ActionTec 56K/V.92 User manual

User Manual
56K/V.92
External Modem

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Table of Contents
Introduction 1
Features 1
Package Contents 2
Firmware Updates 2
Safety Information 3
Technical Support 4
Connecting the Modem 5
Power Switch 6
Front Panel 6
Installing the Software 7
Windows 98 and 98 SE 7
Windows Me 10
Windows NT 4.0 15
Windows 2000 22
Windows XP 25
Troubleshooting 29
AT Commands 31
Command Format 31
Basic AT Commands 31
ITU–T V.90 Operation Commands 32
Command Examples 34
Notices 35
Regulatory Compliance Notices 35
Modifications 36
Limited Warranty 37

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Actiontec External 56K/V92 Modem User Manual

1
Introduction
Thank you for purchasing the Actiontec V.92 External Modem. The Modem is also
compatible with the V.90 and K56Flex™ standards.
☞Important:Please read this entire chapter. It contains important
safety information.
Features
Among the features of the V.92 External Modem:
Quick Connect
Reduces the time it takes for the Modem to connect to the Web by remem-
bering the characteristics of the phone lines.
V.44 Data Compression
Enables faster browsing and faster downloads.
48Kbps Upload Speed
Up from 33.6Kbps (depending on line condition).
Modem On Hold
Generates a Caller ID window when a phone call comes in while online.
The call can be ignored while remaining online, or it can be answered, put-
ting the Internet session on hold. The Internet session can be resumed after
the call is completed.
☞Note:Modem On Hold will function correctly only if the ISP
supports this feature, and if call waiting is activated. For updates
and instructions relating to the Modem On Hold feature, go to
www.actiontec.com.
Other features include:
Conformance to the ITU-T V.92 and V.90 specifications, with auto-negotia-
tion of V.44, V.42bis, V.34, V.32bis, V.32, V.23, V.22bis, V.22, V.21, Bell 212A,
and Bell 103 protocols
Group 3: class 1 fax protocols support
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Actiontec 56K/v92 External Modem User Manual
V.80 video standard support for videophone and video conferencing
Controller-based, with support for Windows 98, Me, NT, 2000, and XP
Simple “Plug-N-Play” installation
Package Contents
Actiontec V.92 External Modem
Installation CD-ROM
Quick start guide and user manual (pdf version on Installation CD)
Te lephone cable (RJ-11)
Modem cable (serial)
Power adapter
Phone adapter RJ11 – RJ6 (for United Kingdom users only)
Firmware Updates
Firmware updates are made available on a regular basis for this product. To check
for updates, visit the Actiontec Web site at www.actiontec.com.Follow the
instructions on the Web page to upgrade the modem with the latest firmware.
Reset Button
The Reset button is used to reset the Modem. Holding the button down for less
than 10 seconds causes the Modem to restart, with all settings remaining intact. If
the Reset button is held for more than 10 seconds, the default settings will be
reloaded onto the Modem, and any changes made to the settings must be rein-
stalled on the Modem.
Caution:The Modem is for use with computers that have
installation instructions detailing the installation of this type of
peripheral device.

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Chapter 1 Introduction
Safety Information
Shock Hazard
To avoid shock hazard:
The power cord and any other equipment to which this product is attached
must be connected to properly wired receptacles. Do not connect or dis-
connect any cables or perform installation, maintenance, or reconfiguration
of this product during an electrical storm.
When using telephone equipment, basic safety precautions should always
be followed to reduce the risk of fire, electrical shock, and injury. Never
install telephone jacks in wet locations unless the jack is specifically
designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the telephone
line has been disconnected at the network interface. Use caution when
installing or modifying telephone lines. Avoid using a telephone (other
than a cordless type) during an electrical storm. There may be a remote
risk of electrical shock from lightning. Do not use the telephone to report a
gas leak in the vicinity of the leak.
Connecting the Modem
Do not connect the Modem to a digital PBX (switchboard) system, as dam-
age to the Modem can occur. Modems are designed to function with analog
telephone lines, such as residential lines.
Do not connect the Modem to an ISDN line. In some areas, ISDN (digital)
lines are provided for residences and businesses. These lines may damage
the Modem.
☞Note:The Modem is fully compatible with analog telephone
lines connected to a Digital Exchange. Digital Exchanges are used
in some areas to supply analog lines to homes and businesses.

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Actiontec 56K/v92 External Modem User Manual
Technical Support
Actiontec Electronics, Inc., prides itself on making durable, high-quality, high-
performance products. If you need assistance, the Actiontec Technical Support
Department is always available, 24 hours a day, seven days a week, to provide pro-
fessional support.
Actiontec Electronics, Inc.
760 N. Mary Avenue
Sunnyvale, CA 94085
Technical Support
Phone: [phone]
Email: [e-mail]
Internet: www.actiontec.com/support

5
Connecting the
Modem
To connect the Modem:
1. Ensure the computer is powered down.
2. Plug the serial cable connected to the rear panel of the Modem in the serial
port on the computer.
3. Plug one end of the phone cable to the “Line” port on the rear panel of the
Modem, and the other end to the phone wall jack.
.☞Note:Ifconnecting the Modem in the United Kingdom, insert
the telephone adapter included with the Modem package
between the wall jack and phone cable.
4. Plug the cable connected to the telephone in the “Phone” port on the back of
the Modem.
5. Plug the power adapter into an electrical wall outlet, and plug the power cable
in the “Power” port on the back of the Modem.
The Modem is now connected. Next, install the driver software as explained in
“Installing the Software.”
PowerLinePhone
Serial Cable
(to Serial Port
on com
p
uter
)
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Actiontec External 56K/V92 Modem User Manual
Power Switch
The Modem’s Power Switch is located on the left side of the rear panel, and is a
push-button type switch. Push the button to turn the Modem on, and push it
again to turn it off.
Front Panel
The front panel of the Modem contains a series of indicator LEDs (light emitting
diodes).
LEDs
PWR – When on, indicates the Modem is powered up.
RD – Receive Data; on when the Modem is receiving data.
TD – Transmit Data; on when the Modem is sending data.
OH – Off Hook; on when the Modem is off hook.

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Installing the
Software
After connecting the Modem to the computer and the phone line, the driver soft-
ware must be loaded on the computer. Select the operating system used, and fol-
low the instructions.
Windows 98 and 98 SE
1. Ensure the Modem is turned off, then power up the computer and, while it is
booting, insert the Installation CD in the CD-ROM drive.
2. After the computer has booted, turn on the Modem.
3. The first “Add New Hardware Wizard” window appears. Click Next.
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Actiontec External 56K/V92 Modem User Manual
4. In the next window, select Search for the best driver for your device
(Recommended),then click Next.
5. When the next window appears, click CD-ROM drive,then click Next.

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Chapter 3 Installing the Software
6. In the next window that appears, Windows searches for and then finds the
proper software on the Installation CD. Click Next.
7. The software is loaded on the hard drive of the computer. When the window,
below, appears, click Finish.
The Modem is now ready to use.To verify the driver software installation, see
“Verifying Driver Software Installation (Windows 98 and Me)” on page 13.

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Actiontec External 56K/V92 Modem User Manual
Windows Me
1. Ensure the Modem is turned off, then power up the computer and, while it is
booting, insert the Installation CD in the CD-ROM drive.
2. After the computer has booted, turn on the Modem.
3. The first “Add New Hardware Wizard” window appears. Select the Specify the
location of the driver (Advanced) option, then click Next.
4. In the next “Add New Hardware Found” window, select Search for the best
driver for your device (Recommended).Then, select Specify a location and
click Browse.

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Chapter 3 Installing the Software
5. The “Browse for Folder” window appears. Click on the +next to “EXT
560_V181 [X:]” CD-ROM icon (where X is the drive letter of the CD-ROM
drive on the computer). Three folders appear underneath “EXT 560_V181
[X:].” Click on the +next to the “EXT 56KV92” folder icon. More folders
appear beneath “EXT 56KV92.” Click on the +next the “Drivers” folder. Select
the “WinMe” folder icon from the folders that appear below “Drivers” then
click OK.
6. The “Add New Hardware Wizard” window reappears, with the proper path to
the driver software appearing in the text box next to the “Browse” button.
Click Next.

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Actiontec External 56K/V92 Modem User Manual
7. In the next “Add New Hardware Wizard” window, click Next.
8. In the next window, Windows searches for and then finds the proper software
on the Installation CD. Click Next.

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Chapter 3 Installing the Software
9. The final “Add New Hardware Wizard” window appears. Click Finish to com-
plete the download.
The Modem is now ready to use.
Verifying Driver Software Installation (Windows 98 and Me)
To verify the Modem and its driver software are configured properly:
1. Select Start,Settings,then Control Panel.
2. In the “Control Panel” window, select Properties,then Diagnostics.

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Actiontec External 56K/V92 Modem User Manual
3. In the “Diagnostics” tab of the “Modem Properties” window, select the COM
port used by the Modem, then click More Info….
4. The “More Info” window appears, displaying the settings used by the Modem.
Click OK when finished.
.☞Note:The settings displayed in the “More Info” window shown
above may be different from the user’s settings.

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Chapter 3 Installing the Software
Windows NT 4.0
1. Ensure the Modem is turned off, then power up the computer and, while it is
booting, insert the Installation CD in the CD-ROM drive.
2. After the computer has booted, turn on the Modem.
3. From the desktop, select Start,Settings,then Control Panel.
4. In the “Control Panel” window, double-click Modems.The first “Install New
Modem” window appears. Ensure the check box is not checked, then click
Next.
5. In the next “Install New Modem” window, Windows detects the Modem.
When “Standard Modem” appears in the text box, click Change….

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Actiontec External 56K/V92 Modem User Manual
6. In the next window, click Have Disk…
7. In the “Install From Disk” window, navigate to the CD-ROM drive (either by
browsing using the Browse… button, or entering the drive letter of the CD-
ROM drive in the “Copy manufacturer’s files from” text box), then click OK.

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Chapter 3 Installing the Software
8. The “Locate File” window appears. Select the CD-ROM drive icon from the
“Look in” drop down list.
9. The contents of the CD appear in the “Locate File” window. Select EXT
56KV92,then click Open.