The G&S Chassis Warranty
Should there be a warranty concern regarding any third party component supplied as part of your chassis
or suspension, G&S Chassis undertakes to provide reasonable assistance to the caravan owner to have the
matter resolved satisfactorily.
The terms of this Warranty will cease to apply to any caravan or chassis which G&S Chassis believes, on
reasonable grounds, has been written off.
Items not covered by the G&S Chassis Warranty are as follows:
a) Maintenance costs and wear and tear items including wheel balance and alignment, brake adjustment,
removal of rattles and squeaks and the general tightening up of components, addition of lubricants,
repair/rectication of paint damage, chips, dents, scratches and marks, repair/rectication of damage
to galvanising (where applicable) including chips, dents, scratches and marks.
b) Corrosion arising as a result of chips, dents, scratches and marks.
c) Any corrosion arising more than one year after the warranty commencement date.
d) Damage caused by overloading or incorrect load distribution.
e) Damage caused by use in off-road applications or over rough roads and terrain where the caravan is
not designed and equipped for such operation.
f) Damage caused by improper use of load levelling devices (e.g. using a load levelling device to correct
the front to rear attitude and/or towing behaviour of an incorrectly laden caravanand/or towing
vehicle).
g) Tyre replacement due to normal wear, damage such as cuts, snags, bruises and bulges, damage
caused by punctures or tyre repair, damage caused by improper inflation or alignment, speeding,
overloading or improper mounting or dismounting.
h) Damage due to impact with objects, persons, animals or other vehicle(s) unless it can be shown that
the impact was directly attributable to a defect in materials or workmanship covered by the G&S
Chassis Warranty.
i) Goods supplied by third parties. These include: wheel caps, wheels, tyres, jockey wheels, couplings,
springs, axles, wheel bearings, brakes, wheel hubs, wheel nuts, wheel studs and shock absorbers.
j) Damage resulting from and directly attributable to any work performed by the caravan manufacturer.
Warranty and Service Hand book
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The G&S Chassis Warranty
k) Damage resulting from any failure of the caravan manufacturer to properly inspect and service the
caravan prior to delivery to the customer. It is expected that checklists or other documentary evidence
will be provided to and retained by the customer upon completion of this pre-delivery service and
inspection.
l) Damage to shock absorbers due to overheating (ie. towing over rough terrain for extended periods with
inadequate cooling off periods). Note it is recommended that the minimum rest period be 45 minutes
per 2 hours travel.
m) Damage caused by the use of an inappropriate tow vehicle (eg one which has insufcient towing
capacity, or the use of a tow vehicle having a gross vehicle mass exceeding 3.5 tonnes (unless your
chassis is designed and constructed for use with a vehicle up to 4.5 tonne GVM)).
n) Damage due to the use of a tow vehicle which is equipped with an inadequate or unsuitable tow bar,
tow hitch or coupling.
o) Damage due to the owner’s failure to correctly connect the tow vehicle to the goods being towed.
p) Any undesirable towing characteristics arising as a direct result of the caravan manufacturer’s layout
of items such as furniture, ttings, xtures and appliances.
q) Damage resulting from improper repairs or improperly installed parts by person other than an
authorised agent of G&S Chassis.
Warranty Claims
a) If a defect covered by this Warranty occurs, the customer must contact the dealership from which the
caravan was purchased as soon as possible after the defect becomes apparent. G&S Chassis is not
obliged or required to cover the cost of repairs or parts if prior authorisation by G&S Chassis has not
been received.
b) The customer must take the goods to any servicing workshop authorised by G&S Chassis for Warranty
service.
c) Any warranty claim must be accompanied by:
i. proof of purchase;
ii. full details of the alleged defect; and
iii. all appropriate documentation, including a log book of dates, distances and routes travelled,
locations visited, receipts of servicing and repair work performed during the warranty period.
d) Parts and labour used and supplied in carrying out any G&S Chassis Warranty Service at the servicing
workshop authorised by G&S Chassis are free of charge.
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