ADT On-The-Go Emergency Response System User manual

QUICK INSTALLATION GUIDE
On-The-Go Personal
Emergency Response System
©2021 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800.ADT.ASAP and the
product/service names listed in this document are marks and/or registered marks. Unauthorized use is
strictly prohibited. Third-party marks are the property of their respective owners. License information
available at www.ADT.com or by calling 800.ADT.ASAP. CA ACO7155, 974443, PPO120288; FL EF0001121;
LA F1639, F1640, F1643, F1654, F1655; MA 172C; NC Licensed by the Alarm Systems Licensing Board of the
State of North Carolina, 7535P2, 7561P2, 7562P10, 7563P7, 7565P1, 7566P9, 7564P4; NY 12000305615; PA
090797;
MS 15019511 L190376 07/21
Get help in three easy steps
1. Press the button
Press the personal help button to send an
emergency alert to ADT.
2. We respond
ADT’s monitoring professionals will
communicate with you via two-way voice
to determine what kind of help is needed.
3. You get help
At the push of a button, ADT’s monitoring
professionals will alert your caregivers,
loved ones or emergency responders based
on your needs and preferences.

Quick setup guide
Follow these simple steps to get your system
set up and tested for the first time.
Open your on-the-go
system box
Includes a mobile device,
cradle charger, neck
pendant or wristband.
STEP ONE
Plug the power cord
into an electrical outlet
The electrical outlet should not
be controlled by a light switch.
STEP TWO
Place the on-the-go device
on the cradle charger to
turn ON the device
STEP THREE
Testing your system
To conrm that your on-the-go device is working properly each
month without contacting an emergency response operator, you
can use the test button on the side of your device by following
these steps:
Press and hold the test button on
the side of the device
The test button is labeled with the letter T.
When the test mode is activated the LED
ring turns yellow. The device will announce
“User auto test. Please press your emergency
button or pendant.”
STEP ONE
Press the pendant OR press and hold
the emergency button for 2 seconds
The on-the-go device will announce, “Test
call sent to emergency response center.”
STEP TWO
If the test was successful
The on-the-go device will announce, “Thank
you for testing your device.”
If the test was unsuccessful
The on-the-go device will announce, “User
auto-test failed, please contact customer
support.”
1 2
1-800-568-1216
Monitoring center
phone number
ƼIf you or your emergency contact
receives a call from this number,
please answer!
ƼIf needed, call back the same
number appearing on the caller ID
as not to cause any delay in
processing the alarm.
The LED indicator around the emergency
button will illuminate when the device
is turned ON. It normally takes 30-
60 seconds for the on-the-go device
to register with the cellular network.
When the device is setup correctly and
connects to the cellular network, it will
announce “system ready.”
Be sure you and your emergency contact save the monitoring center’s
phone number [phone] so you never miss a call from us.
Conrm your account and test your
system for the rst time with an ADT
agent to ensure your system is working
properly.
Please call [phone], option 2.
On/O button
Emergency
button
TEST button
Call ADT to conrm
your account and test
your system
STEP FOUR
Option 1