ADT Health Fall Detection Pendant User manual

ADT
®
Health
Fall Detection Pendant
User Guide

Table of Contents
Introduction .....................................................................................................................................................3
Putting on the Fall Detection Pendant......................................................................................................7
Testing Your Fall Detection Pendant.............................................................................................................. 8
Testing Fall Detection........................................................................................................................................ 9
Using the Fall Detection Pendant............................................................................................................11
With the Medical Alert Plus System.............................................................................................................11
With the On-the-Go Emergency Response System ..................................................................................14
To Manually Call for Help................................................................................................................................16
Fall Detection Pendant Light Indicator ........................................................................................................17
Helpful Tips to Minimize Activation While Sleeping...........................................................................18
Important Safety Information .................................................................................................................. 19
Frequently Asked Questions .................................................................................................................... 21
FCC Statement ............................................................................................................................................ 24
Technical Specifications............................................................................................................................ 26
Contact ADT ................................................................................................................................................. 27
Legal Information ........................................................................................................................................ 28
2 ADT® Health Customer Support 800.568.1216

Introduction
Thank you for choosing the ADT®Fall Detection Pendant. We welcome you to the
ADT family. If you have any questions please call our support team at
800.568.1216 . They are available 24/7/365.
The Fall Detection Pendant enables you to send an alarm to the emergency response
center when you need it by pressing the blue Emergency Help Button. It also
provides extra protection by automatically sending an alarm if you fall and are unable
to push your button.
For assistance call:
800.568.1216
Fall Detection Pendant User Guide 3

Using the Fall Detection Pendant with the ADT Health Systems
The Fall Detection Pendant is compatible with both the Medical Alert Plus and
On-the-Go Emergency Response Systems. The Medical Alert Plus System uses a
fixed Base Station that resides within your home. The On-the-Go Emergency
Response System features a portable Mobile Device that you can use inside your
home and take with you when you leave home. You can speak with an emergency
response operator using either of these two devices. The Fall Detection Pendant
itself is not capable of two-way communication.
Base Station used with
Medical Alert Plus System
Mobile Device used with
On-the-Go Emergency Response System
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This user guide describes using the Fall Detection Pendant with both of these
systems. Please remember that when we mention the Base Station, we are referring
to the Medical Alert Plus System. When we talk about the Mobile Device, we are
referring to the On-the-Go Emergency Response System.
The Fall Detection Pendant does not detect 100% of falls. If able, you should always
push the blue Emergency Help Button when you need assistance. You will find
instructions on how to set up your system in the user guide for your Medical Alert
Plus System or On-the-Go Emergency Response System.
Fall Detection Pendant User Guide 5

Fall Detection Pendant Features
Multicolor
Indicator
Emergency Help
(Blue) Button
Technical Support
Use Only
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Putting on the Fall Detection Pendant
1.
Place the Fall Detection Pendant around your neck and adjust the lanyard so that
it rests at chest level with the Pendant facing away from your body so that it is
easier for you to press.
2.
Wear the Fall Detection Pendant outside your shirt, as wearing it inside your shirt
can reduce the percentage of falls being detected.
NOTE:
Please handle your Fall Detection Pendant with care when putting it on or
taking it off, as the device may interpret this movement as a fall and activate.
If the Fall Detection Pendant does sense a fall, it sounds a series of beeps and
the red light begins flashing.
You can cancel the Fall Detection alarm by pressing and holding the blue
Emergency Help Button on the Fall Detection Pendant for approximately 5
seconds until the light flashes green once and you hear a series of beeps.
If you are unable to cancel, please tell the operator that it was a false alarm.
If you do not respond or speak to the operator, emergency help will be
dispatched.
Fall Detection Pendant User Guide 7

Testing Your Fall Detection Pendant
Please have your complete system near you at the time of testing.
NOTE: It is important that you test your system at least once a month.
1.
Firmly press the blue button on the Fall Detection Pendant one time.
An alarm is sent to the Base Station or Mobile Device.
The Base Station states, “CALL IN PROGRESS.” After the Fall Detection alarm
is received, the Base Station states, “PLEASE STAND BY FOR OPERATOR.”
The Mobile Device sounds three (3) double beeps and the red ring around the
gray Emergency button lights up for several seconds, and then fades out.
An emergency operator will speak with you through the Base Station or
Mobile Device.
2.
Tell the operator that this is not an emergency and that you are testing the system.
If you do not respond or speak to the operator and explain that you are testing
your unit, emergency help will be dispatched.
NOTE: Neither the Base Station nor the Mobile Device will transmit an emergency
call if you have already sent one within the previous two minutes.
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Testing Fall Detection
Please have your complete system near you at the time of testing.
1.
Drop the Fall Detection Pendant from a height of approximately 18 inches. The
Pendant takes 20 to 30 seconds to interpret the movement and determine if an
actual fall has occurred. If it determines that a fall has occurred:
The Fall Detection Pendant sends a signal to the Base Station or Mobile
Device.
The Fall Detection Pendant sounds a series of beeps and the light flashes red
for 20 seconds.
The Base Station states, “FALL DETECTED, PRESS AND HOLD BUTTON TO
CANCEL.”
The Mobile Device sounds three (3) double beeps and the red ring around the
gray Emergency button lights up for several seconds, and then fades out.
2.
Do not pick up the Fall Detection Pendant before the test is completed, as it may
interpret this as normal movement and cancel the test call.
Fall Detection Pendant User Guide 9

To cancel the Fall Detection test call:
Press and hold the blue Emergency Help Button on the Fall Detection Pendant
for five seconds until it flashes green once and you hear a series of beeps. The
alarm is not sent to the emergency response center.
You can also cancel the Fall Detection alarm by pressing the blue RESET button
on the Base Station. If you cancel the Fall Detection alarm, your Base Station
states, “ALARM CANCELLED.”
You cannot cancel the Fall Detection alarm with the Mobile Device. You must
press the blue button on the Fall Detection Pendant to cancel the alarm.
NOTE:
If you do not cancel the alarm during the first 20 seconds after a fall was
detected, a call will be made to the Emergency Response Center. Please tell the
operator that you are testing your system. If you do not respond or speak to the
operator and explain that this is a test, emergency help will be dispatched.
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Using the Fall Detection Pendant
With the Medical Alert Plus System
If You Fall
The Fall Detection Pendant takes 20 to 30
seconds to interpret the movement and
determine if an actual fall has occurred. If it
determines that a fall has occurred:
The Fall Detection Pendant sends a signal to
the Base Station.
The Fall Detection Pendant sounds a series of beeps and the light flashes red for
20 seconds.
The Base Station states, “FALL DETECTED, PRESS AND HOLD BUTTON TO
CANCEL.”
Fall Detection Pendant User Guide 11

If you do not cancel the Fall Detection alarm during the first 20 seconds after a
fall was detected, the Base Station states, “FALL DETECTED, CONTACTING
EMERGENCY RESPONSE CENTER,” and then “PLEASE STAND BY FOR
OPERATOR.”
An emergency operator communicates with you through the Base Station.
Tell the operator that you are in need of help.
Emergency help is dispatched.
To cancel the Fall Detection Alarm during the first 20 seconds after a fall was
detected:
Press and hold the blue Emergency Help Button on the Fall Detection Pendant
for approximately five (5) seconds until the light flashes green once and you hear
three (3) beeps.
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You can also cancel the Fall Detection alarm by pressing the blue RESET button
on the Base Station.
If you cancel the Fall Detection alarm, the Base Station states, “ALARM
CANCELLED.” No alarm is sent to the emergency response center.
Fall Detection Pendant User Guide 13

Using the Pendant with the On-the-Go
Emergency Response System
If you Fall
The Fall Detection Pendant takes 20 to 30 seconds to
interpret the movement and determine whether an actual
fall has occurred. If it determines that a fall has occurred:
The Fall Detection Pendant sends a signal to the Mobile
Device.
The Pendant sounds a series of beeps and the light flashes red for 20 seconds.
The Mobile Device sounds three (3) double beeps and the red ring around the
gray Emergency button lights up for several seconds, and then fades out.
To cancel, press and hold the blue Emergency Help button on the Fall Detection
Pendant for five (5) seconds until three (3) beeps are heard. This cancels the alert.
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If you did not cancel the Fall Detection alarm, an emergency operator
communicates with you through your Mobile Device.
Tell the operator that you are in need of help.
Emergency help is dispatched.
Fall Detection Pendant User Guide 15

To Manually Call for Help
Press the blue Emergency Help Button on the Fall Detection Pendant once firmly.
An alarm is sent to the Base Station or Mobile Device.
The Base Station states, “CALL IN PROGRESS.” After the alarm is received, the
Base Station states, “PLEASE STAND BY FOR OPERATOR.”
The Mobile Device sounds three (3) double beeps and the red ring around the
gray Emergency button lights up for several seconds, and then fades out.
An emergency operator communicates with you through the Base Station or
Mobile Device.
Tell the operator that you are in need of help.
Emergency help is dispatched.
NOTE: You cannot cancel a Manual Call made with the Fall Detection Pendant. If
you press the blue Emergency Help Button when there is no emergency,
wait for the emergency operator to speak to you. Tell the operator that this
is not an emergency and that you do not need help.
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Fall Detection Pendant Light Indicator
The Multicolor Indicator at the top of the Fall Detection
Pendant flashes in different colors to advise you of
various conditions. The following table describes the
colors that the Indicator may flash and what it means.
Color Pattern Meaning
None Off No alarm detected
Red Flashes once Button has been pressed
Red Flashes repeatedly Fall is detected
Green Flashes once Alarm has been cancelled
Amber One flash every two minutes Pendant battery is low
Multicolor
Indicator
Fall Detection Pendant User Guide 17

Helpful Tips to Minimize Activation While Sleeping
Tip 1
To prevent your Fall Detection Pendant from accidentally activating while you sleep,
please shorten the length of your lanyard so that the Pendant rests at chest level.
Tip 2
Keep the Base Station or Mobile Device in or close to your bedroom. If the Fall
Detection Pendant accidentally activates while you are sleeping, you will be able to
hear the operator over the Base Station or Mobile Device and can advise the operator
that it was a false alarm and that you do not need emergency assistance. If the Fall
Detection Pendant alerts the call center and we are not able to contact you over your
Base Station, Mobile Device or primary home phone, help will be dispatched.
Tip 3
If your Fall Detection Pendant activates frequently when you are sleeping, you may
want to wear a regular neck pendant or wrist button while in bed. Remember to put
your Fall Detection Pendant back on when you get up from bed.
If you have any questions orconcerns, please contact our support team
at 800.568.1216.
18 ADT® Health Customer Support 800.568.1216

Important Safety Information
Test your system once a month.
The Fall Detection Pendant does not detect 100% of falls. If you are able, please
press any Emergency Help Button when you need assistance.
The Fall Detection Pendant will work up to approximately 600 feet from the Base
Station, if there are no obstructions (Line of Sight).
The Fall Detection Pendant will work up to approximately 100 feet from the
Mobile Device, depending on the size and construction of your home and
whether you are inside or outside.
Wear your Fall Detection Pendant at all times.
Place the Fall Detection Pendant around your neck and adjust the lanyard so that
it rests at chest level with the blue Emergency Help Button facing away from your
body so that it is easier to press.
Fall Detection Pendant User Guide 19

Wear your Fall Detection Pendant outside your shirt, as wearing it inside your
shirt can reduce the percentage of falls being detected.
If your Fall Detection Pendant is not working properly, please call ADT support at
800.568.1216.
WARNING: STRANGULATION AND CHOKING HAZARD
The Fall Detection Pendant lanyard has been designed to break away when
tugged. However, you can still suffer serious personal injury or death if the
cord becomes entangled or stuck on objects.
20 ADT® Health Customer Support 800.568.1216