ADT Health Fall Detection Pendant User manual

ADT
®
Health
Fall Detection Pendant
User Guide

Table of Contents
Introduction .....................................................................................................................................................3
Putting on the Fall Detection Pendant......................................................................................................5
Testing Your Emergency Help Button............................................................................................................ 6
Testing Fall Detection........................................................................................................................................ 7
Using the Fall Detection Pendant...............................................................................................................9
With the Medical Alert Plus System............................................................................................................... 9
With the On-the-Go Emergency Response System ..................................................................................11
To Manually Call for Help................................................................................................................................13
Fall Detection Pendant Light Indicator ........................................................................................................15
Helpful Tips to Minimize Activation While Sleeping...........................................................................16
Important Safety Information .................................................................................................................. 17
Frequently Asked Questions .................................................................................................................... 18
FCC Statement ............................................................................................................................................ 21
Technical Specifications............................................................................................................................ 22
Contact ADT ................................................................................................................................................. 23
Legal Information ........................................................................................................................................ 24
2 ADT® Health Customer Support 800.568.1216

Introduction
Thank you for choosing the ADT®Fall Detection Pendant. We welcome you to the
ADT family. If you have any questions please call our support team at 800.568.1216
(option 1). They are available 24/7/365.
The Fall Detection Pendant enables you to send an alarm to the emergency response
center when you need it by pressing the Emergency Help Button. It also provides
extra protection by automatically sending an alarm if you fall and are unable to push
your button. The Fall Detection Pendant is compatible with the Medical Alert Plus
and Mobile Emergency Response Systems. The Fall Detection Pendant does not
detect 100% of falls. If able, you should always push your Help Button when you
need assistance. You will find instructions on how to set up your system in the
Medical Alert Plus System User Guide.
For assistance call:
800.568.1216
and select
option 1
Fall Detection Pendant User Guide 3

Fall Detection Pendant Features
Multicolor
Indicator
Emergency Help
Button
Technical Support
Use Only
4 ADT® Health Customer Support 800.568.1216

Putting on the Fall Detection Pendant
Place the pendant around your neck and adjust the lanyard so that it rests at
chest level with the Emergency Help Button facing forward so that it is easier for
you to press.
Wear the pendant outside your shirt, as wearing it inside your shirt can reduce
the percentage of falls being detected.
NOTE:
Please handle your pendant with care when putting it on or taking it off, as it
may interpret this movement as a fall and activate.
If the pendant does sense a fall, it sounds a series of beeps and the red light
begins flashing.
You can cancel the alarm by pressing and holding the Emergency Help Button
for approximately 5 seconds until the light flashes green once and you hear a
series of beeps.
If you are unable to cancel, please tell the operator that it was a false alarm. If
you do not explain this to the operator, emergency help will be dispatched.
Fall Detection Pendant User Guide 5

Testing Your Emergency Help Button
Please have your complete system near you at the time of testing.
NOTE: It is important that you test your system at least once a month.
1.
Press the Emergency Help Button once firmly.
An alarm is sent to the Digital Cellular Base Station.
Your Base Station says “CALL IN PROGRESS.”
After the alarm is received, the Base Station says “PLEASE STAND BY FOR
OPERATOR.”
An emergency operator will speak with you through your Base Station.
2.
Tell the operator that this is not an emergency and that you are testing your
system.
If you do not explain to the operator that you are testing your unit, emergency
help will be dispatched.
NOTE: The Base Station will not transmit an emergency call if you have
already sent one within the previous two minutes.
6 ADT® Health Customer Support 800.568.1216

Testing Fall Detection
Please have your complete system near you at the time of testing.
1.
Drop the Fall Detection Pendant from a height of approximately 18 inches. The
pendant takes 20 to 30 seconds to interpret the movement and determine if an
actual fall has occurred. If it determines that a fall has occurred:
The Pendant sends a signal to the Base Station.
The Pendant sounds a series of beeps and the light flashes red for 20
seconds.
The Base Station says “FALL DETECTED, PRESS AND HOLD BUTTON TO
CANCEL.”
2.
Do not pick up the pendant before the test is completed, as it may interpret this
as normal movement and cancel the test call.
Fall Detection Pendant User Guide 7

To cancel the test call:
Press and hold the Emergency Help Button until it flashes green once and you
hear a series of beeps.
You can also cancel the call by pressing the blue RESET button on your Base
Station.
If you cancel the call, your Base Station says “ALARM CANCELLED” and no
alarm is sent to the emergency response center.
NOTE:
If you do not cancel the alarm during the first 20 seconds after a fall was
detected, the Base Station says “FALL DETECTED, CONTACTING EMERGENCY
RESPONSE CENTER” and then “PLEASE STAND BY FOR OPERATOR.” Please tell
the operator that you are testing your system. If you do not explain to the
operator that this is a test, emergency help will be dispatched.
8 ADT® Health Customer Support 800.568.1216

Using the Pendant
With the Medical Alert Plus System
If you Fall
The pendant takes 20 to 30 seconds to interpret
the movement and determine if an actual fall has
occurred. If it determines that a fall has occurred:
The pendant sends a signal to the Base
Station.
The pendant sounds a series of beeps and the light flashes red for 20 seconds.
The Base Station says “FALL DETECTED, PRESS AND HOLD BUTTON TO
CANCEL.”
Fall Detection Pendant User Guide 9

If you do not cancel the alarm during the first 20 seconds after a fall was
detected, your Base Station says “FALL DETECTED, CONTACTING
EMERGENCY RESPONSE CENTER” and then “PLEASE STAND BY FOR
OPERATOR.”
An emergency operator communicates with you through your Base Station.
Tell the operator that you are in need of help.
Emergency help is dispatched.
To cancel the call during the first 20 seconds after a fall was detected:
Press and hold the Emergency Help Button on the Pendant for approximately five
(5) seconds until the light flashes green once and you hear three (3) beeps.
10 ADT® Health Customer Support 800.568.1216

Using the Pendant with the On-the-Go
Emergency Response System
If you Fall
The pendant takes 20 to 30 seconds to interpret the
movement and determine if an actual fall has occurred. If it
determines that a fall has occurred:
The pendant sends a signal to the Mobile Device.
The pendant sounds a series of beeps and the light flashes red for 20 seconds.
The Mobile Device sounds three (3) double beeps and the LED around the
Emergency button blinks.
To cancel, hold the button on the Fall Detection pendant for five (5) seconds until
three (3) beeps are heard. This cancels the alert.
Fall Detection Pendant User Guide 11

An emergency operator communicates with you through your Mobile Device.
Tell the operator that you are in need of help.
Emergency help is dispatched.
12 ADT® Health Customer Support 800.568.1216

To Manually Call for Help
Press the Emergency Help Button once firmly.
An alarm is sent to the Digital Cellular Base Station.
Your Base Station says “CALL IN PROGRESS.”
After the alarm is received, your Base Station says “PLEASE STAND BY FOR
OPERATOR.”
An emergency operator communicates with you through your Base Station.
Tell the operator that you are in need of help.
Emergency help is dispatched.
Fall Detection Pendant User Guide 13

To cancel the call:
Press and hold the Emergency Help Button on the Pendant for approximately 5
seconds until the light flashes green once and you hear a series of beeps.
You can also cancel by pressing the blue RESET button on your Base Station.
If you cancel the call, your Base Station says “ALARM CANCELLED” and no
alarm is sent to the emergency response center.
14 ADT® Health Customer Support 800.568.1216

Fall Detection Pendant Light Indicator
The Multicolor Indicator at the top of the Fall Detection
Pendant flashes in different colors to advise you of
various conditions. The following table describes the
colors that the Indicator may flash and what it means.
Color Pattern Meaning
None Off No alarm detected
Red Flashes once Button has been pressed
Red Flashes repeatedly Fall is detected
Green Flashes once Alarm has been cancelled
Amber One flash every few minutes Pendant battery is low
Multicolor
Indicator
Fall Detection Pendant User Guide 15

Helpful Tips to Minimize Activation While Sleeping
Tip 1
To prevent your fall detect pendant from accidentally activating while you sleep,
please shorten the length of your lanyard so that the pendant rests at chest level.
Tip 2
Keep your Digital Cellular Base Station in or close to your bedroom. If your pendant
accidentally activates while you are sleeping, you will be able to hear the operator
over the Base Station and can let them know it was a false alarm and you are ok. If
your pendant alerts the call center and we are not able to contact you over your Base
Unit or primary home phone, help will be dispatched.
Tip 3
If your pendant activates frequently when you are sleeping, you may want to wear a
regular neck pendant or wrist button while in bed. Remember to put your fall detect
pendant back on when you get up from bed.
If you have any questions or concerns, please contact our support team at
800.568.1216 (option 1).
16 ADT® Health Customer Support 800.568.1216

Important Safety Information
Test your system once a month.
The Fall Detection Pendant does not detect 100% of falls. If you are able, please
press your Emergency Help Button when you need assistance.
The Fall Detection Pendant will work approximately 600 feet from the Base
Station, depending on the size and construction of your home.
Wear your Fall Detection Pendant at all times.
Place the pendant around your neck and adjust the lanyard so that it rests at
chest level with the Emergency Help Button facing forward so it is easier to press.
Wear your Fall Detection Pendant outside your shirt, as wearing it inside your
shirt can reduce the percentage of falls being detected.
If your Fall Detection Pendant is not working properly, please call ADT support at
800.568.1216 (option 1).
WARNING: STRANGULATION AND CHOKING HAZARD.
The neck pendant lanyard has been designed to break away when tugged,
however you can still suffer serious personal injury or death if the cord
becomes entangled or stuck on objects.
Fall Detection Pendant User Guide 17

Frequently Asked Questions
What happens if I fall?
If you are able to, you should always press the Emergency Help Button if you need
help. If you are unable to press the button and a fall is detected by the pendant, it
waits for 20 to 30 seconds to check for normal movement before sending the
emergency fall message. It then waits 20 additional seconds for manual
cancellation. After this time, if no motion has occurred and the alarm is not cancelled
manually, the alert is sent to the emergency response center just as it would for an
Emergency Help Button press.
How can I cancel a fall detect alarm?
Alarms can be manually cancelled by pressing and holding the device Emergency
Help Button for at least 5 seconds during the time that the red light is flashing. You
will hear a series of beeps and the light will flash green once. You can also cancel by
pressing the blue RESET button on the Base Station. If the alarm is not cancelled the
operator will contact you through the Base Station. If the operator cannot hear you
or you do not respond, emergency help will be dispatched.
18 ADT® Health Customer Support 800.568.1216

How do I manually call for help?
Press your Emergency Help Button firmly. An alarm will be sent to the monitoring
center through your Base Station. Once you communicate with an operator, if you
are able to speak, please provide your status. If you fall and are not able to push your
button, your fall will be automatically detected and an alarm will be sent to the
emergency response center through your Base Station.
Is the Fall Detection Pendant waterproof?
Yes, it can be worn in the shower.
Is the lanyard adjustable?
The lanyard is adjustable. This can be done by grasping the two black fittings on the
lanyard and pulling to tighten. Loosening is done by grasping just below the fitting
and the on the connector for the lanyard and giving a slight pull.
How long will the battery last?
The battery is designed to last 18 months. The visual indicator will also flash amber
briefly every few minutes to indicate low battery. If this occurs, please call ADT
technical support at the number listed at the end of this user guide.
Fall Detection Pendant User Guide 19

If I fall and stand up, will the Pendant still call for help?
If the pendant detects regular movement it may cancel the alarm on its own.
Is the lanyard breakaway?
Yes, with a tug the lanyard will break away.
What do I do if I accidentally set off the fall detection alarm?
If you accidentally set off the alarm, you can press and hold your Emergency Help
Button for five seconds or until it flashes green to cancel the alarm. You can also
press the blue RESET button on your Base Station. If you are not able to do this just
let the alarm go through and simply inform the emergency operator that this is a
“false alarm.” The operator will disconnect and no further action will be taken.
Can I replace the Fall Detection Pendant cord?
Yes, it will work with just about any chain or cord, so feel free to use any one of your
personal chains or necklaces. However the risk of choking may increase if you do not
use the provided lanyard.
Can I speak into my Fall Detection Pendant?
No, you can only communicate with the monitoring center through your Base
Station. Your Fall Detection Pendant does not have two-way communication.
20 ADT® Health Customer Support 800.568.1216