ADT Medical Alert Basic System User manual

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ADT MEDICAL ALERT
Medical Alert
Basic system
User guide

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Thank you for choosing
ADT Medical Alert Basic system
The ADT Medical Alert Basic system is comprised of a
landline base station and a wireless emergency help
button (wristband or neck pendant).
If you have any questions during the setup process,
please call technical support.
For assistance call
[phone] and select option 1
2

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Medical Alert
Basic features
Waterproof help buttons
Waterproof
help buttons
On/O
battery
switch
(on the
bottom)
Reset button
Test indicator
Speaker
Emergency
button
Microphone
Phone jack
(on the back)
Alarm
indicator

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Setting up your system
Select a location
STEP ONE
1. On the bottom of the station, nd the word "Battery"
2. Remove the switch cover
3. Slide the switch to the ON (up) position
Turn on the unit's backup battery switch
STEP TWO
ƼPlace the base station near the center of
your home, such as your living room, family
room or kitchen area.
ƼPlace the base station near an electrical
outlet and a phone jack.
ƼDo not place objects in front of the base
station.
ƼPlug the power cord into an electrical outlet
that’s not controlled by a light switch.
ƼTo prevent electrical shock, please keep the
system away from wet locations.
ƼNote: a small tool such as a pen or screwdriver
might be needed
4. Put the switch cover back on
On/O Switch

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Setting up your system
ƼUsing the phone cord provided, plug one end into the back of the base unit into the jack marked
“THIS PLUG TO WALL OUTLET” and the other end into your wall jack. (See gure below)
ƼIf you normally use the wall jack for a phone or other device, plug that device into the back of
the unit in the jack marked “PLUG PHONE OR OTHER DEVICE HERE.”
Back of base unit
Plug in the power cord and phone jack
STEP THREE
Note: The unit will turn on automatically once
plugged into a power outlet. However, if the
battery switch is not turned on, the unit will
start beeping within an hour

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Setting up your system
Conrm your account and test your system for the
rst time with an ADT agent to ensure your system
is working properly. Please call [phone],
option 2.
Call ADT to conrm your account
and test your system
STEP FOUR The test icon on your base system will start ashing
yellow to remind you to conduct your monthly test.
Please follow these steps:
1. Please call our monitoring center at [phone],
option 1 to let them know you are about to test your unit.
2. Press the emergency button on the base station or the
help button on the neck pendant or wristband.
3.The base station will announce “Connecting to ADT
Companion Service.”
4.Simply wait for the operator to come on the line.
Test button
ƼPlease let them know you are testing your system.
ƼDo not press the reset button.
Please test your system on a monthly basis.

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Base station voice guide
Event Voice prompt Notes
When you press Help “Connecting to ADT Companion
Service.” Stated once upon activation and repeated once every 4 seconds until contact with our customer
monitoring center is made.
When you press Reset “Help call canceled.”
When you lose connection to
AC power
“Power failure.Check power
cord.” Check that the base station is correctly plugged into an electrical outlet or it will
run on battery backup.
When your power is restored “Power restored.”
When your phone line is out “Telephone line problem. Check
telephone connection.” Stated twice upon detection.
When your phone line is
reconnected
“Telephone line restored.”
When the temperature is less
than 35 degrees or more than
105 degrees
“Temperature warning.Unsafe
temperature detected.” Stated twice upon detection.
Turn o device "No power. No connection" Need to turn o the battery switch on the
bottom

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Important safety information
• Wear your help button at all times, especially in the
shower and bed.
• The wristband and/or neck pendant are designed
to work at an approximate range up to150 feet
from the base station, depending on the size and
construction of your home.
• During a power outage, the battery backup will last
up to 20 hours.
• Test your system once a month.
• Do not block the base station’s microphone.This
will aect your ability to communicate with the
emergency response center.
• Do not put the neck pendant or wristband through
the clothes washer or dryer, or attempt to dry your
help button out in the microwave or oven.
• Do not use any attachment or accessory that is not
intended for use with this system.
• Use caution when handling electrical cords.
• Never install electrical cords during a lightning
storm.
• Locate electrical cords away from areas where
someone could trip over them.
• Keep electrical cords away from heat sources and
sharp edges.
Warning: Strangulation and choking hazard.The neck
pendant lanyard has been designed to break away when
tugged, however you can still suer serious personal
injury or death if the cord becomes entangled or stuck
on objects.

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Frequently asked questions
How do I call for help?
Press your neck pendant,wristband, or
red emergency button on your base station.
What happens if I push the
button but I can’t speak?
If you are unable to speak or be heard, we will
assume it is an emergency and notify emergency
response on your behalf.We will also notify the
personal contacts listed on your prole.
If I accidentally set o the
alarm, what do I do?
If you accidentally set o the alarm, simply notify
the emergency operator when they respond that
this is a “false alarm.” The operator will disconnect
and no further action will be taken.
How will an emergency response
team get into my home?
Emergency responders follow dierent
procedures. In most cases, emergency personnel
are authorized to break into your home to help
you and cannot be held responsible for any
damages caused as a result of gaining entry.
We recommend that you purchase a “lock box”
to safely store your house key.Your lock box
code will be stored on your account and given
to emergency personnel in order to gain entry to
your home without causing damage.If you have
your own lock box,please call customer service
to ensure your code is noted on your account.

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Frequently asked questions
How far away from the base station
will my help buttons work?
Your help buttons are designed to work up to 150
feet from the base station,depending on the size
and construction of your home.
What happens if I push my help
button but can’t be heard through
the base station?
If you push your help button, stay where you
are.An emergency operator will attempt to
communicate with you through your base
station.If you are not heard, we will assume
it is an emergency and notify emergency
response on your behalf.
Why is the emergency operator
having trouble understanding me?
The microphone on the base station is very
sensitive and will pick up surrounding noises
from your television, radio,wind from ceiling
fans,and the like.To increase the quality of
the call, look for a quieter area to set up your
base station.
What if I move to a dierent home, or
my personal information has changed?
Please contact customer service any time there
are changes to your personal information,
including changes to your address and phone
number. Just give us a call one week before you
move to determine whether the service will be
available in your area.

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Frequently asked questions
Does the wristband strap contain
any latex?
No,the strap is silicon based with no
latex content.
Can I speak into my help button?
No,you can only communicate with the
monitoring center through your base
station Your help buttons do not have a
speaker or microphone.
What happens if there’s a power outage?
Your ADT Medical Alert unit comes with a
rechargeable battery inside. If your power is ever
interrupted,the backup battery can operate your
unit for up to 20 hours. Before your battery runs
out,the base unit sends a low battery signal to
our customer monitoring center to inform our
monitoring professionals that your unit will soon
be nonfunctional.An ADT monitoring professional
will then call you to advise you of the low battery
condition and answer any questions.
Can I answer the phone using the base
station?
Yes, you can press the emergency help button on
your wristband,pendant or base station to answer
the phone.The two-way communication will come
from your base station.

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