Frequently asked questions
ƼPush your Personal Help Button (Figure B) or press the
Help Button (Figure C) on your Base Unit (Figure A).
ƼYour unit will automatically call our Customer Monitoring
Center, and an ADT Monitoring Professional will attempt to
speak with you over the Base Unit (Figure A). This may take up
to 40 seconds, so please remain calm while a communications
link is established.
ƼIf you are unable to answer the ADT Monitoring Professional, we
can notify emergency services or persons on your emergency
contact list.
What should I do if I have an emergency?
ƼIf you accidentally press your Personal Help Button (Figure B),
you can cancel the alarm by pressing the Reset Button (Figure
E — next page) on the Base Unit (Figure A). If you do not cancel
the alarm before it is received by our Customer Monitoring
Center, simply tell the ADT Monitoring Professional that the
alarm was sent in error when
What if I press the Personal Help Button by mistake?
What if my contact information changes?
For your safety, please notify our Customer Monitoring
Center at 800.568.1216 if there is a change in:
ƼYour emergency contact person(s)
ƼYour address or telephone number
(Figure A) telling you what is happening. The voice will say
“Connecting to ADT Companion Service.”
ƼDuring that time, the Base Unit (Figure A) will attempt to
connect to our Customer Monitoring Center.
What happens when I press the Personal Help Button?
ƼYou will hear a recorded voice coming from your Base Unit
