Figure 5.
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AL-KO INTERNATIONAL PTY LTD WARRANTY
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a
major failure and for compensation for any other
reasonably foreseeable loss or damage.You are
also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
AL-KO International Pty Ltd (ABN 96 003 066 813)
(“AL-KO”) provides the following warranty in relation
to its AL-KO iQ7 XTREME Actuator, AL-KO iQ7
Actuator and In Car Kit (“Product”).
The benefits of this warranty are in addition to any
rights and remedies imposed by Australian State
and Federal legislation that cannot be excluded.
Nothing in this warranty is to be interpreted as
excluding, restricting or modifying any State or
Federal legislation applicable to the supply of goods
and services which cannot be excluded, restricted
or modified.
WARRANTY
AL-KO warrants that, subject to the exclusions
and limitations below, the Product will be free from
defects in materials and workmanship for a period
of 12 months from the date of installation. This
warranty is not transferable to a subsequent person
if the Product is sold by the original purchaser
during the warranty period. If a defect appears in the
Product before the end of the warranty period and
AL-KO finds the Product to be defective in materials
or workmanship, AL-KO will, in its sole discretion,
either:
(a) replace or repair the Product or the defective
part of the Product free of charge; or
(b) cause the Product or the defective part of the
Product to be replaced or repaired by a
qualified repairer free of charge.
AL-KO reserves the right to replace defective
parts of the Product with parts and components
of similar quality, grade and composition where an
identical part or component is not available. Goods
presented for repair may be replaced by refurbished
goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods.
WARRANTY CLAIMS
1. If a fault covered by warranty occurs ‘ the
customer must first contact AL-KO at the
contact address listed below, or the retailer
from which the Product was purchased.
2. Any warranty claim must be accompanied by:
(a) proof of purchase;
(b) full details of the alleged defect; and
(c) any relevant documentation (such as
maintenance records).
3. The customer must make the Product available
to AL-KO or its authorised repair agent for
inspection and testing. If inspection and testing
finds no defect in the Product, the customer
must pay AL-KO’s costs of service work and
testing.
4. AL-KO will bear the cost of the transport of the
Product to and from AL-KO or the authorised
repair agent where the defect is covered by this
warranty. AL-KO will organise for the transport
at the time the claim is made. The customer
must bear the cost of the transport from AL-KO
or the authorised repair agent where the claim
is not covered by this warranty.
EXCLUSIONS
The warranty will not apply where:
(a) the Product has been repaired, altered or
modified by someone other than AL-KO or an
authorised repair agent;
(b) AL-KO cannot establish any fault in the Product
after testing and inspection;
(c) the Product has been used other than for the
purpose for which it was designed;
(d) the defect in the Product has arisen due to the
customer’s failure to properly use and
maintain the Product in accordance with
AL-KO’s instructions, recommendations and
specifications (including maintenance);
(e) the Product has been subject to abnormal
conditions, including environment, temperature,
water, fire, humidity, pressure, stress or similar;
(f) the defect has arisen due to abuse, misuse,
neglect or accident; or
(g) unauthorised parts or accessories have been
used on or in relation to the Product.
LIMITATIONS
AL-KO makes no express warranties or
representations other than set out in this warranty.
The repair or replacement of the Product or part of
the Product is the absolute limit of AL-KO’s liability
under this express warranty.
EXTENDED AL-KO WARRANTY
AL-KO International will extend the warranty for a
further 24 months (therefore the warranty will be
valid for months from date of installation) where the
following conditions are satisfied:
(a) the Brake Controller/In Car Kit has been
installed by an AL-KO International approved
installer*;
(b) the customer has completed the warranty form
on the Product instruction manual and sent it
back to AL-KO International for registration;
(c) the customer has attached to the completed
warranty form a copy of the original installation
invoice provided to the customer by the AL-KO
International approved installer*;
(d) the copy of the original installation invoice
clearly shows the date of installation and
the details of the AL-KO International approved
installer*;
(e) The Brake Controller is an AL-KO approved
Motion Sensing Controller (see page 6); and
the Actuator AL-KO iQ7 has been installed by
an approved OEM manufacturer.
If anything listed in (a) to (f) above is not complied
with then AL-KO International reserves the right to
limit the warranty to a 12 month period.
(*) A list of the approved installers is available at
www.alkoi .com.au
Failure to comply with the installation and
verification instructions may result in incorrect
operation or premature product failure that could
lead to serious injury, accident, or death and will
also void this product warranty.
CONTACT
AL-KO International Pty Ltd
67 Nathan Road, Dandenong South, VIC, 3175
Phone: (03) 9767 3700.
Email: info@alko.com.au
