ActionTec Home DSL Modem User manual

1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Contacting Actiontec Technical Support . . . . . . . . . . . . . . . . . . . . . . . . .3
Do This First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Minimum System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .4
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installing the Home DSL Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installing the Microfilters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Microfilter Installation for Phones that are Connected to a Computer . . . .6
Microfilter Installation for All Other Phones . . . . . . . . . . . . . . . . . . . . . . . . . .6
Installing the Modem Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Configuring Windo s 98 SE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Configuring Windo s 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Configuring Windo s ME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Configuring your Home DSL Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Installing our AOL Plus™ Software . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Current Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Ne Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Proprietary Notice and Disclaimer
Unless otherwise noted, this document and the information herein disclosed are proprietary to Actiontec Electronics, Inc the manufacturer Any person or entity
to whom this document is furnished or who otherwise has possession thereof, by acceptance agrees that it will not be copied or reproduced in whole or in part,
nor used in any manner except to meet the purposes for which it was delivered
The information in this document is subject to change without notice and should not be construed as a commitment by Actiontec the manufacturer Although
Actiontec the manufacturer will make every effort to inform users of substantive errors, Actiontec the manufacturer disclaims all liability for any loss or damage
resulting from the use of this document or any hardware or software described herein, including without limitation contingent, special or incidental liability
Note: PC is a trademark of IBM Corporation Windows 98 and 98 SE is a trademark of Microsoft Inc All other brand or product names and logos used in this
manual are trademarks or registered trademarks of their respective holders AOL and AOL Plus are trademarks or registered trademarks of America Online
Table of Contents
0530-0204-000
Table of Contents Page

2 3
Introduction
Thank you for purchasing the Actiontec Home DSL Modem. This prod-
uct ill introduce a hole ne orld of high speed Internet access.
With a quick and easy installation process Actiontec’s Home DSL
Modem ill have you bro sing the eb in no time.
The Actiontec Home DSL Modem ill transform your online experience.
The high-speed Internet connection ill allo you to play online multi-
player games, do nload files faster and get real-time audio and video.
Plus, you ill be able to surf the eb and chat on the phone at the same
time. You ill never miss an important phone call again. Welcome to
the orld of high-speed Internet access!
Contacting Actiontec Technical Support
Actiontec Electronics prides itself on making high-quality, durable,
high-performance products. If you should need assistance, the Actiontec
Technical Support Department is available 24 hours 7 days a eek, to
provide professional support.
Ne drivers and firm are are released as need arises to insure maximum
compatibility and operation of your ne Actiontec Home DSL Modem.
To find out more about this and other Actiontec products, and to sign up
for a free e-mail ne sletter, visit the Actiontec eb site at:
http:// .actiontec.com to register your Actiontec Home DSL Modem.
Actiontec Electronics Phone: [phone]
Technical Support
760 N. Mary Avenue Fax: [phone]
Sunnyvale, CA 94086 BBS: 408-732-0112
E-mail: [email protected]
Contacting Actiontec Technical SupportIntroduction

4 5
Do This First
Minimum System Requirements
-One Pentium class computer, 200 Mhz or higher (preferably 300 Mhz
or above)
- Microsoft Windo s 98,Microsoft Windo s 98 Second Edition (SE) or
Microsoft ME installed
- Confirmed DSL connectivity qualification to receive AOL Plus™
service
- A computer ith a USB port
Package Contents
Make sure the follo ing items came in this package:
- Actiontec External USB Home DSL Modem
- One 6′telephone (RJ-11) cable
- One 1.5v Po er Adapter
- One USB Cable
- This User’s Manual and Quick Start Installation Guide
- Four Microfilters
- Installation CD-ROM
- AOL Plus™ CD-ROM
- Warranty Registration Card
Installing the Home DSL Modem
Connect the USB cable to the back of your computer and to the
back of the Actiontec Home DSL Modem marked “USB”.
Connect the phone cord to the all jack and to the back of
the Actiontec Home DSL Modem marked “Line”.
Connect the phone cord from your phone to the microfilter (see
page 6) and then to the back of the Actiontec Home DSL Modem
marked “Phone”.
Connect the po er adapter to a plug and the smaller end into the
Actiontec Home DSL Modem marked “Po er”.
Step 1)
Step 3)
Step 2)
Step 4)
Do This First Installing the Home DSL Modem

Installing the Modem Drivers Installing the Microfilters
6 7
Installing the Microfilters
Microfilters are needed for every phone in your household.
Microfilters are installed on telephones to improve voice call quality
hen voice and data equipment are using the same telephone line.
Microfilter Installation for Phones that are Connected to a Computer
Plug the microfilter into the Phone jack in the back of the Actiontec
Home DSL Modem.
Plug one end of the telephone cord into the microfilter, and the
other into the phone itself.
Microfilter Installation for All Other Phones
Plug the Microfilter into the all jack.
Plug one end of the telephone cord into the microfilter, and the
other into the phone itself.
Step 1)
Step 2)
Step 2)
Step 1)
Installing the Modem Drivers
Configuring indows 98 SE
After you have connected the modem to your computer, Windo s
98 SE ill immediately display the Add New Hardware Wizard.
Click the Next button.
Step 1)
Select the option “Search for the best driver for your device” and
then click the Next button.
Step 2)

8 9
Click the box for CD-ROM drive. Before advancing to the next
screen, insert the Actiontec Home DSL Modem Installation CD-
ROM into the computer’s CD-ROM drive. No click the Next but-
ton once.
Step 3)
Windo s 98 SE ill find the “TIAUXBT.INF” file on the CD-
ROM and identify the modem as a “Actiontec Home DSL USB
Adapter Boot Device”. Click the Next button.
Step 4)
After Windo s has finished loading the soft are, it ill announce
the end of the installation process. Click the Finish button once.
Step 5)
After you click Finish the computer ill immediately display the
Add New Hardware Wizard again.
Click the Next button.
Step 6)
Installing the Modem Drivers Installing the Modem Drivers

Select the option “Search for the best driver for your device” and
then click the Next button
10 11
Step 7)
Click the box for CD-ROM drive. Before advancing to the next
screen, insert the Actiontec Home DSL Modem Installation CD-
ROM into the computer’s CD-ROM drive. No click the Next but-
ton once.
Step 8)
Windo s 98 SE ill find the “TIDSLC32.INF” soft are on the
CD-ROM and identify the modem as a “Actiontec Home DSL
Modem”. Click the Next button.
Step 9)
After Windo s has finished the second round of loading the soft-
are, it ill announce the end of the installation process. Click the
Finish button once.
Step 10)
Installing the Modem Drivers Installing the Modem Drivers

12 13
Configuring indows 98
After you have connected the modem to your computer, Windo s
98 ill immediately display the Add New Hardware Wizard.
Click the Next button.
Step 1)
Select the option “Search for the best driver for your device” and
then click the Next button
Click the box for CD-ROM drive. Before advancing to the next
screen, insert the Actiontec Home DSL Modem Installation CD-
ROM into the computer’s CD-ROM drive. No click the Next but-
ton once.
Windo s 98 ill find the “TIDSLC32.INF”soft are on the CD-
ROM and identify the modem as a “Actiontec Home DSL
Modem”. Click the Next button.
Step 2)
Step 3)
Step 4)
Installing the Modem Drivers Installing the Modem Drivers

1514
After Windo s has finished loading the soft are, it ill announce
the end of the installation process. Click the Finish button once.
Step 5)
Installing the Modem Drivers
Configuring indows ME
After you have connected the modem to your computer, Windo s
ME ill immediately display the Add New Hardware Wizard.
Click the Next Button.
Step 1)
T o screens ill appear briefly hile Windo s ME installs the
appropriate drivers. Click the Finish button once.
Step 2)
After you have clicked the Finish button, Windo s ME ill repeat
the same process laid out in the previous steps. Once again the
above screen ill appear at the end of the installation. Click Finish
to complete the configuration.
Step 3)
Installing the Modem Drivers

1716
Since your DSL service provider is America Online (AOL), please
click on “America Online” under “DSL Providers (Telco)” and
America Online ill be selected as your Internet Service Provider.
Click Next.
Step 3)
Click the Finish button to complete the installation.Step 4)
Configuring your Home DSL Modem
Configuring your Home DSL Modem
If the “Actiontec Home DSL Configuration Wizard” indo does
not appear, then please double click the Actiontec Home DSL
Configuration Wizard icon on your desktop.
Step 1)
The follo ing screen ill appear. Make sure you have already
completed items 1, 2, and 3 before continuing.
When ready, click the Next button to continue.
Step 2)
Configuring your Home DSL Modem

1918
Installing our AOL Plus™ Software
Current Members
If you have purchased this Home DSL Modem from Circuit City, then you
should be signed up for the AOL Plus™ service ith DSL . If not, please log
on to America Online using your current V.90 analog modem and enter
“DSL” in the key ord section. Click “Yes! I Want Superfast AOL” and sign
up for the service. Once you are signed up, please install the AOL Plus™
soft are.
Insert the AOL Plus™ CD-ROM
AOL Plus™ ill start up automatically and the follo ing screen
ill appear. Select the bottom circle for “Current Member”, and
then click Next.
Step 1)
Step 2)
Installing our AOL Plus™ Software
It is no time to restart your computer. Please click the OK button
and your computer ill automatically restart.
Step 5)
When the computer restarts it ill load additional soft are from
your hard drive. If the information needed is not on your hard drive,
then you ill be prompted to insert your Windo s CD. Insert the
CD and allo the computer to load the necessary information.
When this process is complete, please click Ye s to restart the com-
puter.
Step 6)
Configuring your Home DSL Modem

2120
It is no time to restart your computer. Please click the OK button
and your computer ill restart.
Step 5)
When the computer restarts, it ill set up the DSL files on your sys-
tem. A indo ill appear asking you to shutdo n the system.
Click Ye s After the computer has restarted. It ill go through the
same process and the same shutdo n indo ill appear. Click
Yes to restart your computer. After the computer restarts it is nec-
cessary to restart the computer again to complete the process.
Step 6)
America Online ill open and the screen belo ill begin the setup
for America Online to ork ith your computer. Click Next to
begin.
Step 7)
Installing our AOL Plus™ Software
The follo ing “Current Members” screen gives you three options.
Select the circle to specify your America Online status.
Step 3)
For the follo ing screen make sure that the program is
installing the
soft are into “C:/ America Online 5.0” directory. Click Next to pro-
ceed.
Step 4)
Installing our AOL Plus™ Software

2322
Make sure that the “Sign on to America Online no !” box is
checked. Click Next to connect to America Online and confirm your
DSL account.
Step 10)
America Online ill connect you to its ebsite. Please follo the
onscreen instructions.
Step 11)
Installing our AOL Plus™ Software
This program ill search your computer for a modem or other con-
nection devices. Simply ait until it has completed the task.
Step 8)
Please click on “DSL: Digital Subscriber Line” if it is not high-
lighted.
Step 9)
Installing our AOL Plus™ Software

2524
America Online repeats the same steps laid out in the previous
Current Members section. Please refer to steps 4 through 11 on
pages 20, 21, 22 and 23.
Step 4)
Installing our AOL Plus™ Software
New Members
Insert the AOL Plus™ CD-ROM
The AOL Plus™ CD-ROM ill automatically start up. The fol-
lo ing screen ill appear. Select the top circle for “Ne Member”,
and then click Next.
Step 1)
Step 2)
For the follo ing screen make sure that the program is installing
the
soft are into “C:/ America Online 5.0” directory. Click Next to
proceed.
Step 3)
Installing our AOL Plus™ Software

2726
My co puter cannot find y Ho e DSL Mode .
If your modem seems to have performed the installation, go to the Start
menu on your task bar, Settings, Control Panel, System and Device
Manager. If there are any yello exclamation marks or red x’s then contact
Actiontec Technical Support.
Since installing y Ho e DSL Mode , y 56K analog ode does not
work.
If your modem seems to have performed the installation, go to the Start
menu on your task bar, Settings, Control Panel, System and Device
Manager. If there are any yello exclamation marks or red x’s then contact
Actiontec Technical Support.
When I pick up y phone, there is no dial tone.
Check to see if your phone line is properly connected to the microfilters. If all
your lines are properly connected and there still is no dial tone, contact your
telephone company for assistance.
Troubleshooting
Troubleshooting
I have ore than 4 phones in y ho e. Where can I get ore icrofil-
ters?
Your Home DSL Modem package should include four (4) microfilters. If
you need more, try visiting the retailer from hom you purchased this
modem.
It has been days since I signed up for DSL with A erica Online and y
service still has not been activated.
Contact America Online at 1-888-849-3200, from 8:00AM to 1:00AM EST,
to find out about the status of your order.
Does anyone need to visit y ho e?
No. The only problem that may require a home visit is if your phone lines
are in poor condition. America Online ill be able to tell you if this problem
exists. If you need assistance please contact America Online Technical
Support at 1-888-849-3200, from 8:00AM to 1:00AM EST.
I a not using A erica Online as y DSL service provider.
This product is only configured for America Online. Please contact
Actiontec Technical Support to learn ho to configure this modem for other
DSL service providers.
Troubleshooting

2928
What if Windows does not find y device drivers?
If Windo s does not bring up the screen telling you that it has found the
drivers, then it ill bring up the follo ing screen.
If you think you made an error entering the location of the drivers or ant
to try another location, please press the back button and try again.
If you believe that you entered the location of the drivers correctly, but you
are still unable to locate the drivers, please click the Next button. Then you
ill see a screen (belo ) that informs you that Windo s did not install a
device driver for the modem.
Troubleshooting
What if I don't see the "Windows New Hardware Wizard" driver
installation screen after I reboot?
If you do not see that screen, then Windo s did not detect your Home DSL
Modem. Possible reasons for this might be:
You may have previously installed drivers for the USB modem. To
check for this, do a right click on the "My Computer" icon on your desk-
top. Then select "properties". On system properties click on the "Device
Manager" tab. Then click on the "Net ork adapter" You should check
to see if the Actiontec Home DSL Modem appears in the list of net ork
adapters. If it does not appear, see the next item in the troubleshooting
list. If the card appears, you should contact Actiontec’s Technical
Support. You should ask hich version of the soft are driver should be
installed.
Unplug the USB cable from the back of the modem and then plug it
back in.
If none of these actions ork please contact Actiontec Technical
Support at [phone], 24 hours a day, 7 days a eek.
What if I bought y ode separately, and I do not have a disk or CD
with the drivers?
Please contact Actiontec Technical Support for information on ho to obtain
the device drivers for your Actiontec Home DSL Modem.
·
·
·
Troubleshooting

3130
Frequently Asked Questions
Can I share y DSL line with ore than one co puter in y ho e?
America Online does not currently support more than one computer on the
DSL line.
Can I talk on the phone while being connected to the Internet?
Yes.
Can I fax over DSL?
No. You still need to send your faxes over your regular phone line using a
56K modem or a Fax Machine.
Do I have to pay y phone co pany and A erica Online for DSL serv-
ice?
No. By signing up ith America Online for DSL service, the only DSL bill
you ill pay is to America Online.
How do I know y ode is functioning properly?
In the system tray (lo er right hand corner of the task bar) there is an
Actiontec Home DSL Modem System Monitor.
When the bar is Green, your modem is connected and orking properly.
The arro s ill blink Green hen accessing a ebsite, indicating that
it is transmitting and receiving data. The arro s ill be solid Green
hen do nloading and uploading larger data files.
When the bar is Yello , your modem is trying to connect to the net ork.
This process normally takes less than 10 seconds, unless there is a prob-
Frequently Asked Questions
You ill need to obtain the device drivers from the Actiontec. After getting
the drivers, you ill need to go into the "Device Manager". To access the
"Device Manager":
- Right click on the "My Computer" icon on your desktop.
- Then select "properties".
- Click on the "Device Manager" tab.
- Then click on the "Net ork adapter".
- Select Actiontec Home DSL Modem.
- Click on the "update driver" button.
Troubleshooting
Actiontec Home DSL System Monitor
·
·

3332
Notices
FCC Regulations
The follo ing statements are provided in accordance ith the Federal
Communications Commission (FCC) regulations. Please read these state-
ments carefully before installing your modem.
FCC Part 68 Requirements
This equipment complies ith Part 68 of the FCC Rules. On the bottom of
this equipment is a label that contains, among other information, the FCC
Registration Number and Ringer Equivalence Number (REN) for this equip-
ment. If requested, this information must be given to the telephone compa-
ny.
The REN is used to determine the maximum number of devices connected
to your telephone line that ill ring in response to an incoming call. In most,
but not all, areas, the total REN of devices connected to a line should not
exceed five (5.0). To find out the total permitted in your area, contact your
local telephone company.
If your telephone equipment causes harm to the telephone net ork, the tele-
phone company can discontinue your service temporarily. If possible, the
company ill notify you in advance. But if advance notice isn’t practical,
you ill be notified as soon as possible. You ill be informed of your right
to file a complaint ith the FCC.
Your telephone company can make changes in its facilities, equipment,
operations, or procedures that could affect the operation of your equipment.
If so, you ill be notified in advance so you can make the changes needed
to maintain uninterrupted service.
If you experience trouble ith this equipment, please contact the manufac-
turer at the address given in this manual. The telephone company may ask
that you disconnect this equipment from the net ork until the problem has
been corrected or until you are sure that the equipment in is not malfunc-
tioning.
This equipment may not be used on public coin service provided by the tele-
phone company. Connection to party lines is subject to state tariffs.
Notices
lem ith the phone line or the DSL service. If the bar does not turn
Green after 20 seconds or if it is constantly yello , than contact
America Online.
When the bar is Grey, your modem is disconnected from the Internet.
This can happen hen the phone cable is not properly connected to the
back of the modem, or the telephone line is not orking properly. Try
to remove the phone cable from the back of the modem and reconnect
it again. If the bar does not turn Green in 15 seconds, than contact
America Online.
When the bar is red, an error has occurred ith the modem or the con-
trolling soft are. This can be caused by additions of soft are or hard-
are to the PC. On your task bar Go to the Start menu, Settings, Control
Panel and then Device Manger. If there is any Yello exclamation
points or Red x’s then contact Actiontec Technical Support.
here is the dial tone when I am connecting using by Home DSL
Modem?
Unlike the V.90 modem you ill not hear a dial tone. Please see the system
tray (on the right hand corner of task bar) for status of your connection.
·
·
Frequently Asked Questions

3534
Canadian Department Of Communications (CDOC)
Requirements for End Users:
Notice: The Canadian Department of Communications label identifies certi-
fied equipment. This certification means the equipment meets certain
telecommunications net ork requirements. The Department does not guar-
antee the equipment ill operate to the user’s satisfaction.
Before installing this equipment users should ensure that connection to the
line is allo ed by the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. In some
cases, the company’s inside iring associated ith a single line individual
service may be extended by means of a telephone extension cord.
Compliance ith the above conditions may not prevent degradation of serv-
ice in certain situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their o n protection that the electrical ground con-
nections of the po er utility, telephone lines, and internal metallic ater
pipe system, if present, are connected together. This precaution may be par-
ticularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.
Notices Notices
“CAUTION – To reduce the risk of fire, use only No. 26 AWG or larg-
er telecommunication line cord.”
IMPORTANT SAFETY INSTRUCTIONS
When using your telephone equipment, basic safety precautions should
al ays be follo ed to reduce the risk of fire, electric shock and injury
to persons, including the follo ing:
1. Do not use this product near ater, for example, near a bathtub, ash
bo l, kitchen sink or laundry tub, in a et basement, or near s imming
pool.
2. Avoid using a telephone (other than a cordless type) during an elec-
trical storm. There may be a remote risk of electric shock from light-
ing.
3. Do not use the telephone to report a gas leak in the vicinity of the
leak.
4. Use only the po er cord and batteries indicated in this manual. Do
not dispose of batteries in a fire. They may explode. Check ith local
codes for possible special disposal instructions.
SAVE THESE INSTRUCTIONS

3736 Notes Notes
Notes:

3938 Notes Notes