ADT Health Fall Detection Pendant User manual

ADT
®
Health
Fall Detection Pendant
User Guide

Table of Contents
Introduction .....................................................................................................................................................3
Putting on the Fall Detection Pendant......................................................................................................5
Testing Your Emergency Help Button............................................................................................................ 6
Testing Fall Detection........................................................................................................................................ 7
Using the Fall Detection Pendant...............................................................................................................9
With the Medical Alert Plus System............................................................................................................... 9
With the On-the-Go Emergency Response System ..................................................................................11
To Manually Call for Help................................................................................................................................13
Fall Detection Pendant Light Indicator ........................................................................................................15
Helpful Tips to Minimize Activation While Sleeping...........................................................................16
Important Safety Information .................................................................................................................. 17
Frequently Asked Questions .................................................................................................................... 18
FCC Statement ............................................................................................................................................ 21
Technical Specifications............................................................................................................................ 22
Contact ADT ................................................................................................................................................. 23
Legal Information ........................................................................................................................................ 24
2 ADT® Health Customer Support 800.568.1216

Introduction
Thank you for choosing the ADT®Fall Detection Pendant. We welcome you to the
ADT family. If you have any questions please call our support team at 800.568.1216
(option 1). They are available 24/7/365.
The Fall Detection Pendant enables you to send an alarm to the emergency response
center when you need it by pressing the Emergency Help Button. It also provides
extra protection by automatically sending an alarm if you fall and are unable to push
your button. The Fall Detection Pendant is compatible with the Medical Alert Plus
and Mobile Emergency Response Systems. The Fall Detection Pendant does not
detect 100% of falls. If able, you should always push your Help Button when you
need assistance. You will find instructions on how to set up your system in the
Medical Alert Plus System User Guide.
For assistance call:
800.568.1216
and select
option 1
Fall Detection Pendant User Guide 3

Fall Detection Pendant Features
Multicolor
Indicator
Emergency Help
Button
Technical Support
Use Only
4 ADT® Health Customer Support 800.568.1216

Putting on the Fall Detection Pendant
Place the pendant around your neck and adjust the lanyard so that it rests at
chest level with the Emergency Help Button facing forward so that it is easier for
you to press.
Wear the pendant outside your shirt, as wearing it inside your shirt can reduce
the percentage of falls being detected.
NOTE:
Please handle your pendant with care when putting it on or taking it off, as it
may interpret this movement as a fall and activate.
If the pendant does sense a fall, it sounds a series of beeps and the red light
begins flashing.
You can cancel the alarm by pressing and holding the Emergency Help Button
for approximately 5 seconds until the light flashes green once and you hear a
series of beeps.
If you are unable to cancel, please tell the operator that it was a false alarm. If
you do not explain this to the operator, emergency help will be dispatched.
Fall Detection Pendant User Guide 5

Testing Your Emergency Help Button
Please have your complete system near you at the time of testing.
NOTE: It is important that you test your system at least once a month.
1.
Press the Emergency Help Button once firmly.
An alarm is sent to the Digital Cellular Base Station.
Your Base Station says “CALL IN PROGRESS.”
After the alarm is received, the Base Station says “PLEASE STAND BY FOR
OPERATOR.”
An emergency operator will speak with you through your Base Station.
2.
Tell the operator that this is not an emergency and that you are testing your
system.
If you do not explain to the operator that you are testing your unit, emergency
help will be dispatched.
NOTE: The Base Station will not transmit an emergency call if you have
already sent one within the previous two minutes.
6 ADT® Health Customer Support 800.568.1216

Testing Fall Detection
Please have your complete system near you at the time of testing.
1.
Drop the Fall Detection Pendant from a height of approximately 18 inches. The
pendant takes 20 to 30 seconds to interpret the movement and determine if an
actual fall has occurred. If it determines that a fall has occurred:
The Pendant sends a signal to the Base Station.
The Pendant sounds a series of beeps and the light flashes red for 20
seconds.
The Base Station says “FALL DETECTED, PRESS AND HOLD BUTTON TO
CANCEL.”
2.
Do not pick up the pendant before the test is completed, as it may interpret this
as normal movement and cancel the test call.
Fall Detection Pendant User Guide 7

To cancel the test call:
Press and hold the Emergency Help Button until it flashes green once and you
hear a series of beeps.
You can also cancel the call by pressing the blue RESET button on your Base
Station.
If you cancel the call, your Base Station says “ALARM CANCELLED” and no
alarm is sent to the emergency response center.
NOTE:
If you do not cancel the alarm during the first 20 seconds after a fall was
detected, the Base Station says “FALL DETECTED, CONTACTING EMERGENCY
RESPONSE CENTER” and then “PLEASE STAND BY FOR OPERATOR.” Please tell
the operator that you are testing your system. If you do not explain to the
operator that this is a test, emergency help will be dispatched.
8 ADT® Health Customer Support 800.568.1216

Using the Pendant
With the Medical Alert Plus System
If you Fall
The pendant takes 20 to 30 seconds to interpret
the movement and determine if an actual fall has
occurred. If it determines that a fall has occurred:
The pendant sends a signal to the Base
Station.
The pendant sounds a series of beeps and the light flashes red for 20 seconds.
The Base Station says “FALL DETECTED, PRESS AND HOLD BUTTON TO
CANCEL.”
Fall Detection Pendant User Guide 9

If you do not cancel the alarm during the first 20 seconds after a fall was
detected, your Base Station says “FALL DETECTED, CONTACTING
EMERGENCY RESPONSE CENTER” and then “PLEASE STAND BY FOR
OPERATOR.”
An emergency operator communicates with you through your Base Station.
Tell the operator that you are in need of help.
Emergency help is dispatched.
To cancel the call during the first 20 seconds after a fall was detected:
Press and hold the Emergency Help Button on the Pendant for approximately five
(5) seconds until the light flashes green once and you hear three (3) beeps.
10 ADT® Health Customer Support 800.568.1216