Alliance Laundry Systems HX18PVQM6 Troubleshooting guide

Operation/Maintenance
www.comlaundry.com
Washer-Extractors
Cabinet Freestanding
Refer to Page 2 for Model Identification
CFD13C
Part No. 9001001R6
September 2008
Keep These Instructions for Future Reference.
(If this machine changes ownership, this manual must accompany machine.)
NOTA: Para bajar una
copia de estas instrucciones
en español, visite
www.comlaundry.com.

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© Copyright 2008, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any
means without the expressed written consent of the publisher.
9001001 1
Table of
Contents
Introduction......................................................................................... 2
Model Identification ............................................................................. 2
Nameplate Location.............................................................................. 4
Replacement Parts ................................................................................ 4
Customer Service.................................................................................. 4
Safety Information.............................................................................. 6
Explanation of Safety Messages........................................................... 6
Important Safety Instructions ............................................................... 6
Safety Decals ........................................................................................ 8
Operator Safety..................................................................................... 9
Preliminary Information.................................................................... 10
About the Control ................................................................................. 10
Power Failure Recovery ....................................................................... 10
Control Identification............................................................................ 11
Operation............................................................................................. 12
Load the Machine ................................................................................. 12
Start a Program ..................................................................................... 13
Special Options in Run Mode............................................................... 14
Advance Mode...................................................................................... 14
Chemical Hold Feature ......................................................................... 14
Stop the Machine .................................................................................. 15
Error Messages ..................................................................................... 16
Maintenance ........................................................................................ 19
Daily ..................................................................................................... 19
Weekly.................................................................................................. 20
Monthly................................................................................................. 20
Yearly ................................................................................................... 21
Daily Preventive Maintenance Checklist.............................................. 22
Weekly Preventive Maintenance Checklist.......................................... 23
Monthly Preventive Maintenance Checklist......................................... 24
Yearly Preventive Maintenance Checklist............................................ 25

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2
Introduction
Model Identification
Information in this manual is applicable to these
models:
18
HX18PVQM6 SX18PVPA7 UX18PVNA6 HX18PVQU6 SX18PVQU6 UX18PVNU6
HX18PVQM7 SX18PVQM6 UX18PVNA7 HX18PVXU6 SX18PVXU6 UX18PVPU6
HX18PVXM6 SX18PVQM7 UX18PVPA6 UX18PVQU6
HX18PVXM7 SX18PVXM6 UX18PVPA7 UX18PVXU6
SX18PVXM7 UX18PVQA6
UX18PVQA7
UX18PVQM6
UX18PVQM7
UX18PVXA6
UX18PVXA7
UX18PVXM6
UX18PVXM7
25
HX25PVQM6 SX25PVQM6 UX25PVNA6 HX25PVQU6 SX25PVQU6 UX25PVNU6
HX25PVQM7 SX25PVQM7 UX25PVNA7 HX25PVXU6 SX25PVXU6 UX25PVPU6
HX25PVXM6 SX25PVXM6 UX25PVPA6 UX25PVQU6
HX25PVXM7 SX25PVXM7 UX25PVPA7 UX25PVXU6
UX25PVQA6
UX25PVQA7
UX25PVQM6
UX25PVQM7
UX25PVXA6
UX25PVXA7
UX25PVXM6
UX25PVXM7
35
HX35PVQM6 SX35PVNM7 UX35PVNA6 HX35PVQU6 SX35PVQU6 UX35PVNU6
HX35PVQM7 SX35PVQM6 UX35PVNA7 HX35PVXU6 SX35PVXU6 UX35PVPU6
HX35PVXM6 SX35PVQM7 UX35PVPA6 UX35PVQU6
HX35PVXM7 SX35PVXM6 UX35PVPA7 UX35PVXU6
SX35PVXM7 UX35PVQA6
UX35PVQA7
UX35PVQM6
UX35PVQM7
UX35PVXA6
UX35PVXA7
UX35PVXM6
UX35PVXM7
continued

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Introduction
3
9001001
continued
55
HX55PVNU6 SX55PVNU6 UX55PVNU6
HX55PVNU7 SX55PVNU7 UX55PVNU7
HX55PVQU6 SX55PVPU6 UX55PVPU6
HX55PVQU7 SX55PVPU7 UX55PVPU7
HX55PVXU6 SX55PVQU6 UX55PVQU6
HX55PVXU7 SX55PVQU7 UX55PVQU7
SX55PVXU6 UX55PVXU6
SX55PVXU7 UX55PVXU7
75
HX75PVNU6 SX75PVNU6 UX75PVNU6
HX75PVNU7 SX75PVNU7 UX75PVNU7
HX75PVQU6 SX75PVQU6 UX75PVPU6
HX75PVQU7 SX75PVQU7 UX75PVPU7
UX75PVQU6
UX75PVQU7
100
HX100PVNU6 SX100PVNU6 UX100PVNU6
HX100PVNU7 SX100PVNU7 UX100PVNU7
HX100PVQU6 SX100PVPU7 UX100PVPU6
HX100PVQU7 SX100PVQU6 UX100PVPU7
SX100PVQU7 UX100PVQU6
UX100PVQU7
135
HX135PVNU6 SX135PVNU6 UX135PVNU6
HX135PVNU7 SX135PVNU7 UX135PVNU7
HX135PVQU6 SX135PVQU6 UX135PVPU6
HX135PVQU7 SX135PVQU7 UX135PVPU7
SX135PVPU7 UX135PVQU6
UX135PVQU7
165
HX165PVNU6 SX165PVNU6 UX165PVNU6
HX165PVNU7 SX165PVNU7 UX165PVNU7
HX165PVQU6 SX165PVQU6 UX165PVPU6
HX165PVQU7 SX165PVQU7 UX165PVPU7
UX165PVQU6
UX165PVQU7

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Introduction
9001001
4
Nameplate Location
The nameplate is located at the rear of the machine.
Always provide the machine’s serial number and
model number when ordering parts or when seeking
technical assistance.
Figure 1
Replacement Parts
If literature or replacement parts are required, contact
the source from which the machine was purchased or
contact Alliance Laundry Systems at [phone]
for the name and address of the nearest authorized
parts distributor.
Customer Service
For technical assistance, call [phone].
CFD13C
1Nameplate
1

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Introduction
5
9001001
* Denotes Brand
Model Number Familiarization Guide
Sample Model Number: *X55PVXM60001
*X Model Number Prefix
55 Washer-Extractor Capacity (pounds dry weight of laundry)
PType of Electrical Control (P = WE-6 Computer)
VWasher-Extractor Speed Capabilities
XElectrical Characteristics
M6 Design Series
0001 Option Identification (varies from machine to machine)
CFD29N
Figure 2
CFD29N
X55PVXM60001
12
55 25
50 60
15
2/3+PE 1/3
1000
*
EXAMPLE OF NAMEPLATE

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6
Safety Information
Explanation of Safety Messages
Precautionary statements (“DANGER,” “WARNING,”
and “CAUTION”), followed by specific instructions,
are found in this manual and on machine decals. These
precautions are intended for the personal safety of the
operator, user, servicer, and those maintaining the
machine.
Additional precautionary statements (“IMPORTANT”
and “NOTE”) are followed by specific instructions.
IMPORTANT: The word “IMPORTANT” is used
to inform the reader of specific procedures where
minor machine damage will occur if the procedure
is not followed.
NOTE: The word “NOTE” is used to communicate
installation, operation, maintenance or servicing
information that is important but not hazard
related.
Important Safety Instructions
1. Read all instructions before using the washer.
2. Refer to the GROUNDING INSTRUCTIONS in
the INSTALLATION manual for the proper
grounding of the washer.
3. Do not wash textiles that have been previously
cleaned in, washed in, soaked in, or spotted with
gasoline, kerosene, waxes, cooking oils, dry-
cleaning solvents, or other flammable or
explosive substances as they give off vapors that
could ignite or explode.
4. Do not add gasoline, dry-cleaning solvents, or
other flammable or explosive substances to the
wash water. These substances give off vapors that
could ignite or explode.
5. Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been
used for two weeks or more. HYDROGEN GAS
IS EXPLOSIVE. If the hot water system has not
been used for such a period, before using a
washing machine or combination washer-dryer,
turn on all hot water faucets and let the water
flow from each for several minutes. This will
release any accumulated hydrogen gas. The gas is
flammable, do not smoke or use an open flame
during this time.
6. Do not allow children to play on or in the washer.
Close supervision of children is necessary when
the washer is used near children. This is a safety
rule for all appliances.
7. Before the washer is removed from service or
discarded, remove the door to the washing
compartment.
8. Do not reach into the washer if the wash drum is
moving.
DANGER indicates the presence of a
hazard that will cause severe personal
injury, death, or substantial property
damage if the danger is ignored.
DANGER
WARNING indicates the presence of a
hazard that can cause severe personal
injury, death, or substantial property
damage if the warning is ignored.
WARNING
CAUTION indicates the presence of a
hazard that will or can cause minor
personal injury or property damage if the
caution is ignored.
CAUTION
To reduce the risk of fire, electric shock,
serious injury or death to persons when
using your washer, follow these basic
precautions: W023
WARNING

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Safety Information
7
9001001
9. Do not install or store the washer where it will be
exposed to water and/or weather.
10. Do not tamper with the controls.
11. Do not repair or replace any part of the washer, or
attempt any servicing unless specifically
recommended in the user-maintenance
instructions or in published user-repair
instructions that the user understands and has the
skills to carry out.
12. To reduce the risk of an electric shock or fire, DO
NOT use an extension cord or an adapter to
connect the washer to the electrical power source.
13. Use washer only for its intended purpose,
washing textiles.
14. Never wash machine parts or automotive parts in
the machine. This could result in serious damage
to the basket.
15. ALWAYS disconnect the washer from electrical
supply before attempting any service. Disconnect
the power cord by grasping the plug, not the cord.
16. Install the washer according to the
INSTALLATION INSTRUCTIONS. All
connections for water, drain, electrical power and
grounding must comply with local codes and be
made by licensed personnel when required.
17. To reduce the risk of fire, textiles which have
traces of any flammable substances such as
vegetable oil, cooking oil, machine oil,
flammable chemicals, thinner, etc., or anything
containing wax or chemicals such as in mops and
cleaning cloths, must not be put into the washer.
These flammable substances may cause the
fabric to catch on fire by itself.
18. Do not use fabric softeners or products to
eliminate static unless recommended by the
manufacturer of the fabric softener or product.
19. Keep washer in good condition. Bumping or
dropping the washer can damage safety features.
If this occurs, have washer checked by a qualified
service person.
20. If the supply cord is damaged, it must be replaced
by a special cord or assembly available from the
manufacturer or its service agent.
21. Be sure water connections have a shut-off valve
and that fill hose connections are tight. CLOSE
the shut-off valves at the end of each wash day.
22. Loading door MUST BE CLOSED any time the
washer is to fill, tumble or spin. DO NOT bypass
the loading door switch by permitting the washer
to operate with the loading door open.
23. Always read and follow manufacturer’s
instructions on packages of laundry and cleaning
aids. Heed all warnings or precautions. To reduce
the risk of poisoning or chemical burns, keep
them out of the reach of children at all times
(preferably in a locked cabinet).
24. Always follow the fabric care instructions
supplied by the textile manufacturer.
25. Never operate the washer with any guards and/or
panels removed.
26. DO NOT operate the washer with missing or
broken parts.
27. DO NOT bypass any safety devices.
28. Failure to install, maintain, and/or operate this
washer according to the manufacturer’s
instructions may result in conditions which can
produce bodily injury and/or property damage.
NOTE: The WARNINGS and IMPORTANT
SAFETY INSTRUCTIONS appearing in this
manual are not meant to cover all possible
conditions and situations that may occur. Common
sense, caution and care must be exercised when
installing, maintaining, or operating the washer.
Any problems or conditions not understood should be
reported to the dealer, distributor, service agent or the
manufacturer.

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Safety Information
9001001
8
IMPORTANT: Ensure that the recommended
clearances for inspection and maintenance
are provided. Never allow the inspection and
maintenance space to be blocked.
Safety Decals
Safety decals appear at crucial locations on the
machine. Failure to maintain legible safety decals
could result in injury to the operator or service
technician.
To provide personal safety and keep the machine in
proper working order, follow all maintenance and
safety procedures presented in this manual. If
questions regarding safety arise, contact the
manufacturer immediately.
Use manufacturer-authorized spare parts to avoid
safety hazards.
This machine must be installed, adjusted,
and serviced by qualified electrical
maintenance personnel familiar with the
construction and operation of this type of
machinery. They must also be familiar
with the potential hazards involved.
Failure to observe this warning may result
in personal injury and/or equipment
damage, and may void the warranty. SW004
WARNING
Install the machine on a level floor of
sufficient strength. Failure to do so may
result in conditions which can produce
serious injury, death and/or property
damage. W703
WARNING
Be careful around the open door,
particularly when loading from a level
below the door. Impact with door edges
can cause personal injury. SW025
CAUTION
Never touch internal or external steam
pipes, connections, or components.
These surfaces can be extremely hot and
will cause severe burns. The steam must
be turned off and the pipe, connections,
and components allowed to cool before
the pipe can be touched. SW014
WARNING

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Safety Information
9
9001001
Operator Safety
To ensure the safety of machine operators, the
following maintenance checks must be performed
daily:
1. Prior to operating the machine, verify that all
warning signs are present and legible. Missing or
illegible signs must be replaced immediately.
Make certain that spares are available.
2. Check door interlock before starting operation of
the machine:
a. Attempt to start the machine with the door
open. The machine should not start with the
door open.
b. Close the door without locking it and attempt
to start the machine. The machine should not
start with the door unlocked.
c. Close and lock the door and start a cycle.
Attempt to open the door while the cycle is in
progress. The door should not open.
If the door lock and interlock are not functioning
properly, call a service technician.
3. Do not attempt to operate the machine if any of
the following conditions are present:
a. The door does not remain securely locked
during the entire cycle.
b. Excessively high water level is evident.
c. Machine is not connected to a properly
grounded circuit.
Do not bypass any safety devices in the machine.
NEVER insert hands or objects into
basket until it has completely stopped.
Doing so could result in serious injury.
SW012
WARNING
Never operate the machine with a
bypassed or disconnected balance
system. Operating the machine with
severe out-of-balance loads could result
in personal injury and serious equipment
damage. SW039
WARNING

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10
Preliminary Information
About the Control
WE-8 computer on the washer-extractor is an
advanced, programmable computer that allows the
owner to create wash programs.
The control is factory set-up with 42 pre-programmed
cycles and is ready for operation. Refer to Pre-
Programmed Cycles section in the Programming
manual.
WE-8 allows the owner to program custom cycles on
the machine or with a PC and the Alliance planner
software.
IMPORTANT: In the event of a power failure,
WE-8 will not have to be reprogrammed. It is
designed with a memory system that will remember
how it was programmed until the electrical power
is restored.
Power Failure Recovery
If a cycle is in process and the power fails, cycle status
is saved in memory without power being applied.
If power resumes, the control will enter into the Start
Mode at the beginning of the cycle step where the
power failed.

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Preliminary Information
11
9001001
Control Identification
Figure 3
M172
1Keypad 4Key Switch
2Display 5Serial Port
3Emergency Stop Button
3
154
2

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12
Operation
Load the Machine
For 18 - 75 models:
1. Pull the door handle towards you to open the
door. Some models may have a door handle with
a button that must be pressed.
2. Load the drum to the specified capacity.
3. Close the door by pushing the door handle
towards the machine.
For 100 - 165 models:
1. Push on the doorlock system to open the door.
2. Load the drum to the specified capacity.
3. Close the door by pushing the door handle
towards the machine.

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Operation
13
9001001
Start a Program
After powering up the control, “Cycle 00” will show
on the display.
Press the desired program number
(example: program 23).
The display will show the cycle (example: “Cycle
23”).
Press “Start” to run the program.
If the program does not exist, the display will show
“No Cycle 23”. See program mode to create a
program.
If the door is not closed, the display will show “Please
close door”. After closing the door the program will
start.
If the door is closed and the program exists, the
program will start. The name of the program will show
on the display for 2 seconds and the machine will start.
When the machine is started the display will show the
following information.
S01: Step 1
C23: Program number 23
0:04:59: The time of step 1. This will count down to
0 and then go to step 2 (S02).
80°F: The temperature of the bath that is
programmed.
High: The water level in step 1 that is
programmed.
Cycle 00
Cycle 23
No Cycle 23
Please close
door
Restaurant 2
S01 C23 0:04:59
80°F High

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Operation
9001001
14
Special Options in Run Mode
While the machine is running press the “Display
Temp” button.
Level: 2.5 cm: Water level in the bath. If the
machine is filling with water this value will
increase. If in a drain step this value will
decrease.
62°F: The water temperature.
40rpm: The measured rpm of the drum.
L: Rotation direction of the drum
L (left), R (right)
Press the “Display Temp” button to go back.
Advance Mode
Press the “Advance” button to proceed to the next step
in the program.
Chemical Hold Feature
Chemical supply injection can be paused. Refer to
section Setup of the Chemical Hold Feature in
Programming manual.
S01 C23 0:04:59
80°F High
S01 C23 0:04:59
80°F High
Level : 2.5 cm
62°F 40rpm L

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Operation
15
9001001
Stop the Machine
Press the “Stop” button.
If there is water in the machine the display will show
“Waterlevel xx.x cm” while the machine is draining
the water.
If the machine is spinning the display will show
“Coast down”.
When the water is out and the drum has stopped
moving the display will flash between “Please open
door” and “Done cycle 23” until the door is open.
S01 C23 0:04:00
Spin 1
Done Cycle 23
Waterlevel
10.2 cm
Coast down
Please open door

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Operation
9001001
16
Error Messages
Door Error
If the door is closed after start the control will try to
lock the door. If the door will not lock “Door error”
will display.
Possible Faults:
●Wiring is not connected properly.
●Coil to lock the door has failed.
●Mechanical problem on the door lock.
Fill Alarm
If machine does not reach programmed water level
within time programmed for step, a fill alarm occurs.
Machine will continue filling and agitating, while
sounding beeper and flashing “Didn’t fill within time”
on display.
Condition will continue for up to two (2) minutes. If
programmed water level is reached before two minute
fill alarm time ends, condition ends, and machine
resumes operation. If Enter key is pressed during fill
alarm, condition will end and step will start over. If
programmed water level is not reached within
programmed step time, fill alarm will occur again. If
Clear (STOP) key is pressed while fill alarm is in
effect, cycle will end, and door will unlock. If no
action is taken, and fill level is not reached within
two minute alarm time limit, cycle will end and door
can be unlocked (provided no water level is sensed).
Whenever a fill alarm occurred during a cycle, display
will repeat following messages at end of stop routine,
before door is opened, to indicate alarm condition
occurred in cycle.
Door error
Enter to retry
Clear to stop
Didn’t fill
within time
Done Cycle CC
Please open door
During step N
Didn’t fill
within time
(CC = cycle number;
N = step number in which the
alarm occurred).

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Operation
17
9001001
Fill Alarm (Continued)
Possible Faults:
●Wiring is not connected properly to the inlet
valves.
●The inlet valve is broken.
●There is a problem with the water supply.
●The inlet valves are blocked by dirt.
●The water pressure hose is broken or not
connected properly.
Drain Alarm
If drain step is NOT followed by a spin and if machine
does not empty within the time programmed for drain
step, a drain alarm occurs. Display will read “Didn’t
drain within time.”
During drain alarm, beeper sounds on and off, and
machine continues attempting to drain. If machine
does not empty, condition continues. If Enter key is
pressed, drain alarm ends, and drain step starts over at
beginning. If machine has not emptied when drain step
time expires, alarm occurs again. If Clear (STOP) key
is pressed while drain alarm is in effect, display shows
water level (inches or centimeters), but otherwise takes
no new action since machine has not emptied.
When cycle ends, display repeats following messages
briefly until door is opened (to indicate that an alarm
condition occurred in the cycle):
If machine drains during a spin step prior to
accelerating into high speed and if machine has not
emptied within approximately 2 minutes of starting
drain procedure, a drain alarm occurs. There is no
rotation during this alarm; messages displayed are
identical to drain alarm during a drain step not
followed by a spin. Pressing Enter (START) during
drain alarm in a spin step ends alarm and begins spin
step again at start, with machine rotating at wash speed
forward, then to distribution speed. After drain begins
(i.e., drain open, pumping begins), if 2 additional
minutes elapse, alarm occurs again.
Enter to retry
Clear to stop
Didn’t drain
within time
Done Cycle CC
Please open door
During step N
Didn’t drain
within time
(CC = cycle number;
N = step number in which the
alarm occurred).

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Operation
9001001
18
If there was a problem during heating in a step at the
end of the program, the control will show
“Temperature sensor error”. The temperature was
never reached in this cycle.
Possible Faults:
●Bad temperature probe.
●Wiring to electrical or steam heating relay has
failed.
●Electrical heating elements or steam valve is
broken.
NOTE: If the cycle aborted, it may be due to a
temperature sensor error.
The control did not sense any pulses or the control
sensed wrong pulses from the rpm sensor.
Possible Faults:
●Rpm sensor is broken.
●Distance from rpm sensor to pulley is too large
(>2mm).
●Bad motor.
●V-belt is broken.
●Problems with the inverter.
●Wiring connection is bad.
An error occurred at the end of a spin stop or during
coast down, where the rpm sensor suddenly failed to
give output pulses.
Possible Faults:
●Rpm sensor failure.
●Rpm sensor dislocated (too far from pulley).
●Broken V-belt.
●Wiring disconnected.
Rotation
sensor error
Speed detection
error
Temperature
sensor error