ADT Medical Alert Plus System User manual

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ADT MEDICAL ALERT
Medical Alert
Plus System
User guide

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Thank you for choosing
ADT Medical Alert System
The ADT Medical Alert Plus System is
comprised of a cellular base station and
a wireless emergency help button
(wristband or neck pendant or optional
Fall Detection pendant*). Because the
connection is cellular, the Medical Alert
Plus System does not require a landline.
If you have any questions during the
setup process, please call technical
support.
For assistance call
[phone] and select option 1
2
*Fall Detection pendant does not detect 100% of falls.

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Complete user guide
This user guide includes information
covering the following system:
Medical Alert Plus System

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What’s in the box
1 Cellular base station
2Neck pendant or
wristband
3 Wall mount (optional)
4 Fall button (optional)
The optional Fall Detection
pendant and wall mount
are available at an
additional cost. The Fall
Detection pendant has a
separate user guide. 1
2
2
3
4
4

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Medical Alert Plus base station features
On/O switch
(on the back)
Reset button
Volume Test button
Recommend user
tests monthly
Speaker/Microphone
Signal strength
indicator
Emergency
button
Battery charge
indicator
Tapping the "+"button
temporarily changes
green signal bars to blue
Tapping the "-"
button temporarily
changes green signal
bars to blue

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Waterproof help buttons
LED light
Emergency help button
LED light
Technical support
use only

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Connecting the Medical Alert Plus base station
Please follow these simple steps to get the system set up and tested.
of your home, such as your living room,
family room or kitchen area.
ƼPlace the base station near an
electrical outlet.
ƼDo not place the base station near
any appliances that make noise.
ƼDo not place objects in front of
the base station.
STEP ONE
Select a location
ƼPlace the base station near the center
ƼTo prevent electrical shock, please keep
the system away from wet locations.
STEP TWO
Plug in the power cord
ƼPlug the power cord into an
electrical outlet that's not controlled
by a light switch. This will help to avoid
accidentally turning off the base
station.

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Connecting the Medical Alert Plus base station
Please follow these simple steps to get the system set up and tested.
On/O switch located on the back
of the unit.
ƼThe emergency and reset buttons
will illuminate when turned on.
ƼMake sure the base station is
connected to the cellular network
by checking for the signal strength
bars on the display screen. The signal
strength bars will light up green.
STEP THREE
Turn on the base station
ƼTurn on the base station using the ƼUse the volume control icons (+or -)
on the front of the unit under the
display screen to adjust the volume.
The volume bars will only appear blue
when the + or -is tapped.

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Connecting the Medical Alert Plus base station
Please follow these simple steps to get the system set up and tested.
STEP FOUR
Test the base station
Test your system for the first time with an
ADT agent to ensure it's working properly.
Please call [phone], option 2.
Test button
Please test your system on a monthly
basis using the test button.
For monthly testing, you can use the test button on your cellular
base station to conduct a test without speaking to an
emergency response operator by following these steps:
In order to test your system on battery backup, please unplug the
power cord from the AC outlet.
Remember to plug your base station back into the
AC outlet, if you unplugged it for testing.
1. Touch and hold the test button until you hear “User auto-test.”
This will take approximately 6 seconds.
•You will hear an announcement over the base station that will instruct
you to press the emergency button or pendant.
2. Press the emergency button on the base station or the help button
on the neck pendant or wristband.
•The base station will announce “Test call sent to emergency response
center.”
•If your test was successful, you will hear “Thank you for testing your
device” from the base station speaker.
•If your test was not successful, the base station will announce “User
auto-test failed.”

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Cellular base station voice guide
Event Voice prompt Notes
The cellular base
station is powered on
“System ready” Base station ON/OFF switch has been turned on,
be sure to connect to electric outlet or it will run
on battery backup.
Both red emergency and blue
reset buttons are flashing
“Power not detected” or “Power
detected” (when electricity is
reconnected)
Check that the Base station is correctly
plugged into an electrical outlet.
The battery
needs changing
“Low battery” Check that the Base station is correctly
plugged into an electrical outlet or it will
run on battery backup.
The emergency call
is initiated
“Call in progress” Alarm is being sent to the
emergency response center.
Call connected “Please stand by for operator” Respond to the emergency operator’s
call over the device speaker.
Cellular base station receives
a Fall Signal
“Fall detected - Press and
hold button to cancel”
This will occur for about 20 seconds and will allow
you time to cancel the alarm. During this time,
you may press and hold the button for 5 seconds
to cancel the signal.
Fall Alarm is canceled “Alarm canceled” Alarm has been canceled.

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Important safety information
•Keep electrical cords away from heat sources and
sharp edges.
•Keep electrical cords away from areas where
someone could trip over them.
•Use caution when handling electrical cords.
•Never install electrical cords during a
lightning storm.
•Do not use any attachment or accessory that
is not intended for use with this system.
•Test your Medical Alert Plus System monthly.
•Do not block the base station microphone. This
will affect your ability to communicate
•During a power outage, the base station battery
backup will last up to 24 hours after it
•The wristband and/or neck pendant are designed
to work at an approximate range of
600 feet from the base station, depending on the
size and construction of your home.
•If the LED on your pendant flashes amber, the
battery is low. Please contact us immediately
to provide you with a replacement pendant.
•Wear your waterproof help button at all times.
•The help buttons (neck pendant, wristband and
Fall Detection button) are waterproof and can be
taken with you in the shower.
•Do not put the neck pendant or wristband through
the clothes washer or dryer. Do not attempt to dry
your button out in the microwave
or oven.
Warning: Strangulation and choking hazard.
The neck pendant lanyard has been designed
to break away when tugged, however you
can still suffer serious personal injury or
death if the cord becomes entangled or
stuck on objects.

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Frequently asked questions
How do I call for help?
Press your neck pendant, wristband, or
red emergency button on your base station.
What happens if I push the
button but I can’t speak?
If you are unable to speak or be heard, we will
assume it is an emergency and notify emergency
response on your behalf. We will also notify the
personal contacts listed on your prole.
If I accidentally set o the
alarm, what do I do?
If you accidentally set off the alarm, simply notify
the emergency operator when they respond that
this is a “false alarm.” The operator will disconnect
and no further action will be taken.
How will an emergency response
team get into my home?
Emergency responders follow dierent
procedures. In most cases, emergency personnel
are authorized to break into your home to help
you and cannot be held responsible for any
damages caused as a result of gaining entry.
We recommend that you purchase a “lock box”
to safely store your house key. Your lock box
code will be stored on your account and given
to emergency personnel in order to gain entry to
your home without causing damage. If you have
your own lock box, please call Customer Service
to ensure your code is noted on your account.

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Frequently asked questions
How far away from the base station
will my help buttons work?
Your help buttons are designed to work up to 600
feet from the base station, depending on the
size and construction of your home.
What happens if I push my help
button but can’t be heard through
the base station?
If you push your help button, stay where you are.
An emergency operator will attempt to
communicate with you through your base
station. If you are not heard, we will assume
it is an emergency and notify emergency
response on your behalf.
Why is the emergency operator having
trouble understanding me?
The microphone on the base station is very
sensitive and will pick up surrounding noises
from your television, radio, wind from ceiling
fans, and the like. To increase the quality of
the call look for a quieter area to set up your
base station.

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Frequently asked questions
Why is my help button not
activating my base station?
Be sure to press the emergency button once
firmly in the center to activate your base station.
A small red light below the pendant or wristband will
flash. If the base station does not respond, check to
ensure that the help button is in range of the base
station. If you still have issues with your system,
please call Technical Support.
What if I move to a dierent home, or
my personal information has changed?
Please contact Customer Service any time there
are changes to your personal information, including
changes to your address and phone number. Just
give us a call one week before you move to determine
whether the service will be available in your area.
What if I spend part of the year in
another home?
Give us a call one month before you leave to
determine whether the service is available at
your other home. Once at your new home,you
must test the system to ensure that everything
is correct, including contact information and
that the system is communicating properly.

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Frequently asked questions
Is the lanyard adjustable?
There are xed length magnetic lanyards
and adjustable length lanyards.
Adjustable lanyard: There are two connectors
on the lanyard. One that is cone shaped and
one that is pear shaped. There are two parts of
the lanyard coming out the left side of the
cones. Use one hand to hold the cone-shaped
part. Use the other to pull the top string to
shorten the lanyard. Do the reverse to tighten
the lanyard.
Can I replace the neck pendant cord?
Yes, the neck pendant will work with just about
any chain or cord, so you are able to use any
one of your personal chains or necklaces.
However, the risk of choking may increase if you
do not use the lanyard provided.
Can I replace the wristband?
Yes, you may replace the Wristband with
a standard watch band of your choice.
Can I speak into my help button?
No, you can only communicate with the
monitoring center through your base
station. Your help buttons do not have a
speaker or microphone.
Does the wristband strap
contain any latex?
No, the strap is silicon based with no latex
content.

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Compliance statements
FDA statement
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following
two conditions:
(1) This device may not cause harmful
interference, and (2) This device must accept
any interference received, including interference
that may cause undesired operation.
FCC statement
Product Base Pendant Wrist button
FCC ID PXTCBS2-01 VDQIGP-01 VDQIGP-02
FCC ID PXTCBS4-01 VDQIGP-01 VDQIGP-02
FCC ID PXTCBS5-01 VDQIGP-01 VDQIGP-02
FCC ID PXTCBS5-02 VDQIGP-01 VDQIGP-02

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Compliance statements
15.105 (b)
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o and on,
the user is encouraged to try to correct the interference by one or more of the
following measures:
ƼReorient or relocate the
receiving antenna.
ƼIncrease the separation between
the equipment and receiver.
ƼConnect the equipment into an outlet on
a circuit dierent from that to which the
receiver is connected.
ƼConsult the dealer or an experienced
radio/TV technician for help.

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Compliance statements
15.21
You are cautioned that changes or modications not expressly approved by the part
responsible for compliance could void the user’s authority to operate the equipment.
RF exposure information
This device meets the government’s requirements for exposure to radio waves. This
device is designed and manufactured not to exceed the emission limits for exposure to
radio frequency (RF) Energy set by the Federal Communication Commission of the U.S.
Government. This device complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This device should be installed and operated with minimum
distance 20cm between the radiator & your body.

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Technical specications
Model number Input Output Current rating
IGP-01 Internal 3 VDC 230 mAh
IGPWS-01 Internal 3 VDC 230 mAh
IGPWS-02 Internal 3 VDC 230 mAh
IGPWC-01 115 V 5 VDC 1000 mA
IGMCA-01 12 V 5 VDC 1000 mAh
IGP-02 Internal 3 VDC 230 mAh
IGPWS-02B Internal 3 VDC 230 mAh
Model number Input Output Current rating
IGPWS-02W Internal 3 VDC 230 mA
WMP-01 Internal 3 VDC 230 mA
IGPFD-01 Internal 3.6 VDC 1200 mA
CBS5-01 Battery backup 4.2 VDC 3000 mAh
CBS5-01 115 V 5 VDC 2000 mAh
CBS5-02 115 V 5 VDC 2000 mAh
CBS5-02 Battery backup 4.2 VDC 3000 mAh
Radio Frequency (RF)
All devices frequency transmission = 433 MHZ

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©2021 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800.ADT.ASAP and the product/service names listed in this document are marks and/or registered marks. Unau-
thorized use is strictly prohibited. Third-party marks are the property of their respective owners. License information available at www.ADT.com or by calling 800.ADT.ASAP. CA ACO7155, 974443,
PPO120288; FL EF0001121; LA F1639, F1640, F1643, F1654, F1655; MA 172C; NC Licensed by the Alarm Systems Licensing Board of the State of North Carolina, 7535P2, 7561P2, 7562P10, 7563P7,
7565P1, 7566P9, 7564P4; NY 12000305615; PA090797; MS 15019511 L190376 06/19