Advantech ARK-3383 User manual

ARK-3383
Seven USB 2.0, Four Serial, Dual
LAN and AC97 Audio
Fanless Embedded Box Computer
User Manual

ARK-3383 User Manual ii
Copyright
The documentation and the software included with this product are copy-
righted 2008 by Advantech Co., Ltd. All rights are reserved. Advantech
Co., Ltd. reserves the right to make improvements in the products
described in this manual at any time without notice. No part of this man-
ual may be reproduced, copied, translated or transmitted in any form or
by any means without the prior written permission of Advantech Co., Ltd.
Information provided in this manual is intended to be accurate and reli-
able. However, Advantech Co., Ltd. assumes no responsibility for its use,
nor for any infringements of the rights of third parties, which may result
from its use.
Acknowledgements
Intel and Pentium are trademarks of Intel Corporation.
Microsoft Windows and MS-DOS are registered trademarks of Microsoft
Corp.
All other product names or trademarks are properties of their respective
owners.
Part No. 2006338302 Edition 3
Printed in Taiwan August 2008

iii
Product Warranty (2 years)
Advantech warrants to you, the original purchaser, that each of its prod-
ucts will be free from defects in materials and workmanship for two years
from the date of purchase.
This warranty does not apply to any products which have been repaired or
altered by persons other than repair personnel authorized by Advantech,
or which have been subject to misuse, abuse, accident or improper instal-
lation. Advantech assumes no liability under the terms of this warranty as
a consequence of such events.
Because of Advantech’s high quality-control standards and rigorous test-
ing, most of our customers never need to use our repair service. If an
Advantech product is defective, it will be repaired or replaced at no
charge during the warranty period. For out-of-warranty repairs, you will
be billed according to the cost of replacement materials, service time and
freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For
example, CPU speed, Advantech products used, other hardware
and software used, etc.) Note anything abnormal and list any
onscreen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your man-
ual, product, and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return
merchandise authorization) number from your dealer. This allows
us to process your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair and
Replacement Order Card and a photocopy proof of purchase date
(such as your sales receipt) in a shippable container. A product
returned without proof of the purchase date is not eligible for war-
ranty service.
5. Write the RMA number visibly on the outside of the package and
ship it prepaid to your dealer.

ARK-3383 User Manual iv
Declaration of Conformity
CE
This product has passed the CE test for environmental specifications
when shielded cables are used for external wiring. We recommend the
use of shielded cables. This kind of cable is available from Advantech.
Please contact your local supplier for ordering information.
FCC Class A
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interfer-
ence when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his/her
own expense.
Technical Support and Assistance
Step 1.
Visit the Advantech web site at www.advantech.com/support where you
can find the latest information about the product.
Step 2.
Contact your distributor, sales representative, or Advantech's customer
service center for technical support if you need additional assistance.
Please have the following information ready before you call:
- Product name and serial number
- Description of your peripheral attachments
- Description of your software (operating system, version, application
software, etc.)
- A complete description of the problem
- The exact wording of any error messages

v
ARK-3383 Series Model
There are two sub-models in ARK-3383 series listed below:
Packing list
• 1 x ARK-3383 Unit
• 1 x DIN-Rail Mounting Kit
• 1 x PS2 Keyboard/Mouse Cable (P/N: 1700060202)
• 1 x Driver and Utility CD for ARK-3383 series
• 1 x Flat Cable Supports RS-485/RS-422 Mode for COM2 Serial
Port (P/N: 1700001967)
• 1 x 2-P Phoenix to DC-Jack Power Cable (P/N: 1700001394)
If any of these items are missing or damaged, contact your distributor or
sales representative immediately.
Document Feedback
To assist us in making improvements to this manual, we would welcome
comments and constructive criticism. Please send all such - in writing to:
[email protected]
ARK-3383 Model list
Model Number Description
ARK-3383-2S0B1E ULV Celeron® M 1.0 GHz Embedded Box Com-
puter, with 1 x VGA, 1 x LVDS, 2 x LAN, 4 x
COM, 7 x USB 2.0 and AC97 Audio, 1 x 8 bits
DIO
ARK-3383-2S4B1E LV Pentium® M 1.4 GHz Embedded Box Com-
puter, with 1 x VGA, 1 x LVDS, 2 x LAN, 4 x
COM, 7 x USB 2.0 and AC97 Audio, 1 x 8 bits
DIO

ARK-3383 User Manual vi
Safety Instructions
1. Please read these safety instructions carefully.
2. Please keep this User‘s Manual for later reference.
3. Please disconnect this equipment from AC outlet before cleaning.
Use a damp cloth. Don‘t use liquid or sprayed detergent for clean-
ing. Use moisture sheet or clothe for cleaning.
4. For plugable equipment, the socket-outlet shall near the equipment
and shall be easily accessible.
5. Please keep this equipment from humidity.
6. Lay this equipment on a reliable surface when install. A drop or fall
could cause injury.
7. Do not leave this equipment in an uncontrolled environment; stor-
age temperatures above 60ºC may damage the equipment.
8. The openings on the enclosure are for air convection hence protect-
ing the equipment from overheating. DO NOT COVER THE
OPENINGS.
9. Make sure the voltage of the power source when connecting the
equipment to the power outlet.
10. Place the power cord such a way that people cannot step on it. Do
not place anything over the power cord. The power cord must be
rated for the product and for the voltage and current marked on the
product’s electrical ratings label. The voltage and current rating of
the cord should be greater than the voltage and current rating
marked on the product.
11. All cautions and warnings on the equipment should be noted.
12. If the equipment is not used for long time, disconnect the equip-
ment from mains to avoid being damaged by transient over-voltage.
13. Never pour any liquid into ventilation openings; this could cause
fire or electrical shock.
14. Never open the equipment. For safety reasons, only qualified ser-
vice personnel should open the equipment.
15. If one of the following situations arise, get the equipment checked
by service personnel:
a.The Power cord or plug is damaged.
b.Liquid has penetrated the equipment.
c.The equipment has been exposed to moisture.

vii
d.The equipment has not worked well or you can not get it work
according to user‘s manual.
e.The equipment has been dropped and damaged.
f.The equipment has obvious signs of breakage
Caution! THIS COMPUTER IS PROVIDED WITH A BAT-
TERY-POWERED REAL-TIME CLOCK CIRCUIT.
THERE IS A DANGER OF EXPLOSION IF THE
BATTERY IS INCORRECTLY REPLACED.
REPLACE ONLY WITH SAME OR EQUIVLENT
TYPE RECOMMENDED BY THE MANUFACTURE.
DISCARD USED BATTERIES ACCORDING TO
THE MANUFACTURER’S INSTRUCTIONS.

ARK-3383 User Manual viii

ix
Contents
Chapter 1 Overview ...........................................................2
1.1 Introduction ....................................................................... 2
1.2 Features ............................................................................. 2
1.2.1 Seven USB Ports and Four Serial Ports with Dual Fast
Ethernet........................................................................... 2
1.2.2 Highly Scalable Performance with low power consump-
tion .................................................................................. 2
1.2.3 Highly Robust Casting Construction .............................. 2
1.2.4 Highly Compact Size ...................................................... 3
1.2.5 Optimized Integration ..................................................... 3
1.2.6 Accepts Wide Range of DC Power Input, and ATX ...... 3
1.3 Hardware Specification ..................................................... 3
1.3.1 Processor Core Logic System ......................................... 3
1.3.2 Display ............................................................................ 4
1.3.3 Ethernet........................................................................... 4
1.3.4 USB................................................................................. 4
1.3.5 Audio .............................................................................. 4
1.3.6 Serial Port ....................................................................... 4
1.3.7 Other ............................................................................... 5
1.3.8 Storage ............................................................................ 5
1.3.9 Mechanical...................................................................... 5
1.3.10 Power Supply.................................................................. 5
1.3.11 Environment Specifications............................................ 5
1.4 Chassis Dimensions........................................................... 7
Figure 1.1 Chassis Dimensions.................................. 7
Chapter 2 Hardware Functionality ................................10
2.1 Introduction of ARK-3383 External I/O Connectors...... 10
Figure 2.1 ARK-3383 front metal face plate external I/
O connectors ........................................ 10
Figure 2.2 ARK-3383 rear metal face plate external I/
O connectors ........................................ 10
2.2 ARK-3383 front metal faceplate external I/O connectors
......................................................................................... 11
2.2.1 Power ON/OFF Button ................................................. 11
2.2.2 LED Indicators.............................................................. 11
2.2.3 LVDS Connectors......................................................... 11
Figure 2.3 LVDS connector ..................................... 11
Table 2.1 LVDS Connector Pin Assignment.......... 11
2.2.4 LCD Backlight On/Off control Connector ................... 12
Figure 2.4 LCD Backlight connector....................... 12
Table 2.2 LCD Backlight Connector Pin Assig...... 12

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2.2.5 Audio Connector........................................................... 13
Table 2.3 Line_In connector................................... 13
Table 2.4 Speaker_Out connector........................... 13
Table 2.5 Mic_In connector.................................... 13
2.2.6 Ethernet Connector: LAN2........................................... 13
Figure 2.5 Ethernet Connector ................................. 13
Table 2.6 RJ-45 Connector pin assignments .......... 13
2.2.7 COM2 Connector: RS-232/422/485 port...................... 14
Table 2.7 ARK-3383 COM2 RS-232/422/485 Setting
Table..................................................... 14
Figure 2.6 COM2 Connector ................................... 14
2.3 DIO Connector ................................................................ 15
Figure 2.7 DIO connector ........................................ 15
Table 2.8 DIO ......................................................... 15
2.4 ARK-3383 rear face plate external I/O connectors......... 15
2.4.1 Power Input Connector ................................................. 15
Figure 2.8 Power Input Connector........................... 15
Table 2.9 Power connector pin assignments........... 15
2.4.2 USB Connectors (USB0 ~ USB6) ................................ 16
Figure 2.9 USB connector........................................ 16
Table 2.10 USB Connector....................................... 16
2.4.3 VGA Connector ............................................................ 16
Figure 2.10 VGA connector....................................... 16
Table 2.11 VGA adaptor cable pin assignment ........ 17
2.4.4 PS/2 Keyboard/Mouse Connector ................................ 17
Figure 2.11 P/S2 connector........................................ 17
Table 2.12 PS/2 Keyboard/Mouse connector pin as-
signments ............................................. 17
2.4.5 Ethernet Connector: LAN 1.......................................... 18
Figure 2.12 Ethernet Connector ................................. 18
Table 2.13 RJ-45 Connector pin assignments .......... 18
2.4.6 Reset Button.................................................................. 18
2.4.7 COM 1 Connector: Standard RS-232 port.................... 19
Figure 2.13 COM 1 Connector .................................. 19
Table 2.14 COM1 Serial port pin assignments......... 19
2.4.8 COM 3 Connector: RS-232/422/485 port..................... 20
Figure 2.14 COM3 Connector ................................... 20
2.4.9 COM 4 Connector: RS-232/422/485 port..................... 20
Figure 2.15 COM 4 Connector .................................. 20
Chapter 3 Hardware Installation and Upgrade ............22
3.1 Jumpers and Connectors.................................................. 22
3.2 Setting jumpers................................................................ 22
3.3 COM 2 RS-232/422/485 Jumper setting (J3/J4/J5 Located
on internal motherboard)................................................. 23
Table 3.1 COM 2 RS-232/422/485 Jumper Select . 23

xi
3.4 COM 3 RS-232/422/486 BIOS setting............................ 23
3.5 COM 4 RS-232/422/486 BIOS setting............................ 24
3.6 LCD Power Jumper Setting (J6) ..................................... 24
Table 3.2 LCD Power Setting (J6) ......................... 24
3.7 Installing the DDR SDRAM Memory Module ............... 24
3.8 Installing a Compact Flash Card ..................................... 25
3.9 Installing the 2.5" Hard Disk Drive (HDD) .................... 27
3.10 Connecting Power ........................................................... 27
3.11 Installation of Din Rail Mounting ................................... 28
Figure 3.1 Left Side View........................................ 32
Figure 3.2 Right Side View...................................... 32
Chapter 4 Award BIOS Setup.........................................34
4.1 Introduction ..................................................................... 34
4.1.1 CMOS RAM Auto-backup and Restore ....................... 34
4.2 Entering Setup ................................................................. 35
4.2.1 Main Menu.................................................................... 36
4.2.2 Standard CMOS Features ............................................. 37
4.2.3 Advanced BIOS Features.............................................. 38
4.2.4 Advanced Chipset Features .......................................... 40
4.2.5 Integrated Peripherals ................................................... 42
4.2.6 Power Management Setup ............................................ 43
4.2.7 PnP/PCI Configurations................................................ 46
4.2.8 Frequency/Voltage Control........................................... 46
4.2.9 Load Optimized Defaults.............................................. 47
4.2.10 Set Password ................................................................. 47
4.2.11 Save & Exit Setup......................................................... 48
4.2.12 Quit Without Saving ..................................................... 48
Chapter 5 SVGA/LCD Setup ..........................................50
5.1 Introduction ..................................................................... 50
5.1.1 CMOS setting for Boot Display type............................ 50
Figure 5.1 Advanced Chipset features screen.......... 50
Figure 5.2 Boot Display Selection ........................... 51
5.1.2 Dual Independent Display ............................................ 51
Figure 5.3 Intel® 82852/82855 GM/GME Graphics
Controller Properties – Devices ........... 52
Figure 5.4 Intel® 82852/82855 GM/GME Graphics
Controller Properties – Extended Desktop
Settings................................................. 52
5.2 Installation of the SVGA Driver ..................................... 53
5.2.1 Installation for Windows 2000/XP ............................... 53
Figure 5.5 CD Directory “2.VGA” .......................... 53
Figure 5.6 Intel® Extreme Chipset Graphics Driver
Software Install Wizard ....................... 54
Figure 5.7 Intel® Extreme Graphics Driver Setup .. 55

ARK-3383 User Manual xii
Figure 5.8 InstallShield® Wizard Complete............ 55
5.3 Further information ......................................................... 56
Chapter 6 Audio Setup.....................................................58
6.1 Introduction ..................................................................... 58
6.2 Driver installation............................................................ 58
6.2.1 Before you begin........................................................... 58
6.2.2 Windows 2000/XP drivers............................................ 58
Figure 6.1 Directory of Audio Driver ...................... 58
Figure 6.2 AC97 Audio Driver Installation ............. 59
Figure 6.3 Installation Complete of AC97 Audio Driv-
er........................................................... 59
Chapter 7 Ethernet Interface ..........................................62
7.1 Introduction ..................................................................... 62
7.2 Installation of Ethernet driver ......................................... 62
7.2.1 Installation for Windows 2000/XP ............................... 62
Figure 7.1 Windows Control Panel Screen.............. 63
Figure 7.2 Add/Remove Hardware Wizard ............. 63
Figure 7.3 Choose a Hardware Task Screen ............ 64
Figure 7.4 Choose a Hardware Device .................... 64
Figure 7.5 Install Ethernet Controller Screen .......... 65
Figure 7.6 Hardware Type Screen ........................... 65
Figure 7.7 Install From Disk Screen ........................ 66
Figure 7.8 Network Adapter Selection Screen......... 67
Figure 7.9 Start Device Driver Installation.............. 67
Figure 7.10 Intel Ethernet Adapter driver installation
screen ................................................... 68
Figure 7.11 Intel Ethernet Adapter Driver Installation
Complete Screen .................................. 68
Chapter 8 Full Disassembly Procedure ..........................70
8.1 Introduction ..................................................................... 70

1
CHAPTER
Overview
This chapter gives background infor-
mation on the ARK-3383. It shows
you the ARK-3383 overview and
specifications.
Sections include:
• Introduction
• Hardware Specifications
• Chassis Dimension

ARK-3383 User Manual 2
Chapter 1 Overview
1.1 Introduction
The ARK-3383 fanless Embedded Box Computer combines seven USB
2.0 ports, four 4 serial ports, dual fast Ethernet and AC97 audio as well as
other industrial features into a rugged, compact Aluminum chassis for
intensive control and communication based applications. The fanless
operation provides noise protection for the platform to be deployed in
external environments. The ARK-3383 Embedded Box Computer is ide-
ally suited for diverse embedded and standalone applications, all elec-
tronics are protected in a compact sealed housing.
1.2 Features
1.2.1 Seven USB Ports and Four Serial Ports with Dual
Fast Ethernet
• ARK-3383 enables you to access USB peripherals such as storage
subsystems, security ID devices, card readers, bar code scanners,
multifunction printers and scanners individually dedicated or
shared among users and configured via the network to maximize
your USB device investment.
• In addition to seven USB 2.0 ports, ARK-3383 is also equipped
with dual fast Ethernet and four serial ports that make ARK-3383
an ideal solution to communicate with many field level devices and
perform control operations for automation applications, such as
embedded device servers for storage, image printing, medical
applications and security & access control for POI/POS/Kiosks.
1.2.2 Highly Scalable Performance with low power
consumption
• Scalable Low Voltage and Ultra Low Voltage Pentium® M class
processors bring high computing performance with low power con-
sumption
1.2.3 Highly Robust Casting Construction
• Fanless operation in an Aluminum sealed construction
• A special cushioned design that absorbs vibration ensures maxi-
mum reliability under harsh conditions

3 Chapter1
1.2.4 Highly Compact Size
• With its maximum mounting height of 69mm, the ARK-3383 can
be used under space critical installation conditions.
1.2.5 Optimized Integration
• Few parts, easy integration, and easy maintenance to reduce invest-
ment
• Systems are supplied ready to run
• Long life cycle support for product continuity
1.2.6 Accepts Wide Range of DC Power Input, and
ATX
• The ARK-3383 allows a wide range power input of DC 12 V ~ 24
V, and also supports ATX; that offers system integrators the flexi-
bility and excellent power management for various embedded
application environments.
1.3 Hardware Specification
1.3.1 Processor Core Logic System
•CPU
Intel® Ultra Low Voltage Celeron® M or Intel® Low Voltage Pen-
tium® M Processor, µFC-BGA 479 Package:
• ULV Celeron® M 1.0 GHz (for Model of ARK-3383-2S0B1E)
• LV Pentium® M 1.4 GHz (for Model of ARK-3383-2S4B1E)
•System Chipset
• Intel® 852GM or Intel® 855GME Graphic Memory Controller
Hub (GMCH) Chipset:
- Intel® 852GM for model of ARK-3383-2S0B1E
- Intel® 855GME for model of ARK-3383-2S4B1E
• Intel® FW82801DB I/O Controller Hub (ICH4) Chipset
• 400 MHz FSB
•BIOS: 4Mbit Flash BIOS, supports Plug & Play
•Power Management: Supports ATX, APM Rev 1.2 and ACPI
•System Memory
• One 200 pin SO-DIMM socket
• Supports DDR SDRAM Up to 1GB

ARK-3383 User Manual 4
1.3.2 Display
• Chipset:
• Integrated built-in graphics Intel® 852GM GMCH, or Intel®
855GME GMCH chipsets utilizing Intel® Extreme Graphics 2
technology
• Display Memory:
• Dynamic video memory allocation up to 64 MB
• Display Interface support:
• CRT Interface
• 36-bit LVDS interface
1.3.3 Ethernet
•Dual Ethernet Controller: Two Intel® 82551QM Ethernet Con-
trollers support LAN1 and LAN2
•Speed: 10/100 Mbps, IEEE 802.3u (100 BASE-T) protocol com-
patible
1.3.4 USB
• Dual USB Controller supports 7 USB 2.0 ports:
• Integrated USB 2.0 controller built-in ICH4 chipset supports
USB 0 ~ USB 2
• One NEC uD720101 PCI USB 2.0 controller supports USB 3 ~
USB 6
1.3.5 Audio
• Audio controller on the ICH4 chip.
• AC97 stereo sound, dual 2.2 W amplifier
1.3.6 Serial Port
• Serial Interface:
• Built-in Winbond 83627HF super I/O controller supports:
COM1: Full functional RS-232 serial port
COM2: RS-232/422/485 serial port, by system internal jumper
selection
Note: The default setting of COM2 is RS-232. The RS-422/485
mode of COM2 can be supported via replacing the internal
cable and adjusting the jumper inside the system.
• Built-in SMSC SCH3114 LPC serial port controller supports:

5 Chapter1
COM3: RS-232/422/485 serial port, by BIOS selection and setup
COM4: RS-232/422/485 serial port, by BIOS selection and setup
1.3.7 Other
• Watchdog Timer: 255 levels timer interval, setup by software
• Keyboard/Mouse: One PS/2 port to support PS/2 mouse and
PS/2 Keyboard
•DIO: ARK-3383 provides one D-sub 8 bits Female connectors,
which offers Digital IO communication interface ports.
1.3.8 Storage
• Supports a drive bay space for 2.5’’ HDD
• Supports a Compact Flash socket for Type I/II Compact Flash
disk
1.3.9 Mechanical
• Construction: Aluminum housing
• Mounting: DIN-rail mounting, Desk/wall mounting
• Dimension (W x H x D): 264.5 mm x 69.2 mm x 137.25 mm
( 10.41”x 2.72”x 4.4” )
• Weight: 2 KG
1.3.10 Power Supply
• Output Rating: 46 W
• Fuse Rating: 7 A @ 125 V
• Input Voltage: 12 VDC ~ 24 VDC,
Typical:
12 VDC @ 4.5 A,
16 VDC @ 3.4 A,
19 VDC @ 2.9 A,
24 VDC @ 2.3 A,
1.3.11 Environment Specifications
• Operating Temperature:
• When System is equipped with industrial grade Compact Flash
Disk temperature range is -20 to 60° C
• When System is equipped with 2.5-inch Hard Disk temperature
range is 0 to 45° C
•Relative humidity: 95 % @ 40° C (non-condensing)

ARK-3383 User Manual 6
• Vibration loading during operation:
• When system is equipped with Compact Flash Disk only:
5 Grms, IEC 68-2-64, random, 5~500 Hz, 1 Oct./min, 1hr/axis.
• When system is equipped with 2.5-inch hard disk:
1 Grms, IEC 68-2-64, random, 5~500 Hz, 1 Oct./min, 1hr/axis.
•Shock during operation:
• When system is equipped with Compact Flash Disk only:
50 Grms, IEC 68-2-27, half sine, 11 ms duration
• When system is equipped with Hard Disk:
20 Grms, IEC 68-2-27, half sine, 11 ms duration
•EMC Approved: CE, FCC Class A
•Safety Approved: UL

7 Chapter1
1.4 Chassis Dimensions
Figure 1.1: Chassis Dimensions

ARK-3383 User Manual 8