Akuvox R28 Series Manual

R28A/V
Admin Guide
R28 Series Door Phone Admin Guide
R28A
R28V

R28A/V
Admin Guide
About This Manual
Thank you for choosing Akuvox’s R28 series door phone. This manual is intended for end users who need to properly configure the
door phone. This manual is applicable to 28.31.1.xx version, and it provides all functions’ configurations of R28 series door phone.
Please visit Akuvox forum or consult technical support for any new information or latest firmware.
Note: Please refer to universal abbreviation form in the end of manual when meet any abbreviation letter.

R28A/V
Admin Guide
Content
1.Product Overview.................................................................................................................................................................................................8
1.1. Instruction.....................................................................................................................................................................................................8
1.2Connector Introduction................................................................................................................................................................................. 9
2. Daily Use............................................................................................................................................................................................................. 10
2.1. Make a Call................................................................................................................................................................................................ 10
2.1.1. Dial....................................................................................................................................................................................................10
2.1.2. Contacts...........................................................................................................................................................................................10
2.1.3. Security Center............................................................................................................................................................................... 10
2.2. Receive a Call........................................................................................................................................................................................... 10
2.3. Unlock......................................................................................................................................................................................................... 11
2.3.1. Unlock by PIN Codes..................................................................................................................................................................... 11
2.3.2. Unlock by RF cards........................................................................................................................................................................ 11
2.3.3. Unlock by DTMF codes................................................................................................................................................................. 11
3. Basic Features...................................................................................................................................................................................................12
3.1.Access Settings..........................................................................................................................................................................................12
3.1.1.Administrator Interface................................................................................................................................................................... 12

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3.2.Access the Website Setting..................................................................................................................................................................... 12
3.2.1.Obtain IP Address............................................................................................................................................................................12
3.2.2.Access the Device Website........................................................................................................................................................... 12
3.3.Password Modification.............................................................................................................................................................................. 14
3.3.1.Admin Password Settings on R28................................................................................................................................................ 14
3.3.2.Modify the Device Service Code...................................................................................................................................................14
3.3.3.Web Password Modify on Website............................................................................................................................................... 14
3.4.Phone Configuration..................................................................................................................................................................................15
3.4.1.Language.......................................................................................................................................................................................... 15
3.4.2.Time................................................................................................................................................................................................... 15
3.4.3.Network............................................................................................................................................................................................. 15
3.4.3.1.DHCP Mode........................................................................................................................................................................... 15
3.4.3.2.Static IP Mode....................................................................................................................................................................... 16
3.4.3.3.Local RTP...............................................................................................................................................................................16
3.4.3.4.SNMP......................................................................................................................................................................................17
3.4.3.5.VLAN....................................................................................................................................................................................... 17
3.4.3.6.TR069..................................................................................................................................................................................... 18

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3.4.4.Display...............................................................................................................................................................................................19
3.4.5.Voice.................................................................................................................................................................................................. 20
3.5.Intercom Call.............................................................................................................................................................................................. 21
3.5.1.Direct IP Call............................................................................................................................................................................. 21
3.5.2.SIP Call...................................................................................................................................................................................... 21
3.5.3.SIP Account............................................................................................................................................................................... 21
3.5.4.SIP Server 1&2......................................................................................................................................................................... 22
3.5.5.Outbound Proxy Server........................................................................................................................................................... 23
3.5.6.Transport Type.......................................................................................................................................................................... 23
3.5.7.NAT............................................................................................................................................................................................. 23
3.5.8.Dial Plan.....................................................................................................................................................................................24
3.5.9.Speed Dial................................................................................................................................................................................. 25
3.5.10.Auto Answer............................................................................................................................................................................ 25
3.5.11Web Call....................................................................................................................................................................................26
3.5.12.Multicast...................................................................................................................................................................................26
3.6.Security........................................................................................................................................................................................................28
2.6.1.Live view.................................................................................................................................................................................... 28

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2.6.2.RTSP.......................................................................................................................................................................................... 28
2.6.3.ONVIF........................................................................................................................................................................................ 29
3.7.Access Control........................................................................................................................................................................................... 30
3.7.1.Relay................................................................................................................................................................................................. 30
3.7.2.DTMF Code...................................................................................................................................................................................... 31
3.7.3.HTTP Command..............................................................................................................................................................................31
3.7.4.RF Card.............................................................................................................................................................................................32
3.7.5.Public Key......................................................................................................................................................................................... 33
Key Value: Type in a PIN code as public key.................................................................................................................................33
3.7.6.Private Key....................................................................................................................................................................................... 33
3.7.7.Input...................................................................................................................................................................................................34
3.8.Reboot......................................................................................................................................................................................................... 35
3.9.Restore........................................................................................................................................................................................................ 35
3.9.1.Restore Default on R28.................................................................................................................................................................. 35
3.9.2.Reset To Factory Setting on Website........................................................................................................................................... 35
4.Advanced Features........................................................................................................................................................................................... 36
4.1Advanced Display....................................................................................................................................................................................... 36

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4.1.1LED..................................................................................................................................................................................................... 36
4.1.2.IR LED...............................................................................................................................................................................................36
4.1.3.RFID Card Code Display Related.................................................................................................................................................37
4.1.4.Key Display Related........................................................................................................................................................................37
4.2.Intercom...................................................................................................................................................................................................... 38
4.2.1.Max Call Time.................................................................................................................................................................................. 38
4.2.2.AEC Level......................................................................................................................................................................................... 38
4.2.3.Intercom............................................................................................................................................................................................ 38
4.2.4.Return Code When Refuse............................................................................................................................................................39
4.2.5.SIP Call Related.............................................................................................................................................................................. 39
4.2.6.Codec................................................................................................................................................................................................ 40
4.2.7.Subscribe.......................................................................................................................................................................................... 42
4.2.8.DTMF.................................................................................................................................................................................................42
4.2.9.Session Timer.................................................................................................................................................................................. 43
4.2.10.Encryption.......................................................................................................................................................................................43
4.2.11.NAT.................................................................................................................................................................................................. 43
4.2.12.User Agent......................................................................................................................................................................................44

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4.3.Access Control........................................................................................................................................................................................... 44
4.3.1.Web Relay........................................................................................................................................................................................ 44
4.3.2.Wiegand............................................................................................................................................................................................ 45
4.4.Security........................................................................................................................................................................................................46
4.4.1.Anti-alarm......................................................................................................................................................................................... 46
4.4.2.Motion................................................................................................................................................................................................46
4.5.Action........................................................................................................................................................................................................... 47
4.5.1.Action Parameters....................................................................................................................................................................47
4.5.2.No Answer Action..................................................................................................................................................................... 49
4.5.3.Call Event.................................................................................................................................................................................. 49
4.5.4.Input Interface Triggered Action............................................................................................................................................. 49
4.5.5.Motion Triggered Action...........................................................................................................................................................50
4.5.6.Unlock via RFID Card Action.................................................................................................................................................. 50
4.6.Upgrade.......................................................................................................................................................................................................51
4.6.1.Web Upgrade................................................................................................................................................................................... 51
4.6.2.Autop Upgrade.................................................................................................................................................................................51
4.6.3.Backup Config File.......................................................................................................................................................................... 53

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4.7.Log............................................................................................................................................................................................................... 54
4.7.1.Call Log............................................................................................................................................................................................. 54
4.7.2.Door Log........................................................................................................................................................................................... 54
4.7.3.System Log.......................................................................................................................................................................................54
4.7.4.PCAP.................................................................................................................................................................................................55

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Admin Guide
1.Product Overview
1.1. Instruction
R28 series is an Linux-based doorphone and SIP-compliant with
a 4.3’’ screen and a dialpad. It incorporates audio
communications, camera capabilities and access control.
It is applicable to multi-storey residential buildings, high-rise
office buildings and their complexes.
Occupants can communicate with visitors via audio and video
calls, and unlock the door if they need. Visitors can also use PIN
codes or RFID cards to unlock the door.
Its multiple ports, Door, Relay(COM), RS485 and Wiegand, can
be used to easily integrate external digital systems, such as
elevator controller and fire alarm detector, creating a holistic
entrance control.
Figure1.1 Product Description

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Admin Guide
1.2Connector Introduction
Ethernet (POE): Ethernet (POE) connector which it can provide
both power and network connection.
12V/GND: External power supply terminal if POE connector is
not available.
WG_D0/WG_D1: Wiegand terminal.
DOORA/B/C: Trigger signal input terminal.
RS485A/B: RS485 terminal.
RelayA/B/C (NO/NC/COM): Relay control terminal.
12V_OUT/GND_OUT: External power output terminal.
Note: The general door phone interface diagram is only for
reference.
Figure 1.2-1 R28’s interface

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Admin Guide
2. Daily Use
2.1. Make a Call
Visitors can make a call in the main interface.
Call: Users can make a call by entering room number, SIP
extension or IP address and then press “Dial key.”
Security center call ：Users can make a speed dial to security
center by pressing “Dial Key” directly.
Call from contacts: Users can press “Up/Down key” to enter
contacts interface, select the contact to dial to by pressing up/down
key on contacts interface and press “Dial key” to make a call.
2.2. Receive a Call
It will auto answer the incoming call by default. If users disable
auto answer function, they can press “Dial key” to answer the
incoming call.
Figure 2.1-1 Idle interface
Figure 2.1-2 Contacts interface

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Admin Guide
2.3. Unlock
2.3.1. Unlock by PIN Codes
Press # PIN Code # to unlock, then visitors will hear “The door is
now opened” and the screen will show “Unlock”. If visitors input
the wrong PIN code, the screen will show “Incorrect PIN”.
2.3.2. Unlock by RF cards
The Building-in card reader supports 13.56MHz and 125kHz
RFID-Card .
Place a registered card on RF area to unlock., then visitors will
hear “The door is now opened” and the screen will show
“Unlock”. If the card has not been registered, the phone will
show “Invalid Card”.
2.3.3. Unlock by DTMF codes
During the calling, the Occupants can press the predefined
DTMF codes to remote unlock the door. then visitors will hear
“The door is now opened” and the screen will show “Unlock”.
Figure 2.3.1-1 Unlock interface
Figure 2.3.1-2 Unlock failed interface

R28A/V
Admin Guide
3.Basic Features
3.1.Access Settings
3.1.1.Administrator Interface
Press “*2396#” to enter administrator interface. Administrator
interface provides some advanced permissions to administrators,
including “System Information,” “Admin Settings” and “System
Settings.”
3.2.Access the Website Setting
3.2.1.Obtain IP Address
R27 use DHCP IP by default. Press “*2396#” to enter
administrator interface. Press “1” to enter system Information
interface to check the IP address.
3.2.2.Access the Device Website
Open a web browser, and access the corresponding IP address.
Enter the default user name and password to login. The default
Figure 3.2.2 Access the device website

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Admin Guide
administrator’s user name and password are shown below:
User Name: admin
Password: admin
Note: The recomended browser is Google Chrome.
3.3.Password Modification
3.3.1.Admin Password Settings on R28
Go to Settings - Admin Settings - Admin Password Setting on
R28,to modify Admin Password on R28.
3.3.2.Modify the Device Service Code
Service code is used to enter user interface. The default code is
3888.
Press “*2396#” to enter administrator interface. Press “2” and “3” to
enter service code setting interface to input a 4-digit new user code,
and press “Dial key” to save.
Figure 3.3.3 Web Password Modify

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Admin Guide
3.3.3.Web Password Modify on Website
Login to the website and go to Security -Basic, to modify web
password.
3.4.Phone Configuration
3.4.1.Language
Go to Phone -Time/Lang to select language for webpage.
3.4.2.Time
Go to Phone -Time/Lang to configure the time related features.
Format Setting: To select time format and date format.
Type: To select configure the time manually or automatically.
NTP: To select local time zone for NTP server.
Figure 3.4.1 Language
Figure 3.4.2 Time

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Admin Guide
3.4.3.Network
3.4.3.1.DHCP Mode
At device side, press “*2396#” to enter administrator interface.
Press “3” to enter system setting interface, and press “1” to enter
network setting interface.
Select DHCP mode, and R28 will access network automatically.
In website, go to Network -Basic.
R28 uses DHCP mode by default which will get IP address,
subnet mask, default gateway and DNS server address from
DHCP server automatically.
3.4.3.2.Static IP Mode
At device side, press “*2396#” to enter administrator interface.
Press “3” to enter system setting interface, and press “1” to enter
network setting interface.
Figure 3.4.3.1 DHCP mode
Figure 3.4.3.2 Static IP mode

R28A/V
Admin Guide
Select static IP mode, users need to setup IP address, subnet
mask, default gateway and DNS server address. Press “Dial
key” when finish each step.
In Website, go to Network -Basic.
If select static IP, users should manually setup IP address,
subnet mask, default gateway and DNS server address. The
figure right shows static IP settings.
3.4.3.3.Local RTP
Go to Network -Advanced to configure.
Local RTP: To display and configure local RTP settings.
Starting RTP Port: Determine the minimum port that RTP
stream can use.
Max RTP Port: Determine the maximum port that RTP stream
can use.
3.4.3.4.SNMP
Go to Network -Advanced to configure.
Figure 3.4.3.4 SNMP
Figure 3.4.3.3 Local RTP

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Admin Guide
SNMP: To display and configure SNMP settings.
Active: To enable or disable SNMP feature.
Port: To configure SNMP server’s port.
Trusted IP: To configure allowed SNMP server address. It could
be an IP address or any valid URL domain name.
Note: SNMP is Internet-standard protocol for managing devices
on IP networks.
3.4.3.5.VLAN
Go to Network -Advanced to configure.
VLAN: To display and configure VLAN settings.
Active: To enable or disable VLAN feature for designated port.
VID: To configure VLAN ID for designated port.
Priority: To select VLAN priority for designated port.
Note: Please consult administrator for specific VLAN settings in
the networking environment.
Figure 3.4.3.5 VLAN

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3.4.3.6.TR069
Go to Network -Advanced to configure.
TR069: To display and configure TR069 settings.
Active: To enable or disable TR069 feature.
Version: To select supported TR069 version (version 1.0 or
1.1).
ACS/CPE: ACS is short for auto configuration servers as server
side, and CPE is short for customer-premise equipment as client
side devices.
URL: To configure URL address for ACS or CPE.
User Name: To configure username for ACS or CPE.
Password: To configure password for ACS or CPE.
Periodic Inform: To enable periodically inform.
Periodic Interval: To configure interval for periodic inform.
Note: TR-069 is a technical specification entitled CPE WAN
Management Protocol (CWMP). It defines an application layer
protocol for remote management of end-user devices.
Figure 3.4.3.6 TR069