ADTRAN SmartRG SR400ac User manual

/ Gateway User Manual
Model: SR400ac
Release: 5.2 January 2021
Software Version: 10.8.8.1
501 SE Columbia Shores Boulevard, Suite 500
Vancouver, Washington 98661 USA
[phone] / smartrg.com

Table of Contents
Welcome! 4
Purpose & Scope 4
Intended Audience 4
Getting Assistance 4
Copyright and Trademarks 4
Disclaimer 4
Important Safety Instructions 5
WEEE Statement 5
Importantes Mesures de Sécurité 5
DEEE Statement 5
Getting Familiar with your Gateway 6
LED Indicators 6
Connections 7
LAN 7
WAN 7
USB 7
POWER 7
External Buttons 8
WPS Button (5 GHz Band) 8
WiFi Button (2.4 GHz Band) 8
On/Off Button 8
Reset Button 8
Installing your SR400ac Gateway 9
Logging in to the SR400ac Interface 10
User Preferences 11
Saving Your Changes 12
Dashboard 13
Network 14
Status 14
Ethernet WAN 15
Internet 15
DHCP for IPv4 WANs 16
Static Address for IPv4 WANs 17
PPPoE for IPv4 WANs 17
DHCPv6 for IPv6 WANs 19
Static Address for IPv6 WANs 20
IPTV 20
Management 22
Cross-Connect 23
LAN Network 24
DHCP Server 25
Defining a Custom DNS Server 27
Defining a Static DHCP Association 27
DHCP Clients 29
Ethernet Ports 30
Guest Network 31
DHCP Server 32
Defining a Static DHCP IP Address Association 34
DHCP Clients 35
Video Network 36
Static 36
DHCP 37
DHCP Server 38
Defining a Static DHCP IP Address Association 40
DHCP Clients 42
Multicast 42
Video Analyzer 43
Routing 44
Static Routes 45
DNS 47
Advanced 48
Downstream QoS 49
Firewall 49
Firewall Settings 49
Router Access 50
Firewall Rules 52
DMZ 55
Port Forwarding 56
WiFi 59
Status 59
Scan 59
Radios 60
Networks 62
Mesh 64
Clients 64
Performance 65
Client Performance 66
Advanced 68
Devices 69
Intellifi Devices 69
Accessing Device Information 70
Viewing Device Details 70
Viewing Connection Details 72
Pausing Internet Access 72
Connected Devices 72
Device Groups 74
Access Schedule 76
Services 80
UPNP 80
DLNA 81
TR-069 Configuration 81
SNMP 84
Hosts 85
DDNS 86
Cloud Storage 89
File Sharing 90
Content Filter 92
Admin 94
Update 94
Configuration 96
Router Management 97
Passwords 99
Net Tools 100
Event Log 102
Configuring Log Settings 103
Time 104
Operating Mode 105
Reboot 105
Logging out 107
Appendix: Compliance Statements 108
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Table of Contents
FCC Interference Statement 108
FCC Radiation Exposure Statement 108
5GHz 108
Revision History 109
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Welcome!
Thank you for purchasing this SmartRG product.
SmartRG offers solutions that simplify the complex Internet ecosystem. Our solutions include hardware, software, applications,
enhanced network insights, and security delivered via a future-proof operating system. Based in the USA, SmartRG provides local,
proactive software development and customer support. We proudly offer the best, most innovative broadband gateways available.
Learn more at www.SmartRG.com.
Purpose & Scope
This User Manual provides SmartRG customers with installation, configuration and monitoring information for their SR400ac gateway.
Intended Audience
The information in this document is intended for Network Architects, NOC Administrators, Field Service Technicians and other
networking professionals responsible for deploying and managing broadband access networks. Readers of this manual are assumed to
have a basic understanding of computer operating systems, networking concepts and telecommunications.
Getting Assistance
The ADTRAN Support Community provides how-to information, forums, documentation and software downloads.
lSubscribers: If you require further help with this product, please contact your service provider.
lService providers: if you require further help with this product, please open a support request.
Copyright and Trademarks
SmartRG Inc., an Adtran company. Proprietary and Confidential. All Rights Reserved. © 2021
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system,
translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
photocopying, manual, or otherwise, without the prior written permission of SmartRG, Inc.
Disclaimer
SmartRG does not assume any liability arising out of the application or use of any products, or software described herein. Neither
does it convey any license under its patent rights nor patent rights of others. SmartRG further reserves the right to make changes to
any products described herein without notice. This publication is subject to change without notice.
Any trademarks mentioned in this publication are used for identification purposes only and may be properties of their respective
owners.

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Important Safety Instructions
When using your telecommunications equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and
injury to persons, including the following:
1. Use only the power adaptor that is included with the device.
2. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement or near
a swimming pool.
3. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from
lightning.
4. Do not use the telephone to report a gas leak in the vicinity of the leak.
5. CAUTION - To Reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
The socket-outlet shall be installed near the equipment and shall be easily accessible.
WEEE Statement
The WEEE logo (shown at the left) appears on the product to indicate that this product must not be disposed of or dumped with your other
household wastes. You are required to dispose of your electronic or electrical waste equipment by delivering it to the specified collection
point for recycling of such hazardous waste.
Importantes Mesures de Sécurité
tre prises pendant l’utilisation de matérial télécommunications afin de réduire les risques d’incendie, de choc électrique Certaines mesures de
sécurité doivent et de blessures. En voici quelquesunes:
1. Utilisez uniquement l'adaptateur secteur fourni avec l'appareil.
2. Ne pas utiliser l’appareil près de l’eau, p.ex., près d’une baignoire, d’un lavabo, d’un évier de cuisine, d’un bac à laver, dans un sous-sol
humide ou près d’une piscine.
3. Éviter d’utiliser le téléphone (sauf s’il s’agit d’un appareil sans fil) pendant un orage électrique. Ceci peut présenter un risque de choc
électrique causé par la foudre.
4. Ne pas utiliser l’appareil téléphonique pour signaler une fuite de gaz s’il est situé près de la fuite.
5. ATTENTION - Pour réduire les risques d’incendie, utiliser uniquement des conducteurs de télécommunications 26 AWG au de section
supérleure.
le socle de prise de courant doit être installé à proximité du matériel et doit être aisément accessible.
DEEE Statement
Le logo DEEE (illustré à gauche) apparaît sur le produit pour indiquer que ce produit ne doit pas être jeté ou jeté avec vos autres déchets
ménagers. Vous êtes tenu de vous débarrasser de vos déchets d'équipements électroniques ou électriques en les livrant au point de
collecte spécifié pour le recyclage de ces déchets dangereux.

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Getting Familiar with your Gateway
This section explains the SR400ac gateway's lights, ports, and buttons.
LED Indicators
Your SR400ac gateway has several status indicators (LEDs) on its top which are described below.
There is also a small LED on the front of the gateway that flickers when data is being transferred.
Legend: White White blinking Green Green blinking Red
LED Action Explanation
POWER Device in CFE mode
Device powered on and ready for use
WAN Device online (at 1000 BASE-T)
Device online (at 10/100 BASE-T)
WAN Ethernet connected (at 1000 BASE-T)
Data being transferred (at 1000 BASE-T)
WAN Ethernet connected (at 10/100BASE-T)
Data being transferred (at 10/100BASE-T)
INTERNET Gateway online
Data being transferred
Internet authentication / connection has failed
USB / USB 3.0 USB device connected
Data being transferred
2.4 GHZ
5 GHZ
WiFi enabled
Data being transferred
(locked WiFi / WPS)
WPS enabled
Data being transferred
LAN 1-4 LAN Ethernet connected (at 1000 BASE-T)
Data being transferred (at 1000 BASE-T)
LAN Ethernet connected (at 10/100BASE-T)
Data being transferred (at 10/100BASE-T)

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Connections
The SR400ac's exterior ports are shown in the following cabling diagram.
LAN
The four yellow RJ45 Ethernet ports located on the back of the gateway (labeled LAN1, LAN2, LAN3, LAN4) are used to connect
client devices such as computers and printers.
WAN
The red RJ45 port labeled WAN is used to connect the SR400ac gateway to another network device using a RJ45/Ethernet cable.
USB
The two USB ports (2.0 port on the back and 3.0 on the left side) are used to connect USB storage devices to the gateway for
transferring data. They also provide +5 VDC for charging other devices.
POWER
lUse ONLY the dedicated power supply included with your gateway (3-amp 12 v). Intended for indoor use only.
lDo NOT open the device. Opening or removing covers can expose dangerous high voltage points or other risks. ONLY qualified
service personnel can service the device. Please contact your vendor for further information.

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External Buttons
The SR400ac gateway provides push-button controls on its exterior for critical features. These buttons provide a convenient means
to trigger WPS mode, toggle the WiFi radios on and off, or reset the gateway. The button functions are described below.
WPS Button (5 GHz Band)
WiFi Protected Setup™ (WPS) is a standard means for creating secure connections between the gateway and various wireless client
devices. It is designed to simplify the pairing process between devices. Thisbutton is located on the left side of the SR400ac
gateway.
Press this button for 1-3 seconds, the 5 GHz LED starts to flash. If no client pairs with the gateway after 2 minutes, the 5 GHz LED
turns off.
When the gateway pairs successfully with a client, the 5 GHz LED glows solid for 5 minutes and then turns off.
WiFi Button (2.4 GHz Band)
The WiFi button toggles the 2.4 GHz WiFi radio on and off. This button is located on the left side of the SR400ac gateway. Look at the
2.4 GHz LED indicator to determine the current state of the WiFi radio.
To activate the radio, press and hold the WiFi button for 3-5 seconds then release. Expect a 1-3 second delay before the 2.4 GHz
LED turns on. The WiFi radio is now on.
To deactivate the radio, press and hold the WiFi button for 3-5 seconds then release. Expect a 1-3 second delay before the 2.4 GHz
LED turns off. The WiFi radio is now off.
On/Off Button
The On/Off button turns the gateway on and off. This button is located on the left side of the gateway.
Reset Button
The Reset button returns the gateway to its default settings.
This button is in a small circular hole in the back of the gateway case with the actual button mounted behind the surface. This style
of push button prevents the gateway from being inadvertently reset during handling.
Warning: Do not press the Reset button unless you want to clear the current settings.
To restore the default settings, insert a thin wire (such as a paper clip) into the hole, press the Reset button for 1 second, then
release the button. The gateway reboots and returns to the current defaults.
To return the gateway to factory default settings, press the Reset button until the LEDs flash red and orange. The gateway reboots
and returns to the default settings applied in the factory. This process may take a few minutes.

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Installing your SR400ac Gateway
1. Connect a LAN port on the SmartRG gateway to a PC using an Ethernet cable.
2. To connect a broadband device (such as a cable modem):
a. Connect one end of an Ethernet cable to the WAN port on the SmartRG gateway and connect the other end of the
cable to the broadband modem.
b. Connect one end of the supplied silver cable to the broadband modem and connect the other end of the cable to the
wall jack installed by your provider.
3. Plug the power adapter to the wall outlet and then connect the small end of to the Power port on the back of the gateway.
4. Turn on the unit by pressing the Power button on the side of the gateway.
The gateway is now automatically being set up to connect to the Internet. This process may take a few minutes to complete before
you can begin using your Internet applications (browser, email, etc.).
If connection to the Internet is unsuccessful, verify that all cable connections are in place and the gateway’s power is turned on.

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Logging in to the SR400ac Interface
To manually configure the SR400ac gateway, you must access the gateway's Web-based UI.
1. Configure your computer's IP interface to acquire an IP address automatically using DHCP.
2. Open a browser and enter the gateway's default address: http://192.168.1.1 in the address bar. The sign-in page
appears.
3. Enter the default username and password.
oFor the administrator user, these are "admin" and "admin".
oFor the support user, these are "support" and the last three octets of the MAC address. The MAC address is
located on a label on the back of the gateway. Make sure to enter the letters in all caps and include the
separating colons (e.g., AA:BB:CC).
To review the end user license agreement, click the License Agreement link at the bottom right corner of the
browser window. The agreement appears in a separate tab.
Note: If you have forgotten the password, click Forgot password? and follow the instructions to reset the gateway to
the factory defaults. Then, enter the credentials provided with the gateway when it first arrived.
4. Click Sign In. The Dashboard page appears, showing data about your system.

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User Preferences
The top of the screen displays various options that are always present:
lNext to the logo in the upper left is the Menu button ( ). Click to minimize or reveal the left navigation menu.
lTo the right is a Search box which returns a list of pages that match the search terms entered. Click the page name that you
want to view.
lNext is the Dark Mode icon ( ). Click to engage an alternate color scheme for the UI. The icon changes to the Light Mode
icon ( ). Click to return to the original color scheme.
lNext is the Language icon ( ). Click to select the preferred interface language from the list.
lThe far right corner displays the username currently logged in (typically "Admin"). Click the name to reveal a list of additional
preferences.
The preferences under the User Profile link to options found
under Admin in the left menu.
oSettings: Save or load a router configuration file. Go to
instructions.
oPasswords: Change passwords for gateway access. Go to
instructions.
oReboot: Initiate a reboot of the gateway. Go To instructions.
oLogout: Ends the current session with the gateway.
The page footers display the WAN IP address and firmware version. Mouse over the labels to view the details.

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Saving Your Changes
When you change settings, the Pending changes dialogue appears at the top of the page.
Changes made on a page must be applied before you can navigate to a different page.
The circled number shown at left indicates the quantity of changes waiting to be applied. To view a list of your unsaved changes,
click the circled number. The Unsaved Changes pop-up window appears.
To undo a change in the list, click the trash can icon in the far right column for the line item to be cancelled. If you remove all of
the changes from the change list, the Unsaved Changes window closes and you can proceed to another page.

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Dashboard
When you log in to the gateway, the following Dashboard landing page appears. On this page, you can view the IP address, route,
number of connected devices, WAN and WiFi traffic, device and system information, system status, and memory statistics. You can
also reach this page by clicking Dashboard in the left menu.
At the top right of the page, you will find the number of Intellifi devices connected to your gateway plus the View Intellifi topology
button that will take you to the Intellifi Devices page.
A list of top talkers appears below the WiFi information.
lTo sort this table, click on any of the headings.
lThe Minimum rate field appears at the top right of the Top Talkers frame. You can select a different transmission rate. Options
are None,0.01M,0.1M,1M,10M, and 100M. The default is 0.01M.
In the footer of each page are the WAN IP address and the firmware version. Mouse over the labels to view the information.

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Network
In this section, you can view and configure information about your gateway connections.
Status
On this page, you can view the status and detailed information for gateway connections.
In the left menu, click Network >Status. The following page appears.
To restart your network, click the Restart Network button at the upper right. The confirmation message appears. Click Ok, restart
to proceed. The STATUS column for WAN may briefly change to PENDING and then back to the previous status.
To view detailed transmission data for the individual interfaces, click the View Charts button at the upper-right. The netdata
window opens in a new tab, showing information about the overall SR400ac system, memory, CPUs, firewall, IPv4 networking, etc.
Use the navigation menu at right to select the statistics that you want to view.

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Ethernet WAN
On this page, you can configure WAN settings for connecting to the Internet via Ethernet.
To access this page, click Network >Ethernet WAN in the left menu. The following page appears, showing the Internet settings.
By clicking the buttons across the top of the page, you can select and configure the following WAN services:
Internet IPTV Management Cross-Connect
Internet
1. When you select Network >Ethernet WAN in the left menu, the Ethernet WAN page appears, showing the Internet settings.
2. By default, the Internet Service is enabled. To disable the Internet feature, click the slide button next to Enabled.

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3. Configure the tagging options:
a. In the Tag mode field, select the type of tagging that should be performed. Options are Untagged,Tagged, and
DQTagged. The default is Untagged.
b. If Tagged or DQTagged is selected, the VLAN and P-bit fields appear. Enter or select the ID of the appropriate VLAN.
Valid values are 1-4079. The default is 2. Enter or select the P-bit type. Options are 0-7. The default is 0.
c. If DQTagged is selected, the CVID field also appears. Enter or select the Customer VLAN ID or the first in a range of
CVIDs that will be accepted and mapped to the specified WAN. Valid values are 1-4062. The default is 0.
4. (Optional) In the MAC Address field, enter the MAC address that to be used with this configuration. By default, this value is
set to the gateway MAC address.
5. Complete the fields for IPv4 Configuration and IPv6 Configuration sections as they apply to your environment, using the
information provided below.
a. In the Configuration method field, select the appropriate method for your WAN.
Options for IPv4 WANs are DHCP,Static Address, and PPPoE. The default is DHCP.
Options for IPv6 WANs are DHCPv6,Static Address, and None. The default is DHCPv6.
b. Complete the remaining fields as instructed below for each option:
l"DHCP for IPv4 WANs" (IPoE)
l"Static Address for IPv4 WANs"
l"PPPoE for IPv4 WANs"
l"DHCPv6 for IPv6 WANs"
l"Static Address for IPv6 WANs"
c. To disable the default route for this WAN, click the slide button to the right of Create default route.
d. To allow override of the DNS server list, click the slide button next to Allow DNS server list override.
6. Click the Apply button in the Pending changes... dialog box to save your settings.
DHCP for IPv4 WANs
The following fields appear when DHCP is selected as the configuration method. This method is the default for IPv4 WANs.

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1. To use a different host, enter the desired host name to be included in DHCP requests in the Hostname field.
2. Click the Apply button in the Pending changes... dialog box to save your settings.
Static Address for IPv4 WANs
The following fields appear when Static Address is selected as the configuration method.
1. Complete the fields using the information in the table below.
2. Click the Apply button in the Pending changes... dialog box to save your settings.
The fields for this option are explained in the table below.
Field Description
IP Address Enter the IP address for IPv4 communications (such as 192.168.1.44).
Subnet mask Enter the IP address for the subnet mask.
Default route Enter the IP address for the default IPv4 route.
PPPoE for IPv4 WANs
The following fields appear when PPPoE is selected as the configuration method.

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1. To access LCP and PPP settings, click the down arrow next to Advanced.
2. Complete the fields using the information in the table below.
3. Click the Apply button in the Pending changes... dialog box to save your settings.
The fields for this option are described in the following table.
Field Description
Username Enter the user ID for this WAN.
Password Enter the password for this WAN. To view the password characters, click the Show icon ( ).
Access concentrator Enter the name of the concentrator application. To have the system detect this automatically, accept the
default of Auto
Service name Enter the name of the service for this interface. To have the system detect this automatically, accept the
default of Auto
Advanced section
LCP Echo Interval Enter the interval for sending echoes in seconds. Options are None and 1-60 seconds. The default is None.
LCP Echo Retry Enter the number of ping retries before the connection is identified as down. The default is None.

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Field Description
PPP Persist PPP persistent dialing ensures that a dropped call link is rebuilt. To enable PPP persistence, click the slide
button.
PPP Holdoff Enter the number of seconds before attempting to reconnect a dropped call. The default is zero (0).
DHCPv6 for IPv6 WANs
The following fields appear when DHCPv6 is selected as the configuration method. This method is the default for IPv6 WANs.
1. Complete the fields using the information in the table below.
2. Click the Apply button in the Pending changes... dialog box to save your settings.
The fields for this option are described in the following table.
Field Description
DHCPv6 Client Mode Select the mode for the DHCPv6 client. Options are:
lAutoconfig: Attempt to use the DHCP server for configuration. If no IP address is provided, then use
SLACC for configuration. This is the default.
lStateful: Use only the IP address provided by the DHCP server.
lStateless: Use only SLACC for configuration.
Request Prefix Length Select the length of the prefix sent with the request. Options are Auto, 48,52,56,59 -64, and None.
The default is Auto.
Prefix Hint Enter the 4-digit hint for the subprefix ID.

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Static Address for IPv6 WANs
The following fields appear when Static Address is selected as the configuration method.
1. Complete the fields using the information in the table below.
2. Click the Apply button in the Pending changes... dialog box to save your settings.
Complete the fields using the information in the table below.
Field Description
Address Enter the static address for IPv6 communications (such as 2001:db8:a0b:12f0::1).
Gateway Enter the IP address for the default IPv6 route.
IPTV
On this page, you can configure the IPTV settings for your Ethernet WAN.