ActionTec PCI0839-01 User manual

2 Introduction
Introduction
Thank you for purchasing the Actiontec Home DSL Modem.
This product will introduce a whole new world of high speed
Internet access. With a quick and easy installation process
Actiontec’s Home DSL Modem will have you browsing the
web in no time.
The Actiontec Home DSL Modem will transform your
online experience. The high-speed Internet connection will
allow you to play online multi-player games, download files
faster and get real-time audio and video. Plus, you will be
able to surf the web and chat on the phone at the same time.
You will never miss an important phone call again. Welcome
to the world of high-speed internet access.
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Contacting Actiontec Technical Support 3
Contacting Actiontec Technical Support
Actiontec Electronics prides itself on making high-quality,
durable, high-performance products. If you should need
assistance, the Actiontec Technical Support Department is
available from 7:00 AM to 10:00 PM Pacific Coast Time,
Monday through Friday and 7:00 AM to 7:00 PM Pacific
Coast Time on Saturday and Sunday, to provide professional
support.
New drivers and firmware are released as need arises to
insure maximum compatibility and operation of your new
Actiontec Home DSL Modem. To find out more about this
and other Actiontec products, and to sign up for a free e-mail
newsletter, visit the Actiontec web site at:
http://www.actiontec.com to register your Actiontec Home
DSL Modem.
Actiontec Electronics Phone: [phone]
Technical Support
760 N. Mary Avenue Fax: [phone]
Sunnyvale, CA 94086 BBS: 408-732-0112
E-mail:
[email protected]
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4 Do This First
Do This First
Minimum System Requirements
•One Pentium class computer, 200 Mhz or higher (prefer-
ably 300 Mhz or above) with an available PCI slot,
32MB RAM and a CD-ROM drive
•Microsoft Windows 98 or Microsoft Windows 98 Second
Edition (SE) installed
•Confirmed DSL connectivity qualification to receive
AOL Plus™ service
Package Contents
Make sure the following items came in this package:
•Actiontec Internal PCI Home DSL Modem
•One 6’ telephone (RJ-11) cable
•This User’s Manual and Quick Start Installation Guide
•Four Microfilters
•Installation CD-ROM
•AOL Plus™ CD-ROM
•Warranty Registration Card
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Installing the Home DSL Modem 5
Installing the Home DSL Modem
Before you begin the installation of your Internal PCI Home
DSL Modem,
Step 1 Switch off the computer and all peripheral devices
connected to it.
Step 2 Unplug the computer power cord from the wall out-
let.
Step 3 Remove the computer’s cover. Refer to your com-
puter owner’s manual for instructions.
Step 4 On the back of the DSL card, confirm that the
switch position is set to 3, 4 or to the right.
CAUTION:
Always discharge static electricity before handling your
modem. You may discharge static electricity by touching
a grounded metal structure or by using any commer-
cially available grounding strap.
Make sure the expansion slot type is PCI, which has a
smaller slot to fit the PCI modem card. If you are not
familiar with computers or computer hardware or you
cannot tell the difference between an ISA slot or PCI
slot, obtain the help of someone who has a thorough
understanding of computers. You will severely damage
your computer if you install the modem in the wrong
slot.
Step 5 Remove the screw securing the expansion slot
cover behind one of the computer’s available PCI
expansion slots. Lift the expansion slot cover out as
shown on the next page.
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6 Installing the Home DSL Modem
Note: Make sure the
slot is a PCI slot.
The card will fit
securely in a keyed
PCI slot. PCI slots
aresmallerthanISA
slots. PCI slots are
lightcoloredandISA
slots are dark col-
ored.
Figure 1: Removing the Backplate
The position of the expansion slots in your com-
puter may differ from the illustrations shown in this
user’s manual, depicting the slots in a vertical posi-
tion. Regardless of the position of the expansion
slots, the installation steps remain the same. Please
refer to your computer owner’s manual for more
information about the expansion slot configuration
of your computer.
Step 6 Insert your PCI Home DSL Modem into the avail-
able PCI expansion slot. Then press on the top edge
of the card, straight down until the card’s connec-
tors seat firmly in the PCI slot. Secure it with the
screw removed in Step 4, as shown in the following
diagram.
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Installing the Home DSL Modem 7
Figure 2: Installing the PCI Card
Step 7 Put the cover back on the computer and fasten.
Step 8 Make sure that all power switches are in the OFF
position, then reconnect the power cables to the
computer and its peripherals.
Step 9 Unplug the telephone line cable from the telephone
and connect it to the Line jack as shown below.
Figure 3: Connecting Devices
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8 Installing the Microfilters
Installing the Microfilters
Microfilters are needed for every phone in your household.
Microfilters are installed on telephones to improve voice call
quality when voice and data equipment are using the same
telephone line.
Microfilter Installation for Phones that are Connected to a Computer
Step 1 Plug the microfilter into the Phone jack in the back
of your computer (Figure 4).
Step 2 Plug one end of the telephone cord into the micro-
filter Phone, and the other into the phone itself.
Figure 4: Microfilter Setup With The Computer
Microfilter Installation for All Other Phones
Step 1 Plug the Microfilter into the wall jack. (Figure 5)
Step 2 Plug one end of the telephone cord into the micro-
filter Phone, and the other into the phone itself.
(Figure 5)
Figure 5: Microfilter Setup for All Other Phones
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Installing the Modem Drivers 9
Installing the Modem Drivers
Configuring Windows 98/98SE
Step 1 After you have installed the modem into your
machine, turn on the power and allow the system to
boot normally.
Step 2 Windows 98 will immediately display the Add
New Hardware Wizard and identify the modem as
a “PCI ATM Controller”. Click the Next button.
Step 3 Select the option “Search for the best driver for
your device” and then click the Next button.
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10 Installing the Modem Drivers
Step 4 Put a “check” in the box for CD-ROM drive.
Before advancing to the next screen, insert the CD-
ROM into the computer’s CD-ROM drive. Now
click the Next button once.
Step 5 Windows 98 will find the “TIDSLC32.INF” driver
on the CD-ROM and identify the modem as a
“Actiontec Home DSL Modem”.Click the Next
button.
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Installing the Modem Drivers 11
Step 6 After Windows has finished loading the drivers, it
will announce the end of the installation process.
Click the Finish button once.
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12 Configuring your Home DSL Modem
Configuring your Home DSL Modem
Step 1 If the Actiontec Home DSL Configuration Wizard
window does not appear, then please double click
the Actiontec Home DSL Configuration Wizard
icon on your desktop.
Step 2 The following screen will appear. Make sure you
have already completed items 1, 2, and 3 before
continuing. When ready, click the Next button to
continue.
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Configuring your Home DSL Modem 13
Step 3 Since your DSL service provider is America Online
(AOL), please click on “America Online”under
“DSL Providers (Telco)” and America Online will
be selected as your Internet Service Provider. Click
Next.
Step 4 Click the Finish button to complete the installation.
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14 Configuring your Home DSL Modem
Step 5 It is now time to restart your computer. Please click
the OK button and your computer will automati-
cally restart.
Step 6 When the computer restarts it will load additional
software from your hard drive. If the information
needed is not on your hard drive, then you will be
prompted to insert your Windows CD. Insert the
CD and allow the computer to load the necessary
information. When this process is complete, please
click Yes to restart the computer.
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Installing Your AOL Plus™Software 15
Installing Your AOL Plus™Software
Current Members
If you have purchased this Home DSL Modem from Circuit
City, then you should be signed up for the AOL Plus™ DSL
service. If not, please log on to America Online and enter
“DSL” in the keyword section. Click “Yes! I Want Superfast
AOL” and sign up for the service. Once you are signed up,
please install the AOL Plus™ software.
Step 1 Insert the AOL Plus™ CD-ROM
Step 2 AOL Plus™ will start up automatically and the fol-
lowing screen will appear. Select the bottom circle
for “Current Member”, and then click Next.
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16 Installing Your AOL Plus™Software
Step 3 The following “Current Members” screen gives you
three options. Select the circle to specify your
America Online status.
Step 4 For the following screen make sure that the pro-
gram is installing the software into “C:/ America
Online 5.0a” directory. Click Next to proceed.
Step 5 It is now time to restart your computer. Please click
the OK button and your computer will restart.
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Installing Your AOL Plus™Software 17
Step 6 When the computer restarts, it will set up the DSL
files on your system. A window will appear asking
you to shutdown the system. Click Yes After the
computer has restarted. It will go through the same
process and the same shutdown window will
appear. Click Yes to restart your computer. After the
computer is restarted you will need to restart again.
Step 7 America Online will open and the screen below will
begin the setup for America Online to work with
your computer. Click Next to begin.
Step 8 This program will search your computer for a
modem or other connection devices. Simply wait
until it has completed the task.
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18 Installing Your AOL Plus™Software
Step 9 Please click on “DSL: Digital Subscriber Line” if it
is not highlighted.
Step 10 Make sure that the “Sign on to America Online
now!” box is checked. Click Next to connect to
America Online and confirm your DSL account.
Step 11 America Online will connect you to its website.
Please follow the onscreen instructions.
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Installing Your AOL Plus™Software 19
New Members
Step 1 Insert the AOL Plus™ CD-ROM
Step 2 The AOL Plus™ CD-ROM will automatically start
up. The following screen will appear. Select the top
circle for “New Member”, and then click Next.
Step 3 For the following screen make sure that the pro-
gram is installing the software into “C:/ America
Online 5.0” directory. Click Next to proceed.
Step 4 America Online repeats the same steps laid out in
the previous Current Members section. Please refer
to steps 4 through 11 on pages 16, 17 and 18.
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20 Troubleshooting
Troubleshooting
I have more than 4 phones in my home. Where can
I get more microfilters?
Your Home DSL Modem package should include four (4)
microfilters. If you need more, try visiting the retailer from
whom you purchased this modem.
It has been days since I signed up for DSL with
America Online and my service still has not been
activated.
Contact America Online at 1-888-849-3200, from 8:00AM
to 1:00AM EST, to find out about the status of your order.
Does anyone need to visit my home?
No. The only problem that may require a home visit is if
your phone lines are in poor condition. America Online will
be able to tell you if this problem exists. If you need assis-
tance please contact America Online Technical Support at 1-
888-849-3200, from 8:00AM to 1:00AM EST.
I am not using America Online as my DSL service
provider
This product is only configured for America Online. Please
contact Actiontec technical support to learn how to configure
this modem for other DSL service providers.
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Troubleshooting 21
My computer cannot find my Home DSL Modem
If your modem seems to have performed the installation, go
to the Start menu on your task bar, Settings, Control Panel,
System and Device Manager. If there are any yellow excla-
mation marks or red x’s then contact Actiontec technical sup-
port.(Figure 6)
Figure 6: Device Manager
Since installing my Home DSL Modem, my 56K
analog modem does not work.
If your modem seems to have performed the installation, go
to the Start menu on your take bar, Settings, Control Panel,
System and Device Manager. If there are any yellow excla-
mation marks or red x’s then contact Actiontec technical sup-
port.(Figure 6)
When I pick up my phone, there is no dial tone.
Check to see if your phone line is properly connected to the
microfilters. If all your lines are properly connected and still
there is no dial tone, contact your telephone company for
assistance.
What if I don't see the "Windows New Hardware
Wizard" driver installation screen after I reboot?
If you do not see that screen, then Windows did not detect
your ADSL card. Possible reasons for this might be:
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