not Disturb (Status Bar)
With this feature enabled, all incoming calls are treated as busy (default is to forward to voice mail) without
ringing or displaying on the phone.
This feature is accessed by selecting the status bar on the Homepage where a number of additional
options are available. Slide the DND switch to turn on and turn off Do Not Disturb.
Service and Features
The following Service and Features are available on your Digital Phone Service and can be
activated and maintained via ACN MyAccount.
To access my account go to the following URL: www.acnpacific.com.au/myaccount.
Please have your Account ID and Password available to log in. If you are not registered for MyAccount
select ‘sign-up now’.
Once you have logged into your account, select Digital Phone Service from the ‘My Services’ list, and
select ‘Manage Features’ from the Options drop down list.
Call Forwarding