ADT CS-6000 User manual

MODEL CS-6000 USER GUIDE
Medical Alert Basic System
How to use your Medical Alert
Basic System

Thank you for choosing ADT Medical Alert
ADT Medical Alert gives you or your loved ones the condence
needed to live and maintain independence at home and can
Help keep you safe in the event of a fall or other medical
emergency. ADT monitoring professionals are available to assist
24/7. We’re Helping you live more independently and safely,
providing you and your loved ones peace of mind.
1. Choose a place to set up your unit
ƼSelect a convenient location near
both an electrical wall outlet and
a phone jack.
ƼChoose an area of your home
in which you spend most of your
time. If you want to remove your
Personal Help Button (Figure B)
at bedtime, locate the unit
on your nightstand so you can
use the Help Button (Figure C)
to summon assistance during
the night.
ƼBe sure that the electrical outlet
you select to plug in your unit
cannot be turned o by
a wall switch.
ƼDo not place the Base Unit
(Figure A)in the kitchen, as small
appliances may interfere with
signal transmission.
ƼDo not place the Base Unit
(Figure A) near a heat source or
a cold spot, such as on top of a
TV or next to a window where the
temperature could reach more
than 105 degrees or less than
35 degrees. The unit monitors
temperature in your home
to alert you of possible unsafe
conditions.
Base Unit
Figure A
Personal Help
Button
Figure B
Help Button
Figure C

2. Plugging in your unit
ƼUsing the phone cord provided, plug
one end into the back of the Base
Unit (Figure A) into the jack marked
“THIS PLUG TO WALL OUTLET” and
the other end into your wall jack.
(See Figure D)
ƼIf you normally use the wall jack for
a phone or other device, plug that
device into the back of the unit in
the jack marked “PLUG PHONE OR
OTHER DEVICE HERE.”
ƼNext, plug the power transformer
into the power outlet.
Back of base unit
Figure D
3. Starting your service
You must contact the ADT Activation Help Desk at
800.498.8512 to begin using your ADT Medical Alert
Our Help Desk Coordinator will place your unit in service and
make it “active” in our Customer Monitoring Center. The Help
Desk Coordinator will verify your account information and test
your communication link to our Customer Monitoring Center. This
process takes just a few minutes.
Your unit should now be connected to our Customer
Monitoring Center and is ready to use.

Frequently asked questions
ƼPush your Personal Help Button (Figure B) or press the
Help Button (Figure C) on your Base Unit (Figure A).
ƼYour unit will automatically call our Customer Monitoring
Center, and an ADT Monitoring Professional will attempt to
speak with you over the Base Unit (Figure A). This may take up
to 40 seconds, so please remain calm while a communications
link is established.
ƼIf you are unable to answer the ADT Monitoring Professional, we
can notify emergency services or persons on your emergency
contact list.
What should I do if I have an emergency?
ƼIf you accidentally press your Personal Help Button (Figure B),
you can cancel the alarm by pressing the Reset Button (Figure
E — next page) on the Base Unit (Figure A). If you do not cancel
the alarm before it is received by our Customer Monitoring
Center, simply tell the ADT Monitoring Professional that the
alarm was sent in error when
What if I press the Personal Help Button by mistake?
What if my contact information changes?
For your safety, please notify our Customer Monitoring
Center at 800.568.1216 if there is a change in:
ƼYour emergency contact person(s)
ƼYour address or telephone number
(Figure A) telling you what is happening. The voice will say
“Connecting to ADT Companion Service.”
ƼDuring that time, the Base Unit (Figure A) will attempt to
connect to our Customer Monitoring Center.
What happens when I press the Personal Help Button?
ƼYou will hear a recorded voice coming from your Base Unit

ƼOnce the connection to our Customer Monitoring Center is
made, the operator will attempt to communicate with you
using the two-way voice feature. Simply respond to the operator
using your normal voice. The unit is equipped with a sensitive
microphone, so you do not need to shout.
ƼIf you pressed the button by accident, remain calm.
Either press the Reset Button (Figure E) on the BASE
UNIT (Figure A) or wait until voice contact is made,
then inform the operator that you pushed the button
in error and that you are okay. Reset Button
Figure E
ƼYour ADT Medical Alert unit comes with a rechargeable battery
inside. If your power is ever interrupted, the backup battery
can operate your unit for up to 20 hours. Before your battery
runs out, the Base Unit (Figure A) sends a low battery signal
to our Customer Monitoring Center to inform our Monitoring
Professionals that your unit will soon be nonfunctional. An ADT
Monitoring Professional will then call you to advise you of the
low battery condition and answer any questions.
What happens if there’s a power outage?
1. Locate the On/O Switch0
(Figure F) at the back of the
Base Unit (Figure A).
2.Using a small screwdriver
or pen, slide the switch to
the Off position.
3.Unplug the Base Unit (Figure
A) from both the electrical
wall outlet and wall jack.
4.To be sure the unit is
deactivated, press the
Help Button (Figure C).
What if I have to ship my ADT Medical Alert System?
On/O Switch
Figure F
Your device is ready to ship.

What if I need a replacement Personal Help Button?
ƼADT Medical Alert will send you a replacement if your Personal Help
Button does not work for any reason. You must return your original
Personal Help Button when the new one arrives. A prepaid envelope
will be provided.
ƼIncluded with your replacement Personal Help Button are
instructions which must be followed to allow your new Button to
work with your specic Base Unit.
Unit status voice alerts
Your ADT Medical Alert system has two-way voice
communication so you can talk to an agent immediately
without having to use a phone.
ƼWhen you press Help (Figure C):
“Connecting to ADT Companion
Service.” (Stated once upon
activation and repeated once
every 4 seconds until contact with
our Customer Monitoring Center
is made.)
ƼWhen you press Reset (Figure E):
“Help call canceled.”
ƼWhen you lose connection to
AC power: “Power failure. Check
power cord.” (Stated twice
upon detection.)
ƼWhen your power is restored:
“Power restored.”
ƼWhen your phone line is out:
“Telephone line problem. Check
telephone connection.” (Stated
twice upon detection.)
ƼWhen your phone line is
reconnected: “Telephone
line restored.”
ƼWhen the temperature is less
than 35 degrees or more than
105 degrees: “Temperature
warning. Unsafe temperature
detected.” (Stated twice
upon detection.)

ƼWhile your phone is ringing, press your Personal Help Button (Figure
B) to answer your phone.
ƼSince the unit utilizes a highly sensitive microphone, you need
not shout to be heard. Just speak in your normal voice.
ƼTo end the call, just press your Personal Help Button
(Figure B) again.
ƼThe Base Unit (Figure A) is designed to allow you to
answer your phone without getting up and rushing
How to answer your phone using your
ADT Medical Alert System
Your ADT Medical Alert CS-6000B unit is equipped with a unique
convenience feature. You can use the superior audio quality of
your two-way voice unit to answer your telephone.
Switching your red personal help
button from a pendant to a wristband
To switch from the pendant to wristband-style Red Personal
Help Button, use the spring bar tool (included) to pop out the
pin that fastens the Red Personal Help Button to the pendant
holder located on the adjustable neck cord. Slide the pin into
one of the provided wristband straps and position the end of
the wristband strap between the holes on one end of the Red
Personal Help Button. Use the spring bar tool to push down
the pin until it clicks into the holes on the Red Personal Help
Button. Using the extra pin provided, repeat the process for
the second wristband strap, securing it to the Red Personal
Help Button.

ƼBefore testing your unit, please call our Customer Monitoring
Center at 800.498.8512. When prompted, tell our Monitoring
Professional that you are about to test your unit.
ƼHang up.
ƼPress your Personal Help Button (Figure B).
ƼFrom your Base Unit (Figure A), you will hear “Connecting
to ADT Companion Service.” Do not press the reset button
(Figure E) — simply wait for the operator to come on
the line.
How to test your unit
Your test is complete.
Important: to ensure your safety you must
test your unit each month (every 30 days)
Returning your ADT owned equipment
If you need to return your ADT leased equipment, just follow
these simple steps:
ƼUnplug the phone cord and power transformer
from the back of the Base Unit.
Ƽ Turn o the battery switch.
ƼPlace the Base Unit, phone cord and power
transformer in the box.
ƼAttach the provided return address label to the box.5.
Give the box to your mail carrier or take it to your post office.

Manufactured for ADT LLC dba ADT Security Services, Boca Raton FL 33431.
An ADT Medical Alert System is not an intrusion detection or medical device and does not provide medical advice, which should
be secured from qualied medical personnel. Fall detection is only available on Medical Alert Plus and Mobile Emergency
Response Systems. The System and Services rely on the availability of cellular network coverage to operate properly. These
systems are not controlled by ADT. There is always a chance that the System may fail to operate properly. The 911 emergency
services line is an alternative to the System and the Services. The Fall Detection pendant does not detect 100% of falls. If able,
users should always push their Help Button when they need assistance.
©2020 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800.ADT.ASAP and the product/service names
listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited. Third-party marks are the
property of their respective owners. License information available at www.ADT.com or by calling 800.ADT.ASAP. CA ACO7155,
974443, PPO120288; FL EF0001121; LA F1639, F1640, F1643, F1654, F1655; MA 172C; NC Licensed by the Alarm Systems Licensing
Board of the State of North Carolina, 7535P2, 7561P2, 7562P10, 7563P7, 7565P1, 7566P9, 7564P4; NY 12000305615; PA 090797;
MS 15019511 L190348-03 07/19
If you have any questions,
call ADT Medical Alert at
800.568.1216