
SPECIAL APPLICATION
8
Cause 3: The DA1935KM has a problem.
Solution: If there is AC power to the adapter
and the LED still does not turn on,
the DA1935KM or the power
adapter may require service. Call
ALTINEX at (714) 990-2300.
8.2 KEYBOARD/MOUSE DOES NOT WORK
Cause 1: The DA1934KM Receiver has no
power.
Solution 1: The DA1934KM receives its power
from the PC. Make sure the
DA1934KM is connected to the
computer keyboard and mouse
ports. If there is still no power, see
Solution 2.
Solution 2: Verify the computer is turned on and
working. If there is still no power,
call ALTINEX at
(714) 990-2300.
Cause 2: The cables are swapped.
Solution: If both devices are inoperative,
check the attachments to the
DA1934KM and the DA1935KM.
Make sure the mouse is plugged
into the DA1935KM port labeled
Mouse and the keyboard to the port
labeled Keyboard. On the receiving
end, make sure the Mouse output of
the DA1934KM is connected to the
mouse input port on the computer
and the keyboard is connected to
the Keyboard port. If the devices still
do not function properly, see
Cause 3.
Cause 3: The devices are not recognized.
Solution1: Reset the power to the DA1935KM
and wait for the initialization. This
should take only a few seconds. If
the keyboard and mouse still do not
work, see Solution 2.
Solution2: Restart the computer. If the
keyboard and mouse still do not
work, see Cause 4.
Cause 4: A device is bad.
Solution: If only one of the devices is
malfunctioning, connect the
inoperative device directly to the
computer. If the device is good, see
Cause 5.
Cause 5: Fiber optic cable is damaged.
Solution: Move the DA1934KM and the
DA1935KM close together and
connect the two units using a short
piece of known good fiber optic
cable. If the devices function
properly, the cable needs to be
replaced. If the device is still not
functioning, call ALTINEX at
(714) 990-2300.
ALTINEX POLICY 9
9.1 LIMITED WARRANTY/RETURN POLICY
Please see the Altinex website at
www.altinex.com for details on warranty and
return policy.
9.2 CONTACT INFORMATION
ALTINEX, INC
592 Apollo street
Brea, CA 92821 USA
TEL: 714 990-2300
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com