
Product Warranty
Advantech arrants to you, the original purchaser, that each of its
products ill be free from defects in materials and orkmanship for
t o years from the date of purchase.
This arranty does not apply to any products hich have been
repaired or altered by other than repair personnel authorized by
Advantech, or hich have been subject to misuse, abuse, accident or
improper installation. Advantech assumes no liability as a conse-
quence of such events under the terms of this Warranty.
Because of Advantech’s high quality-control standards and rigorous
testing, most of our customers never need to use our repair service. If
an Advantech product ever does prove defective, it ill be repaired or
replaced at no charge during the arranty period. For out-of- arranty
repairs, you ill be billed according to the cost of replacement materi-
als, service time and freight. Please consult your dealer for more
details.
If you think you have a defective product, follo these steps:
1. Collect all the information about the problem encountered (e.g. type
of PC, CPU speed, Advantech products used, other hard are and
soft are used etc.). Note anything abnormal and list any on-screen
messages you get hen the problem occurs.
2. Call your dealer and describe the problem. Please have your manual,
product, and any helpful information readily available.
3. If your product is diagnosed as defective, you have to request an
RMA number. When requesting an RMA (Return Material Authori-
zation) number, please access ADVANTECH’s RMA ebsite: http://
.advantech.com.t /rma. If the eb sever is shut do n, please
contact our office directly. You should fill in the “Problem Repair
Form”,describing in detail the application environment, configura-
tion, and problems encountered. Note that error descriptions such as
“does not ork” and “failure” are so general that e are then
required to apply our internal standard repair process.
4. Carefully pack the defective product, a completely filled-out Repair
and Replacement Order Card and a photocopy of dated proof of
purchase (such as your sales receipt) in a shippable container. A