
iCH Auto/ English 16
6. Troubleshooting
The table below lists troubleshooting solutions for the problems that may happen. If the problem persists,
contact your equipment provider’s service agent.
Problem Possible Causes Solutions
No display 1. The power cord is not connected
to the power socket.
2. LCD failure or controlled PCB
failure.
1. Ensure the power cord is
connected.
2. Contact your equipment provider
for repair.
Display code incorrect LCD failure or controlled PCB failure. Contact your equipment provider for
repair.
Illuminator under LCD is
not on
LED failure Contact your equipment provider for
repair.
Buttons do not work Button failure Contact your equipment provider for
repair.
Air delivered is slow 1. During ramp time.
2. Filter is too dirty.
3. Flow generator failure.
1. Check the ramp time setting
2. Change or clean the filter regularly.
3. Contact your equipment provider
for repair.
Data can not be copied to
the SD card
1. SD card is full.
2. SD card is not inserted correctly.
3. Data on the SD card is corrupted.
1. Ensure the SD card has enough
capacity.
2. Ensure the SD card is inserted into
the slot.
3. Format the card.
Integrated humidifier
power on indicator not lit
up
1. Power cord not plugged into a
working AC outlet.
2. Power switch is not turned on
3. PCB or indicator worn out
4. Fuse blown
1. Plu
in the
ower cord to a workin
AC outlet.
2. See Set up procedure and turn the
power on.
3. Contact your local agent or EU
representative for service.
4. Contact your local agent or EU
representative for service.
Heater on indicator not lit
at all
1. Heater plate over heating
2. PCB indicator worn out
3. Large air leak is detected (e.g.
removing the mask will stop the
machine from operating.)
1. Contact your local agent or EU
representative for service.
2. Contact your local agent or EU
representative for service.
3. Check mask fit
There is no air flow
through the mask
1. Device is not turned on or working
correctly
2. Flexible tubing is not connected
right.
3. Flexible tube is blocked.
1. Check the power cord is
connected properly.
2. Reconnect the flexible tubing
correctly.
3. Unblock the flexible tube.
Condensation in mask or
flexible tube
1. The heater plate setting is too
high.
2. The operating environment or
osition of heated humidifier is not
correct. The temperature close to
mask or flexible tube is low.
1. Adjust the control knob to low
temperature setting.
2. Remove any air conditioner which
may nearby the heated humidifier.
Or keep room temperature up near
25°C