ApexDesk Flex Pro Series User manual

Flex Pro Series Assembly Guide
Table of Contents
CAUTION, USE & LIABILITY ..........................................................................................................................2
PARTS & HARDWARE LIST...........................................................................................................................3
PARTS / COMPONENT DIAGRAMS .........................................................................................................4
ASSEMBLY INSTRUCTIONS ........................................................................................................................5
BLUETOOTH.....................................................................................................................................................10
TROUBLESHOOTING ...................................................................................................................................11
WARRANTY INFORMATION .......................................................................................................................12
ELECTRIC HEIGHT-ADJUSTED SIT TO STAND DESK

CAUTION, USE & LIABILITY
CAUTION
Make sure no obstacles are in the desk’s path. Make sure the desk top is not touching any walls. Make sure all cords are
of appropriate lengths to accommodate the change in desk height.
Read and understand this manual before attempting to install or operate.
This product is not intended for use by young children or for those who require supervision
Do not sit or stand on the desk. Do not crawl or lie under the desk.
Do not place any objects taller than 20” underneath the desk.
Do not open any of the components – lifting columns, control box, or controller. There is a risk of
electric shock.
The desk must be INITIALIZED before first use.
USE & LIABILITY
This sit-to-stand adjustable desk has electric motors and is designed for use in an indoor environment and dry work
areas only. The desk height is adjustable so that it can be positioned at the most suitable height. Any other use is at
user’s risk. Under no circumstances does the manufacturer accept warranty claims or liability claims for damages caused
from improper use or handling of the desk.
Flex Pro Series Assembly Guide 2 |Page

PARTS & HARDWARE LIST
TOOLS REQUIRED
screwdriver.png
Phillips Screwdriver
Phillips screwdriver
(not provided)
4mm Allen Wrench
Ref #
QTY
DESCRIPTION
IMAGE
E1 14 M6x15mm Machine Screw w/Lock & Flat Washer
E2 20 5x20mm Wood Screw
E3 10 4mm Set Screw
E4 1 4mm Allen Wrench
E5 7 M6x20mm Machine Screw
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PARTS / COMPONENT DIAGRAMS
No.
PARTS / COMPONENT LIST
Qty
1 Lifting column 2
2
Foot
2
3 Adjustable Frame 2
4
Adjustable Connecting Bar
2
5 Top Support Bracket 2
6
Control box
1
7 2-button or Memory Height Controller 1
8
Motor Cable (not shown)
2
9 Cable Management Tray 1
10
Power Cord (not shown)
1
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ASSEMBLY INSTRUCTIONS
BEFORE YOU BEGIN
1. Lay out all components and hardware to ensure that you have everything listed on Page 4.
2. The desk weighs over 100 lbs. Two people are needed to turn or move desktop and some components. When
turning or moving the assembled desk, grab it by SUPPORT BRACKETS (not the desk top).
3. Assemble on soft and non-abrasive surface to avoid scratch or damage to the desk top.
STEP 1: INSTALLING DESK SUPPORT BRACKET
1) Unfold legs.
2) Slide in Desk Support Bracket.
3) Align outer screw holes with Desk Support Bracket, and insert 2 machine screws (E1) to each side of the leg.
4) Each leg is secured by 4 machine screws (E1) with 2 pre-installed. Make sure to tighten all 4 screws.
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STEP 2: INSTALLING DESK FEET
Use 4mm Allen wrench to secure each foot to column with four machine screws (E1) and washers.
Insert 8 set screws (E3) into the frame – 4 on each side. Don’t tighten those screws now.
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STEP 3A: MOUNTING DESK TOP (with matching top from us)
Place desk top on a flat and non-abrasive surface with holes facing up. Carefully place assembled frame onto the desk
top. The frame is heavy. Two people are needed to move it and to turn the desk over after it is assembled. Align the
holes on the support brackets to those pre-installed anchors on the desk top if you are using the matching top from us.
Insert 3 machine screws (E5) into the mounting holes of each Support Bracket and only tighten them HALF-WAY.
1. Make adjustment to the two connecting bars in the mid-section of the beam by sliding them to the left or right and
make sure to center two mounting holes on the bars. Tighten 8 set screws (E3) that you installed in Step 2, and all 6
machine screws (E5) for the Support Bracket.
2. Use 2 wood screws (E2) to secure the Height Controller to the desk top edge. Please note that pilot holes are only
pre-drilled on the right side.
3. Use 3 wood screws (E2) to mount Control Box on the back side of the top. Three pilot holes are pre-drilled in the
mid-section behind the beam.
4. Use 4 wood screws (E2) to mount Cable Management Tray.
5. Optional: use 2 to 4 wood screws (E2) to secure two connecting bars to the top. Most users forgo this step.
STEP 3B: MOUNTING DESK TOP (with your own top)
1. Place the frame in the center of your own top and make adjustment to connecting bars. For best stability, the frame
should be centered with Support Brackets about 2” from the edge.
2. Use provided Wood Screws to secure the frame to your own top. If you are using own screws, please check the
length and make sure they do not go through the top.
3. Follow 1 to 5 under STEP 3A.
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STEP 4: CONNECTING CABLES
Use following diagram as a guide
1) Connect Height Controller cable (7) to Control box (6).
2) Connect two motor cables to Control Box. Motor cables can be plugged into either port interchangeably. The motor
whose cable is plugged into the port next to power cord is #1 motor while the other one is #2. You may need to switch
cables at control box when troubleshooting. Please refer to troubleshooting section for details.
3) Plug power cord to Control Box.
4) Plug power cord to a power outlet.
Make sure no obstacles are in the desk’s path.
Make sure the desktop is not touching any walls.
Make sure all cords are appropriate length to accommodate the change in height.
Flex Pro Series Assembly Guide 8 |Page

STEP 5: INITIALIZING SYSTEM & SETTING HEIGHT POSITION
DESK MUST BE INITIALIZED BEFORE YOUR FIRST USE, and may need to be re-initialized (reset) from time to time to
work properly. Use Height Controller to initialize. If your desk has Bluetooth option, initializing and programming can
also be done with your phone. Please go to PAGE 10 more detailed instructions.
INITIALIZATION: Press and hold Down Button until RST appears on the display. The desk will first go to the lowest
position, then rise slightly and stop. Release the Down Button when 28.1” is shown on the display. Your desk is now
ready to use.
RESET:Please note that desk needs to be reset from time to time when it is not working properly in events like sudden
power outage and etc. Unlike most electronic devise, the reset process requires more than a simple power-off and
power-on. Unplug the power cord for 20 seconds, plug back in and follow initialization procedure.
PROGRAM HEIGHT LIMITS: Move the desk to your desire upper height limit. Press the Setting Button and Up Button
simultaneously for one second. The upper limit is set when HCF is displayed. To cancel, press the same buttons again.
The upper limit is cancelled when HCL is displayed. To set lower height limit, press Setting Button and Down Button
simultaneously for one second. The lower limit is set when LCF is displayed. To cancel, press the same buttons again. The
lower limit is cancelled when LCL is displayed. If you need to program height limits, always do it before you program
presets.
PROGRAM POSITION PRESETS: Use Up and Down Buttonsto move desk to your desired position, press SETTING button
and one of the three Preset Position buttons simultaneously. You can program up to three presets. The panel will display
1CF, 2CF and 3CF for each preset when it is done.
PROGRAM SPEED: Press Setting Button for seven seconds, the LED will display default speed SP2 (18mm/second). Press
Up Button to change to a high speed (20mm/second), or Down Button to a lower speed (16mm/second).
PROGRAM INCH/CM: Press the Setting Button for 7 seconds until SP2 is display, and then press the first Preset Button.
The LED will show the default unit of measurement, then press Up Button or Down Button to change.
OVERHEAT: To avoid overheating, don’t move the desk up and down continuously for over two minutes within any 20
minute period. If the desk overheats, LED will display OH. Stop using the desk for 10 minutes and let the desk cool down.
Up Button
Down Button
Setting Button
3 Preset Position Buttons
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BLUETOOTH
INSTALL APP TO YOUR PHONE: Search Apexdesk in Apple or Google APP store and download APP to your phone.
Apexdesk logo will appear on your phone once downloaded.
CONNECTING TO DESK VIA BLUETOOTH: Open APP on your phone and stay within 15 feet of the desk. Devices
ADJUST163xxxx will appear on your phone screen. Touch to connect. Once connected, the Bluetooth symbol on the far
right corner will turn from red to blue. Touch Bluetooth symbol to disconnect. Please don’t connect or disconnect from
your phone’s Bluetooth setting.
INITIALIZATION/RESET: Same process with different name. Reset is also called re-initialization. Two ways to do it--touch
and hold Reset Icon or touch and hold Down Icon. The desk will first go to the lowest position, then rise slightly and
stop. Release Reset/Down Icon when 28.1” is shown on display, and your desk is ready to use.
PROGRAM PRESETS: Use Up and Down Icon to move desk to your desired position. Press and hold one of the three
Height Setting Icons (A, B, C icons). You can program up to three presets. During this process, you will be prompted to
rename the height setting icon with your own code (one character only).
PROGRRAM HEIGHT LIMITS: Move the desk to your desired upper or lower height limit, press the Setting Icon, the
screen will show the Height Limit, then set your desired Maximum or Minimum height.
To cancel the setting height limit, press the Setting Icon, the screen will show the Height Limit, then cancel the
Maximum or Minimum height.
PROGRAM SPEED: Press Setting Icon and select one of the three symbols – bird (20mm/second), leopard
(18mm/second) or rabbit (16mm/second). The factory default is 16mm/second.
PROGRAM INCH/CM: Touch Setting Icon and select IN or CM for unit of measurement
Help us improve our APP by reporting bugs to [e-mail]. Please specify your device and version of OS when
reporting. Your email address will not be sold to any company. You could win free products.
Down Icon
Setting Icon
Up Icon
Reset Icon
Height Setting Icon
Flex Pro Series Assembly Guide 10 |Page

TROUBLESHOOTING
Issues/Error Message
Solution
Desk does not go up or down. The
controller illuminates when any button is
pressed.
Unplug the power cord. Wait for 20 seconds and re-plug. Reset
desk. If the problem persists, switch motor cables at control box
and attempt another reset.
Desk does not go up or down. The
controller does not illuminate when any
button is pressed.
Check all connections. Make sure power cord is plugged into the
control box and a power outlet. Check fuse if the controller still
does not illuminate.
Reset desk when the controller illuminates. If
the problem persists, switch motor cables at control box and
attempt another reset.
Desk is unusually noisy
The desk has multiple stages. It is normal that it is noisier when
one stage extends into another. Apply silicon lubricant if it is
unusually noisy.
Columns do not go up evenly
Unplug the power cord. Wait for 20 seconds and re-plug. Reset
desk. If the problem persists, switch motor cables at control box
and attempt another reset.
Desk does not reset
Perform a hard reset. Unplug one motor cable and press up
button. ER1 or ER2 will be displayed. Re-plug the motor cable and
press down button for 10 seconds until RST appears.
Overheat (on Bluetooth device)
The message is displayed as OH on the controller. Stop using the
desk for 10 minutes and let the desk cool down.
Overload (on Bluetooth device)
The message is displayed as OL on the controller as OL. Reduce
the load on the desk.
Motor Jam (on Bluetooth device)
The message is displayed on the controller as ER1 or ER2. Reset
the desk. If the problem persists, switch motor cables at control
box and attempt another reset.
Motor Speed Malfunction (on Bluetooth
device)
The message is displayed on the controller as ER1 or ER2. Reset
the desk. If the problem persists, switch motor cables at control
box and attempt another reset.
Motor Wire Malfunction (on Bluetooth
device)
The message is displayed on the controller as ER1 or ER2. Switch
motor cables at control box and reset the desk. If the problem
persists, replace motor cables and reset.
Flex Pro Series Assembly Guide 11 |Page

WARRANTY INFORMATION
SCOPE OF WARRANTY
Apex Furniture LLC (“ApexDesk”) warrants to the original purchaser its new desk (except for components not warranted
under “Exclusions”) manufactured by ApexDesk to be free from defects in material and workmanship under normal use
and service. ApexDesk’s obligation under this warranty is limited to the repair or replacement, at ApexDesk’s sole option,
of the parts or products the defect of which are reported to ApexDesk within the applicable warranty period and which,
upon examination by ApexDesk, prove to be defective.
APPLICABLE WARRANTY PERIOD
The applicable warranty period, measured from the date of delivery to the original user, shall be two (2) years on
electric parts, five (5) years on non-electric parts.
EXCLUSIONS
This limited warranty does not cover and ApexDesk shall not be liable for the following: (1)repairs and replacements
because of misuse, abuse, negligence, alteration, accident, freight damage, or tampering; (2) products which are not
installed, used, stored and properly cleaned as required in the ApexDesk “Assembly Guide” for this product; (3) products
considered to be of a consumable nature; (4) Shipping to or from repair center; (5) accessories or parts not
manufactured by ApexDesk; (6) charges by anyone for adjustments, repairs, replacement parts, installation, or other
work performed upon or in connection with such products which is not expressly authorized in writing in advance by
ApexDesk.
EXCLUSIVE REMEDY
ApexDesk’s only obligation under this warranty is the repair or replacement of defective parts. ApexDesk shall not be
liable for any direct, special, indirect, incidental, exemplary, or consequential damages or delay, including, but not
limited to, damages for loss of profits or loss of use.
CONTACT INFORMATION
Apex Furniture LLC (“ApexDesk”)
18467 Railroad Street, City of Industry, CA 91748
Email: [e-mail]
(877) 516-DESK
www.apexdesk.com
For technical assistance, please call us or visit us at www.apexdesk.com/support
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